12:00AM December 14, 2017

Adam Ator

Dear Customer Elevate Fiber submitted a proposal to the Colorado High Cost Fund this past fall asking for state funds to help build your zone. Good news! Recently, we learned that our application was approved. While this is excellent for Elevate, state statute allows for incumbent telecom providers, like Century Link and TDS, to claim the funds granted to entities like DMEA if they demonstrate they can offer a substantially similar service. This caveat is called first right of refusal. Century and TDS filed their claim to our grant monies last week and we are now in the process of appealing their claim. Due to the nature of the process, your zone is now in a holding pattern and as a result, we are not able to start construction work on your zone until the appeal process is finalized. You may see our crews in the area completing pre-construction and design work, however the construction of the physical network cannot take place until we receive successful confirmation from the state of Colorado. If we receive funding, we will begin building your zone as soon as possible. We anticipate the appeal process will take several months. You can help us build our case by submitting a letter of support directed to the Colorado Department of Regulatory Affairs High Cost Fund. We recommend being specific about why you are not satisfied with your current provider, including any issues you have with speed, reliability, and price. Submit your letters to Elevate at Attn: DORA Letter of Support, PO Box 1648, Montrose, CO, 81402 or email elevate@dmea.com by December 22, 2017. Thank you for supporting Elevate. We look forward to bringing fiber to your zone! FOR REAL!!!! So depressing