10:05AM March 22, 2019
Becky Mashburn
Hi David, It sounds like your experience with has been subpar. I apologize. I have looked up your account and can confirm that yes, you are contracted. I've printed it out and will personally deliver it to our scheduling team. I will have them call you today and we will get you in the next available open spot. If issues persist, please reach out to me directly at (970) 240-1263 or becky.mashburn@dmea.com. My apologies for the delay and confusion. We pride ourselves on making sure you have the best experience, but we've dropped the ball and now, we will fix it.
7:18PM March 11, 2019
David Seastead
Signed up last week and got the automated order confirmation email but no contact since. No phone number on the email and can’t find one on this site. What gives? SO #26045
10:05AM March 22, 2019
Becky Mashburn
Hi David, It sounds like your experience with has been subpar. I apologize. I have looked up your account and can confirm that yes, you are contracted. I've printed it out and will personally deliver it to our scheduling team. I will have them call you today and we will get you in the next available open spot. If issues persist, please reach out to me directly at (970) 240-1263 or becky.mashburn@dmea.com. My apologies for the delay and confusion. We pride ourselves on making sure you have the best experience, but we've dropped the ball and now, we will fix it.
9:33AM March 22, 2019
David Seastead
And? Called once last week and was put on hold until your hours ended and got disconnected. Called again just now and Rosemary couldn't find my contract, had something under a completely different name, said she'll look into it and call back. Also tried to log in to smarthub again and it said my password was wrong. Tried to recover the password and it just said invalid login. Tried to register and it just said invalid login again, which makes no freaking sense whatsoever. On the dashboard the progress box is simply blank. Coming up on three weeks now since I signed up...
2:04PM March 18, 2019
Becky Mashburn
Hi David, My apologies for the delay! I see that you are signed up and all set. I'm going to pass your note along to our scheduling team to make sure nothing slips through the cracks. In fact, they may have already beat me to it;) Thank you for reaching out - stay tuned!