10:05AM March 22, 2019
Hi David, It sounds like your experience with has been subpar. I apologize. I have looked up your account and can confirm that yes, you are contracted. I've printed it out and will personally deliver it to our scheduling team. I will have them call you today and we will get you in the next available open spot. If issues persist, please reach out to me directly at (970) 240-1263 or firstname.lastname@example.org. My apologies for the delay and confusion. We pride ourselves on making sure you have the best experience, but we've dropped the ball and now, we will fix it.