10:58AM April 12, 2019

Jodi Paradis

I am just NE of US 50 in Montrose 812 probably less than a mile or mile and half from Montrose 415 that has Elevate. Why were we not included in the city limits of Montrose? which I belive is Montrose 415. It's very dissapointing to have to have to wait so long for a great service that would be more reliable. With only 62% how long would you expect the wait to be? Thank you Jodi

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4:04PM April 15, 2019

Becky Mashburn
Hi, Jodi. Great question! There are a lot of Montrose zones that include both portions inside and outside the city limits. Our zones aren't dictated by city limits, subdivision lines, etc. We recognize that can be confusing. Each zone is actually determined by the main power line that brings power to that particular area. Our fiber will follow the same path as our power lines. Therefore you're in Montrose 812 because the main line bringing power into that part of Montrose is #812. Likewise, the homes in 415 are fed by the main line #415. It's a dreadfully uncreative naming process but it ultimately helped us keep each zone delineated. I also completely agree with that that the wait is disappointing and frustrating! Unfortunately, waiting is a reality of our project. In total, we're working to build more than 3,000 miles of fiber from the ground up so we can bring faster and more reliable internet. It's an expensive undertaking. I wish I had a crystal ball that could accurately predict when your zone would hit its goal and we could build there (if you find one, let me know!). Until then, all I can ask is that you keep spreading the word to neighbors to preregister on this site. Thank you!