7:34AM July 03, 2020
Bryan Cashion
Thanks, Becky.
Note that your response to Tom Holcomb, who lives in the same subdivision as me indicates a different zone for Solar Hills that your responses to me. Solar Hills is not within the city limits.
Also, I received an e-mail from Elevate that I could now register (it was not an offer to pre-register...I have done that already) for services and to schedule an install, yet service is not yet available (could be "over the next year"). Does this mean that you would begin charging me now, if I register now?
4:38PM May 29, 2020
Bryan Cashion
Looking up the status by address indicates I am in Montrose E 814. However, the Zones map shows me in American Village subzone. Which is it?
11:00AM July 06, 2020
Becky Mashburn
Hi Brian! Yes, that right there is what made me dig a little deeper. I'm working with our site developer to get your neighborhood and one other area straightened out. Tom's information will change too. Also, would you be willing to send me the email you received - becky.mashburn@dmea.com? I want to confirm what exactly that was for and correct any database issues (if that's the case). If it is the DMEA Member Newsletter, there is always a link to sign up for service down by the footer, but we can't segment that newsletter out since it is for the full cooperative membership-it's something we know is an issue but don't have a solution for yet!
7:34AM July 03, 2020
Bryan Cashion
Thanks, Becky. Note that your response to Tom Holcomb, who lives in the same subdivision as me indicates a different zone for Solar Hills that your responses to me. Solar Hills is not within the city limits. Also, I received an e-mail from Elevate that I could now register (it was not an offer to pre-register...I have done that already) for services and to schedule an install, yet service is not yet available (could be "over the next year"). Does this mean that you would begin charging me now, if I register now?
1:31PM June 01, 2020
Becky Mashburn
Hi Bryan! Your address is located in the American Village Subzone. For some reason it wasn't correctly pulling your geo location. I've reassigned it to the correct zone. That's good news for you as the American Village Subzone is one of the zones within the Montrose city limits that we are building over over the next year!