11:20AM December 10, 2020
Becky Mashburn
Hi, Eugene, another update. Since subtitles is a feature of our TV service and not the equipment, I got word just now that you get to Closed Captioning the same way using the set top box and remote: press the center (OK) button and then go down to Audio/Subtitles. Let me know if you need anything else. Thanks!
9:13AM December 10, 2020
Eugene Silkowski
I just had Elevate TV installed last Monday. I have come to find out that I can not get subtitles for the programs from the supplied remote. My spouse is hearing impaired, and relies on subtitles to follow any TV program. Is there any fix for this, or am I stuck with it? Tech support was unable to supply an answer.
11:20AM December 10, 2020
Becky Mashburn
Hi, Eugene, another update. Since subtitles is a feature of our TV service and not the equipment, I got word just now that you get to Closed Captioning the same way using the set top box and remote: press the center (OK) button and then go down to Audio/Subtitles. Let me know if you need anything else. Thanks!
9:54AM December 10, 2020
Becky Mashburn
Hi Eugene. I'm not certain what platform you're using to watch our TV service, but here's a start. If you're using a streaming device like a Fire Stick or Apple TV you can access Closed Captioning via the following steps (this is also available on our website in the TV User Guide on page 15 here https://www.elevateinternet.com/sites/elevate/files/documents/ElevateTV_UserGuide_FINAL_3.pdf). Amazon TV (stick): Click the Select button while watching live TV. This brings up the media player controls on an overlay screen at the bottom. Navigate to the Audio/Subtitle on the Main Menu and press the Select button to toggle it on or off. Apple TV: Swipe down in the touch surface area of the remote while watching live TV. This brings up the media player controls on an overlay at the top of the screen. Navigate to the CC option in the overlay screen. Click it to toggle it on or off. If you're using our set top box, please let me know, and I will track that information down for you. Thank you.