Chris Peterson Filled out the grant form for Montrose S515 several weeks ago. Any update on Elevate coming to our neighborhood. I see the fiber already run along the east side of hwy to colona.
Amos Jaramillo Hello, I now have a box in my driveway from Elevate not sure if there is fiber cable in it but I live in the Deer Trail Sub Division in the Bear Creek zone. When will I be able to switch over?
Becky Mashburn Hi Amos! As you noticed, our crews are currently building the network in Bear Creek. We expect to be done with construction by the end of April, meaning we'll be reaching out in early May to let you know service is available. Thanks for the support and be sure to tell your neighbors - we're on our way!
5:23PM February 26, 2021
clyde youngman We are in the 6450 subzone saw the wire being hung and some other work being done. When can we expect service? Thanks
Becky Mashburn Hi Clyde. Good news! 6450 Rd Subzone went live today. If you place your order and sign your contract today you can be installed in 2 weeks time.
1:21PM February 26, 2021
Alex Labak Please update for Zone 124 Cedar Mesa. Before the grant approval it seemed we would never be eligible because the zone included many seasonal cabins on Grand Mesa. Is the target date still summer of 2021?
Becky Mashburn Happy Friday, Alex! Our target date has been pushed back a little for Cedar Mesa. You should see construction crews in the area building the network in summer with service coming to your home in the fall. We are working on getting Cedar Mesa added to the map this week so you'll soon be able to see the grant zone footprint. We will be working in 3 grant zones over the summer!
1:06PM February 22, 2021
Joan Hollins I’m seeing your trucks up here all over Redlands Mesa. Does that mean we are close to getting service up here?
Joan Hollins Thanks Becky, is there any idea of when we will be connected?
4:52PM February 22, 2021
Becky Mashburn Hi Joan. The construction you're seeing is part of a regional reliability project. It is a main backbone line that can't be used to provide service directly to homes and businesses quite yet. So, unfortunately, while it is a really important project, it doesn't help you out quite yet.
10:15AM February 02, 2021
Joe Wittenberg I see that North Mesa received a grant and is awaiting construction. Is there a timeline on when construction will begin and how long it will take? Thanks
Becky Mashburn Hi, Joe. We will be building our new fiber lines in North Mesa in early summer and our goal is to start connecting customers in July or August. The recent weather has delayed our progress but, fingers crossed, it’s smooth sailing from here on out. Once construction is complete, you will receive an email (to the email address you registered with on this site) with more information about completing your order and accepting a service agreement.
7:35PM January 30, 2021
Colleen Eyre I have been pre-registered since 2017, 4 years. Section 124 still has only 61%. It amazes me that my zone, with in city limits, can't even be started. Maybe its because most of the residents have decided Elevate is to difficult to get and have gone other directions. Sounds like a good idea,hmmm.
Colleen Eyre
Colleen Eyre I have been pre-registered since 2017, 4 years. Section 124 still has only 61%. It amazes me that my zone, with in city limits, can't even be started. Maybe its because most of the residents have decided Elevate is to difficult to get and have gone other directions. Sounds like a good idea,hmmm.
Colleen Eyre
Colleen Eyre I have been pre-registered since 2017, 4 years. Section 124 still has only 61%. It amazes me that my zone, with in city limits, can't even be started. Maybe its because most of the residents have decided Elevate is to difficult to get and have gone other directions. Sounds like a good idea,hmmm.
Colleen Eyre
Becky Mashburn
Good Morning, Colleen. First up - the good news! We were awarded a grant for area called Cedar Mesa that will allow us to build a significant portion of Cedaredge 124. I will have our grant team check your address (the one you have registered on this site) to see if you are located within the grant zone and get in touch with you. In regards to your observation about your zone not progressing, you’re correct. We haven’t seen enough public interest to build our network in Cedaredge 124. Building a fiber network from the ground up is a multi-million-dollar effort. One of the main ways we ensure we build our network in a financially responsible manner is by using this preregistration method to gauge interest. This interest indicates how many people will potentially purchase Elevate. It’s not perfect, but it has been an important benchmark in making sure we don’t overextend ourselves and risk not being able to serve any of our communities long term.
8:13AM January 20, 2021
tera woodhull When will this become active and running. Installation happened for fiber optic. Hope to get update soon
Becky Mashburn Good Morning Tera. I found two preregistrations under your name: 1 in the North Townsend Subzone and 1 in Montrose NE 812. I'm not sure which of these you are asking about, so I'll update you on both zones. North Townsend Subzone is under construction right now and we should be able to start serving customers within the next 2 months. Montrose NE 812 is currently sitting at 33% to goal and we need 361 to preregister. Of the two, Montrose NE 812 poses the biggest challenge. We haven't seen the significant interest from DMEA members in this zone, and unfortunately, building a fiber network is extraordinarily expensive. The preregistration model helps us determine if there is enough potential customers in an area to financially support building the network. If we are able to secure grant funds for Montrose NE 812, we could build out sooner, but those funds are hard-won and we can't assume we will be a recipient. Thanks for checking in!
8:13AM January 20, 2021
tera woodhull When will this become active and running. Installation happened for fiber optic. Hope to get update soon
tera woodhull Im really disappointed that you literally were 1.5 miles from my house and im in a zone that needs 361 more people to register. We honesty don't have that many people that live here and maximum miles from the end of zone to Last house is 6 miles! Super bummed.
tera woodhull Im really disappointed that you literally were 1.5 miles from my house and im in a zone that needs 361 more people to register. We honesty don't have that many people that live here and maximum miles from the end of zone to Last house is 6 miles! Super bummed.
tera woodhull Im really disappointed that you literally were 1.5 miles from my house and im in a zone that needs 361 more people to register. We honesty don't have that many people that live here and maximum miles from the end of zone to Last house is 6 miles! Super bummed.
tera woodhull Im really disappointed that you literally were 1.5 miles from my house and im in a zone that needs 361 more people to register. We honesty don't have that many people that live here and maximum miles from the end of zone to Last house is 6 miles! Super bummed.
Becky Mashburn Hi Tera, I think I answered your question about your zone above. And you're right, it's a huge bummer. I wish I had better news about Montrose NE 812. I will keep you posted if there is any grant action in that area.
2:54PM January 11, 2021
Jodi Paradis When will we be able to get hooked up in East Main Subzone. You have laid all the line but I haven't heard when we can hook up?
Becky Mashburn Good Afternoon Jodi! Good news, we are almost finished with our construction in East Main. Our target get for reaching out to you with a service agreement is the week of February 8, 2021. Keep an eye on the email you preregistered with. You should receive an email with a link to review and sign your service agreement and officially place your order for Elevate. Thanks!
1:51PM January 11, 2021
Amos Jaramillo Hello I was wondering if there is a construction date you have scheduled in the Bear Creek Zone?
Becky Mashburn Hi Amos. Our construction crews are headed to Bear Creek soon. We expect to kick off construction in early February!
7:41PM December 13, 2020
Sherman Mathieu Would appreciate updated information on progress in Montrose W 731. If grant denials for our area are a problem then let us know who we can contact about increasing the bandwidth requirement for a "served" area. We are currently using Elite Broadband (Archnitec) wireless and I am paying for 10Mbs service. I usually only get around 4Mbs - 6Mbs (download). With the significant increase in bandwidth usage brought on by the pandemic (school closures, people working from home, and the current Christmas online shopping season), we experience frequent disconnects, pauses, and infuriatingly slow data transfer speeds. We NEED reliable internet service in our area as much, if not more, than people living inside of city limits and more densely populated neighborhoods. Just because we cannot provide the same potential for profit doesn't lessen our need for service.
Please let us know who we can contact in our legislature to keep our needs in their sights. We could also use links to contacts where we can state our needs in relation to grant approval. Thanks.
Becky Mashburn Hi, Sherman. I reached out to you directly via email but didn’t want your comment to go unnoticed. I’ve been having some technical troubles here on the message board, hence my delayed reply. Part of Montrose 731 is included in one of our newly approved grant zones. I checked your address that you registered on this site, and GOOD NEWS, it is included in the grant area! We have a very full construction timeline right now, and the ETA for building your grant zone is Fall 2021. Thanks!
12:05PM December 12, 2020
Eugene Silkowski Becky, Still unable to activate subtitles. To recap: I have an Elevate set box, and, following your latest message, was able to get to the subtitle screen. It showed "OFF", and no amount of button-pushing experimentation would get it to toggle to "ON". More time wasted. This should not have been a case for heartburn, but it has been. Your instruction manuals were never supplied at installation, but even if they had been, it would have been no use, as there is not a word about how to activate/deactivate this function. Either give me COMPLETE instructions, or have a tech come to my home and get it working.
Becky Mashburn Good Morning Eugene. Sorry to hear this feature is giving you trouble. I've sent your information and notes along to our network support team and they will be in touch shortly. By all accounts your steps should have worked, so I'm as stumped as you. Stay tuned!
9:13AM December 10, 2020
Eugene Silkowski I just had Elevate TV installed last Monday. I have come to find out that I can not get subtitles for the programs from the supplied remote. My spouse is hearing impaired, and relies on subtitles to follow any TV program. Is there any fix for this, or am I stuck with it? Tech support was unable to supply an answer.
Becky Mashburn Hi, Eugene, another update. Since subtitles is a feature of our TV service and not the equipment, I got word just now that you get to Closed Captioning the same way using the set top box and remote: press the center (OK) button and then go down to Audio/Subtitles. Let me know if you need anything else. Thanks!
9:54AM December 10, 2020
Becky Mashburn Hi Eugene. I'm not certain what platform you're using to watch our TV service, but here's a start. If you're using a streaming device like a Fire Stick or Apple TV you can access Closed Captioning via the following steps (this is also available on our website in the TV User Guide on page 15 here https://www.elevateinternet.com/sites/elevate/files/documents/ElevateTV_UserGuide_FINAL_3.pdf).
Amazon TV (stick): Click the Select button while watching live TV. This brings up the media player controls on an overlay screen at the bottom. Navigate to the Audio/Subtitle on the Main Menu and press the Select button to toggle it on or off.
Apple TV: Swipe down in the touch surface area of the remote while watching live TV. This brings up the media player controls on an overlay at the top of the screen. Navigate to the CC option in the overlay screen. Click it to toggle it on or off.
If you're using our set top box, please let me know, and I will track that information down for you. Thank you.
10:37AM December 09, 2020
Leslie Garlinghouse my name is leslie and i'm not happy with the zoning for olathe 148 you have been adding to it instead of adding a new zone, why has this been done?? and is there any news on when 148 well see any work on it???
Becky Mashburn Hi Leslie. It sounds like there has been a miscommunication. We haven't added any new areas to Olathe 148. On the contrary, we've been able to make your zone smaller thanks to a recent grant award. A portion of Olathe 148 was included in our North Mesa grant application, which recently received the official stamp of approval from the State. Due to our current full construction schedule, we expect to be building in North Mesa in the spring of 2021. I realize that doesn't help you, nor does it improve your current internet service. I hope you'll stick with us as we continue to work to secure grant funds to build our network in rural areas like yours.
3:41PM December 04, 2020
Mickey Zimmerman Hello! We have pre-registered for business service to 2730 Commercial Way - any idea when that might be completed? Has constructions started yet? We are looking at a move in date of 3/1/20 and hope that we have service there by then.
Thanks -
Mickey Zimmerman Becky - Thank you so much! I will keep this contact info for when we get a little closer. We are current Elevate customers and so will need to talk about the move from one building to another but we are so excited to be able to keep the Elevate service!
1:08PM December 08, 2020
Becky Mashburn Hi Mickey! Our crews have just moved into the South Townsend Subzone (where 2730 Commercial Way is located) and they are currently building the network. We expect to be providing live service by mid-January 2021, so a move in date of 3/1/21 is no problem at all! Jason Martin, our business rep, can walk you through the entire process. His contact information is jason.martin@elevatefiber.com or 970-240-6884. I'd be happy to pass along the business name and your contact info. You can drop it here or send me an email at becky.mashburn@dmea.com. Thanks!
6:32PM December 01, 2020
Scooter Scott With the grant announcement in the newsletter you are probably going to get a lot of this, but I am at 1063 NE Shady Oak ave. Are we in the cedar mesa grant area?
Becky Mashburn Hi Scooter, I just go word, and unfortunately, it's not good news. Your address on Shady Oak Ave., is not located within the Cedar Mesa Grant Zone.
11:22AM November 20, 2020
Carol Parker Hi there, What Zone is the area south of Montrose near Vicuna Road? Thank you
Becky Mashburn Hi Carol, Vicuna Road is located in Montrose S 515. Thanks!
8:33PM November 10, 2020
Alison Smith Hi Becky, we are in Cedaredge 124 and submitted comments for the grant proposal a few months ago. I saw the November newsletter about grants getting approved. Is that true for Cedaredge 124? We are at 19017 Pinon Dr. Thank you for all of the updates!
Alex Labak Becky, please update for Zone 124 Cedar Mesa. Is the target date still summer 2021? Before the grant approval, it looked like Zone 124 would be eligible sometime after the Twelfth of Never. Elevate will be a lifesaver for our household.
3:23PM November 20, 2020
Becky Mashburn Hi Alison. Good news! I have confirmation your address is in the Cedar Mesa Grant Zone. With our current construction lineup, we anticipate that we will be building in your zone next summer. Thanks!
2:09PM November 20, 2020
Becky Mashburn Hi Alison, Yes! We did receive the Cedar Mesa grant. I will have our grant coordinator check to ensure your address is in the grant area. Stay tuned. Thanks!
9:03AM November 04, 2020
Jackson Tine Hello I live in zone Crawford 58 and I would like to help get more people interested in your service. If you send me signs I will post them all over our area.
Becky Mashburn Hi Jackson, My apologies, I completely missed your comment. I will have to check our yard sign stockpile. If we are out of those, I can drop some info cards in the mail for you. Please send me a good mailing address at becky.mashburn@dmea.com.
Thanks!
12:55AM November 03, 2020
Eugene Silkowski From Eugene Silkowski, 69072 E. Oak Grove Rd, Montrose 81401, Fairview district.
When are you going to do installation at my address? This past summer, I asked, and you said September. It is now November, and the Elevate crews, which were working at 6800 E. Oak Grove Rd in October, have all vanished. Please give me a REAL answer. I have been waiting for three years.
Becky Mashburn Good Morning Eugene, You've most likely seen our construction crews working in Fairview! They are currently building the network in that zone, and (barring extreme weather or other unforeseen hiccups) we should be offering live service by the end of this month. My apologies if we were a little over-zealous in our original prediction of September - we hate the waiting as much as you! Keep an eye on your inbox because we'll be sending out email notices as soon as the network is fully built. Thanks!
9:51AM October 23, 2020
Jon Fedler Does anyone know when elevate will be up and running in Peagreen and west of Delta. the map shows that we need several hundred more people to sign up. I am sure everyone out here would sign up if they knew that they needed to.
Becky Mashburn Good Morning Jon! You're right, the need for people to preregister for Elevate in that area is high. That's why we have been pursuing grant funding for this particular area. Most recently Pea Green 128 and other neighboring zones were submitted for a federal grant program. We still haven't heard whether or not we were a recipient, so keep your fingers crossed. Unfortunately, it is extraordinarily expensive to build a new fiber network in very rural zones with low density. Federal and state grants give us an opportunity to do that while ensuring we continue to make financially responsible decisions. Stay warm today!
10:16PM October 22, 2020
TOM HOLCOMB Would like to know the answer to Bryan Cashion’s question on setting up new emails with Elevate. Transfer from prior service, etc.
Becky Mashburn Morning Tom! Right now, Elevate does not offer an email service. We encourage you to check out a free service like Gmail or Yahoo. They are typically very user friendly. Thanks!
1:07PM October 13, 2020
Chris Peterson Saw that fiber is being run along the power poles south of Montrose on HWY 550. Does that mean that Montose S515, Rivers Edge Subdivision might be getting elevate soon?
Becky Mashburn Hi Chris. While we’re not privy to the construction plans of other companies, I can 100% confirm the fiber construction you’re seeing involving our crews is part of a redundant path for a Region 10 project.
1:16PM October 26, 2020
Chris Peterson Region 10 is from what i understand is working with clearnetworx and deeply digital with underground fiber to ouray. They are completely underground from the rec center to uncompaghre, to county road 1 then to ouray.
What I was referencing is the fiber running on the power poles on HWY 550 South from fire station 2 on to colona.
9:17AM October 26, 2020
Becky Mashburn Good Morning, Chris! My apologies that I'm so delayed in answering your question. The construction you reference is part of Region 10 project, so unfortunately no, Rivers Edge Subdivision isn't getting service right now.
10:15PM October 07, 2020
Bryan Cashion What options are available,if any, to ease the hassle of changing e-mail addresses with a switch to Elevate? For example, will DMEA offer an automatic e-mail forwarding function so that e-mail sent to old e-mail will be forwarded to the new Elevate e-mail AND send an e-mail to the sender of the change in address?
Bryan
Becky Mashburn Hi Bryan! Sorry I missed your note on here but glad we connected via email! Elevate currently doesn't offer an email service. It's in the works, but for now, we recommend checking into some of the free email providers like Gmail. Thanks!
9:30PM September 24, 2020
steffanie silverman Any updates on pea green 128? I live a stones throw from an area that already has your service. My family is in dire need of your internet.
Becky Mashburn Hi Steffanie! Pea Green 128 is part of a federal grant application we submitted this year. Our fingers are still crossed but our hopes are starting to wane as we've been waiting far too long for news. We’ll keep you posted.
8:16PM September 10, 2020
Bryan Cashion Becky
If I sign u for Elevate at https://www.elevateinternet.com/serviceagreement, am I required to sign up for both Internet Service an TV Service? If so, this is a show-stopper.
Bryan
Becky Mashburn Hi Bryan. Nope! You can opt to bundle our services or just go with internet. Either way, the prices don't change. You can just skip the TV and Phone sections on the agreement. Thanks!
2:41PM August 23, 2020
Anamika Carlile Hello Becky! Any news on the location Montrose 428A ?
Thank you!
Becky Mashburn Hi Alejandro, I wish I had better news for you. A substantial portion of Montrose E 814 was parceled off into the American Village Subzone, which is currently under construction. However, it looks like your address is located in the part of 814 that we weren't able to include. Right now, our hope is to find a grant program that will help us fund the build of our network in 814 as the cost to build in the remaining portion of the zone (like most of our extremely rural areas) is extraordinary. We will keep you posted!
5:17PM August 05, 2020
Larry Bailey Becky,
I continue to read about grant denials for Cedaredge 124 because we have alternative means to obtain internet service. Am I incorrect in reading this?
Or in reality is it a profit margin question?
Becky Mashburn Hi Larry, Adam, and Michael! Here is the link to submit a public comment in support of our grant efforts for what we're calling Cedar Mesa: https://docs.google.com/forms/d/e/1FAIpQLSfXMiMT_2pUNFo2q5j6fzACQvkBxCniBX1oNbWoYrpk5bSAMQ/viewform. Be sure to note the following as the Grant Name/Application number - Cedar Mesa, application number S-2020-05. In regards to how the funding committee determines if an area is already served, that has been one of our biggest frustrations. Self-reporting by telecom companies has been the primary means of identifying funding areas, but there are also some cases where small portions of infrastructure get 'counted' too. In general, most of the grant programs we apply to list either 10 Mbps/1 Mbps or 25 Mbps/3 Mbps as "served." Of course, we know those speeds are not truly adequate in today's world and we're actively working with legislators to up the threshold. In the meantime, though, real experiences shared by real people like all of you is our most powerful way to demonstrate the true need!
11:46PM August 12, 2020
Adam Randlett Becky, please include me when you distribute the link, I would be happy to post a comment for the new grant.
2:32PM August 11, 2020
Michael Warner Hello Becky! I see in your response to Larry Bailey that Cedaredge 124 has "adequate high-speed service" available. What speed represents adequate high-speed service? We in the Cedaredge 124 zone on Cedar Mesa often experience no internet service to limited (very, very slow) service to somewhat acceptable service which is very rare.
9:15AM August 06, 2020
Becky Mashburn Hi Larry. Good timing! We resubmitted a portion of Cedaredge 124 and have just entered the public comment period. We're game planning today on the best way to get in touch with people like you asking them to submit a comment in support of our efforts. Once I have all the information, I'll shoot you an email with the link and some info. We had been denied in the past because they believed the current provider had adequate high-speed service (I know how hard that is to believe)!
11:46AM August 04, 2020
Chris Peterson Any updates on grants or anything for Montrose S 515?
Becky Mashburn Hi Chris. Not yet. We have a southern portion of Montrose in a current grant cycle but it's not part of Montrose S 515. I'll keep you posted as we conclude this year's cycle and start planning for next year. Thanks for sticking with us.
7:10PM July 29, 2020
Wilhelmina Terrell We live on Cedar Road, zone Pea Green 128. We are in dire need for high speed internet to accommodate homeschooling and home-based virtual work. We were told by one of your customers that she heard she could just call and ask for her service to be set up and she now has had service for a year.
Becky Mashburn Hi Wilhelmina! Unfortunately, our network isn't built yet in Pea Green 128. I'm happy to hear you were referred by a current customer, but I do so hate being the bearer of bad news that we can't serve your neighborhood yet. We are keeping your zone in the forefront of our grant efforts though. I'll keep you posted if anything changes. Thank you!
8:31AM July 14, 2020
Sherri & Rodger Polson HI! I put out a message over a month ago and have had no response so Im trying here... We live in Crawford 58. Im getting mixed messages from people in area and was told about a year + ago that we should have Elevate in about 1 1/2 - 2 years. There have been trucks in our 58 area putting in lines, one even stopped here for directions and husband helped. Can you give me an update on status of possibly when we should get Elevate. thanks.
Sherri & Rodger Polson Thank you Becky!! So to clarify in my mind, there is no ETA on when we (58) will get elevate until you have a grant approved? Can I ask why it keeps being denied? Anything we can do? Thank you! Sherri
9:46AM July 14, 2020
Becky Mashburn Good Morning Sherri & Rodger! You’ve most likely seen work in the Crawford area recently because we began building Crawford 57 Grant Zone earlier this year. We’re now providing live service in that zone too! We did carve out a portion of Crawford 58 for a grant application. Unfortunately, our request was denied twice. I’m sorry you’ve received confusing messages.
3:13PM July 09, 2020
David Rosenberg Cedaredge 124? I live on Hanson Road....elevate service is 2 blocks west of my house on Surface Creek Road....we have 9 people in this little area waiting for and or interested in your service...your representative came out to my house last winter we drove around he said he would look into forming a small service zone for the people in this little area....any updates from you folks...thanks Dave Rosenberg.
Becky Mashburn Hi David. There is an update, but unfortunately, it’s not a good one. We had carved out a portion of Cedaredge 124 for a grant application. Our request was denied for your area at the end of 2019 however. It was disappointing news for us, but we’ll keep trying!
9:04AM June 28, 2020
Eugene Silkowski I left a question a month ago and never got a reply. I live at 69072 E. Oak Grove Road, Montrose, in the Fairview district (county). When will you begin installation? I have been waiting for 2 1/2 years. Please reply.
Eugene Silkowski
Becky Mashburn Oh my, Eugene! My apologies. I’m so sorry I missed your question. Fairview is one our lucky grant zones and our crews will begin constructing our network there within the month. It takes a few months to fully buildout a zone and install electronics. Then, we’ll be ready to provide you with live service.
4:04PM June 27, 2020
James LaPonsie What do i get for being the customer who complains too much about bad service from Elite Broadband? I'll tell you. I get my service shut off as of tomorrow. We can't get Elevate fiber out here because "we're already served with high speed internet". Well I'm not. Not any more. My x-isp was legitimately the only service i could get out here and now for complaining i'm getting shut off. Terrible service, terrible business model. Would appreciate having this kind of comment submitted with the next grant request as with no net as of tomorrow i will no longer be able too check in here to see if we will ever have more than one option for service out here, or zero options in my case. I also was under the impression that a company having a monopoly was not supposed to be a thing in America but i guess not.
Becky Mashburn Consider it done, James! We will gladly send in your comment with any applicable grants. Your situation is all too common, unfortunately, we've been denied funding for Pea Green multiple times to date. But we're not giving up! Thanks for the support.
6:32AM June 25, 2020
Drew Abbott Is there any way to get a rough timeline on proposed construction. We're in the Brown's Ranch Zone and it has said construction will start soon for some time now. Is there an approximate start date for that, is it 3 months, 6 months, 12 months out? Thank you.
Becky Mashburn Good Afternoon Drew! Our crews just recently began working in your zone, which means I would place you more into the 3-month timeline! We are starting with overhead work and then will move next to underground. It usually takes a few months to complete all necessary construction and electronics installation. After that, you’ll get an email to the address you’ve registered on this site with the next steps for completing your service order. In the meantime, let me know if you have any questions.
1:30PM June 18, 2020
TOM HOLCOMB Like Bryan Cashion, I just checked ‘My Dashboard’ and it says I am in Montrose E814 not Village Subdivision. Both Bryan and I reside in Solar Hills Ranch off Oak Grove and Fox Park. Solar Hills Subdivision IS NOT within the city limits of Montrose. Still concerned on which Zone we are in, and when to expect Elevate Internet service.
TOM HOLCOMB Like Bryan Cashion, I just checked ‘My Dashboard’ and it says I am in Montrose E814 not Village Subdivision. Both Bryan and I reside in Solar Hills Ranch off Oak Grove and Fox Park. Solar Hills Subdivision IS NOT within the city limits of Montrose. Still concerned on which Zone we are in, and when to expect Elevate Internet service.
Becky Mashburn Hi Tom. I did some extra digging after I noticed your question (my apologies for the delay). You are correct, Solar Hills does not technically fall with the city limits. However, we are going to be building it in coordination with our Brown’s Ranch zone. The good news is, we’ve actually already started construction in this zone! You may notice some changes over the next few days on your dashboard as we get the backend database updated with the Solar Hills addresses. Thanks for double checking!
4:38PM May 29, 2020
Bryan Cashion Looking up the status by address indicates I am in Montrose E 814. However, the Zones map shows me in American Village subzone. Which is it?
Becky Mashburn Hi Brian! Yes, that right there is what made me dig a little deeper. I'm working with our site developer to get your neighborhood and one other area straightened out. Tom's information will change too. Also, would you be willing to send me the email you received - becky.mashburn@dmea.com? I want to confirm what exactly that was for and correct any database issues (if that's the case). If it is the DMEA Member Newsletter, there is always a link to sign up for service down by the footer, but we can't segment that newsletter out since it is for the full cooperative membership-it's something we know is an issue but don't have a solution for yet!
7:34AM July 03, 2020
Bryan Cashion Thanks, Becky.
Note that your response to Tom Holcomb, who lives in the same subdivision as me indicates a different zone for Solar Hills that your responses to me. Solar Hills is not within the city limits.
Also, I received an e-mail from Elevate that I could now register (it was not an offer to pre-register...I have done that already) for services and to schedule an install, yet service is not yet available (could be "over the next year"). Does this mean that you would begin charging me now, if I register now?
1:31PM June 01, 2020
Becky Mashburn Hi Bryan! Your address is located in the American Village Subzone. For some reason it wasn't correctly pulling your geo location. I've reassigned it to the correct zone. That's good news for you as the American Village Subzone is one of the zones within the Montrose city limits that we are building over over the next year!
9:54AM May 22, 2020
Chris Peterson Saw the recent comments on the grants for certain zones. When I looked into this website, I didn't find any grants submitted for Montrose S 515. Why not? I am sure we are considered rural since we can't get high speed internet over 10-15 mbps. Any updates for us with kids homeschooling and kids taking online college classes?
Becky Mashburn Hi Chris, to date, Montrose S 515 hasn't been submitted for grant funding. We submit varying combinations of areas (and dollar amounts) throughout the year. I'm going to check in with our grant coordinator to see what may be on the horizon for Montrose S 515. I'll be back!
12:27PM May 11, 2020
James LaPonsie Haven't heard anything about grants being submitted in here for a while now. With the current quarantine situation, my family of five internet users being connected to a "10mbps down/3mbps up isp (which is a strait up lie, that max advertised speed may or may not happen at approximately 3am if we're lucky) and my children having to do their schooling online via zoom meetings the need for good reliable internet is realized more every day. Finally so tired of watching the "buffering wheel of death" I broke down and submitted a complaint against my ISP with the FCC. So, just wondering, are we eternally screwed here as far as grants go in the Pea Green zone because or area is listed as "already served with high speed net"? Because, like I stated, that is an absolute lie. Not only do we on average receive maybe 10% of the speed advertised but are limited to literally ONE option for internet service with the exception of satellite providers who charge extremely high prices for very limited data usage. Also wondering if the number of pre-registrations required to bring fiber out here include houses that have electric meters but do not have physical people living at the residences? The residence where the tower I get my net from is unoccupied (the people who lived there died) but is obviously connected to electricity or the tower I get net from would not be powered...
Timothy Crone We are in the same boat. Adaptive has been HORRIBLE for us. We get 1 to 3 Mbps if we are lucky. Some days we get 25 for all of 5 minutes. We don't have anything but antenna and streaming so we need better service in Pea Green 128!
12:39PM May 11, 2020
Becky Mashburn Hi James! After checking your preregistration it looks like your home is located in Pea Green 128. You can read up on our latest grant effort for that are here - https://www.elevateinternet.com/grant-zones-we-work-hard-money. It's one of the areas currently at "wait and see" status while we wait to hear back from the grant organization - we applied for $12,804,810! In regards to preregistrations, we have accounted for premises that could never take service like irrigation pumps, bathrooms, etc., in our requirements. However, unoccupied residences are considered eligible as we will actually have to build our fiber past those homes to reach people like you and, ultimately, they can be inhabited. We hate that your area has been one denied funds so many times, but we'll keep trying and we'll keeping working to get the word out for people to preregister in your zone too.
2:33PM April 17, 2020
Karena Jamison I saw an Elevate truck parked in my driveway this morning, then pull out and drive along the irrigation ditch. This was on High Mesa Rd in Olathe, Pea Green 128. I couldn't get out in time to ask the driver: should we be getting excited?
Becky Mashburn Hi Karena. Oh how I wish it was, but it was most likely for a much more mundane reason. We're guessing you saw one of our employees traveling to and from work who had pulled over for a call or text. Glad to see the excitement though!
3:45PM April 08, 2020
Clarence Powers The crew strung fiber in my area today (part of 428C). I was just wondering with all that is going on out there, what would be a ball park time frame until we can get connected?
Clarence Powers Thanks Becky. We have been waiting since we started moving here almost 2 years ago. So glad it is almost here.
1:52PM April 20, 2020
Becky Mashburn Hi Clarence. We are almost done with the main construction in your zone! We hope to be able to start connecting homes by mid-May. Keep an eye on your inbox for information about completing your service agreement and spread the word. Elevate is coming soon and we can't wait to serve you!
12:24PM April 08, 2020
Thomas Heidger My house is surrounded on three sides by area 427. When the Bear Creek subdivision gets active will it start from San Juan or from the north end. I can literally throw a rock from my front yard to an active zone. Do I have to wait until late summer or will it be early summer?
Becky Mashburn Hi Thomas! Our crews are just now getting started inside Montrose city limits. Right now, due grant program requirements, we are starting work in our Chipeta Subzone, which is located behind City Market and Walmart and along Woodgate Rd. This zone is directly connected to a grant zone southeast of Montrose that has timing restrictions placed on it, hence why it is the first area to get service within the city limits for this phase of construction. You're painfully close to 427! Oh, I can imagine how frustrating the wait has been. It will most likely be late summer or early fall before we are able to start connecting homes in your subzone. But, we are coming!
7:34AM April 02, 2020
Susan Reich Are there any plans to bring Elevate to the Dakota Vista subdivision in Montrose (basically Maplegrove and 5950 Rd)? Now that schools are closed and we are all working from home (I am a teacher, and I have a college daughter now home and high school son), our current provider in this area isn't going to cut it during these current times and demands. Just wondering if we have any hope of getting Elevate out here? Thanks~
Susan Reich Thanks Becky -- we do have internet right now, we are just hoping for better internet soon, especially with the current circumstances :) Stay healthy!
3:16PM April 06, 2020
Becky Mashburn Hi Susan,
Yes, ultimately, we hope to provide service in your neighborhood. Unfortunately, right now, we can’t. Our network isn’t built in your zone yet (Montrose N 363). We aren’t able to provide you service today, so I did a little digging about other providers who may be able to get your home connected now. I think there are few wireless carriers who may be able to temporarily assist. Here is what I found: Clearnetworx (http://clearnetworx.com/wireless-internet/); Spring Creek Cable (http://springcreekcable.com); Century Link. As a new work-from-home/parent/amateur teacher, I can’t tell you how much I appreciate the job you do. I’m certainly doing my little ones a disservice right now. Wishing you the best and good health.
7:46AM March 27, 2020
Chris Peterson I can see that Elevate fiber is already run to the Fire Station on Racine Road in Montrose.
What about the possibility of continuing the run along the poles down Hwy 550 to serve south montrose along the highway?
There are several subdivisions within 4 miles from the fire station that could served by running this down the existing poles along the highway without having to go underground all the way.
The options we have south of town currently are intermittent and slow.
Becky Mashburn Hi, Chris. You are correct. We do have fiber to the fire station south of town as part of our partnership with Region 10—this partnership provided funding to build to places that are considered anchor institutions. In order to extend our network into the adjacent neighborhoods you mention, we do need to meet the preregistration goals. I wish we could build to every DMEA member who needs our service, but we can’t due to financial limitations. I’m sorry I can’t bring you better news right now. Wishing health and safety for you and family.
9:30AM March 13, 2020
Alison Smith Hi, I was wondering if subdividing Cedaredge 124 had been looked at. The assumption with us and some of our neighbors is that the section of 124 that is closer to town is more year-round residents and a much higher percentage of these residents are pre-registered. Cedaredge 124 stretches all the way to the residences on the Grand Mesa, but I assume a larger chunk of these houses are seasonal vacation homes with a lower percentage of pre-registrations.
Becky Mashburn Good Morning, Alison. Short answer, yes! We actually tried to subzone Cedaredge 124 in multiple different ways, but none them actually helped to bring down the financial need or the preregistration goals. We also recently submitted the most populated portion of Cedaredge 124 for a federal grant. Unfortunately, they denied our application because they believe that your area is already served with high-speed internet. We aren’t sure what out next step is for Cedaredge 124, but we’ll keep trying.
8:05PM March 05, 2020
Jo Anne Nakano When are you going to put Elevate in the upper Cedaredge area? We are suffering with terrible slow internet where it's difficult to take online classes.
Roger Congdon I'm with Jo Anne on this question. SOOOOooo tired of waiting. And, no, we are NOT already served. TDS, Adaptive, and whoever else is here is not "service," with slow speeds well below what we pay for, frequent outages, etc. I signed up for Elevate the first day it was available, at annual meeting what... 4, 5 years ago now. Still disappointed and waiting. And less than a mile away, they have Elevate. :-(
3:06PM March 07, 2020
Roger Congdon I'm with Jo Anne on this question. SOOOOooo tired of waiting. And, no, we are NOT already served. TDS, Adaptive, and whoever else is here is not "service," with slow speeds well below what we pay for, frequent outages, etc. I signed up for Elevate the first day it was available, at annual meeting what... 4, 5 years ago now. Still disappointed and waiting. And less than a mile away, they have Elevate. :-(
2:45PM March 06, 2020
Becky Mashburn Good Afternoon Jo Anne. Oh, how I wish I had better news for you. We recently submitted a large portion of Cedaredge 124 to a grant program called Reconnect. This particular grant is offered through the Rural Utilities Service which is part of the USDA. In December 2019, we were notified that they believe that your zone is already served and therefore our application was denied. I’m not sure what our next step is yet, but we’ll keep trying!
5:10PM March 05, 2020
Jon Montelin Could you tell me what the black, cylindrical things are that are being placed on the side of power poles? Will these be emitting any electrical waves, microwaves, any kind of waves. I'm concerned that we get bombarded by enough stuff that might be a health hazard. I understand people wanting faster internet, etc., but at what risk. Hopefully you can put my mind at ease. Thanks
Becky Mashburn Hi Jon. Great question. Those black cylinders you see on some of the power poles are part of our fiber network. They are called splice cases. The purpose of this piece of equipment is to protect the fiber where we are have spliced it together from the elements. Splicing is the term used for how the fiber cables (which are made of hair thin glass) are fused together. So, think of them as just protective homes for specific parts of the physical fiber cables. They are not used to radiate any type of wave.
I also want to note that the network we’re deploying is a hardwire directly to your home, and you as a consumer, can choose whether or not you’d like to activate a Wi-Fi network in your home. Our internet service transmitted via the actual fiber cables and our routers include 4 ethernet pots on the back so you can plug your internet connected devices directly in without having to turn on the Wi-Fi network.
Let me know if you have any other questions.
Thanks!
5:03PM February 25, 2020
Patricia Bigham Hi! I was wondering if Delta's Remote area is going to be able to get Elevate, I haven't been keeping up so I'm not so sure what the parts that aren't highlighted mean at the moment.
Becky Mashburn Hi Patricia! Currently we do not have plans to build our network within the city limits if Delta. Since DMEA does not serve Delta, there are additional costs to building our network there. Our first priority is building out to the co-op's membership. What the future holds though, I don't know!
1:25PM February 24, 2020
Scott Withrow My question now is will Elevate reduce the required subscribers for zone S 515 due to the fact that Ouray grant money installed a fiber backbone that runs directly through the middle of S 515? The remaining cost for developing our zone has to be a fraction of what it would have been before Deeply Digital installed the fiber line.
Sara McCombs Mr. Withrow,
Unfortunately the Ouray County Health fiber optic line is not something that helps our distribution network. We argued heavily with both Ouray and Montrose County Commissions against the route chosen for that line, pointing directly at the fact that running down County roads cost their project significant added cost, all-the-while defeating abilities for Internet Service Providers to meaningfully leverage that line for distribution network efforts. At this point the limited number of homes passed on the route measured against the recurring cost to lease fibers on that route creates a more costly equation that would require a need to charge higher prices for our services to any subscriber along that route – it simply makes no sense.
For the time being we must hold-steadfast with our forecast needed for Zone 515, but we are sizing that area for potential grant subsidies that could dilute those requirements in the not-so-distant future.
5:44PM February 21, 2020
Chris Peterson Live in montrose S 515. What about grants for this rural area? I understand the city is getting elevate coverage when they already have other high speed options. What about all the initiatives for federal govt for high speed internet in rural areas.
Sara McCombs Hi Chris, We will be subzoning the remaining areas of the Montrose city limits this year. I recognize this doesn’t help you immediately since Montrose S 515 is located south, but ultimately, by segmenting our rural areas we are able to pursue more grant opportunities so that we can build them sooner. The most basic eligibility requirements for any grant we apply for have been 1-cannot be located within city limits; 2-cannot be considered serve already. As we move forward with the subzoning and grant efforts we will work to keep you updated. We are applying for new grants constantly. We may reach out to these areas for letters of support as we have in the past to attach to our grant applications. If we do, would you be willing to help us with a letter? Thank you and appreciate the support.
5:38PM February 21, 2020
Scott Withrow I live on Buckhorn Rd in zone S 515. We see fiber cable going in on Buckhorn Rd and Uncompahgre. Does that mean zone S 515 is under construction? If yes, what is the likely date for residential service?
Chris Peterson I think they are running it up to Ouray with another company not elevate. I think it’s deeply digital
9:08PM February 19, 2020
Keith Nichols I'm curious about the math and will use my own zone for an example -- Crawford 58.
The status of my zone indicates that we are 60% towards the "goal" and that we need another 132 subscribers. My math indicates that if the remaining 40% = 132, the self-imposed goal for my zone is 330 subscribers.
My question here is what does the "goal" number represent? Is the 330 total subscribers needed the total number of residences in the zone? Or do you arbitrarily choose a percent to apply to the total number to determine the goal?
I'm not sure 330 subscribers is reasonable but it's your algorithm.
Matt Oetker I thought I'd seen earlier this year where the grant was approved for Zone 58. Looking at the web page now it's for Zone 57. Did something change? Why would a zone with less people get the grant approved over a zone with more people?
8:43AM February 20, 2020
Becky Mashburn Hi Keith,
You are correct-specifically, your zone's goal is 336 (our system is set to keep everything at whole numbers so that's why it's a bit off from the simple equation). That goal represents the number of people Elevate would need to take service in your area in order for the project to be financially viable. The goal itself is actually a percentage of all the premises DMEA serves with electricity within that entire zone. We evaluated the number of electric meters in each zone (removing places that would be ineligible, such as irrigation pumps and idle services) and then worked backwards using the total cost to build a fiber network in a specific zone and the number of customers need to support that network. Did I help? Or did that make it more unclear?
5:38PM February 17, 2020
jeremy lownes Hello
So I am in s.337 which was almost to goal at the end of 2019. Now I am seeing that we are are way down at like 38% to goal. It looks like according to the NEW zone map that my zone has been split up. It now is calling the other half of what used to be montrose s. 337, chipeta sub zone and those lucky folks are under construction. This is very frustrating. I believe the fine folks of S 337 deserve an explanation.
Becky Mashburn Hi Jeremy,
You are correct. We’ve made changes to many of our zones, including yours. Thanks to a partnership with the City of Montrose, we are able to build out 97% of the city limits this year. This means we have subzoned the portion of your zone that fell within city limits, and, as result, your zone boundaries have changed.
As you noticed, with this change, your zone’s progress has backtracked a bit. We know this is frustrating for you and your neighbors. So, why make the change? By removing the properties that fall within city limits, we now have more opportunities to apply for state and federal funding for the rural outlying areas. Every grant for which we apply requires that the area is not within city limits and is not considered to be already served with high-speed internet.
I know it doesn’t ease the frustration, but I promise we are continuing to work hard to bring fiber to your community and we can still use your help. Please continue to spread the word to your friends and family about why you’re excited for Elevate.
7:05PM February 12, 2020
Jody Mattics Hello, I check here often to see if Elevate is Coming soon! Finally... YAY! My area (Chipeta sub) is under construction! My queston is that when I initially signed up (when Elevate first started) I was told I wouldn't have to pay the $100 install. Now it has been added to the charges? Also, is there an Internet/TV package or are the services a la carte? Please advise.
Becky Mashburn Hi Jody,
It seems there must have been a miscommunication. Elevate's standard installation fee is $100 and yes, you should be seeing that estimated charge on your preregistration record. I'm so sorry for the confusion. We also offer TV and phone service which you can bundle with your internet. That being said, as internet consumers ourselves, we decided against playing any of those frustrating pricing games like other providers, so we charge the same price whether you choose to bundle or not. You can check out our TV lineup online here - https://www.elevateinternet.com/elevate-tv (packages start at $29.95/month) and more about home phone here - https://www.elevateinternet.com/elevate-home-phone ($30/month for one line). Feel free to give us a call at 844-386-8744 or email customerservice@elevatefiber.com if you'd like to chat about any of our services.
10:26AM January 19, 2020
James LaPonsie you say they have 6 million in grant money?! well what the frik are they camping on it for? here i am in pea green net so slow it took 5 minutes to pull up this page. just speed tested: 705 ms ping, .07 mbps dl, .05 mbps ul and all i see here is "grant denied" "grant denied" "grant denied"! I know it must look very pretty in the bank but Jesus spend some already!
Becky Mashburn Yes - preach! That's exactly our frustration too. On the upside, we're not just waiting around to hear. We actually just resubmitted Pea Green 128 for another round of grants this month. We'll take any good vibes you can spare. Thanks for the support!
6:19PM January 16, 2020
Timothy Crone Usually when I sign on to check Pea Green area, I get sent to zones or whatever. Today, I get taken to a dashboard and it mentions my order for the internet. I dont want to get overly excited but, did Pea Green 128 finally get their grant? It's hard to run a business and homeschool when your internet drops at a daily rate!
Thanks!!
Becky Mashburn Hi Timothy! Oh how I wish I had such great news for you. Unfortunately, Pea Green 128 was recently denied funding. We just got the disappointing news in December. So, we're regrouping and planning our next round of grant applications. Your dashboard is displaying the products you preregistered for. Thank you for the support!
11:01PM January 09, 2020
Robert Walraven Just read the newsletter for the zones planned to be done this year, no surprise zone 148 not on the list for another year!!! Even though there's fiber ran down the road outside my house to connect to your substation.
Hard to understand after 3 1/2 years no progress in this zone along with multiple grants denied, suggested to DMEA 5 years ago to used the extra fiber for the internet to our homesn when in saw DMEA installing the fiber.
Starting to look like the empty promises of US West, Qwest and now Centurylink !!
Discouraged and frustrated beyond ones imagination in a zone that has the fiber infrastructure with line ran but no Elevate serivce!! My elevate sign is been there so long it's faded and unrecognizable asking with my old Elevate Tshirt.
Come on and get 148 zone on the radar ?!
Becky Mashburn Good Morning Robert,
Thanks for reaching out. You’re correct, Olathe 148 was not listed as one of the grant zones we will be building in 2020. At the time the newsletter was put together, we still had not received any news about whether or not we were awarded funds to build Olathe 148 (along with portions of Delta S 414). And unfortunately, we’re still waiting. The committee has $6 million remaining to award. We feel your pain—the delay in the funds disbursements is frustrating at best. When we do have the final word, we’ll be sure to reach out with an update.
I would be remiss if I didn’t address your other point of concern that Elevate and DMEA aren’t fulfilling the promise we gave our members. I recognize that the members, like you, who are still waiting for service are beholden to slow and often expensive internet service (if any at all), and it may seem like we’re leaving you behind. But monumental progress is taking place. More than half of all DMEA members from across Montrose and Delta counties now have access to Elevate’s high-speed internet. We really are improving the quality of life in our communities, and I hope you’ll continue to support our efforts, despite not being able to take advantage of our service yet.
Thank you again for your passionate support of Elevate.
1:36PM December 31, 2019
Virgil Barnhart Hi, we are in Delta 412 south zone. At this rate we will never get this service. We have been at the same spot forever.
Becky Mashburn Hi Virgil,
I completely understand your frustration having to wait for better internet to come your way. We are working through every possibility for getting rural zones like yours built sooner through state and federal grant funds. A portion of Delta 412 South was submitted for grant funding in the summer of 2019, and unfortunately, in December 2019 we received the unfortunate news that we were not awarded funds. But, we’ll keep working at it. In the meantime, we appreciate any effort you can offer us by spreading the word to your neighbors to preregister on this site. Thanks for the support!
1:36PM December 31, 2019
Virgil Barnhart Hi, we are in Delta 412 south zone. At this rate we will never get this service. We have been at the same spot forever.
Becky Mashburn Hi Robert,
Thanks for checking in again. The wait for news has been frustrating at best. We’re in your same boat. Still no news on whether we have received grant funds for Olathe 148. $6 million remains to be awarded and we don’t know if we will be a recipient or not. The only grant news I do have is that the areas awarded west of Montrose, northeast of Delta, and near Crawford will be built this year! Construction should start in March at the latest. Recently, another area southeast of Montrose was also awarded funds, and we will be able to build those this year as well. Once we get the final word on your zone, we will be sure to make an announcement. Thanks for the support!
8:25AM December 26, 2019
Stacey White Robert, Thank you so much for staying on top of this. I would love an update on 148 as well!! I wish they would do regular updates on the Zones. Especially those in line for grant money. I have left multiple messages, and never get a return phone call. I must be calling the wrong people...….
12:41PM December 23, 2019
henry Earenst Hi we live in Montrose 363. 5950 rd and maple grove are there any updates. There are not enough people left that haven’t signed up to fulfill our area. It is a huge zone and There are four subdivisions at this location that could be sub zoned out
Becky Mashburn Hi Henry,
Good news, in 2020, we will be subzoning the remaining city limits of Montrose and construction will kick off in those areas by this summer. We are in the process of finalizing our maps and design—stay tuned for changes to the zones on this site over the next month. Meanwhile, keep telling your neighbors about Elevate!
5:08AM November 08, 2019
Vicki Watts Hey - I'm in Zone 175 Grant Zone and I have been told that we will get elevate fiber here at my home this fall!! Where is it???? There has already been 2 men out here to check the power poles to hang the fiber line about 3 months ago.. and we have not saw or heard anything. Elevate, my understanding was the grant went thru for this..I even talked with elevate at the Montrose office and she assured me that I was definitely in the zone with the grant money and we would have it this fall! This has been such a frustrating process, if you can call it a process. I have been ready to purchase this ever since it came to this area and still no fast internet! I have lived here for 31 years in this home with 2 electric meters that I pay for monthly.. Its just a shame that we don't have elevate fiber right here on Hwy 92.. I am approx. 500 yards from your active fiber line and still waiting! A Very Frustrated DMEA Customer
Becky Mashburn Hi Vicki,
If you are located in the Delta N 175 grant zone, you will get Elevate this summer! I apologize for the delay. We chose to bid the construction of this zone with a large group of other zones in order to get the best price possible for our members. In this case economies of scale proved to be essential. Construction will kick off in your zone in March, and we expect to be hooking up live customers by this summer. I know that is a lot longer than both you and we hoped you would have to wait, but it was the best financial chose for Elevate, DMEA, and our members. Thanks for the support and we appreciate you sticking with us—building our network out over 3,000 miles is a massive undertaking, and we couldn’t do it without support from people like you!
2:45PM November 05, 2019
Chris Peterson Any idea on updates for Montrose S515. Live in Rivers Edge, south of Montrose, and really could use the service, especially since we have to use wifi for cell service and right now it is patethic.
Becky Mashburn Hi Chris,
I apologize for the extended delay in my response. No excuses—I failed to check in on these messages and left you waiting for an answer. We will be subzoning the remaining areas of the Montrose city limits this year. I recognize this doesn’t help you immediately since River’s Edge is located further south, but ultimately, by segmenting our rural areas we are able to pursue more grant opportunities so that we can build them sooner. The most basic eligibility requirements for any grant we apply for have been 1-cannot be located within city limits; 2-cannot be considered serve already. As we move forward with the subzoning and grant efforts we will work to keep you updated. Thanks for checking in and sticking with us!
2:45PM November 05, 2019
Chris Peterson Any idea on updates for Montrose S515. Live in Rivers Edge, south of Montrose, and really could use the service, especially since we have to use wifi for cell service and right now it is patethic.
Becky Mashburn Hi Nathan, We are currently finalizing the designing and bid for all our approved grant zones, Delta North 175 included. We anticipate being able to provide live service, in homes like yours by Q2/Q3 of 2020. I know that sounds far away, but we have a large amount of infrastructure to put in the ground before we can start firing up Wi-Fi networks! Thanks for sticking with us. We're looking forward to get your zone up and running!
5:38PM October 15, 2019
Tina Geering Any word on 813? East side of American Village?
Becky Mashburn Hi Tina! Montrose 813 is live and service is available! However, I'm thinking you might be referring to Montrose 814 which encompasses most of American Village. If that's the case, yes, I do have good news. Right now we are finalizing plans for 2020 to begin constructing in the remaining areas within the city of Montrose, your neighborhood included. I don't have accurate information on what the timeline will be yet, but we expect to be providing live service by the end of 2020. Be sure to keep an eye on your email inbox; we'll send notifications when construction kicks of with anticipated dates for when you'll be streaming to your heart's content on Elevate's network.
2:58AM October 11, 2019
Leslie Garlinghouse Way is elevate adding more area to 148 instead of making a new zone???
Becky Mashburn Hi Leslie,
I want to dig deeper into your question. Are you referring to Olathe 148? That zone has not changed. We did add a handful of new homes to Hotchkiss 48 because we were able to incorporate a neighborhood in the most economical way. If you'd like to send more more information, please feel free to hit me up at becky.mashburn@dmea.com. .
Thanks!
12:03PM October 07, 2019
Robert Walraven Sent email to Mr.Kurtz , no reply??
Checking in on any updates on Grant for 148 ?? Need the service !!
Mr. Kurtz:
I emailed the Board a few years ago when I observed fiber being installed on Falcon Road for the substation East of my house, I wrote and suggested to the board the very business in place today.
I lived on East Falcon Road for over 21 years with always being promised high speed service from phone companies and other providers!
The goals set in my zone and many others are unrealistic. We do not have the means to reach the goals established. So disappointing the first grant not approved and now waiting a year later for results of second grant!!
Elevate has become the “we are working on it” company just like Century Link and it's previous owners told me for 15 years I would get DSL "next year"... Never happened.
The fiber is already ran down Falcon Road, which would mean less costs than other areas that received grants recently. It seems like usual the more populated areas get priority while rural areas wait and wait for years!
I’ve knocked on doors, worn my Elevate T-shirt, and displayed my yard sign! Now, after almost monthly update requests via Messenger and your online comments, Mrs. Mashburn has referred me back to you!
But just like my weathered unreadable yard sign, I feel this process is in need of improvement and a refresh so other zones just like mine finally get some attention!!
Respectfully,
Robert Walraven,
Zone 148
Becky Mashburn Hi Robert,
Unfortunately, I don't have any new updates from the last time we chatted about this. We expect to hear about the grant for your zone by December 1, 2019. I know the wait is frustrating - we're sitting on edge here at the office too! To expand a bit further on our process and zones, we have definitely looked at sub-zoning and have successfully deployed that in numerous areas across our service territory. Then, there are other zones that we tried tirelessly to find a sub-zone that met both our financial requirements and had the member support through preregistrations; and we just couldn't make it work. When we have official word on the grant, we'll be sure to let you know. In the meantime, keep your fingers crossed for us! Thanks!
9:22AM October 17, 2019
Becky Mashburn Hi Robert,
Unfortunately, I don't have any new updates from the last time we chatted about this. We expect to hear about the grant for your zone by December 1, 2019. I know the wait is frustrating - we're sitting on edge here at the office too! To expand a bit further on our process and zones, we have definitely looked at sub-zoning and have successfully deployed that in numerous areas across our service territory. Then, there are other zones that we tried tirelessly to find a sub-zone that met both our financial requirements and had the member support through preregistrations; and we just couldn't make it work. When we have official word on the grant, we'll be sure to let you know. In the meantime, keep your fingers crossed for us! Thanks!
11:58AM October 05, 2019
James LaPonsie I check here often to see if my zone (pea green) is any closer to the goal because terrible net costs me money and education daily. lately I've noticed people have been slowly registering but the percentage has not changed from 50%... just wondering why. Really hate my life on elite broadband as there is absolutely nothing elite about their service.
Diane Pfifer Same here we are in the Peagreen area also and it is almost in last place, wish people would sign up can't understand why they wouldn't want a better internet service.
12:11PM October 16, 2019
Becky Mashburn Hi James, You're right. The preregistrations for Pea Green 128 have been slow and steady. It looks like 80 new preregistrations have come in since the beginning of the year, which would equate to (give or take) around a 10% increase since 1/19. I'm sorry to hear your current service is so poor. I hope you'll stick with us through the long haul as we work to get zones like yours to goal and fiber built. But I know the wait and frustration are hard! Thanks for the support.
7:12AM September 28, 2019
Brian Luoma Ray Saenz is the best! He knows what he is doing, and had us up and running very quickly. Ray still took the time, tho, to explain everything to us Very important to those of us that are cyber-challenged. He even left us his phone number in case we have a problem. Thanks Ray!
Becky Mashburn Hi Brian, Thank you so much for the kinds words. I will be sure to pass this along to Ray. And we couldn't agree with you more. He really is the best!
8:11PM September 23, 2019
George Brezinsky Can hardly wait to see who gets to us first . . . Elevate or Amazon Satellite . . . Tired of Charter/Spectrum's fluctuating megs per sec . . . almost seems like someone let's up on the throttle!
George Brezinsky Can hardly wait to see who gets to us first . . . Elevate or Amazon Satellite . . . Tired of Charter/Spectrum's fluctuating megs per sec . . . almost seems like someone let's up on the throttle!
Becky Mashburn Hi Robert, we don't have any new news yet. But, I'd like to connect with our grant coordinator here, Mark Kurtz. He can give you a better run down of where we are at in the process. His contact information is mark.kurtz@dmea.com or 970-240-6817. Thanks for sticking with us!
10:31AM September 06, 2019
Becky Mashburn Hi Robert, we don't have any new news yet. But, I'd like to connect with our grant coordinator here, Mark Kurtz. He can give you a better run down of where we are at in the process. His contact information is mark.kurtz@dmea.com or 970-240-6817. Thanks for sticking with us!
8:51AM September 06, 2019
Robert Walraven Checking in on any updates on Grant for 148 ?? Need the service !!
Lisa Wolf Johnson Zone 68. Still waiting. This reminds me of lagging, party-line rural telephone "service" in the 1950s, 60s and 70s, when Ma Bell was finally forced by the SDPUC to upgrade rural lines. Will it take PUC mandates here? Half a century later?
Also, any overtures to potential out-of-area customers could not pass the smell test, with existing qualified DMEA customers waiting... and waiting... and waiting to be served.
Becky Mashburn Hi Lisa, We hear ya! Our #1 goal is to bring fiber to every home and business that DMEA serves. But, we also have to balance the realities of time, manpower, and money. More than half of DMEA members now have access to Elevate (yeah!), but that means almost half of you are still waiting. We recognize that's frustrating and appreciate your patience and support. Please do help us continue to spread the word to all your neighbors and friends.
10:34AM July 25, 2019
Kyle Merriman Becky,
In response to your reply in June, I would be more than willing to help in any way I can with our Delta E176 zone.
Becky Mashburn Hi Kyle,
Great! We have yard signs and information stocked at each of our offices. So, feel free to swing by the Read or Montrose Office to pick up supplies. We so appreciate your support and willingness to help.
1:16PM July 18, 2019
Melindy Kennedy I signed up a couple of days after you first announced Elevate . I live in a in zone 148. Still waiting.
Tracy Brown Hi Becky,
The map shows our home is in subzone 412, but shows the front of our property in Delta E176. There is road access coming from either direction. I originally signed up under E176 when it was the only zone showing for us but immediately signed up with subzone 412 when it showed available. It shows subzone 412 as active - has it been installed?
Timothy Crone Becky, can you tell me how the grant request for Pea Green 128 is going? Adaptive, even on their own servers, keeps dropping speed and right now we have been paying $50 a month for 2 mbps or 5 mbps, depending on the day. Theres not much they can do, and I reset my modem once a week.
Also once grant is approved, how long does it take to get service? Thanks!
Becky Mashburn Hi Timothy, our initial run at getting a grant for your zone was denied, so we are on round #2! We are resubmitting your area to another program this summer. Keep your fingers crossed for us! Once a grant is approved, timing can vary. There is typically an appeals process that delays construction a bit, so it's often 4 to 6 months after getting the award that we can break ground.
3:53PM May 23, 2019
Kyle Merriman I live in Delta E176 and looking at the map for this I am not sure there are even 132 homes to complete this total. Does the mapping program ensure there are enough residences to meet the goal? Are there any outreach or messaging campaigns which can help get to the goal? I have not seen anything for Elevate around our area at all.
Becky Mashburn Hi Kyle, thanks for checking in. I can confirm, yes, our mapping does ensure that there are enough potential service locations to meet your goal. We start by using our DMEA meter count in the area and then reconcile it for locations that just don't make sense - think irrigation pumps, street lights, idle services, and the like. Our #1 outreach campaign that has worked in zones that have met their goal is word-of-mouth from members like you. We recognize that asking our members to help of spread the word is a BIG ask, but it has proven instrumental in getting to where we are today (6,000+ live customers and counting in just 3 years!). We have yard signs available for pick up at either office you can display in your neighborhood and social media has been a powerful tool for our grassroots effort as well. Would you be willing help?
9:24AM May 17, 2019
Sean Hale Signed up in pea green over a year ago. Still not even close to the goal. Wasn't even worth my time putting my address in. This is so irritating and pathetic, I've had DSL from centurylink for 5 years and it is terrible, and I'm really tired of the speed.
Becky Mashburn Hi Sean, We hear ya! That's why Pea Green 128 is still one of our top priorities for grant funding. We submitted your zone previously, but our grant was denied, so we're back at round #2. We help to submit Pea Green 128, and others surrounding it, for grant funds this summer. Keep your fingers crossed for us!
6:40PM June 14, 2019
Timothy Crone Wow you can get DSL?? We have Adaptive. $50 for 25 mbps we are lucky to get 10 mbps most of the time.
4:33PM May 08, 2019
Alessio DeMonte Im in zone Delta 142 south. It has been months since a person has signed up for fiber optic here. Is there any possible way to get the company to install the line without waiting years for it? We still need 300 some people to sign up but most people I know already have.
Becky Mashburn Hi Alessio, I'm sure that's frustrating for you. Unfortunately, Elevate isn't able to just build our fiber network out in one fell swoop, even though we so wish we could. Fiber is expensive and one way we're ensuring a sustainable build is to build in phases based upon community interest. These preregistration goals help us do that. But, these goals are also frustrating for those of us still waiting. We were able to successfully subzone a portion of Delta 412 early this year and we are working through the rest of our service territory look for more opportunities like that. But for members like you who are located in the portion of the zone still without service, I do have some good news. We are submitting the remainder of Delta S 412 for grant funding this summer which would allow us to build our network in your zone and bring service sooner. I don't have any other details regarding timing yet, but we'll keep you posted!
4:34PM May 08, 2019
Alessio DeMonte Sorry Delta south 412
4:34PM May 08, 2019
Alessio DeMonte Sorry Delta south 412
12:52PM May 06, 2019
David Rosenberg I live on Hanson rd in Cedaredge...edge of zone 124..the elevate line stopped one block from my house...my neighbors are using elevate service and I sit here wondering what does a home owner have to do to get service....Christine Knight Delta County Attorney retired.
Nora Peterson I am wondering what constitutes a "subzone"? Like the Crawford subzone 57 Can Cedar Mesa be a subzone of 124? The main fiber is running just south of the here, from Orchard City 112 to Hotchkiss 67. (I drive by it every day and am envious of those who do have great internet) I agree with Barry...I don't think we will ever have Elevate.
Barry Long I am seriously beginning to think we will never get Elevate. I am in zone 58 and do not believe there are 148 more people that want to change their service. Many people in our area are older and do not like change. Most likely they will not sign up as they do not require better service. I do not have phone service where I live so I am limited to use a dish service for internet. I was so excited in the begining when we signed up. A year and a half later I don't think it is going to be anytime real soon.Anyone I know with elevate internet have been very positive. Not being able to get it is frustrating.
Becky Mashburn Hi, Barry. You're not alone in your frustration and I'm sorry I can't be the bearer of the news you want. Our goal is to be able to serve members just like you who are subject to poor (or in some cases no) service. However, that's easier said that done and it will take time for us to get each zone to goal. We appreciate the support from the get-go and understand the waning patience. Many of us at the office are still waiting as well. I hope you'll stick with us and continue to encourage your friends and neighbors to preregister here. Thanks!
10:58AM April 12, 2019
Jodi Paradis I am just NE of US 50 in Montrose 812 probably less than a mile or mile and half from Montrose 415 that has Elevate. Why were we not included in the city limits of Montrose? which I belive is Montrose 415. It's very dissapointing to have to have to wait so long for a great service that would be more reliable. With only 62% how long would you expect the wait to be? Thank you Jodi
Thomas Heidger I could throw a stone from my house and hit both zones 415 and 427 but with the percentage they need to complete 812 I'll be too old to use the internet. I'm not holding my breath for a chance it will be done in 5 years. There just aren't enough people that use the internet in this area to get 100%.
4:04PM April 15, 2019
Becky Mashburn Hi, Jodi. Great question! There are a lot of Montrose zones that include both portions inside and outside the city limits. Our zones aren't dictated by city limits, subdivision lines, etc. We recognize that can be confusing. Each zone is actually determined by the main power line that brings power to that particular area. Our fiber will follow the same path as our power lines. Therefore you're in Montrose 812 because the main line bringing power into that part of Montrose is #812. Likewise, the homes in 415 are fed by the main line #415. It's a dreadfully uncreative naming process but it ultimately helped us keep each zone delineated. I also completely agree with that that the wait is disappointing and frustrating! Unfortunately, waiting is a reality of our project. In total, we're working to build more than 3,000 miles of fiber from the ground up so we can bring faster and more reliable internet. It's an expensive undertaking. I wish I had a crystal ball that could accurately predict when your zone would hit its goal and we could build there (if you find one, let me know!). Until then, all I can ask is that you keep spreading the word to neighbors to preregister on this site. Thank you!
11:27AM April 10, 2019
Lacinda Harris I live just east of Delta, on the edge of City Limits, I think we are listed as zone remote? Fiber runs down the road in front of the house. Any idea when we might be getting elevate?
Becky Mashburn Hi Lucinda, I looking deeper into your question to determine why you're not receiving a zone assignment. Are you a DMEA member or do you receive your electricity from the City of Delta? If you're a member, your address should be falling into a zone (however, there are a few cases where the map isn't syncing). If you are an electric customer for the City of Delta, you are in a remote zone because DMEA doesn't serve that area and at this point in time Elevate's zones only encompass the co-op's foot print.
6:11AM April 10, 2019
Robert Walraven Yes I'm asking since fiber already exists East on Falcon Road... That should reduce costs and overall time needed to hook up residences in this area?
Robert Walraven Do you know the first Grant number that was turned down. I was researching this and couldn't find online any grants for Zone 148.. thanks again
Becky Mashburn Hi Robert,
Are you referring to the expense to build a fiber network in your entire zone? You are correct, DMEA has fiber connecting all of its substations. That was a step completed many years ago to improve our electric grid communications and overall reliability. So, big picture, yes not having to build fiber to all substations today is a savings for us. That is taken into account for any step Elevate takes.
10:51AM April 08, 2019
Becky Mashburn Hi Robert,
Are you referring to the expense to build a fiber network in your entire zone? You are correct, DMEA has fiber connecting all of its substations. That was a step completed many years ago to improve our electric grid communications and overall reliability. So, big picture, yes not having to build fiber to all substations today is a savings for us. That is taken into account for any step Elevate takes.
12:30PM April 04, 2019
Robert Walraven Does it cut down on expenses because east on Falcon by my house already has fiber lines ran to a substation??
3:38PM April 01, 2019
Becky Mashburn Hi Robert, Olathe 148 is part of our upcoming cycle this spring. We are in the final stages of gathering the public comments (which I believe you already submitted one early on). I will check in with the grant team to see if there is a more specific timeline out there and get back with you.
3:15PM March 19, 2019
Jeff McCracken I live near sweet corn park any word on when we will get internet?
Becky Mashburn Hi Jeff, It looks like you are located in zone Olathe 148. It is currently 43% to goal and needs 339 more people to preregister. Unfortunately, that means I don't have a good time prediction for when Olathe 148 will have service. However, it is one of the zones we are resubmitting to a grant program this spring. I don't have information on the timing for this particular grant yet, but we'll keep everyone posted when we know more. Thanks for checking in.
3:06PM March 14, 2019
Robert Walraven Any updates on the new Grant request for Olathe 148?? I. Know the first Grant was denied just hoping things go through this time. Thanks again
Becky Mashburn Hi Robert, We're preparing to file the new grant any day now. Unfortunately, that means I don't have much of an update to give. We did get an overwhelming amount of support in the form of letters and comments from members like you. Thank you so much for that! The new submission will be filed within the month and then we wait. Thanks for checking in.
7:18PM March 11, 2019
David Seastead Signed up last week and got the automated order confirmation email but no contact since. No phone number on the email and can’t find one on this site. What gives?
SO #26045
Becky Mashburn Hi David, It sounds like your experience with has been subpar. I apologize. I have looked up your account and can confirm that yes, you are contracted. I've printed it out and will personally deliver it to our scheduling team. I will have them call you today and we will get you in the next available open spot. If issues persist, please reach out to me directly at (970) 240-1263 or becky.mashburn@dmea.com. My apologies for the delay and confusion. We pride ourselves on making sure you have the best experience, but we've dropped the ball and now, we will fix it.
9:33AM March 22, 2019
David Seastead And?
Called once last week and was put on hold until your hours ended and got disconnected.
Called again just now and Rosemary couldn't find my contract, had something under a completely different name, said she'll look into it and call back.
Also tried to log in to smarthub again and it said my password was wrong. Tried to recover the password and it just said invalid login. Tried to register and it just said invalid login again, which makes no freaking sense whatsoever.
On the dashboard the progress box is simply blank. Coming up on three weeks now since I signed up...
2:04PM March 18, 2019
Becky Mashburn Hi David,
My apologies for the delay! I see that you are signed up and all set. I'm going to pass your note along to our scheduling team to make sure nothing slips through the cracks. In fact, they may have already beat me to it;) Thank you for reaching out - stay tuned!
1:55PM March 03, 2019
David Rosenberg Zone 124. Your cable is on my street but stopped 1/4 mile from my house...Whats up...live on Hanson Road? Read other zone 124 comments and looks like we are sol. Thanks Dave.
Donald and Laura Covault We just had Elevate install internet, phone, and tv. I would like to thank your Fiber Installation Technician Ray Saenz for the amazing job he did. We are not tech smart and to make this change was somewhat overwhelming. Ray has not only an impeccable work ethic and knowledge but lots of patience in walking us through the steps of using the Firestick.
Becky Mashburn Thank you Donald and Laura for the kind words. We think Ray is pretty great too. I will be sure to pass along your thanks to him and the rest of the team. And, THANK YOU for choosing Elevate. I hope you're enjoying your new service.
11:29AM February 21, 2019
Donald and Laura Covault We just had Elevate install internet, phone, and tv. I would like to thank your Fiber Installation Technician Ray Saenz for the amazing job he did. We are not tech smart and to make this change was somewhat overwhelming. Ray has not only an impeccable work ethic and knowledge but lots of patience in walking us through the steps of using the Firestick.
Virgil Barnhart Hi, we are in Delta 412. We currently are on HughesNet and Dish. Our contract with Dish is fulfilled as of January, however HughesNet is not up until December. Any advice on how we can get Elevate before December without buying out of HughesNet? Thank you
Linda Chadwick Hi - Trying to find out what the status is in my zone: Delta 412 Subzone. It's a separate zone on your map; on my dashboard, I see that we're 120% subscribed for our goal, but it doesnt' appear on your zones page in either the "zones in service/under construction" or the "zones in preregistration" lists. Any info would be appreciated - we're REALLY anxious for you here!! :)
~ Linda
Becky Mashburn Hi Linda and Tamera, Circling back to this conversation just to make sure you're not left in the dark! Delta 412 subzone is now live. You should have received a terms agreement via email. Once you're accepted that, we can get you installed in no time!
2:51PM February 13, 2019
Becky Mashburn Hi Linda! I am oh so happy to report the good news. Delta 412 subzone is at goal and construction of the main network is in full swing! We expect that we will be able to reach out to individuals like you in early March to finalize service agreements and begin scheduling installs! The construction took a little longer than expected because we (luckily) had some real winter weather this year. Please do spread the word and keep an eye on your inbox for information about signing your service agreement. We'll be in touch soon.
2:36PM February 13, 2019
Tamera Sandoval Me too! Please update us on the status. I saw Elevate trucks down our road last week, but see no status updates - nor even where we are in the process other than we've met our goal by 129%.
2:36PM February 13, 2019
Tamera Sandoval Me too! Please update us on the status. I saw Elevate trucks down our road last week, but see no status updates - nor even where we are in the process other than we've met our goal by 129%.
1:08PM January 13, 2019
James Foster We live in Cedaredge 124. I've read all the previous questions/answers, so I understand your position. My question is this: We've been waiting to leave TDS for Elevate, but if it is going to be quite a few years, maybe we should go ahead with another service in the meantime? We didn't want to switch if Elevate would come within a year but it sounds like we should go ahead and find another provider.
Becky Mashburn Hi James, I think you're spot on with that idea. It can't guarantee a timeframe for Elevate and we'd rather you not just suffer if you can find an alternative. Please let me know if there is any other support I can offer (until we actually hook you up). Thanks for understanding!
5:52AM January 03, 2019
Brandon Pratt So I've been registered since the beginning, E 814?, and I'm sitting here waiting for spectrum to load anything. But since you all don't really seem to be worried about generating new registrations how do take my name off the list? Also I'm curious how much of my electric bill goes to pay salaries for a service that will probably be out dated by the time it shows up
Becky Mashburn Hi Brandon,
So glad to hear you supported Elevate right off the bat. We are very focused on building our network and gaining new customers (believe me, it’s one of the reasons I toss and turn at night!). Montrose 814 is now more than halfway to its preregistration goal and we’re still working to keep zones moving forward.
To address your last question, while linked, Elevate and DMEA are separate companies with separate books and your electric bill is tied to DMEA services.
I hope you will continue to support our project, we are doing this for the exact reason you state in your first sentence: members, like you, are experiencing subpar internet service and it’s holding our area back. But, there are frustrating realities to building a new fiber network. It will take multiple years to build out the plant and as we do so, we must ensure we are building a customer base that will continue to propel us forward. It’s not a commitment we take lightly.
All that being said, I can delete your preregistration if you would like me to. You can let me know by commenting here or drop an email to customerservice@elevatefiber.com.
Wishing you all the best in the New Year!
7:56AM December 16, 2018
Stacey White Becky, any news on Olathe 148 and Pea Green 128? Did the Grant's get approved?
Becky Mashburn Hi Stacey,
So sorry for the delay. I DO have news. Our first application was rejected but we aren't giving up. In fact, we are now improving our application to resubmit in the spring. We are looking for help from members like you. Turns out public comment is highly valued by the grant review committee, so we are asking members within the zones to submit a public comment in support of our application. Would you be willing to help? You can submit your comment to us online here - https://www.elevateinternet.com/publiccomment. Thanks!
10:56PM December 02, 2018
Kevin Lorenz Becky, How do the grants work? Do you still need full enrollment if the grant is approved? What portion of 414 was submitted for a grant? Thanks
Becky Mashburn Hi Kevin,
First off, let me apologize for my delay in responding! If we are awarded a grant to build our network in a full zone, no, the preregistration goal for that zone does not need to be met. In the case of Delta 414, we submitted approximately the southern half of the zone for consideration. Unfortunately, we received notice at the end of November that the grant was not awarded. However, we are not giving up and we are working to resubmit a stronger application here shortly. Thank you for your patience and support.
10:38AM November 02, 2018
jerry krager Becky, I will say this again. Those in area 124 that actually LIVE in 124 full time have probably already preregistered. The other 52% don't live here. They are from out of state. Sometimes they show up for a month or two during the summer. Many have not been here for years. They merely pay their electric so the pipes wont freeze. I am now confident that Elevate will never service 124, even though at one of your early meetings 3-4 years ago we were told that EVERYONE receiving power from DMEA would eventually get Elevate but that seems to not be 100% true anymore. Now there is a strong probability that the few little companies will go out of business because of the saturated Elevate customers all around 124.
The size you have made 124 is incredibly large and unfair.
Becky Mashburn Hi Jerry,
We feel your pain, and I wish I could deliver the news you want. Cedaredge 124 is a large rural zone, as are many other areas we are working to bring service. The wait is frustrating. Our board and the staff recognize the need of members like you, but we also must consider our fiduciary responsibility. Building fiber is expensive—very expensive, and we have put in place a system that allows us to build a new fiber network from the ground up in a manner that protects the co-op and sets a foundation to continue moving the build forward.
We are considering subzones and are successfully moving forward with a few in early 2019! And while Cedaredge 124 is not one of these current subzones, please know that we haven’t forgotten about any of our zones from yours to Cimarron to Somerset. In the meantime, all I can do is ask for your continued support and passion and thank you for your patience. I know it may not sound like much, but we do truly appreciate the passion our members have put into this project and we wouldn’t be where we are today without it!
12:15PM November 02, 2018
Nathan Durham Jerry I fill your pain. I think North Delta Zone is to large ain't no way to get 650 people to sighn up for this and your right it is unfair
6:44AM October 24, 2018
Michael Warner I do not know your cable plant distribution but it appears that Cedaredge 124 has two geographically separate cable/pole line infrastructure areas. There is the Surface Creek Valley area and there is the Cedar Mesa area. Therefore, it appears there are two separate cable distributions for these two areas so why are they lumped together in a single large area? Cedaredge 124 requires 8.67 households to preregister to move the goal one percentage point. Then there are some zones, which only require one person to move the goal one percentage point. Of the Elevate Fiber network Cedaredge 124, by far, requires the largest number of preregistrations necessary to reach the Elevate Fiber goal of 100% before construction starts. You might consider splitting this one large zone into two smaller zones ….. 124A and 124B. I know ….. the numbers do not lie but one of these two geographic areas might realize a more realistic start date.
Marcus Dean It appears to me that Cedaredge 124 will never reach the pre-registration goal needed to start construction. If that proves to be the case, will Elevate fiber be made available to those of us who have already pre-registered? If so, when will that happen? Thank you.
Carroll Allison What can we do to get Cedaredge 124 into the grant cycle? It is frustrating to live, literally, next door to folks who already have the service and see responses like this. Maybe DMEA should take another look at pre-registrations in boundary areas and determine whether the income received from these new accounts would merit redefining the zone borders.
1:40PM October 22, 2018
Becky Mashburn Hi Marcus-We’re working hard to make sure that’s not the case! But, you’re right, Cedaredge 124 has a long road ahead of it before it meets the signup goal. There is a lot of behind-the-scenes work we do to assess zones like yours to be considered for federal or state grant funding. Right now, Cedaredge 124 is not in the grant cycle, but we will continue to pursue any opportunity that fits. In the meantime, we are still pushing people to preregister in your zone and get the word out. I hope you’ll stick with us! If, over the 6-years we expect it to take to build out DMEA’s service territory, your zone doesn’t reach the signup goal, we may not be able to build out our fiber network there.
4:38PM October 12, 2018
Thomas Heidger I'm one of the unfortunate few that is surrounded by already active areas 415 and 427 (which is right across the street), but section 812 is stagnant at 52%. Is there anything we can do to get more interest in this lower populated area? Prices are rising every year for high bandwidth service and I'm wondering if we'll ever get improvement.
Becky Mashburn Hi Thomas—We feel your pain and understand the frustration! We are working diligently to help zones get to goal and bring fiber to members like you. On that same not, help from people like you has been instrumental in doing that. We have yard signs, t-shirts, info cards, and more all available at our office for members to pick up and hand out to friends and neighbors. Would you be willing to help us spread the word? Just give our office a call at 877-687-3632 or swing by the office M-F, 8AM – 5PM.
6:56PM September 25, 2018
Brittney Crone Pea Green needs about 482 more people!!! I really hope we get SOMETHING SOON!!! Im tired of not even getting a full 10 mbps with this broadband stuff we have to deal with. Sure would help those of us who are outside of town and who rely on reliable internet (for work, school, etc).
Becky Mashburn Hi Brittany! Pea Green 128 is one of the zones currently in the grant cycle. We have not received any additional news on the status of this grant request yet. But, we will keep you posted when we hear more!
10:08AM September 20, 2018
Robert Walraven Glad to read 148 is in the next Grant request!! Thanks guys for including us !! Can't wait to get the service!! What's the time line look like on this grant??
Becky MashburnCampaign Owner Hi Robert,
I do have good news! Olathe 148, along with Pea Green 128 and a portion of Delta S 414 have been submitted for grant funding. We’ll keep you posted if and when progress is made. But for now, we wait. Thanks for your support and passion. We appreciate it!
Robert Walraven Any updates on funding for 148, not a dense area and I'm
in a area that needs the service, more rural home businesses and a farm area that makes it difficult to reach the goals set?... Been trying for better service like this for over 20 years , been told soon so many times by others!! I'm all in if chosen to get this service!! One gigabite speeds with phone service and television when available and the monthly maintenance service and support plan will be my choice !!
I know you guys are doing your best and appreciate this program is behind built for our customers!!
FCC funds rural broadband for more than 700,000 homes and businesses The Connect America Fund is backing the project with almost $1.5 billion. Kris Holt Kris Holt, 4h ago As part of its efforts to make broadband more available in rural areas, the Federal Communications Commission announced that the Connect America Fund Phase II "reverse auction" will bring broadband service to more than 700,000 homes and businesses for the first time. More than half of those will have download speeds of 100Mbps or more, with 19 percent gaining access to gigabit downloads. All but a couple thousand locations will have access to download speeds of at least 25Mbps. More than 100 winning bidders will build out infrastructure in 45 states over the next decade to connect the 713,176 homes and businesses, with the FCC providing a hair under $1.5 billion in funding following the auction (there was an initial reserve price of $5 billion). The bidding process gave weighted preference to providers that offered faster speeds, lower latency and higher data allowances, and the providers can use whichever technology they like to build out the required infrastructure as long as it meets the FCC's standards. Meanwhile, the FCC is set to launch a $4.5 billion Mobility Fund Phase II auction with the aim of expanding 4G LTE coverage in rural areas.
Becky MashburnCampaign Owner Hi Ginnette, Great Question! We have submitted Pea Green 128, Olathe 148, and a portion of Delta South 414 to this round of grant funding. Now, we play the waiting game! We'll keep you posted if progress is made. Thanks for checking int.
Kevin LorenzCampaign Owner How do the grants work? Do you still need full enrollment if the grant is approved? What portion of 414 was submitted? I live close to 2000 & E Rd.
Thanks
2:41PM September 05, 2018
Ginnette Waterman Hello Becky, Can you tell us which zones will be submitted for grant funding this year? I'm told that rural zone Delta North 175 has the some of the worst internet speeds in Delta County.
Robert Walraven FCC funds rural broadband for more than 700,000 homes and businesses
The Connect America Fund is backing the project with almost $1.5 billion.
Kris Holt Kris Holt, 4h ago
As part of its efforts to make broadband more available in rural areas, the Federal Communications Commission announced that the Connect America Fund Phase II "reverse auction" will bring broadband service to more than 700,000 homes and businesses for the first time. More than half of those will have download speeds of 100Mbps or more, with 19 percent gaining access to gigabit downloads. All but a couple thousand locations will have access to download speeds of at least 25Mbps.
More than 100 winning bidders will build out infrastructure in 45 states over the next decade to connect the 713,176 homes and businesses, with the FCC providing a hair under $1.5 billion in funding following the auction (there was an initial reserve price of $5 billion). The bidding process gave weighted preference to providers that offered faster speeds, lower latency and higher data allowances, and the providers can use whichever technology they like to build out the required infrastructure as long as it meets the FCC's standards. Meanwhile, the FCC is set to launch a $4.5 billion Mobility Fund Phase II auction with the aim of expanding 4G LTE coverage in rural areas.
Becky MashburnCampaign Owner Hi James, we feel your pain! If it was possible to serve everyone today we would. We estimate it will take 5 to 6 years to build our fiber network across DMEA’s service territory. Which means, unfortunately yes, some areas, like your zone, still have a few years to wait and that is frustrating. Please stick with us – we will get there! We truly appreciate your support and patience. I know it’s not easy to wait.
Becky MashburnCampaign Owner Oh, my. I've missed a lot of questions, ya'll. Sorry about that! Let' s get started, shall we?
1. Hi, Robert! We have a lot of deserving zones in our service territory, Olathe 148 included. If we could submit every zone for grant funding (and receive it) today, we would! Unfortunately, that's not the case. But, we are currently working through another grant process and will keep you updated when we have more information about the zones and details. Olathe 148 is most definitely on our radar!
2. Hi, Debby! We're working away in Orchard City 112 and expect to be able to reach out to people like you with more information about contracts in about an month. Even though you may see the conduit, there is still additional work that has to be done before we can bring live service to your home. Keep spreading the good word to your neighbors - Elevate is coming soon!
3. Hi Nick! Looks like you and Debby are in the same boat. We are almost done with our make ready construction in Orchard City 112 and will be reaching out in about a month to get contracts. Then, there is some additional construction work (installing the drop to the home, installing the outside equipment, etc) that has to be done before you have live service.
4. Hi, Gumaro! Our first priority is to build our network out to DMEA members. That being said, nothing is off the table! If you're in the city of Delta, I recommend preregistering (it doesn't cost or commit you to anything), because it helps us understand the interest in areas outside of DMEA's service territory.
Sorry for the delayed replies, folks! I'll be better in the future. Keep those questions coming!
Nick Gallegos I see Orange cables everywhere that's a good sign. Is there a estimate when 112 will be up and live? Almost signed up for someone else but I see crews been working hard so I cancelled it. Looking forward to internet I've been without internet for 3 1/2 years. So excited...
Debby Blair I think when you are sitting in your home and see those orange conduits sticking out of the ground up and down the street and you know the black cable has been installed and you are at 91%, well lets just say if there was another service available I would be tempted to move along and install that one. Don't like the feeling of being yanked around. Seriously you have a zone that is 49 people short and you are going to wait. Our zone is ridiculous anyway. Miles and miles of farm land. Just really frustrated
Robert Walraven My monthly check in on progress !! Been at this address 20+ years , broadband promises over and over!! We at 148 need a grant to get your service!! The goals set are unrealistic, much like other zones on your map! Let's get this going... You got over 2 million in a grant but left out zone 148 and many other deserving zones!! Updates???
Becky MashburnCampaign Owner Hi Jutta, Thanks for checking in on your preregistration. I checked your address and you are located in zone Delta N. 175. For some reason, the latitude and longitude was off on your preregistration - sometimes this happens with the mapping system on the backend. We will fix it and get your address assigned to the right zone. Rest assured, we most definitely have plans to build your zone. It may take some time to get there, but we're working on reaching all parts of DMEA's service territory!
Jutta Mel I signed up last year. Never heard anything. Checked up this week and find out elevate does not intend to service our area. The zone is now called remote. We can't get reliable internet here. We really need it. Very disappointing.
Robert Walraven My monthly check in on progress !!
Been at this address 20+ years , broadband promises over and over!! We at 148 need a grant to get your service!! The goals set are unrealistic, much like other zones on your map! Let's get this going... You got over 2 million in a grant but left out zone 148 and many other deserving zones!! Updates???
Becky MashburnCampaign Owner Hi Larry, It's getting close! Our make-ready and preconstruction work is underway so you should be seeing our crews. The zone is getting close and only needs 65 more people to sign up. It should be coming soon!
Larry McDaniel Hi! We live on 2165 ed. We saw they are putting fiber in on Fruit Growers Rd at the end of our road. Does this mean Orchard City has met the goal? Will we have service soon? Thanks
Becky MashburnCampaign Owner Hi, Teri! There is a lot of construction work to be done in Paonia 55 and we expect to be able to connect customers this Fall. We will be reaching out with more info about signing contracts later this summer/early fall. Stay tuned and spread the word. Thanks!
Becky MashburnCampaign Owner Hi Melinda, Sorry for the delay in our response! We were at DMEA's Annual Meeting on June 15 - it was a blast, but we're still playing catch up. Yes! We can connect you with Jonathan Nelson (jonathan.nelson@elevatefiber.com) to answer any questions about your property. And another yes! If you have a local number, we can transfer that same number over with our phone service. Thanks!
Melinda Mumford Will someone be available to answer questions and direct me in the best plan for my property. Also if I sign up for phone will i have the same phone number I have had for 30 years? I am excited to get this service! thanks
Teri Fritzlan Hello Becky. They are installing the cables here on bell creek rd zone 55. They said it would not be long till hooked up. When will we be able to hook up
Becky MashburnCampaign Owner Hi Robert, I do have good news for the areas we submitted to the grant program – work is underway in Olathe 138, Paonia 55, and Montrose W 741 and we’ll be hooking people up this year. That doesn’t help you out, I know. Please know, we are evaluating any and all grant opportunities and will continue to submit areas for funds. In the meantime, we will also continue to get the word out and build zones as they hit their goals. Thanks for the support!
Becky MashburnCampaign Owner Hi Tom! You are correct. Our team is working in Orchard City 112 in preparation for that zone getting to goal. We’re seeing movement every week! We’re working hard to get the zone today and would love any help you can provide – emails, visiting neighbors, Facebook posts, carrier pigeons. . . you name it! When a zone gets upward of 80%+ we try to start our make ready construction work so we ready to rock when the zone hits its goal. I hope seeing our crews and energized you and your neighbors! I know the waiting is hard. Thanks for the support.
Robert Walraven Been at this address 20+ years , broadband promises over and over!! We at 148 need a grant to get your service!! The goals set are unrealistic, much like other zones on your map! Let's get this going... You got over 2 million in a grant but left out zone 148 and many other deserving zones!! Updates???
Tom Graves Good Afternoon Becky! A question....I see Elevate trucks and activity over here on SE Stonebridge in Cedaredge, which is in Orchard City 112. But....Orchard City 112 is not at goal yet, so why would there be digging and other activity going on? Is this pre-work going on, perhaps getting a jump on things? Thanks for any info you can provide!
Becky MashburnCampaign Owner Hi Robert, I wish I could give everyone the news they wanted. But no, no new updates on Olathe 148. It has not met its preregistration goal yet. The good news is that Olathe 138 is underway and we've experienced that momentum bleeds over from live zones to areas like yours that are still working to meet their goal. Thanks for the continued support!
Robert Walraven Any updates on area 148 Olathe?? Hoping the grants would come through for this area?? Saw a new sign on Falcon Road for signing up? Thx Robert
Becky MashburnCampaign Owner Hi Teri, Adam,
Good news for Paonia 55 (and all our grant zones). We did get the final approval and work has kicked off in all the zones we submitted for grant funding. The timeline for each zone is a little different because each zone was at a different stage when we submitted them to the state for consideration. I've listed our expected timeline below:
Paonia 55: Work on pre-construction is underway (clearing vegetation, prepping poles for fiber, underground construction, etc). We expect to be able install live service in homes this fall.
Olathe 138: Much of the early construction work is complete. We'll be reaching out soon for people in this zone to sign contracts and we expect to be able to install live service in homes in July.
Montrose W. 741: This zone is at a similar stage to Paonia 55. We also expect to install live service this fall.
In the meantime, any help spreading the word is much appreciated! Thanks for the support.
Becky MashburnCampaign Owner Hi, Nathan! You are correct, there is a limited business build taking place in Delta right now in order to help boost economic development in the community. However, it does not impact the goal for Delta North 175. I’m sorry if there has been any confusion. We will work to bring fiber to all zones – thanks for the support!
Becky MashburnCampaign Owner Hi Teri,
We are waiting to receive the final signed contract from the state. Unfortunately, we can't start any work until paperwork is in hand. We had hoped to have final word by the end of March, however, there were delays out of our control. We are now hopeful to hear within in the next two weeks. Once, we have the agreement and are able to outline our timeline, we will reach out to all the zones in the grant process. Stay tuned!
Becky MashburnCampaign Owner Hi, Tom. You are correct. It will recognize that you have already used that email to preregister. Just sign back in with your password and you can preregister your new address. So sorry for the confusion. We have a few safeguards in place that help prevent duplicate preregistrations, but it can make situations like yours a bit more difficult. If you're still having troubles drop me an email at becky.mashburn@dmea.com with your new address and the services you'd like to preregister for and we'll get you taken care of!
tom hayden Hi Sara. Still won't let me preregister at the new address. Flags email as an error, saying I already have an account. Maybe use a different email?
Sara McCombsCampaign Owner Adam Ator,
The update as of this morning from our Executive staff that have been involved with the Grant process is that we are still waiting for the State to finalize. We are actively working with the them to finish it and move it along. Once we have the "green light", we will reach out to the zones included in the grant and move forward with building them. So stay tuned!!
Sara McCombsCampaign Owner Tom Hayden, yes you can preregister for the new address. You will have to type your full address in and register just as before. If you have issues, please call 877-687-3632 and one of our Customer Service Reps. would be glad to help you.
tom hayden Hi. I just had fiber installed in my home in zone 47. I plan on building a house in zone 55 (at a different address) & would like to preregister, but can't find a way to do that. Is it possible to do so? I don't have power to the building site yet.
Sara McCombsCampaign Owner Nathan, I sent a response to your email on 3/28/18 on this same question.
Here is my response: I did some looking into your address. Your address falls into a different zone based on the electric feeder that it is fed from which is the Delta North 175 feeder. As we are building our fiber network out we are following our electric infrastructure. Therefore, some addresses are fed from a different electric feeder than others. Please be patient with us as we continue to build out our entire service territory, which approximately 4000 miles of fiber. It is not an easy task to build and we are doing it zone by zone to keep our costs low. We appreciate your support of the project and are anxious to get service to all 27,000 members within our DMEA territory.
The part of H75 Rd you speak of, is fed from the substation that is at our DMEA Read office and is included in the electric feeder of OC104 based on the fiber and electric design. If you have any other questions, please call the office at 877-687-3632 and we can get you with our Outside Plant Manager to explain further. As I said in my email, we appreciate your support and are anxious to get service out to all of our service territory.
Adam Ator So Becky once you get the paperwork all done dose that mean we’ll move up on the list? Have we already hit 100%? Zone 55? How long we’ll we have to wait once you guys have your documents?
Nathan Durham Why is it H75 RD beind your DMEA office in Delta they have Elevate already ain't that part of North Delta I live 2 to 3 miles away from your office on Hwy. 92. WHATS UP WITH THAT !!!!!!!!!
Becky MashburnCampaign Owner Hi Oogie,
Still waiting on the state. You are correct. The appeals stage is complete, but we won't have a final word until the signed documents arrive from the state. The waiting is driving us batty! When we get the final word, we'll reach out to all the zones included in the grant. Stay tuned!
Becky MashburnCampaign Owner Hi, Barbara. We have moved on from the appeals stage and are not in a waiting period that is defined by the state. When we receive the final signed contract from the state we will reach out with more info. Until then, we’re waiting for more info too. Stay tuned! We hope to have the final word this month!
Becky MashburnCampaign Owner Hi, Steve. We totally missed your question. My apologies! We are currently building in Montrose 813 and approximately half of the zone is ready for in-home installs. Our construction team is working to get the second half ready, hopefully cutting done the overall build-out time of the zone. In general, it takes 4 to 6 months to build out an entire zone. Our scheduling team will reach out as soon as they receive word your property is ready for install. I'm sorry I don't have more specific information at this point in time!
Becky MashburnCampaign Owner Hi, Oogie. You're correct. But, now we are in the state assigned waiting period. During this time, the contract negotiations are finalized. We hope to have final word from the state this month. Until then, we have nothing new to share. Stay tuned for more info! We'll be sure to update you on Paonia 55 when we get the final word. Thanks!
Oogie McGuire What's the status of the grant that will help build out Paonia 55? Wasn't it supposed to be awarded and all protests done by the end of February?
Becky MashburnCampaign Owner Hi Laurie,
Stay tuned. We will have someone reach out to you ASAP! Have you had a chance to check out our speeds and prices - just click on the tab above that says Services.
Thanks!
Robin Nicholoff Please, please, please...if you know anyone in Paonia Zone 55, beg them to sign up. We only need 33 more people to sign up for Elevate to get decent internet service started!
Laurie Priddy I currently a hughes net generation 5 will my service be faster then this....please call me to discuss I don't want to decrease speed. I do watch netflix and amazon prime. Please, call me to discuss service thank you.
Becky MashburnCampaign Owner Hi Adam,
I wish we had more news for the grant zones: Paonia 55, Olathe 138, Montrose W. 741. Right now we are in the state prescribed waiting period and in process of negotiating a contract with the state. We hope to have a full positive resolution in March. Stay tuned!
Becky MashburnCampaign Owner Hi Karena,
Unless you have a custom setup, for example, you operate your own internal network, we’ll supply a router built to handle and broadcast our speeds. It’s called the Calix Gigacenter. There is no monthly lease fee. Elevate will repair or replace faulty equipment and fiber at no charge. Of course, there are limitations, for example, if the router or fiber is actually damaged by a customer. Service calls to repair equipment or fiber that has failed are free of charge. Service calls to repair equipment or fiber that has been damaged by a customer are $75/hour.
We do offer managed and worry-free service plans that cover different levels of customer damage, running $4.95/mo. and $9.95 mo. Those programs are optional and you can read more about them here - http://www.dmea.com/sites/deltamontrose/files/PDF/Elevate%20Fiber/FAQ/Installation%20and%20Managed%20Service%20Plans_FAQ_2017-5.pdf.
If you take service from Elevate, you won’t need any of the equipment you’re currently using with your other provider. We’ll install the fiber to your home and in your home, install the WiFi router (which includes the modem), set up your WiFi network, and connect one wired device. We bring and install all the equipment you need and it is covered in the 1-time $100 installation fee.
If you have questions about advanced networking or bridging your system to our network, I can pass your name to our tech team. Let me know if you have any additional questions.
Karena Jamison I would also be interested in connecting with Kenneth about networking. Please, let us know how the new router works out - I wasn't even considering the 1 Gig connection because I figured my router would be a bottleneck at that speed anyway.
I am presently forced to lease my equipment from my current provider - and when I had issues with it, they insisted on charging me for a service call. It seems to me, that if I am leasing, any problems with my equipment should be on my provider, since they are the ones who own it. How will that work with Elevate? If we lease your equipment, how much will you charge, and will you be responsible for problems/repairs?
Kenneth Mason I have a response to post by Paul Arbogast.
Elevate Fiber will allow you to use your own router. This is what I'm doing. They will configure their router as a transparent bridge which simply converts the signal from optical to Ethernet and then it will connect into your router.
You router wan port needs to be set to dhcp and it will be assigned an IP address for internet connection.
The real problem that comes in will be the internet speed you choose. Most home routers will handle the 100mbps just fine, but the 1gb connection is another story. I had an Asus RT-AC68P and it's top speed on a 1gb connection was around 450mpbs.
There are home routers out there that say they can handle the 1gb connection and they are running $400 - $500, but I haven't seen any reviews on how they function on a 1gb connection.
I went with a Ubiquiti ER-X router, $50.00. If you are familiar with routers, you will do ok with this if you do some configuration on it and don't use any of the QOS settings. It is a small version of an enterprise router. It has no wireless services. You can use your old router as an access point.
The next one up, that I just moved to is the Ubiquiti ER-4. It's new on the market and it's definitely an enterprise router. If you aren't familiar with networking (real networking), this might be a bit much, but it considerably more powerful than the ER-X. It's cost is $200.00
If you have questions or you want assistance, I would be more than willing to do that. I am giving Elevate permission to put us together if you want.
Becky MashburnCampaign Owner Hi Bruff,
You absolutely get a copy of your signed contract. I'm sorry for the confusion. You can access your contract by signing into your account on this website. Then, go to your dashboard and click on signed documents (over on the right-hand side). Your contract will show under your preregistration and you can click to review, read, or print. I'll send a copy over to the email you left in your comment as well. You get to determine your service level. Do you recall what you selected when you preregistered? If not, don't worry. You will be able to confirm exactly what service(s) you'd like when we call you to set up your in-home install. Again, my apologies for the confusion and miscommunication. Stay tuned for the email and thank you for choosing Elevate.
Bruff Gwinn The way your procedure to sign up is nothing but SHODDY. It certainly isn't the way to run a business. I could not get a copy to the agreement I signed, and I want one. You owe me one. And if I'm not mistaken, not letting me have a copy is illegal.
You have my name and address, and phone number. I wanted a printed copy either in the mail, attached to an e-mail to bruff.gwinn@gmail.com, or instructions on how I can get it from the web site.
I also did not have or could not find the option to choose the level of service. It looks like the default was the 1gig level, not what I want.
Please let me know when these matters have been resolved.
Bruff Gwinn
Becky MashburnCampaign Owner Hi Eric,
Unfortunately, you cannot pay your bill on this site. You can, however, visit www.dmea.com, hover your mouse over the Elevate Fiber tab, and select pay my bill. We are in the process of developing a dedicated Elevate website, but it's just not ready yet. This website (join.elevatefiber.com) is a crowdsourcing platform that collects our sign up data. Sorry for the confusion!
Becky MashburnCampaign Owner Hi, Paul. My apologies for the confusion. I'm the one you communicated with on Facebook about this question. And yes, we can do custom setups with your private equipment. Our technical team would need to work through the options with you. They would happy to speak with you about those details and confirm our ability to set up a bridged system. I'm sorry you received incorrect information on the phone. Some of our troubleshooting and support services are limited in these custom scenarios, but it is possible. I'm going to pass your contact info along to our tech team and have them reach out to you. Stay tuned.
Paul Arbogast I read about us having to use your routers, I asked about that, said it was not what I desired, i was told (either here or on FB) that we COULD use our own equipment.
Well one of your callers with a script just called, she said nope, I have to use it, and guess what if i don't like it, I have to pay you all for 12 months of service even if I don't get it.
All about the profit, lie to people if you need to. I see how you all operate.
Becky MashburnCampaign Owner Hi Jeffery,
Elevate submitted a proposal to the Colorado High Cost Fund this past fall asking for state funds to help build your zone. Good news! Recently, we learned that our application was approved. While this is excellent for Elevate, state statute allows for incumbent telecom providers, like Century Link and TDS, to claim the funds granted to entities like DMEA if they demonstrate they can offer a substantially similar service. This caveat is called first right of refusal. TDS filed their claim to our grant monies and we are now in the process of appealing their claim. Due to the nature of the process, your zone, as well as 2 others, is now in a holding pattern and as a result, we are not able to start construction work on your zone until the appeal process is finalized and successful. You may see our crews in the area completing pre-construction and design work, however the construction of the physical network cannot take place until we receive successful confirmation from the state of Colorado. If we receive funding, we will begin building your zone as soon as possible. We anticipate the appeal process will take several months. Thanks!
Becky MashburnCampaign Owner Hi Mike,
We’ll take on the challenge of getting all our zones to goal! Unfortunately, with 3,000 plus miles of fiber to build, we know there will be a lot of waiting and that will mean frustration for some of our members. In all, we expect it to take 5 to 6 years to build out Elevate’s network throughout DMEA’s service territory. Good news is, we’re already in year 2, and the we’re adding more mileage and more customers everyday. I apologize for the frustration. I hope we can count on your continued support, even if you zone may not be “next” on the list – continued movement forward is good for us all.
Becky MashburnCampaign Owner Hi Brandon,
On average it takes between 4 and 6 months to build out an entire zone. I’ll shoot you an email with some details on your zone. Stay tuned!
mike levins I know I have posted on here before, but I have given up on Elevate, the goals are unrealistic, as a member of 414 delta south, I know there is not enough people in this area to hit the goals Elevate wants, So if this is the way you are going to do business then good luck with you.
Brandon Baugh Hello,
I live in Montrose Zone 427, We recently hit our goal and I am curious as to when construction will get started. Is it another month, 2 months, a year?! I really want to get rid of my current provider and switch to fiber optic. I've been waiting on this upgrade for years and the wait is killing me knowing that it's so close. For the love of all that is holy, feed me the internets! Or...just let me know what you know. :)
Thanks,
Brandon
Becky MashburnCampaign Owner Hi Nathan,
You’re right, that zone has a tough goal and it will most likely take a few years for it to reach its goal. We are already looking for ways to expedite building zones and expand our network, including pursuing grant funding and more. I know that does not help you right here, right now, but our board understands the needs of members like you. The logistics of building a fiber network throughout DMEA’s service territory and the financial investment require us to take this phased approach. I hope we can count on your continued support!
Nathan Durham Hi there I'm in Delta North 175 I don't know how you all expect us to get 700 people to sign up for this I live out on Hwy 92 people thats around me is either old or they don't won't to have anything to do with the internet and if you travel in north delta a lot of those business is closed up
Becky MashburnCampaign Owner Hi, John-Marc. My apologies. Yes, it does look like the representative you spoke with miscommunicated. From the start, we have anticipated it will take 5 to 6 years to build out the entire network across DMEA's service territory. Yes, zones will need to hit their preregistration goals. If we come to a time where zones are no longer hitting their goal, our board of directors may consider new ideas because our ultimate goal is to make Elevate available to all parts of DMEA's service territory.
Becky MashburnCampaign Owner Hi, Adam. Please note, we mistakenly referred to the DORA as the Department of Regulatory Affairs. It should have read Department of Regulatory Agencies. This note is only applicable to zones Paonia 55, Olathe 138, and Montrose W 741. We cannot accept letters of support from other zones as the grant is only for the three mentioned above. If you have any questions about the grant and appeal process, please give us a call at 877-687-3632. Thanks!
John-Marc Ventimiglia Becky
At the Coaltrain meet a year or so ago, I was told there would be full buildout within about 2 years for all zones.
Now it sounds like it will be in 5-6 years, but ONLY for zones that meet preregistration goals?
So just to clarify, the DMEA representative at the meet was incorrect?
Adam Ator Dear Customer
Elevate Fiber submitted a proposal to the Colorado High Cost Fund this past fall asking for state funds to help build your zone. Good news! Recently, we learned that our application was approved.
While this is excellent for Elevate, state statute allows for incumbent telecom providers, like Century Link and TDS, to claim the funds granted to entities like DMEA if they demonstrate they can offer a substantially similar service. This caveat is called first right of refusal. Century and TDS filed their claim to our grant monies last week and we are now in the process of appealing their claim.
Due to the nature of the process, your zone is now in a holding pattern and as a result, we are not able to start construction work on your zone until the appeal process is finalized. You may see our crews in the area completing pre-construction and design work, however the construction of the physical network cannot take place until we receive successful confirmation from the state of Colorado. If we receive funding, we will begin building your zone as soon as possible. We anticipate the appeal process will take several months.
You can help us build our case by submitting a letter of support directed to the Colorado Department of Regulatory Affairs High Cost Fund. We recommend being specific about why you are not satisfied with your current provider, including any issues you have with speed, reliability, and price. Submit your letters to Elevate at Attn: DORA Letter of Support, PO Box 1648, Montrose, CO, 81402 or email elevate@dmea.com by December 22, 2017.
Thank you for supporting Elevate. We look forward to bringing fiber to your zone!
FOR REAL!!!! So depressing
Becky MashburnCampaign Owner Hi, Alan. I’m sorry you’re frustrated with our yard signs. Thank you for your feedback. Explaining the need to sign up is definitely one of our challenges and often ends up being a more “long-winded” discussion than what we can display on things like yard signs or billboards. We are working on finding new ways to better explain the process and incorporating that information in items like our newsletter, social channels, this website, and more. Please help us spread the word too. You can like our Facebook page at www.facebook.com/ElevateFiber and share and like our posts. Thanks!
Becky MashburnCampaign Owner Hi, Michael. Each zone is unique and each goal is unique. Some zones require a higher goal that others due to factors like the cost to build, terrain obstacles, etc. Overall, we expect it to take 5 to 6 years to build our network all across DMEA’s service territory. You are correct, it may take certain zones three years or more to reach their goals. Unfortunately, we cannot logistically or responsibly build the entire Elevate network at once. I can only ask for your continued support and patience as we move through DMEA’s service territory zone by zone. Thanks!
Alan Read I have pointed out several times to DMEA, including a board member, that your front yard signs are useless, because they do not explain the NEED TO SIGN UP. It's pointless to put out a sign that says, "Need for speed". They need to say, "NEED TO SIGN UP FOR SPEED." Naturally, DMEA knows better and is ignoring this issue.
Michael Warner Becky, in running a few numbers I see it takes 8.666 people preregistering to move Cedaredge 124 one percentage point. This is the highest number of preregistrations required of any of the zones to move the needle. Most other zones are in the 1 to 2 people preregistering to move a percentage point. It must also be noted that Cedaredge zone 124 is a large area and not highly populated. At the rate we are progressing it will be maybe three+ years before we are at the 100% point and receiving Elevate service.
Becky MashburnCampaign Owner Hi, Steve. Good questions. There are quite a few scenarios why our system accepts multiple preregistrations under the same name, same address, or same email. For example, a person may own a home and a business (or rental) and therefore they will preregister 2 properties under the same name and email. Or they may need 2 services for the same location because they have an in-home rental unit or business for which they need or want a 2nd service. As I mentioned below, we have also had people sell or move out of homes they have preregistered and blocking addresses prevents new owners and tenants from signing up for service. We wish there was a perfect system too. Paonia 55 is still at the top of the list and is doing really well. We appreciate your support and excitement for Elevate. Thanks!
Steve Elman Pretty aggravating... To say the least. Why did you accept duplicates? What type of system would allow the same address or same name??? Ridiculous. Very very disappointed. Looks like 2020 at this rate!
Becky MashburnCampaign Owner Hi Oogie, I understand your frustration. There are many reasons the system allows a location to be registered more than once, such as when renters/homeowners move out and a new person needs to create an account or the need for more than one internet service at a location. We do have alerts in place that tell a person their email address has already been used to preregister a property. It isn't a malfunction of the website and no, I can't circumvent our process in order to get the zone to goal sooner. I know it's frustrating and hard to wait when you need better service. Remember, we are all on the same team and our goal is to get Paonia 55 to goal and bring service! Please help us spread the word that preregistering your property more than once or signing up locations that won't take service, only serves to add to the frustration and slows down the process. Thanks for your passion and support.
Oogie McGuire As we all said at the meeting at Root and Vine, we depend on the Web site being accurate. It is unacceptable not to have fixed the problem of even allowing duplicates to be registered. All the momentum you built up at that meeting has vanished. You need to fix your system not wait to fix it after the fact. If you need help doing the programming I and many others in the area could help but whatever you do the system set up to handle preregistration MUST be completely accurate!
Becky MashburnCampaign Owner Hi, Oogie. The goal for Paonia 55 hasn't changed, but today we began cleaning up preregistrations and deleting duplicates. Unfortunately, there are quite a few. We will try to get these cleared out by next week. You'll most likely see the number drop again as more duplicates are removed. It's a frustrating but important task in order to make sure we stay true to our process. Please spread the word that preregistering a property twice doesn't help. As zones get closer to reaching their goals, we spend quite a bit of time making sure we have an accurate sign up list. Thanks!
Oogie McGuire Paonia was at 17 yesterday and tonight we are at 30! We can’t win when you keep changing the goal! This is totally unfair. We need Elevate as soon as we meet the original goal!
Becky MashburnCampaign Owner Hi, Daniel. On average it takes between 4 and 6 months to build out a zone once it reaches the goal. You're right, there is a lot of construction work that has to take place before we're able to put live service into homes and businesses. Thanks!
Daniel Fishbein Probably a recurring question, I'm just curious, how long does the construction take (in a roundabout of time) to get it up into service? I know there is a lot to the process, I just was curious about a timeframe, because I can't wait to get it.
Brian Osborn Do the zones have the same number of people in them? If not this is a stacked deck and some zones will never reach their goal if there is a target number of people required to join in each Zone
Becky MashburnCampaign Owner Hi, Adam. Love the enthusiasm! Only 27 more to go now. When we build a zone, it’s a combination of both of the ways you describe. Typically, we build what is called the “backbone” first. Think of this as the interstate or main highway. Then, once that is in place, we can start building all the “exit ramps” and “side streets.” Once you sign your contract, it adds a third and fourth step into the mix. We run the service line to your home and install the outside equipment. After that, it’s time for a home install. Some of this work takes place simultaneously since we have multiple crews working at one time.
Adam Ator I’m so excited 28 more to go! Come on Paonia 055 were so close. I do have a question does elevate run all the wires and service in the area and then turn on the Internet service for each house or do you do it in sections as you are laying new cables?
Becky MashburnCampaign Owner Hi, Jerry. On a good note, we’ve actually had 21 preregistrations in Cedaredge 124 since September 1, 2017. On a not so good note, there is still some ways to go for your zone. All I can do is ask for your continued patience and support. We are in year two of a five to six-year project. We realize more frustration is to come for communities as they continue to wait, but we will get there!
jerry krager Its been two months since my last post. In those two months, area 124 sign ups have increased by ZERO. Why? because as I said two months ago; everyone actually living in area 124 have signed up. Were waiting on people (some of which are not even Colorado residents) THAT DONT LIVE HERE! 124, the area that is 100% signed up at 42%.
Becky MashburnCampaign Owner Hi Oogie,
Thanks for the reminder. We will get it up on the site ASAP. The event runs from 5:00 - 7:00 p.m. We do have a Facebook event live. Would you mind sharing this with others in the area? You can click here to access the listing - https://www.facebook.com/events/294859121019095/. Thanks!
Becky MashburnCampaign Owner Hi Mike,
I totally understand your frustration. I also know I speak for all of us at DMEA and Elevate when I say I wish we could build fiber to everyone who signed up today – no waiting. But, I can’t. It’s just not possible for us to responsibly build 3,000+ miles of line in a year or two. Our goal is to be available all across DMEA’s service territory within five to six years – we’re already in year two and progress is solid. Please don’t give up. We’re seeing more and more zones hit their goal and as we build out these areas, we’re also building a foundation that will allow us to continue the project. We will get there!
mike levins I think this goal of sign ups are ridiculous, there isn’t enough people in my zone to hit that goal, I am starting to get frustrated considering towns past us already are live but yet we are not, I’m starting to give up for real. I think this sign up goal is to monopolize the isp in the area which is whatever but come on for real we have been waiting long enough and I know the lines are ran a 1/4 mike down the road on the highway, this is stupid
mike levins I am in Delta zone 414, and we have adaptive internet whom takes their money but won’t fix our internet, please get elevate out here, I am going crazy
Becky MashburnCampaign Owner Hi, Darren. Yes, we have what is called a Landlord Permission Form, which is required for renters (and their landlord) to complete along with service contract. You’ll receive this form as an attachment when you receive the email to complete your service contract. This step doesn’t happen until your zone reaches its preregistration goal and we’re ready to begin building. Sit tight for now – your zone is getting close!
Darren Lindsay Does elevate have a form for renters to have property owners to fill out for permission to install fiber? If not then in what format does this permission need to be and to whom is the permission to be submitted to? Essentially what is the process for getting and supplying the permission to DEMA?
Becky MashburnCampaign Owner Hi, Bernita. If you are referring to Hotchkiss 48, good news, live service is available right now! I looked up your preregistration and you are located in zone Paonia 55 which is also getting very close to its goal.
Becky MashburnCampaign Owner Hi John,
This is a common question and we totally understand how the zone boundaries can seem arbitrary. The zones are actually determined by DMEA’s power system. Each zone follows the path of a particular main power line, because the fiber lines will run along the same poles (and paths) as the electricity. So yes, in some cases you will see people close by who are in a different zone. This is because their home is served by a different main power line. It definitely doesn’t mean that you will never get Elevate! Remember, this is a 6-year and 3,000+ mile project so it will take time to cover all that ground. We must also build in this step-by-step approach in order to protect DMEA and you as a member. Unfortunately some of us will wait longer than others, but ultimately Elevate will be available all across DMEA’s service territory. Please stay the course and continue to spread the good word. Your zone is still right there near the top of the list and continues to move closer to the goal all the time!
John Miller I'm curious why Hanson mesa which is in zone 67 is included in that zone with Redlands mesa, meanwhile we have hotchkiss 48 literally 200 feet from house on the same road I'm on. Seems more like we should be in the dark blue paonia zone. I don't know who came up with zone boundaries but that's just nuts.
Also I seriously doubt we will ever meet our signup goal for our huge very sparsely populated zone that we have been put in. Does this mean i will never get elevate? Im desperate for the internet at this point. Feeling pretty disgruntled and thinking about resigning up for a contract with my terrible TDS service and canceling my elevate preregistration due to the insanity of the zone I've been placed in.
Becky MashburnCampaign Owner Hi Gary,
Perfect timing! We just completed our round of testing and soft launch, which means voice service is available now! Simply call us at 877-687-3632 and a member of our customer service team will get you started. Thanks!
Becky MashburnCampaign Owner Good morning, Jerry and Michael. I feel your frustrations. The infrastructure you’re seeing being built around Cedaredge 125, such as communication pedestals (what you’re more likely seeing in lots around town) are part of the distribution infrastructure that will serve that zone. I know it may look like we’re providing service to an empty lot, but remember we require a 12-month contract. This means we will only build to and install fiber at a home/property where a customer has contracted to pay for a year of service. We are not providing internet service to places that aren’t paying for it. I understand how seeing our construction team install or work on equipment in vacant or empty lots can be confusing.
I also understand how it can feel like you’ve lived and breathed Elevate for a year and still not have everyone know about it. I have to remind myself everyday that we are only in year 2 of a 6-year project. Something this monumental will take time, in regards to both construction and simply getting people signed up. Seasonal customers are already a reality for us and we have many people who take advantage of the vacation rate. It still costs Elevate and the cooperative to build to seasonal homes so we must include them in the zone. It would irresponsible of us to not consider the costs and, in return, the revenue, of serving these types of homes.
I truly appreciate your support of Elevate. All I can do is continue to ask for your patience and help spreading the word. Thank you!
Michael Isenhart Interesting that Elevate can install fiber optic infrastructure on empty lots across from the Cedaredge Schools which will produce no revenue soon and leave out a the high density paying customers surrounding the golf course?? Please explain this.
jerry krager To Larry Bailey, I'm in 124 as well. We will not reach 100 percent because just about everyone who lives in 124 all year long have alrready pre-registered. I fail to understand why they included so many seaonal residents in that zone.
Paul St Ruth Becky,
Could you or someone from Elevate call me at 970.445.7610 as soon as possible, I am one of the new owners at the campground below Paonia Dam and would like to speak with someone this week regarding elevate. I need to get internet running asap and have TDS scheduled for next week, if I can communicate directly with one of your folks and understand your soft dates I will switch.
Thank you, Paul.
Becky MashburnCampaign Owner Hi Larry. Yes! Our goal always has been, and always will be, to make Elevate available in all the zones within DMEA’s service territory. From the start, we’ve expected it to take up to six years to make that a reality. We’re in year two and the progress is astounding. I realize it’s frustrating to not be in a zone that doesn’t have fiber yet. I just moved out a zone that hit its goal into one that needs more than 300 preregistrations – ugh! We will get there. Thanks for the support.
Larry Bailey Dear Ms. Mashburn, I am in Cedaredge 124 which is a long way from reaching its goal. If a zone never reaches its goal will DMEA eventually install Elevate in that area?
Becky MashburnCampaign Owner Good morning, Rea-Ann. I’m so sorry for the confusion. Yes, you are on the list when it comes to your preregistration for Cedaredge 125. Now, we need you to complete your service contract. This is different than your preregistration. You should have received an email with instructions and a link. We will contact you directly to make sure we have your correct email and resend you the information. If you did complete your contract, it may just mean that property is not quite ready to be installed and that is why you weren’t “on the list” yet. Stay tuned for a call from us!
Preregistration is free, however, the installation fee has always been $100. This is the discounted price for preregistering. You pay this fee when your install is scheduled. I’m sorry there has been some confusion.
Rae-Ann Simmons I signed up very early with Elevate, and reconfirmed I was signed up at the Appleshed event earlier this year. My neighbors have been contacted for install, but I have not-and one neighbor asked if I was on the list--the worker said no. When I signed up, the install was supposed to be free. I filled out the form again on this site--I did not have to create a new account because I already had one with elevate. I had to accept the terms to complete this form, but it wants to charge $100.00 for the install.
What is happening here?
Becky MashburnCampaign Owner Hi Ivy,
I totally know the feeling. I actually just moved out of zone that was 6 preregistrations away from getting fiber! Right now, there is no flexibility on the zones. However, I do recommend having your company contact our business representative: Austin French, Austin.french@elevatefiber.com or 970-240-6873. Some businesses are opting to pay for their portion of the build out in order to get our service. This is a case-by-case scenario and your company would have to cover the costs of the build, since it would fall out of our business model – but it is an option. Meanwhile stay tune for more info soon about Montrose 418, you are so close!
Ivy Fife I wonder if there is any flexibility in the zones? My home is only 9 signups away from the goal, but my place of employment is very far away from the goal. The location for my work is about 20 yards away from the border of a zone that is close to reaching goal. Is there any way the company could be "looped into" zone 418?
Becky MashburnCampaign Owner Hi, Jason. Thanks for the kinds words and the laughs. We're looking forward to serving you too! Stay tuned for a call from our scheduling guru. I'm sure it will happen soon. Thanks!
Jason Peacock So I have this beautiful little box on the outside of my house now! Really happy about that, BUT, a little disappointed with communication so far. I keep waiting for a call or an email to schedule the actual service connection! MAYBE IF I TYPE IN ALL CAPS I CAN GET SPECIAL TREATMENT!!! Just kidding guys & gals. Seems like a pretty great job on a massive project. Can't wait for my next comment to be delivered at LIGHTning speed! Until then, enjoy this joke:
Three logicians sit down at the counter of the local diner. After describing the special the server asks the following "Would you all like the special?" The first logician says "I don't know." The second answers identically to the first. The third then says "Yes, please." *nerds laugh now..................googlers........... welcome to the nerd laugh club!
Al Earley Those of us in Cedaredge 126 were happy to see that Cedaredge 125 met their goal this week. I have been working with 5 other people in going house -to-house to get the word out about Elevate. We have picked up 5 more preregistrations this week. I am curious about why the "downtown" Cedaredge goal is just one more than zone 126. Our geographic area is a bit larger but the land parcels are much bigger and more spread out than zone 125. Anyway, we'll keep at it and are very anxious to get Elevate fired up in our area.
Becky MashburnCampaign Owner Hi Thomas,
We love your enthusiasm. And don’t worry, most of us aren’t waiting very patiently either! You should have received an email just the other day with information about the process. I’ve copied it here in case you missed it. Also, be sure to check your email (the one you preregistered with) soon for the instructions on how to sign your service contract. We estimate it takes about 4 to 6 months to complete a zone!
Congratulations, your zone has hit its preregistration goal—Get ready to enjoy the internet again! Thank you for all of your support as this project is not possible without our amazing community members.
We’ve released your zone for final design and preconstruction work. You may have already seen our crews around the area installing our main fiber lines; this is the first step in our construction process. Remember, since we are building our network from the ground up, it will take time to complete the build out of your zone. It is a multi-month and multi-step process:
Step 1: Finalize the design of the network in your zone.
Step 2: Complete construction of the main fiber lines that bring our high-speed internet from our substations into your community.
Step 3: Bring the fiber lines to the outside of your home or business and install the outside equipment. You will not need to be present for this, but we will notify you before working on your property.
Step 4: Install live service inside your home or business so you can enjoy frustration-free internet!
You will soon receive an email with instructions on how to complete your service contract. So, keep an eye on your inbox. Don't forget to tell your neighbors to get on the list at join.elevatefiber.com before it is too late. Once we leave the area, the installation rate will double and they will have to wait in line. Spread the word—Elevate is coming soon.
~ Your Elevate Fiber Team
Thomas Huggett Super excited about elevate coming to Cedaredge 125! I've been incredibly impatient and just like a 5 year old on Christmas I wanna open my present early! Just wondering, how far are you guys on the "make ready" stage with Cedaredge 125 and how long do you think till initial installations? I know I should be patient but the internet at my house is horrible and it's pretty often that the internet goes out. I've also done a bit of advertising on facebook for Elevate so if you guys really wanna start installing in Cedaredge, I'd love to be one of the first, just saying. Anyway, incredibly excited for Elevate!!! I can't wait to hear from you guys and I hope you guys are as excited as I am to have Elevate in Cedaredge 125!!!
Becky MashburnCampaign Owner Hi John,
I know it is frustrating to be in a zone that isn’t close to its goal, especially when the neighboring zone is so close! We can’t simply change the zone in which an address falls because zone boundaries are determined according to DMEA’s power lines. The fiber lines will follow the same infrastructure as the power lines (route from substations, poles, etc.). The reason you are located in Cedaredge 124 is because that is also the feeder (main power line) that brings power to your home. The fiber line that brings internet to you will follow that same path. Remember, this is a long-term project. It will 5 to 6 years to build the more than 3,000+ miles of fiber throughout DMEA’s service territory. Please keep spreading the good word and we will get there!
jerry krager Like John Stinnett, I am in area 124. I have passed out door hangers all the way up Ute Trail and Northern Surface creek past Starner Loop Road with tremendous enthusiasm . It is a 4 mile stretch that IF included in area 126 (directly across Hwy 65) would easily meet the 100% mark in a hurry. Yet we are included in a huge area (one of the largest areas on your map) that is mostly seasonal residents farther up Hwy 65. Most of us have power lines directly to the homes. Please reconsider redrawing that part of 124 up to the pass closure gate as part of 126.
John Stinnett I'm confused on how the zones were created. The subdivision I live in is in Cedaredge 124, which is only 35% to goal. The line that cuts off Cedaredge 124 and Cedaredge 125 is within feet of our subdivision. Half of the main road to our subdivision is within 125 and then our U shaped subdivision is strategically cutout and placed in zone 124. It makes no sense! I know everyone in our subdivision would sign up for the high speed gig internet, however, we are in a zone that is included with more rural and less populated areas of the country... making the goal of 565 more people to sign up merely a very long term dream. If our subdivision was included in zone 125 (98% to goal) it would be a win-win. That zone would get to goal and we would be able to get gig internet sooner.
Terry Salisbury Just came back from town where I run into a lady whom a while backed I talked into registering for Elevate Fiber. She lives in our Orchard City 104 Zone. I asked if they had installed her internet for her yet.....Her Face lit up and she gave me a HUGE BIG SMILE AND SAID "I LOVE IT', "LOVE IT", "LOVE IT"! She said she also got a Roku Device and said she can now watch all kinds of TV and NETFLIX. So another great satisfied member. Really it is a service that sells its self.
Becky MashburnCampaign Owner Good morning, Ivy. I'm in your same zone. I'm certain we didn't back track. We're slowly ticking away at our goal and only need 53 more people! We just received a new shipment of yard signs. Would you like one to display in front of your home? We also have a big event coming up on Friday at Black Canyon Golf Course, The Montrose Summer Music Series, where we will have a great info booth and be able to talk to a lot of Montrose people about our service. I'm looking forward to getting Elevate soon too!
Becky MashburnCampaign Owner Good morning, Cheryl. I totally understand your frustration. I wish my zone had live service right now too. The boundaries for the zones are set according to DMEA's power lines. Each zone follows a particular feeder (aka, power line) on the system. The fiber lines will follow the same routes as the power lines, so we aren't able to readjust zone boundaries as this time. Cedar edge 125 is very close to reaching it's goal! I hope you'll continue to spread your excitement for Elevate. The more zones that reach their goal, the more services get installed, the greater the excitement grows for the other zones!
Ivy Fife It seems like my area is going backwards! I'm in zone Montrose 418, and I could have sworn we were at almost 80% last I checked. Today, we're at 70%.
I telecommute, and the lack of speed and reliability with my current provider makes working from home difficult. I am hoping Elevate comes to my neighborhood soon!
Cheryl Butler My property at 21643 uintah rd in cedaredge is 1 mile from a friend on brimstone. Yet I am in the grand mesa section which is not as close to meeting there goal. My section need another 583 but cedaredge only needs 65 will this boundry be reconsidered. I could help cedaredge reach their goal
Becky MashburnCampaign Owner Hi Leilani,
Just circling back around to your question. Our base-map software is currently being upgraded. The new platform reflects the correct road name to which you refer. When the conversion is complete, you'll see the correction live.
Thanks!
Becky MashburnCampaign Owner Hi Jim,
We will connect you with someone on our tech team who can answer your questions. In the meantime, you might find our Technical Specifications FAQs helpful. You can download these online here - http://www.dmea.com/content/elevate-fiber. Just scroll down the page to the FAQ section and click the link that says Technical Specifications.
Thanks!
James Barnes I have the same question as Levi posted, sans your router, that part is clear:
"10:35am June 22, 2016
Levi Anstine
With your equiptment the router specifically, will I be able to setup port forwarding, dmz, black/white lists, wifi security passwords? In general what access do I have for options on the eouter. lf those are not an option is using your router a required part of the contract/service?"
Can you have someone contact me about the specific functions of the router available without opting for managed wifi? Or maybe posting a link in the FAQ so others will not have to inquire?
Thx, Jim
Virginia HarmanCampaign Owner Thank you Terry! The truth is, we couldn't do any of this without members like you!!! Thank you for your support and efforts all along the way!
Terry Salisbury Just a Huge Big Thank You Here. The Elevate Crew Installed My Internet Today in Austin, Orchard City. All I can say is WOW AND WOW some more. It is so fast no more buffering. I wasn't sure if my computer could handle the speed without blowing up. I want to Thank All of the Elevate Crews and workers and Office Staff for making this happen for us and bring us out of the Dark Ages of what we have lived with for way to long. The Elevate and DMEA Staff and Crews have all been so helpful with every step of the huge project. Again Thanks Ever So much.
Ginnette Waterman Hello Tom,
You can preregister by phone at 877-687-3632. That would be the fastest and easiest for you. Thanks for asking. We all want Elevate Fiber so please tell you friends, too!
Thomas Wills I'm trying to prerigister but when I hit the submit button I get a "signup page not working" mesaage. Two days in a row. Is there an alternative to this like just downloading amailingin a form?
Tom Wills- Hotchkiss
Becky MashburnCampaign Owner Hi Richard,
I'll connect you directly with our technical team. They are out in the field right now, but I will forward your question to them and have them get in touch with you ASAP. We are using a Calix GigaCenter for our WiFi router. Let me know if you have any other questions. Thanks!
Richard Talcott Where can I direct technical questions? Can you provide a link to the user manuals for the modem/router that you are currently using?
Thank You,
rt
Becky MashburnCampaign Owner Hi Ginnette,
Great timing! We were just reviewing our list of returned contracts today for Orchard City 104. Yes, she should have received an email with a link to return her service agreement earlier this month. Next week, on Tuesday, we’re sending a reminder email to those who haven’t completed their contract yet. Spread the word and tell people to keep an eye on their inbox.
Feel free to have her reach out to me directly at becky.mashburn@dmea.com. I can personally send her the contract link. Or, if she is having trouble with her email, she can always call us at 877-687-3632. Customer service can get her signed up and ready to go as well.
Thanks!
Ginnette Waterman This is so exciting and it must be exhilarating in the Elevate Fiber workrooms. We are so happy that Orchard City 104 made it to goal. Cedaredge areas are working to get there. In the meantime, one of our Eckert (OC 104) friends was expecting her contract last week. Any delays or news about those contracts? Or should she call you?
Becky MashburnCampaign Owner Hi Ivy,
Good question. In general, we will install Elevate’s infrastructure to follow DMEA’s power lines. So yes, in many neighborhoods in Montrose the service will be underground.
We are using a variety of techniques to do this, including vibratory plowing (check out an example of this here - https://youtu.be/5LHObecYJwU) and horizontal boring (check out an example of this here - https://youtu.be/Am7qi2GNUYo). Our goal is to disturb the landscape as little as possible and we’ll always work to return the property back to the same or better condition when we leave.
There will be times when landscaping needs to be removed for safety reasons. For example, some people have planted bushes or put in obstructive landscaping in front of transformers. This is hazardous to our crews when they need to perform maintenance or install equipment. In these cases, the landscaping items won’t be replaced, but we’ll work closely with homeowners to make sure no one is blindsided.
Our goal is to provide a much-needed service to our members with as little impact to your yard and landscaping as possible. Thanks!
Ivy Fife I'm in Montrose 418, and there might be some hesitation among my neighbors because of questions such as (from NextDoor): "will they be tearing up our yards, boring under our drive-ways, etc. in order to put in all the infrastructure for this project?"
Virginia HarmanCampaign Owner Hey Elevate backers, just wanted to give you all a heads up that we are adjusting some of the individual zone goals. After more in-depth design work and additional financial analysis we are able to refine goals in several zones. So, if you see a big swing in a zone, don't be alarmed, it is just the work that we are doing to ensure that we build out our system as effectively and efficienctly as possible.
Virginia HarmanCampaign Owner Kathy, the system for post cards limits three things: 1. the number of post cards an individual can send 2. the number of post cards any one individual receives and 3. the total dollar amount that Elevate spends of post cards each month. It is very likely that in your area, your neighbors have reached the #2 issue (max number of post cards any individual receives. Sorry, but we will not pass out lists of members who have or have not signed up for our services.
In the future, please reach out to me directly rather than continuing to post on here: virginia.harman@dmea.com.
Virginia HarmanCampaign Owner Mr. Keating- I will have our business development representative reach out to you. What email address would you like him to use?
Hugh Keating Hello, I just filled in my registration as a residential interest, however, also just found out my job may be on the line if I'm unable to secure a faster speed. Is there a way I can have this 'commercial' interest counted even though I work at home? I'm in Cedaredge BTW.
Thanks!
Virginia HarmanCampaign Owner Hi Kim,
Good question! The "1 Wifi device connect" means that our installers will help you with the Wifi set up of 1 device. For instance, if you want help connecting your Smart TV to your new internet service, they will help you do that. It does NOT mean that only 1 Wifi device can be connected to the service. Both the 100 mgb and the gig package will support many Wifi devices being connected and used at the same time.
Kim Althoff In the Installation Options pdf, it shows that the Basic Installation supports 1 WIFI Device Connect. Does this mean that only one device can connect to the router wirelessly? If not, what does WIFI Device Connect refer to?
Becky MashburnCampaign Owner Hi Kathy,
I'll reach out to you about your dashboard. We've already contacted the website host about the Montrose 721 registration appearing on your dashboard to address that glitch. Thanks for letting us know!
Becky MashburnCampaign Owner Hi Kathy,
You can see that status of Paonia O47 (and all other zones) by clicking on the areas tab above. Right now, Paonia 047 is 67% to goal. As far as when construction begins, it all depends on when your zone hits 100%. It could be early 2017 if your zone stays on track – let’s keep that momentum going! I can’t promise it will be before you move into your new home, because I simply don’t know when it will happen.
You can help that percentage grow by using the postcard function on this site to send postcards to your neighbors, sending emails to your contact list, and even sharing this site on your Facebook page.
Kathy Winch What is the true status of Area 047? I was told by an Elevate Fiber that we would probably be under construction in early 2017? Is that truly the case? Or now that Orchard City and a Montrose Area look closer to goal will they be first?
Have new home under construction and will be moving in approximately 8 weeks from now. Need to make decisions on internet service/phone provider.
Kenneth Mason We are so close in Orchard City, but yet so far. . .
But I have some questions regarding services.
I'm considering have my phone go through Elevate. I currently am using a VOIP service for my home phone. I moved up here a year ago from Denver so my home number is the same as it was in Denver and I want to keep that number which is for the 303 exchange. I've got 35 years of life around that number.
Will I be able to keep that number?
Next, is it possible to get a static ip rather than dynamic and if so, is there an associated cost with that?
And my final question. . .
What is the make and model of the router that you are going to be using. I'd like to do a little reading up on it before it gets installed.
Thanks for your help. I appreciate it.
Ken
Virginia HarmanCampaign Owner Jerry,
Our goals are set based on electrical meters passed (regardless of what type of account that meter serves). While goals may seem high, they are set at levels that help ensure the financial success of Elevate. This helps protect DMEA members like you, as Elevate is a wholly owned subsidiary of DMEA. As we move through this multi-year deployment, some goals may change as we continue to evaluate the financial impacts of each zone built. I understand how you feel, I personally am in a very rural zone and the goal looks daunting. However, when building a new company with such significant infrastructure needs, we have to take it slow and make sure that we protect our members and build a company that will last.
jerry krager The question “Are there even 706 full time residents in area 124?” is not pessimistic nor critical. I would like to know if your number is based on Full time or “DMEA served” residents. It does seem that it would have a major impact on your goal expectations. On Upper Surface Creek alone there are 20 percent seasonal residents that may not know any time soon about Elevate internet even if I put a door hanger out. Of the people I actually talked to up here there was 100% enthusiasm about Elevate Fiber. So I am naturally curious what the level of enthusiasm would be If 100% really knew about Elevate that might not be receiving any information because they aren’t up here right now.
Terry Salisbury There are Thinkers, There are Talkers, and then There are Doers! In the process of change... This is what it takes in order to make our goals happen. If we get stuck in a pessimistic mode then not much happens, but if we can move on into a optimistic mode then we can take action and reach our goals, no matter what the challenge may be. Just be patient and persistent and keep your goal and motivation realistic and in sight, as it is reachable. If we all work together for this Fiber Internet we become a Team to bring it too all, and enhance our life. This is a huge project and undertaking in our communities and The DMEA/ELEVATE Staff and Crews have been working hard for all of us. Become an Elevate Champion so we all can reap the rewards.
jerry krager Are there even 706 full time residents in area 124? Looks like you have presented us with an impossible goal. I handed out 25 door hangers up Ute trail and that covered all full timers on Ute. Now I see area 124 goes all the way up hwy 65.
Virginia HarmanCampaign Owner Shelby, I will have someone give you a call to discuss the questions you still have. Please send me an email with your phone number and we will give you a call: virginia.harman@dmea.com
Thanks!
Becky MashburnCampaign Owner Hi Paul,
Preregistrations will drive the construction process. Each zone is designed based upon our feeders—electric lines—so each zone has a different amount of meters. The number of preregistrations needed for a zone to reach his goal is based on a percentage of those meters. This means you don’t have to get all homes and businesses within your zone signed up in order to meet your goal. On average, our goals are based on approximately 35% - 65%. Its important to remember, that this business model was put in place to protect DMEA ratepayers—you—and minimize risk.
We have services for both residential homes and businesses and intend to serve our “urban” and rural members—even those at the far end of the line. Check out the areas tab and you’ll see that areas you might assume didn’t want our service are leading the charge!
As far as timeline, it really does depend on how quickly your zone reaches its goal. On our part, we have a pretty intense marketing plan and are slowing working to get out in each community and zone. I ask for your patience because yes, the total build out of Elevate will take years. We’re installing 4,000 miles of fiber across our territory of 33,000 meters—all because our members are being denied fast, reliable internet.
We can use your help too! Elevate is a grassroots effort and we have many members in other areas who have become our champions, spreading the word to their neighbors, touting the benefits of fiber, and canvassing their zones to help get people preregistered. Would you be interested in helping? Just let us know.
Paul Arbogast Are you really not gonna hit area's that don't have enough pre-registrations? I am sick of the local cable provider and want speed and less latency. But I am grouped in with a load of main street, which is business, not residential. Seriously, what is the timeline for downtown montrose to have this? Years?
Becky MashburnCampaign Owner Hi Shelby,
You’re right, 1,100 is a big number and a big goal. This is a multi-year project, so it may take time to get your zone to its goal. As we move forward in the project, we will work very hard to get the word out in each zone and get people signed up.
You can help by sending postcards to your neighbors through this website and emails to your contacts. Follow us on Facebook and share and like our posts – www.facebook.com/ElevateFiber. We have yard signs, t-shirts, and info cards that champions, like you, are welcome to have and help distribute. Remember, Elevate is less than 6 months old and we already have more than 4,000 people preregistered—those numbers are staggering!
I hope you won’t lose hope. Elevate was launched because members, like you, were being denied quality high-speed internet by major providers. They didn’t think the “country folk” needed or wanted it. Help us prove them wrong, just like we did more than 75 years ago!
Shelby Kunz Alright thanks for the response. I just don't see all these farmers signing up. Needing ~1100 more people to sign up in our area alone when there are only ~4k signed up total right now is gonna be basically impossible anytime within the next few years. Got really excited but the way it's zoned just simply doesn't make sense from an ISP business standpoint. I could get 70% within a 2 mile radius to sign up (almost all residential) but because we're "zoned" with miles of farm land, I just don't see it happening, even if our subdivisions are within city limits. Thanks anyway!
Becky MashburnCampaign Owner Hi Sandra,
When you get service is dependent upon when your zone reaches its preregistration goal. The good news: We’ve loaded all zones within the DMEA service territory onto join.elevatefiber.com and you can monitor your zone’s progress by clicking on the “Areas” tab.
Next to your zone, you’ll see a percentage to goal and the number of additional signups needed to meet that goal. The sooner your reach 100%, the sooner your zone will get fiber!
How can you help your zone meet its goal? Spread the good word. Tell your neighbors about Elevate and get them to preregister. When a zone reaches its goal, we’ll begin constructing our fiber network in that area and reach out to everyone who preregistered to finalize contracts and installation details.
Thanks for your support!
Becky MashburnCampaign Owner Hi Shelby,
Good question! Our zones are actually designed by our electric feeders—aka power lines. So, the reason you are assigned to the Montrose W 428 is because you receive electric service from those power lines. The fiber will follow the power lines from our substations to the distribution lines and ultimately to the home, which means switching zones isn’t possible. We can’t provide fiber service to you from another zone because you can’t be connected or served from a different line.
We base our goal of needed signups on a percentage of meters within the zone. Some zones have more meters and therefore need more signups than others. This is the case with many of our Montrose zones.
Going door-to-door is a great place to start and we appreciate any help we can get in that area. Covering the entire DMEA service territory is a multi-year project, so all we can ask for is your continued support, help spreading the word, and of course, patience!
Thanks!
Sandra medina Hi We live on Pitkin Mesa, up Fire Mountain Road by Paonia. Can you tell me when we might be getting this service. Also do we have to actually sign a contract before they start..I signed up on something that we were interested but haven't heard anything more about it. Thanks
Shelby Kunz Is there anyone we can talk to about Montrose W being lumped into basically this giant area of open country? I literally live within city limits in a fairly new subdivision close to where spring creek rd meets country road 6400. Everywhere around us in about a 2 mile radius is nothing but residential subdivisions where I see tons of signs for Elevate fiber. Yet for some reason we're lumped into this GIANT area of farm lands that goes west, why is this? All these subdivisions are just barely south east of the center of Montrose yet we have to wait till all the farms sign up too? That seems like a major oversight. Charter exists in all of these subdivisions, we have more people in our subdivisions who would easily switch to you guys than some of the tiny areas like Montrose 417, 426, 427, 425, or 416. I would be more than happy to go door to door convincing people to switch if I knew that if County Road 6300 west was it's own area, but instead we literally have like 95% farm lands in our area even though our tiny little area to the east are all residential subdivisions. Heck, I helped build a lot of these houses out here because they are Habitat homes, we're actually overloaded on Charter as is, they have too many people on the lines and have tons of issues at the moment in our subdivision, it's been like this for months. People would GLADLY switch. =)
Sara McCombsCampaign Owner Hi Gary! We are currently reviewing the Orchard City pre-registrations and removing duplicates in order make sure that percentage remains accurate. If that was the case with your address, I do apologize. However, I do see your most recent registration and you are all set to go. Please keep spreading the word to your neighbors, family and friends within the zone to help reach your goal. If you are unsure if you have already pre-registered, please contact our office at 877-687-3632 and we can check for you. Thank you for supporting Elevate Fiber.
Gary Belveal I just logged on and my dashboard had a link to register for this campaign. I had already preregistered before. It seems as though my registration deleted. I've redone the registration, hopefully it stays. What is going on with the registrations?
Becky MashburnCampaign Owner Hi William,
If you click on the areas tab, you'll see that there are currently 9 areas listed. These are considered active zones and are the 9 zones we launched the project with. You can see the progress and even the number of preregistrations needed in order to meet the signup goal.
If you are not located within one of those zones, you are part of the DMEA Area. This means that you're just not in an active zone yet, but that we still need you to preregister and express interest in Elevate. This interest will drive our future construction plan. Be on the lookout on this website within the next few months. We hope to be able to list all zones within our service territory so that you can see exactly what you're asking for: how close your neighborhood is to the goals, how many signups are needed to reach the goals, etc. The timeline is directly related to how quickly a zone reaches its goal.
Right now, we don't know when Cedaredge will be installed. When all zones (approx. 41) within the DMEA service territory are designed and available on the website, we'll have a better understanding of how close Cedaredge is to meeting its preregistration goal.
Thanks!
William Wilson Cedaredge is part of "DMEA Area". What does that mean? What areas does "DMEA Area" include? How many sign-ups are required to reach the 100%? When is the estimated install in the Cedaredge area? Thank you.
Becky MashburnCampaign Owner Hi Kenneth,
I know it's frustrating. We are currently reviewing the Orchard City preregistrations and removing duplicates in order make sure that percentage remains accurate. Don't get discouraged. You guys are so close and we are almost done with all the make ready work. Help us spread the word that if you've already preregistered, you don't need to do it again. And, if you're not quite sure, please give us a call. We can check the database and confirm. We will get there!
Kenneth Mason Wow! This morning we were at 92% with only 22 more people from Orchard City and this afternoon we are back up to 86% and 44 people. I understand people accidentally getting registered more than once, but having the number jump back up to 44 people in incredible and very discouraging.
Becky MashburnCampaign Owner Hi Terry,
The database adjusts as people preregister or remove registrations. It may have just been that someone had accidentally preregistered twice, so they deleted their second registration or moved, etc. Thanks!
Terry Salisbury Just a Question, about an hour ago I checked on our Status in Orchard City and it said 83% and 51 more needed. I just rechecked that status and it said 83% and 53 more needed. Why does it change like that?
Becky MashburnCampaign Owner Hi Ann,
You can start by preregistering! Enter your service address in the box to the right and select the level of service you are interested in—we offer 100Mbps @49.95/month and 1Gig (1,000Mbps) @79.95/month for residential customers.
Depending on where you live, you may be in what we call an active zone or an area where we are collecting interest. If you are in an active zone, that means we are working to get enough customers signed up so that we can begin building the fiber network and providing service. If you are in an area where we are collecting interest, we are asking that you preregister so we can plan our future active zones and construction plans. Population doesn’t matter as our goals for each zone are set as percentages, mean the more populous an area, the more signups we actually need.
Then it's time to get your neighbors signed up! We try very hard to be in the communities and spread the word about Elevate, but when our customers and members spread the word for us it means so much more. Thanks for your support!
ann duncan Hello. I have been checking around to get internet at my house and after calling around 10 companies I have found out that I cannot get internet at my house at all. With that being said, I am VERY interested in this service for my area. Since my area is not as closely populated as some of the areas in the town of Montrose, how can we bring this service to my area if we do not have enough supporters due to the lack of population?
ann duncan Hello. I have been checking around to get internet at my house and after calling around 10 companies I have found out that I cannot get internet at my house at all. With that being said, I am VERY interested in this service for my area. Since my area is not as closely populated as some of the areas in the town of Montrose, how can we bring this service to my area if we do not have enough supporters due to the lack of population?
Virginia HarmanCampaign Owner David, fiber offers greater reliability in that, with a fiber deployment, the plant is not affected by weather (rain) like legacy copper (xDSL deployment) or line of sight issues (like wireless). It is safe to say that Elevate infrastructure will be as reliable as DMEA power, as it will be running along side our electric infrastructure. If a tree takes out DMEA power, it is also likely to take out Elevate. However, our crews are local and fast to respond to all outages and we will take our Elevate service just as seriously.
John Monday Hi David,
Over subscription design is 16 to 1 for residential. We are designing the build to support 100 percent subscriber penetration from the start, thus we should never be over 16 to 1 or need to overbuild the area. As 10G becomes more price competitive, we can overlay 10G GPON ONTs for future growth with minimal impact to subscribers.
David Kelly The problems I see with other internet providers is reliability and over subscription. How will DMEA address this or have they even considered it?
Virginia HarmanCampaign Owner George,
Good question, yes, you can change your mind before installation. You can also change your speed at anytime after you have service. The only requirement is that you maintain at least the minimum service level (which is 100 mbps internet). If you want to be BLOWN away by your internet speed, you with the gig! Either way, both speed levels will be much faster than anything else that is currently available in our area.
Becky MashburnCampaign Owner Hi Davis,
You are currently not located within the active Paonia zone for Phase I. I know that probably wasn't what you wanted to hear, but we do appreciate your support. Please know that we have many phases left in our project and we will get to you. I do not have a specific time frame yet. The more of you neighbors you can get signed up for Elevate, the better chance your area has of being included in Phase 2. Thank you!
Davis Walton I live in Hidden Valley Subdivision right outside of Paonia off of Dry Gulch Road. Can you tell me if my area is included in Phase I of your installation plan.
Thank you.
Davis Walton
Becky MashburnCampaign Owner Hi Douglas,
It was stories just like yours that made us start looking into providing fiber broadband initially. Too many of our members have little or no access to fast, reliable internet. So yes, our goal is to make Elevate Fiber available to all members in our service territory – even those in hard-to-reach areas!
We are currently in Phase I of the project and we have more phases to go – the overall timeline for building out Elevate to the entire service territory is approximately 5 years. We realize that some of our zones will be much more rural than others and that’s OK. Each zone will be required to meet a take rate. This means that a specific number of customers must preregister in a zone before we begin building the network. This number is a percentage and based on population so some zones will require more preregistrations than others.
In early 2017, we hope to have a full deployment map that will show which areas are covered by each of the future phases. Unfortunately, no I do not have a specific timeframe for when we will be able to provide service to your area. However, preregistrations will help up determine the future phases and construction plan. Getting your neighbors, however distant they may be, to preregister will also help us determine interest and could help bring Elevate to your area sooner!
Thanks!
Douglas Paasch If the goal is to bring high-speed internet to DMEA's rural service areas, at what point do you serve outlying areas with sparse populations (if ever)? I can see building out the more populated towns first, such as Orchard City and Paonia in order to get the system up and bring in needed revenues. But how about us that live way out in the middle of nowhere? Will we EVER get ANY high speed service? Right now, the ONLY thing available is Rise Broadband and currently it is very slow and unreliable. We are literally at the end of DMEA's power line, and in fact, had to extend existing power lines in order to reach our property. Please let us know if DMEA really means to bring high speed internet to us truly rural folks that are miles out of the populated areas but are DMEA customers at the very ends of the line. Thank you.
Virginia HarmanCampaign Owner Roxie,
Right now we are only building zones that are included in Phase 1. If the subdivision is in the "DMEA Area" it is unfortunately not in Phase 1. Our zones (like the Paonia zone) are based on our electrical system rather than city limits.
I am very sorry, but I cannot offer a specific time frame on when Elevate will be built in any areas that are outside of Phase 1. I can tell you that we anticipate the entire build-out (Montrose and Delta counties) to take approximately 5 years. Where any specific area falls within that time frame will be determined partially on how much preregistration interest we see in that area. By early 2017 we hope to have a full deployment map that will show which areas are covered by each of the future phases of our build, however that map has not yet been created.
We will use the preregistration data that we are gathering on this site to help us build that phase map.
I am sorry I do not have a more direct answer than that, but we simply are not that far along in the future phase planning process.
Terry Salisbury Put this on your Bucket List of thing too do on September 16th in Orchard City.
COME TOO THE ORCHARD CITY TOWN PARK (FIELD OF DREAMS) from 1 pm to 4 pm, FOR THIS FARMERS MARKET & CRAFT FAIR. Support your Local Farmers and Crafters so Join us for 3 Hours of Fun, meeting friends and making New Ones. We also will be there sharing Information on The "New Elevate Fiber Internet & Voice". and helping others to get Preregistered for this Great Service Brought too us by DMEA our Electric Company..
Roxie Carpenter It looks like the Hidden Valley subdivision in Paonia is currently in the "DMEA area," which if I understand the comments below means that it's not in Phase 1, even though it's technically in Paonia. We are looking at buying a home there and internet access is a deal breaker. Can you give any more specific details about when Elevate might be installed there?
Virginia HarmanCampaign Owner Terry,
We do not have any employees scheduled to attend the town picnic. However, we would be HAPPY to get some Elevate materials to you if you would be willing to share them while you are at the event.
Jut let me know today! virginia.harman@dmea.com
Terry Salisbury Don't forget this coming Saturday August 20th 11 am too 2 pm is the Orchard City Annual Picnic at the Orchard City Town Park (Field Of Dreams). Always a big Turn-Out and a great place to talk to everyone about bringing ELEVATE FIBER to Orchard City. Get your Friends and Neighbors informed so they can get Preregistered for this Great Service brought to us.
Becky MashburnCampaign Owner Hi Memory,
We can update that for you and certainly add voice. However, you will also have the opportunity to confirm exactly what you want when we contact you to install your service.
Please let us know if you have any other questions.
Thanks!
Memory McDermott How do update my package! I was not aware that package with voice meant phone! I wanttoupdate so I have phone and wireless service!
Thanks, Mem
Virginia HarmanCampaign Owner Paul, good questions!
DMEA has been 100% owner of a for-profit LLC for many years. After reviewing various structure options and implications, the DMEA board chose to use this entity to run the Elevate business.
This choice was made in order to minimize risk to the members of the cooperative.
Since the business is 100% owned by DMEA after tax gains and losses will flow through to DMEA. Cash dividends can be declared and paid to DMEA should the board of the LLC choose.
I hope this helps to answer your question. If you have further questions, give me a call at 1-877-OUR-DMEA.
Paul Riley So, Elevate is a wholly owned for-profit subsidiary of DMEA. How does that work? Where will the profits go?
From the article, http://www.deltacountyindependent.com/dmea-chief-unveils-broadband-details-cms-3215, it stated that DMEA will own the middle mile and lease it to Elevate.
Why does Elevate have the for-profit structure, when DMEA is not-for-profit? Is this just to get funding to build the construction, or is this just a vehicle to limit losses? Does this allow for Elevate to declare a dividend and send the profits back to DMEA?
Virginia HarmanCampaign Owner Curtis,
Thanks for your offer to help spread the word. I will have Mark Kurtz reach out to you soon. Please send me your contact information: virginia.harman@dmea.com
Thanks,
Virginia
Curtis McCoy Is there a way some of our Boss Cellular stores can help to spread the word?
We are opening 3 new locations this month and have a store in Hotchkiss that we could help gain interest from existing customers.
Are you looking for business partners?
Boss-Cellular.com
Virginia HarmanCampaign Owner Our voice service works as a regular "land line" service. It is not cellular service and does not require any special equipment.
We are working to ensure that we will be able to transport current phone numbers. 911 service will be available in all areas where it currently is available.
Michael Edson I noticed that Elevate can also provide voice service. Can I use my regular landline handset or do I need a different type of phone device? Can I retain my current phone number? Does the service connect to 911?
Phil SanchezCampaign Owner If you are interested in an Elevate over the top video package, go to the updates tab. Take the survey to help us construct a streaming package that fits your video needs.
Virginia HarmanCampaign Owner Dustin,
Thank you for your question. "No Goal" means that the address you have entered is in the "DMEA AREA" this area refers to all locations in DMEA's service area that are not in Phase 1 of the Elevate build.
Phase 1 is our first phase of construction and is made of 9 zones. Each of those 9 zones has a goal. Once a zone reaches its goal, we release that zone for construction.
In the DMEA Area (all locations outside of Phase 1) we are simply collecting interest to help determine which areas will be in Phase 2, Phase 3, Phase 4, etc.. There is no goal in the DMEA Area because those areas are not part of the current phase of construction.
Please hang in there though! We have more than 32,000 service locations, it will take us a few years to reach all of them, but we will work hard to bring service to everyone as quickly as we can.
Phil SanchezCampaign Owner Help us Reach 1,000 Signups | Win a Roku 4
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Virginia HarmanCampaign Owner Hi Steven,
The Orchard City zone is based on DMEA's substation feeder (electrical lines) rather than the actual city limits. All of our zones are based on DMEA feeders. we have named each zone based on what the area is generally called. For example the "Cobble Creek" zone does not just include the Cobble Creek subdivision, but it was the best descriptor we could think of to name that particular zone. Our feeders simply do not match up exactly with towns, cities, or neighborhoods, so we are doing the best we can to name them as we go. I hope this helps explain.
Still, we encourage everyone who wants service to register, we will take into consideration the areas with the greatest interest as we determine where to build and serve first!
Becky MashburnCampaign Owner Hi David,
Eckert is currently outside the Orchard City zone. My apologies, we should have been clearer when naming that zone. I know Orchard City is typically thought of as Austin, Cory, and Eckert together. We are still gathering interest and monitoring sign ups in your neighborhood, so please encourage your neighbors to preregister if they are interested in Elevate's services. Thanks for your interest!
Becky MashburnCampaign Owner Hi Jerry Krager, Right now, we don't have an accurate estimate of when we will be serving Northern Cedaredge. It all depends on interest. The more customers that preregister in your area, the better your chance is at meeting the registration goal and moving your area to an earlier spot in our construction process! I realize your area is not listed in an active zone, but that doesn't mean we aren't monitoring the interest in your area. Please encourage your friends and neighbors to preregister as well, so we can measure interest and plan!
David Armlovich Can someone tell me why 1343 VALLEY VIEW DR ECKERT - ORCHARD CITY 81418 is outside of the mapped area for Orchard City on the Elevate Website. It is within the boundary of Orchard City. Thanks
Becky MashburnCampaign Owner Hi Levi, We will have someone contact you about the specific functions of the router. Yes, for quality purposes, we are requiring customers to use the router we supply.
Levi Anstine With your equiptment the router specifically, will I be able to setup port forwarding, dmz, black/white lists, wifi security passwords? In general what access do I have for options on the eouter. lf those are not an option is using your router a required part of the contract/service?
Virginia HarmanCampaign Owner Paula, I am sorry to hear that you are no longer interested in Elevate services. I would like to point out that our $79.95 residential service is for 1 gig speed (1,000 Mb). From what I can tell on their website, Rise offers speeds of 5 Mb, 10 Mb, or 20Mb at your address. Our $79.95, 1,000 Mb service, is 50x faster than the fastest service they currently offer. Plus our service is the only symmetrical service in this area (meaning same speed upload as download).
We also offer a 100Mb internet service (which is 5x faster than the fastest speed currently offered by Rise) for only $49.95 per month if that is a better fit for your household. Please let me know if you would like to talk to one of our friendly staff for more information about how our super high speed internet can Elevate your life!
Always remember when looking at any internet pricing that you are comparing services of the same speed, because you are paying for speed!
Paula Stalcup This morning I signed up as interested in Elevate services. When I submitted I was given a rate of $79 per month plus $100 for installation of equipment. This is much more expensive than the current service I receive from Rise Broadband and therefore I withdrew my interest. Paula Stalcup, 6270 1900 Rd, Delta
Virginia HarmanCampaign Owner Everyone at DMEA and Elevate is excited to see so much interest in our blazing fast fiber internet. Don't let the momentum slow down; tell your friends and neighbors to sign up too!! The sooner we meet our goals, the sooner we all get service!
Monica Suarez I can't wait to experience the new fiber in my home. I hope that everyone takes advantage of this remarkable and affordable opportunity that our awesome DMEA Cooperative is providing to our communities!
Make sure to tell your friends and family to sign up ASAP!
Thank you DMEA!
Tamarah Hardesty Just signed up for max speed internet, less than my unreliable never up to speed internet. So excited! Speed not available in most cities, sign up one and all!
Steve Metheny This is so awesome that our local cooperative is bringing us the fastest internet service available on the planet. Thank you. I am ready now.
10:50AM March 29, 2021
Chris Peterson
Filled out the grant form for Montrose S515 several weeks ago. Any update on Elevate coming to our neighborhood. I see the fiber already run along the east side of hwy to colona.
7:38PM March 14, 2021
Amos Jaramillo
Hello, I now have a box in my driveway from Elevate not sure if there is fiber cable in it but I live in the Deer Trail Sub Division in the Bear Creek zone. When will I be able to switch over?
1:53PM March 15, 2021
Becky Mashburn
Hi Amos! As you noticed, our crews are currently building the network in Bear Creek. We expect to be done with construction by the end of April, meaning we'll be reaching out in early May to let you know service is available. Thanks for the support and be sure to tell your neighbors - we're on our way!
5:23PM February 26, 2021
clyde youngman
We are in the 6450 subzone saw the wire being hung and some other work being done. When can we expect service? Thanks
1:46PM March 15, 2021
Becky Mashburn
Hi Clyde. Good news! 6450 Rd Subzone went live today. If you place your order and sign your contract today you can be installed in 2 weeks time.
1:21PM February 26, 2021
Alex Labak
Please update for Zone 124 Cedar Mesa. Before the grant approval it seemed we would never be eligible because the zone included many seasonal cabins on Grand Mesa. Is the target date still summer of 2021?
2:23PM February 26, 2021
Becky Mashburn
Happy Friday, Alex! Our target date has been pushed back a little for Cedar Mesa. You should see construction crews in the area building the network in summer with service coming to your home in the fall. We are working on getting Cedar Mesa added to the map this week so you'll soon be able to see the grant zone footprint. We will be working in 3 grant zones over the summer!
1:06PM February 22, 2021
Joan Hollins
I’m seeing your trucks up here all over Redlands Mesa. Does that mean we are close to getting service up here?
7:44AM March 31, 2021
Joan Hollins
Thanks Becky, is there any idea of when we will be connected?
4:52PM February 22, 2021
Becky Mashburn
Hi Joan. The construction you're seeing is part of a regional reliability project. It is a main backbone line that can't be used to provide service directly to homes and businesses quite yet. So, unfortunately, while it is a really important project, it doesn't help you out quite yet.
10:15AM February 02, 2021
Joe Wittenberg
I see that North Mesa received a grant and is awaiting construction. Is there a timeline on when construction will begin and how long it will take? Thanks
1:46PM February 22, 2021
Becky Mashburn
Hi, Joe. We will be building our new fiber lines in North Mesa in early summer and our goal is to start connecting customers in July or August. The recent weather has delayed our progress but, fingers crossed, it’s smooth sailing from here on out. Once construction is complete, you will receive an email (to the email address you registered with on this site) with more information about completing your order and accepting a service agreement.
7:35PM January 30, 2021
Colleen Eyre
I have been pre-registered since 2017, 4 years. Section 124 still has only 61%. It amazes me that my zone, with in city limits, can't even be started. Maybe its because most of the residents have decided Elevate is to difficult to get and have gone other directions. Sounds like a good idea,hmmm. Colleen Eyre
7:35PM January 30, 2021
Colleen Eyre
I have been pre-registered since 2017, 4 years. Section 124 still has only 61%. It amazes me that my zone, with in city limits, can't even be started. Maybe its because most of the residents have decided Elevate is to difficult to get and have gone other directions. Sounds like a good idea,hmmm. Colleen Eyre
7:35PM January 30, 2021
Colleen Eyre
I have been pre-registered since 2017, 4 years. Section 124 still has only 61%. It amazes me that my zone, with in city limits, can't even be started. Maybe its because most of the residents have decided Elevate is to difficult to get and have gone other directions. Sounds like a good idea,hmmm. Colleen Eyre
9:16AM February 01, 2021
Becky Mashburn
Good Morning, Colleen. First up - the good news! We were awarded a grant for area called Cedar Mesa that will allow us to build a significant portion of Cedaredge 124. I will have our grant team check your address (the one you have registered on this site) to see if you are located within the grant zone and get in touch with you. In regards to your observation about your zone not progressing, you’re correct. We haven’t seen enough public interest to build our network in Cedaredge 124. Building a fiber network from the ground up is a multi-million-dollar effort. One of the main ways we ensure we build our network in a financially responsible manner is by using this preregistration method to gauge interest. This interest indicates how many people will potentially purchase Elevate. It’s not perfect, but it has been an important benchmark in making sure we don’t overextend ourselves and risk not being able to serve any of our communities long term.
8:13AM January 20, 2021
tera woodhull
When will this become active and running. Installation happened for fiber optic. Hope to get update soon
9:37AM January 20, 2021
Becky Mashburn
Good Morning Tera. I found two preregistrations under your name: 1 in the North Townsend Subzone and 1 in Montrose NE 812. I'm not sure which of these you are asking about, so I'll update you on both zones. North Townsend Subzone is under construction right now and we should be able to start serving customers within the next 2 months. Montrose NE 812 is currently sitting at 33% to goal and we need 361 to preregister. Of the two, Montrose NE 812 poses the biggest challenge. We haven't seen the significant interest from DMEA members in this zone, and unfortunately, building a fiber network is extraordinarily expensive. The preregistration model helps us determine if there is enough potential customers in an area to financially support building the network. If we are able to secure grant funds for Montrose NE 812, we could build out sooner, but those funds are hard-won and we can't assume we will be a recipient. Thanks for checking in!
8:13AM January 20, 2021
tera woodhull
When will this become active and running. Installation happened for fiber optic. Hope to get update soon
8:07AM January 20, 2021
tera woodhull
Im really disappointed that you literally were 1.5 miles from my house and im in a zone that needs 361 more people to register. We honesty don't have that many people that live here and maximum miles from the end of zone to Last house is 6 miles! Super bummed.
8:07AM January 20, 2021
tera woodhull
Im really disappointed that you literally were 1.5 miles from my house and im in a zone that needs 361 more people to register. We honesty don't have that many people that live here and maximum miles from the end of zone to Last house is 6 miles! Super bummed.
8:07AM January 20, 2021
tera woodhull
Im really disappointed that you literally were 1.5 miles from my house and im in a zone that needs 361 more people to register. We honesty don't have that many people that live here and maximum miles from the end of zone to Last house is 6 miles! Super bummed.
8:07AM January 20, 2021
tera woodhull
Im really disappointed that you literally were 1.5 miles from my house and im in a zone that needs 361 more people to register. We honesty don't have that many people that live here and maximum miles from the end of zone to Last house is 6 miles! Super bummed.
9:46AM January 20, 2021
Becky Mashburn
Hi Tera, I think I answered your question about your zone above. And you're right, it's a huge bummer. I wish I had better news about Montrose NE 812. I will keep you posted if there is any grant action in that area.
2:54PM January 11, 2021
Jodi Paradis
When will we be able to get hooked up in East Main Subzone. You have laid all the line but I haven't heard when we can hook up?
1:44PM January 15, 2021
Becky Mashburn
Good Afternoon Jodi! Good news, we are almost finished with our construction in East Main. Our target get for reaching out to you with a service agreement is the week of February 8, 2021. Keep an eye on the email you preregistered with. You should receive an email with a link to review and sign your service agreement and officially place your order for Elevate. Thanks!
1:51PM January 11, 2021
Amos Jaramillo
Hello I was wondering if there is a construction date you have scheduled in the Bear Creek Zone?
2:15PM January 15, 2021
Becky Mashburn
Hi Amos. Our construction crews are headed to Bear Creek soon. We expect to kick off construction in early February!
7:41PM December 13, 2020
Sherman Mathieu
Would appreciate updated information on progress in Montrose W 731. If grant denials for our area are a problem then let us know who we can contact about increasing the bandwidth requirement for a "served" area. We are currently using Elite Broadband (Archnitec) wireless and I am paying for 10Mbs service. I usually only get around 4Mbs - 6Mbs (download). With the significant increase in bandwidth usage brought on by the pandemic (school closures, people working from home, and the current Christmas online shopping season), we experience frequent disconnects, pauses, and infuriatingly slow data transfer speeds. We NEED reliable internet service in our area as much, if not more, than people living inside of city limits and more densely populated neighborhoods. Just because we cannot provide the same potential for profit doesn't lessen our need for service. Please let us know who we can contact in our legislature to keep our needs in their sights. We could also use links to contacts where we can state our needs in relation to grant approval. Thanks.
12:22PM December 22, 2020
Becky Mashburn
Hi, Sherman. I reached out to you directly via email but didn’t want your comment to go unnoticed. I’ve been having some technical troubles here on the message board, hence my delayed reply. Part of Montrose 731 is included in one of our newly approved grant zones. I checked your address that you registered on this site, and GOOD NEWS, it is included in the grant area! We have a very full construction timeline right now, and the ETA for building your grant zone is Fall 2021. Thanks!
12:05PM December 12, 2020
Eugene Silkowski
Becky, Still unable to activate subtitles. To recap: I have an Elevate set box, and, following your latest message, was able to get to the subtitle screen. It showed "OFF", and no amount of button-pushing experimentation would get it to toggle to "ON". More time wasted. This should not have been a case for heartburn, but it has been. Your instruction manuals were never supplied at installation, but even if they had been, it would have been no use, as there is not a word about how to activate/deactivate this function. Either give me COMPLETE instructions, or have a tech come to my home and get it working.
8:52AM December 14, 2020
Becky Mashburn
Good Morning Eugene. Sorry to hear this feature is giving you trouble. I've sent your information and notes along to our network support team and they will be in touch shortly. By all accounts your steps should have worked, so I'm as stumped as you. Stay tuned!
9:13AM December 10, 2020
Eugene Silkowski
I just had Elevate TV installed last Monday. I have come to find out that I can not get subtitles for the programs from the supplied remote. My spouse is hearing impaired, and relies on subtitles to follow any TV program. Is there any fix for this, or am I stuck with it? Tech support was unable to supply an answer.
11:20AM December 10, 2020
Becky Mashburn
Hi, Eugene, another update. Since subtitles is a feature of our TV service and not the equipment, I got word just now that you get to Closed Captioning the same way using the set top box and remote: press the center (OK) button and then go down to Audio/Subtitles. Let me know if you need anything else. Thanks!
9:54AM December 10, 2020
Becky Mashburn
Hi Eugene. I'm not certain what platform you're using to watch our TV service, but here's a start. If you're using a streaming device like a Fire Stick or Apple TV you can access Closed Captioning via the following steps (this is also available on our website in the TV User Guide on page 15 here https://www.elevateinternet.com/sites/elevate/files/documents/ElevateTV_UserGuide_FINAL_3.pdf). Amazon TV (stick): Click the Select button while watching live TV. This brings up the media player controls on an overlay screen at the bottom. Navigate to the Audio/Subtitle on the Main Menu and press the Select button to toggle it on or off. Apple TV: Swipe down in the touch surface area of the remote while watching live TV. This brings up the media player controls on an overlay at the top of the screen. Navigate to the CC option in the overlay screen. Click it to toggle it on or off. If you're using our set top box, please let me know, and I will track that information down for you. Thank you.
10:37AM December 09, 2020
Leslie Garlinghouse
my name is leslie and i'm not happy with the zoning for olathe 148 you have been adding to it instead of adding a new zone, why has this been done?? and is there any news on when 148 well see any work on it???
11:05AM December 09, 2020
Becky Mashburn
Hi Leslie. It sounds like there has been a miscommunication. We haven't added any new areas to Olathe 148. On the contrary, we've been able to make your zone smaller thanks to a recent grant award. A portion of Olathe 148 was included in our North Mesa grant application, which recently received the official stamp of approval from the State. Due to our current full construction schedule, we expect to be building in North Mesa in the spring of 2021. I realize that doesn't help you, nor does it improve your current internet service. I hope you'll stick with us as we continue to work to secure grant funds to build our network in rural areas like yours.
3:41PM December 04, 2020
Mickey Zimmerman
Hello! We have pre-registered for business service to 2730 Commercial Way - any idea when that might be completed? Has constructions started yet? We are looking at a move in date of 3/1/20 and hope that we have service there by then. Thanks -
1:51PM December 08, 2020
Mickey Zimmerman
Becky - Thank you so much! I will keep this contact info for when we get a little closer. We are current Elevate customers and so will need to talk about the move from one building to another but we are so excited to be able to keep the Elevate service!
1:08PM December 08, 2020
Becky Mashburn
Hi Mickey! Our crews have just moved into the South Townsend Subzone (where 2730 Commercial Way is located) and they are currently building the network. We expect to be providing live service by mid-January 2021, so a move in date of 3/1/21 is no problem at all! Jason Martin, our business rep, can walk you through the entire process. His contact information is jason.martin@elevatefiber.com or 970-240-6884. I'd be happy to pass along the business name and your contact info. You can drop it here or send me an email at becky.mashburn@dmea.com. Thanks!
6:32PM December 01, 2020
Scooter Scott
With the grant announcement in the newsletter you are probably going to get a lot of this, but I am at 1063 NE Shady Oak ave. Are we in the cedar mesa grant area?
1:10PM December 08, 2020
Becky Mashburn
Hi Scooter, I just go word, and unfortunately, it's not good news. Your address on Shady Oak Ave., is not located within the Cedar Mesa Grant Zone.
11:22AM November 20, 2020
Carol Parker
Hi there, What Zone is the area south of Montrose near Vicuna Road? Thank you
2:12PM November 20, 2020
Becky Mashburn
Hi Carol, Vicuna Road is located in Montrose S 515. Thanks!
8:33PM November 10, 2020
Alison Smith
Hi Becky, we are in Cedaredge 124 and submitted comments for the grant proposal a few months ago. I saw the November newsletter about grants getting approved. Is that true for Cedaredge 124? We are at 19017 Pinon Dr. Thank you for all of the updates!
7:14AM January 20, 2021
Alex Labak
Becky, please update for Zone 124 Cedar Mesa. Is the target date still summer 2021? Before the grant approval, it looked like Zone 124 would be eligible sometime after the Twelfth of Never. Elevate will be a lifesaver for our household.
3:23PM November 20, 2020
Becky Mashburn
Hi Alison. Good news! I have confirmation your address is in the Cedar Mesa Grant Zone. With our current construction lineup, we anticipate that we will be building in your zone next summer. Thanks!
2:09PM November 20, 2020
Becky Mashburn
Hi Alison, Yes! We did receive the Cedar Mesa grant. I will have our grant coordinator check to ensure your address is in the grant area. Stay tuned. Thanks!
9:03AM November 04, 2020
Jackson Tine
Hello I live in zone Crawford 58 and I would like to help get more people interested in your service. If you send me signs I will post them all over our area.
2:14PM November 20, 2020
Becky Mashburn
Hi Jackson, My apologies, I completely missed your comment. I will have to check our yard sign stockpile. If we are out of those, I can drop some info cards in the mail for you. Please send me a good mailing address at becky.mashburn@dmea.com. Thanks!
12:55AM November 03, 2020
Eugene Silkowski
From Eugene Silkowski, 69072 E. Oak Grove Rd, Montrose 81401, Fairview district. When are you going to do installation at my address? This past summer, I asked, and you said September. It is now November, and the Elevate crews, which were working at 6800 E. Oak Grove Rd in October, have all vanished. Please give me a REAL answer. I have been waiting for three years.
8:46AM November 03, 2020
Becky Mashburn
Good Morning Eugene, You've most likely seen our construction crews working in Fairview! They are currently building the network in that zone, and (barring extreme weather or other unforeseen hiccups) we should be offering live service by the end of this month. My apologies if we were a little over-zealous in our original prediction of September - we hate the waiting as much as you! Keep an eye on your inbox because we'll be sending out email notices as soon as the network is fully built. Thanks!
9:51AM October 23, 2020
Jon Fedler
Does anyone know when elevate will be up and running in Peagreen and west of Delta. the map shows that we need several hundred more people to sign up. I am sure everyone out here would sign up if they knew that they needed to.
8:26AM October 26, 2020
Becky Mashburn
Good Morning Jon! You're right, the need for people to preregister for Elevate in that area is high. That's why we have been pursuing grant funding for this particular area. Most recently Pea Green 128 and other neighboring zones were submitted for a federal grant program. We still haven't heard whether or not we were a recipient, so keep your fingers crossed. Unfortunately, it is extraordinarily expensive to build a new fiber network in very rural zones with low density. Federal and state grants give us an opportunity to do that while ensuring we continue to make financially responsible decisions. Stay warm today!
10:16PM October 22, 2020
TOM HOLCOMB
Would like to know the answer to Bryan Cashion’s question on setting up new emails with Elevate. Transfer from prior service, etc.
8:22AM October 26, 2020
Becky Mashburn
Morning Tom! Right now, Elevate does not offer an email service. We encourage you to check out a free service like Gmail or Yahoo. They are typically very user friendly. Thanks!
1:07PM October 13, 2020
Chris Peterson
Saw that fiber is being run along the power poles south of Montrose on HWY 550. Does that mean that Montose S515, Rivers Edge Subdivision might be getting elevate soon?
2:07PM October 26, 2020
Becky Mashburn
Hi Chris. While we’re not privy to the construction plans of other companies, I can 100% confirm the fiber construction you’re seeing involving our crews is part of a redundant path for a Region 10 project.
1:16PM October 26, 2020
Chris Peterson
Region 10 is from what i understand is working with clearnetworx and deeply digital with underground fiber to ouray. They are completely underground from the rec center to uncompaghre, to county road 1 then to ouray. What I was referencing is the fiber running on the power poles on HWY 550 South from fire station 2 on to colona.
9:17AM October 26, 2020
Becky Mashburn
Good Morning, Chris! My apologies that I'm so delayed in answering your question. The construction you reference is part of Region 10 project, so unfortunately no, Rivers Edge Subdivision isn't getting service right now.
10:15PM October 07, 2020
Bryan Cashion
What options are available,if any, to ease the hassle of changing e-mail addresses with a switch to Elevate? For example, will DMEA offer an automatic e-mail forwarding function so that e-mail sent to old e-mail will be forwarded to the new Elevate e-mail AND send an e-mail to the sender of the change in address? Bryan
8:21AM October 26, 2020
Becky Mashburn
Hi Bryan! Sorry I missed your note on here but glad we connected via email! Elevate currently doesn't offer an email service. It's in the works, but for now, we recommend checking into some of the free email providers like Gmail. Thanks!
9:30PM September 24, 2020
steffanie silverman
Any updates on pea green 128? I live a stones throw from an area that already has your service. My family is in dire need of your internet.
8:17AM October 26, 2020
Becky Mashburn
Hi Steffanie! Pea Green 128 is part of a federal grant application we submitted this year. Our fingers are still crossed but our hopes are starting to wane as we've been waiting far too long for news. We’ll keep you posted.
8:16PM September 10, 2020
Bryan Cashion
Becky If I sign u for Elevate at https://www.elevateinternet.com/serviceagreement, am I required to sign up for both Internet Service an TV Service? If so, this is a show-stopper. Bryan
8:24AM September 11, 2020
Becky Mashburn
Hi Bryan. Nope! You can opt to bundle our services or just go with internet. Either way, the prices don't change. You can just skip the TV and Phone sections on the agreement. Thanks!
2:41PM August 23, 2020
Anamika Carlile
Hello Becky! Any news on the location Montrose 428A ? Thank you!
1:05PM August 12, 2020
Alejandro Salazar
Hi Becky, we're excited to be moving soon and joining the Montrose community! Any word on Montrose E 814? Thank you!
10:04AM September 21, 2020
Becky Mashburn
Hi Alejandro, I wish I had better news for you. A substantial portion of Montrose E 814 was parceled off into the American Village Subzone, which is currently under construction. However, it looks like your address is located in the part of 814 that we weren't able to include. Right now, our hope is to find a grant program that will help us fund the build of our network in 814 as the cost to build in the remaining portion of the zone (like most of our extremely rural areas) is extraordinary. We will keep you posted!
5:17PM August 05, 2020
Larry Bailey
Becky, I continue to read about grant denials for Cedaredge 124 because we have alternative means to obtain internet service. Am I incorrect in reading this? Or in reality is it a profit margin question?
11:19AM August 18, 2020
Becky Mashburn
Hi Larry, Adam, and Michael! Here is the link to submit a public comment in support of our grant efforts for what we're calling Cedar Mesa: https://docs.google.com/forms/d/e/1FAIpQLSfXMiMT_2pUNFo2q5j6fzACQvkBxCniBX1oNbWoYrpk5bSAMQ/viewform. Be sure to note the following as the Grant Name/Application number - Cedar Mesa, application number S-2020-05. In regards to how the funding committee determines if an area is already served, that has been one of our biggest frustrations. Self-reporting by telecom companies has been the primary means of identifying funding areas, but there are also some cases where small portions of infrastructure get 'counted' too. In general, most of the grant programs we apply to list either 10 Mbps/1 Mbps or 25 Mbps/3 Mbps as "served." Of course, we know those speeds are not truly adequate in today's world and we're actively working with legislators to up the threshold. In the meantime, though, real experiences shared by real people like all of you is our most powerful way to demonstrate the true need!
11:46PM August 12, 2020
Adam Randlett
Becky, please include me when you distribute the link, I would be happy to post a comment for the new grant.
2:32PM August 11, 2020
Michael Warner
Hello Becky! I see in your response to Larry Bailey that Cedaredge 124 has "adequate high-speed service" available. What speed represents adequate high-speed service? We in the Cedaredge 124 zone on Cedar Mesa often experience no internet service to limited (very, very slow) service to somewhat acceptable service which is very rare.
9:15AM August 06, 2020
Becky Mashburn
Hi Larry. Good timing! We resubmitted a portion of Cedaredge 124 and have just entered the public comment period. We're game planning today on the best way to get in touch with people like you asking them to submit a comment in support of our efforts. Once I have all the information, I'll shoot you an email with the link and some info. We had been denied in the past because they believed the current provider had adequate high-speed service (I know how hard that is to believe)!
11:46AM August 04, 2020
Chris Peterson
Any updates on grants or anything for Montrose S 515?
9:17AM August 06, 2020
Becky Mashburn
Hi Chris. Not yet. We have a southern portion of Montrose in a current grant cycle but it's not part of Montrose S 515. I'll keep you posted as we conclude this year's cycle and start planning for next year. Thanks for sticking with us.
7:10PM July 29, 2020
Wilhelmina Terrell
We live on Cedar Road, zone Pea Green 128. We are in dire need for high speed internet to accommodate homeschooling and home-based virtual work. We were told by one of your customers that she heard she could just call and ask for her service to be set up and she now has had service for a year.
7:24PM August 03, 2020
Becky Mashburn
Hi Wilhelmina! Unfortunately, our network isn't built yet in Pea Green 128. I'm happy to hear you were referred by a current customer, but I do so hate being the bearer of bad news that we can't serve your neighborhood yet. We are keeping your zone in the forefront of our grant efforts though. I'll keep you posted if anything changes. Thank you!
8:31AM July 14, 2020
Sherri & Rodger Polson
HI! I put out a message over a month ago and have had no response so Im trying here... We live in Crawford 58. Im getting mixed messages from people in area and was told about a year + ago that we should have Elevate in about 1 1/2 - 2 years. There have been trucks in our 58 area putting in lines, one even stopped here for directions and husband helped. Can you give me an update on status of possibly when we should get Elevate. thanks.
6:52AM July 21, 2020
Sherri & Rodger Polson
Thank you Becky!! So to clarify in my mind, there is no ETA on when we (58) will get elevate until you have a grant approved? Can I ask why it keeps being denied? Anything we can do? Thank you! Sherri
9:46AM July 14, 2020
Becky Mashburn
Good Morning Sherri & Rodger! You’ve most likely seen work in the Crawford area recently because we began building Crawford 57 Grant Zone earlier this year. We’re now providing live service in that zone too! We did carve out a portion of Crawford 58 for a grant application. Unfortunately, our request was denied twice. I’m sorry you’ve received confusing messages.
3:13PM July 09, 2020
David Rosenberg
Cedaredge 124? I live on Hanson Road....elevate service is 2 blocks west of my house on Surface Creek Road....we have 9 people in this little area waiting for and or interested in your service...your representative came out to my house last winter we drove around he said he would look into forming a small service zone for the people in this little area....any updates from you folks...thanks Dave Rosenberg.
9:26AM July 14, 2020
Becky Mashburn
Hi David. There is an update, but unfortunately, it’s not a good one. We had carved out a portion of Cedaredge 124 for a grant application. Our request was denied for your area at the end of 2019 however. It was disappointing news for us, but we’ll keep trying!
9:04AM June 28, 2020
Eugene Silkowski
I left a question a month ago and never got a reply. I live at 69072 E. Oak Grove Road, Montrose, in the Fairview district (county). When will you begin installation? I have been waiting for 2 1/2 years. Please reply. Eugene Silkowski
3:40PM July 02, 2020
Becky Mashburn
Oh my, Eugene! My apologies. I’m so sorry I missed your question. Fairview is one our lucky grant zones and our crews will begin constructing our network there within the month. It takes a few months to fully buildout a zone and install electronics. Then, we’ll be ready to provide you with live service.
4:04PM June 27, 2020
James LaPonsie
What do i get for being the customer who complains too much about bad service from Elite Broadband? I'll tell you. I get my service shut off as of tomorrow. We can't get Elevate fiber out here because "we're already served with high speed internet". Well I'm not. Not any more. My x-isp was legitimately the only service i could get out here and now for complaining i'm getting shut off. Terrible service, terrible business model. Would appreciate having this kind of comment submitted with the next grant request as with no net as of tomorrow i will no longer be able too check in here to see if we will ever have more than one option for service out here, or zero options in my case. I also was under the impression that a company having a monopoly was not supposed to be a thing in America but i guess not.
3:23PM July 02, 2020
Becky Mashburn
Consider it done, James! We will gladly send in your comment with any applicable grants. Your situation is all too common, unfortunately, we've been denied funding for Pea Green multiple times to date. But we're not giving up! Thanks for the support.
6:32AM June 25, 2020
Drew Abbott
Is there any way to get a rough timeline on proposed construction. We're in the Brown's Ranch Zone and it has said construction will start soon for some time now. Is there an approximate start date for that, is it 3 months, 6 months, 12 months out? Thank you.
3:21PM July 02, 2020
Becky Mashburn
Good Afternoon Drew! Our crews just recently began working in your zone, which means I would place you more into the 3-month timeline! We are starting with overhead work and then will move next to underground. It usually takes a few months to complete all necessary construction and electronics installation. After that, you’ll get an email to the address you’ve registered on this site with the next steps for completing your service order. In the meantime, let me know if you have any questions.
1:30PM June 18, 2020
TOM HOLCOMB
Like Bryan Cashion, I just checked ‘My Dashboard’ and it says I am in Montrose E814 not Village Subdivision. Both Bryan and I reside in Solar Hills Ranch off Oak Grove and Fox Park. Solar Hills Subdivision IS NOT within the city limits of Montrose. Still concerned on which Zone we are in, and when to expect Elevate Internet service.
1:30PM June 18, 2020
TOM HOLCOMB
Like Bryan Cashion, I just checked ‘My Dashboard’ and it says I am in Montrose E814 not Village Subdivision. Both Bryan and I reside in Solar Hills Ranch off Oak Grove and Fox Park. Solar Hills Subdivision IS NOT within the city limits of Montrose. Still concerned on which Zone we are in, and when to expect Elevate Internet service.
3:18PM July 02, 2020
Becky Mashburn
Hi Tom. I did some extra digging after I noticed your question (my apologies for the delay). You are correct, Solar Hills does not technically fall with the city limits. However, we are going to be building it in coordination with our Brown’s Ranch zone. The good news is, we’ve actually already started construction in this zone! You may notice some changes over the next few days on your dashboard as we get the backend database updated with the Solar Hills addresses. Thanks for double checking!
4:38PM May 29, 2020
Bryan Cashion
Looking up the status by address indicates I am in Montrose E 814. However, the Zones map shows me in American Village subzone. Which is it?
11:00AM July 06, 2020
Becky Mashburn
Hi Brian! Yes, that right there is what made me dig a little deeper. I'm working with our site developer to get your neighborhood and one other area straightened out. Tom's information will change too. Also, would you be willing to send me the email you received - becky.mashburn@dmea.com? I want to confirm what exactly that was for and correct any database issues (if that's the case). If it is the DMEA Member Newsletter, there is always a link to sign up for service down by the footer, but we can't segment that newsletter out since it is for the full cooperative membership-it's something we know is an issue but don't have a solution for yet!
7:34AM July 03, 2020
Bryan Cashion
Thanks, Becky. Note that your response to Tom Holcomb, who lives in the same subdivision as me indicates a different zone for Solar Hills that your responses to me. Solar Hills is not within the city limits. Also, I received an e-mail from Elevate that I could now register (it was not an offer to pre-register...I have done that already) for services and to schedule an install, yet service is not yet available (could be "over the next year"). Does this mean that you would begin charging me now, if I register now?
1:31PM June 01, 2020
Becky Mashburn
Hi Bryan! Your address is located in the American Village Subzone. For some reason it wasn't correctly pulling your geo location. I've reassigned it to the correct zone. That's good news for you as the American Village Subzone is one of the zones within the Montrose city limits that we are building over over the next year!
9:54AM May 22, 2020
Chris Peterson
Saw the recent comments on the grants for certain zones. When I looked into this website, I didn't find any grants submitted for Montrose S 515. Why not? I am sure we are considered rural since we can't get high speed internet over 10-15 mbps. Any updates for us with kids homeschooling and kids taking online college classes?
1:36PM June 01, 2020
Becky Mashburn
Hi Chris, to date, Montrose S 515 hasn't been submitted for grant funding. We submit varying combinations of areas (and dollar amounts) throughout the year. I'm going to check in with our grant coordinator to see what may be on the horizon for Montrose S 515. I'll be back!
12:27PM May 11, 2020
James LaPonsie
Haven't heard anything about grants being submitted in here for a while now. With the current quarantine situation, my family of five internet users being connected to a "10mbps down/3mbps up isp (which is a strait up lie, that max advertised speed may or may not happen at approximately 3am if we're lucky) and my children having to do their schooling online via zoom meetings the need for good reliable internet is realized more every day. Finally so tired of watching the "buffering wheel of death" I broke down and submitted a complaint against my ISP with the FCC. So, just wondering, are we eternally screwed here as far as grants go in the Pea Green zone because or area is listed as "already served with high speed net"? Because, like I stated, that is an absolute lie. Not only do we on average receive maybe 10% of the speed advertised but are limited to literally ONE option for internet service with the exception of satellite providers who charge extremely high prices for very limited data usage. Also wondering if the number of pre-registrations required to bring fiber out here include houses that have electric meters but do not have physical people living at the residences? The residence where the tower I get my net from is unoccupied (the people who lived there died) but is obviously connected to electricity or the tower I get net from would not be powered...
6:34PM June 07, 2020
Timothy Crone
We are in the same boat. Adaptive has been HORRIBLE for us. We get 1 to 3 Mbps if we are lucky. Some days we get 25 for all of 5 minutes. We don't have anything but antenna and streaming so we need better service in Pea Green 128!
12:39PM May 11, 2020
Becky Mashburn
Hi James! After checking your preregistration it looks like your home is located in Pea Green 128. You can read up on our latest grant effort for that are here - https://www.elevateinternet.com/grant-zones-we-work-hard-money. It's one of the areas currently at "wait and see" status while we wait to hear back from the grant organization - we applied for $12,804,810! In regards to preregistrations, we have accounted for premises that could never take service like irrigation pumps, bathrooms, etc., in our requirements. However, unoccupied residences are considered eligible as we will actually have to build our fiber past those homes to reach people like you and, ultimately, they can be inhabited. We hate that your area has been one denied funds so many times, but we'll keep trying and we'll keeping working to get the word out for people to preregister in your zone too.
2:33PM April 17, 2020
Karena Jamison
I saw an Elevate truck parked in my driveway this morning, then pull out and drive along the irrigation ditch. This was on High Mesa Rd in Olathe, Pea Green 128. I couldn't get out in time to ask the driver: should we be getting excited?
2:59PM April 20, 2020
Becky Mashburn
Hi Karena. Oh how I wish it was, but it was most likely for a much more mundane reason. We're guessing you saw one of our employees traveling to and from work who had pulled over for a call or text. Glad to see the excitement though!
3:45PM April 08, 2020
Clarence Powers
The crew strung fiber in my area today (part of 428C). I was just wondering with all that is going on out there, what would be a ball park time frame until we can get connected?
11:00AM May 05, 2020
Clarence Powers
Thanks Becky. We have been waiting since we started moving here almost 2 years ago. So glad it is almost here.
1:52PM April 20, 2020
Becky Mashburn
Hi Clarence. We are almost done with the main construction in your zone! We hope to be able to start connecting homes by mid-May. Keep an eye on your inbox for information about completing your service agreement and spread the word. Elevate is coming soon and we can't wait to serve you!
12:24PM April 08, 2020
Thomas Heidger
My house is surrounded on three sides by area 427. When the Bear Creek subdivision gets active will it start from San Juan or from the north end. I can literally throw a rock from my front yard to an active zone. Do I have to wait until late summer or will it be early summer?
1:58PM April 20, 2020
Becky Mashburn
Hi Thomas! Our crews are just now getting started inside Montrose city limits. Right now, due grant program requirements, we are starting work in our Chipeta Subzone, which is located behind City Market and Walmart and along Woodgate Rd. This zone is directly connected to a grant zone southeast of Montrose that has timing restrictions placed on it, hence why it is the first area to get service within the city limits for this phase of construction. You're painfully close to 427! Oh, I can imagine how frustrating the wait has been. It will most likely be late summer or early fall before we are able to start connecting homes in your subzone. But, we are coming!
7:34AM April 02, 2020
Susan Reich
Are there any plans to bring Elevate to the Dakota Vista subdivision in Montrose (basically Maplegrove and 5950 Rd)? Now that schools are closed and we are all working from home (I am a teacher, and I have a college daughter now home and high school son), our current provider in this area isn't going to cut it during these current times and demands. Just wondering if we have any hope of getting Elevate out here? Thanks~
8:33PM April 06, 2020
Susan Reich
Thanks Becky -- we do have internet right now, we are just hoping for better internet soon, especially with the current circumstances :) Stay healthy!
3:16PM April 06, 2020
Becky Mashburn
Hi Susan, Yes, ultimately, we hope to provide service in your neighborhood. Unfortunately, right now, we can’t. Our network isn’t built in your zone yet (Montrose N 363). We aren’t able to provide you service today, so I did a little digging about other providers who may be able to get your home connected now. I think there are few wireless carriers who may be able to temporarily assist. Here is what I found: Clearnetworx (http://clearnetworx.com/wireless-internet/); Spring Creek Cable (http://springcreekcable.com); Century Link. As a new work-from-home/parent/amateur teacher, I can’t tell you how much I appreciate the job you do. I’m certainly doing my little ones a disservice right now. Wishing you the best and good health.
7:46AM March 27, 2020
Chris Peterson
I can see that Elevate fiber is already run to the Fire Station on Racine Road in Montrose. What about the possibility of continuing the run along the poles down Hwy 550 to serve south montrose along the highway? There are several subdivisions within 4 miles from the fire station that could served by running this down the existing poles along the highway without having to go underground all the way. The options we have south of town currently are intermittent and slow.
11:34AM March 27, 2020
Becky Mashburn
Hi, Chris. You are correct. We do have fiber to the fire station south of town as part of our partnership with Region 10—this partnership provided funding to build to places that are considered anchor institutions. In order to extend our network into the adjacent neighborhoods you mention, we do need to meet the preregistration goals. I wish we could build to every DMEA member who needs our service, but we can’t due to financial limitations. I’m sorry I can’t bring you better news right now. Wishing health and safety for you and family.
9:30AM March 13, 2020
Alison Smith
Hi, I was wondering if subdividing Cedaredge 124 had been looked at. The assumption with us and some of our neighbors is that the section of 124 that is closer to town is more year-round residents and a much higher percentage of these residents are pre-registered. Cedaredge 124 stretches all the way to the residences on the Grand Mesa, but I assume a larger chunk of these houses are seasonal vacation homes with a lower percentage of pre-registrations.
10:48AM March 27, 2020
Becky Mashburn
Good Morning, Alison. Short answer, yes! We actually tried to subzone Cedaredge 124 in multiple different ways, but none them actually helped to bring down the financial need or the preregistration goals. We also recently submitted the most populated portion of Cedaredge 124 for a federal grant. Unfortunately, they denied our application because they believe that your area is already served with high-speed internet. We aren’t sure what out next step is for Cedaredge 124, but we’ll keep trying.
8:05PM March 05, 2020
Jo Anne Nakano
When are you going to put Elevate in the upper Cedaredge area? We are suffering with terrible slow internet where it's difficult to take online classes.
3:06PM March 07, 2020
Roger Congdon
I'm with Jo Anne on this question. SOOOOooo tired of waiting. And, no, we are NOT already served. TDS, Adaptive, and whoever else is here is not "service," with slow speeds well below what we pay for, frequent outages, etc. I signed up for Elevate the first day it was available, at annual meeting what... 4, 5 years ago now. Still disappointed and waiting. And less than a mile away, they have Elevate. :-(
3:06PM March 07, 2020
Roger Congdon
I'm with Jo Anne on this question. SOOOOooo tired of waiting. And, no, we are NOT already served. TDS, Adaptive, and whoever else is here is not "service," with slow speeds well below what we pay for, frequent outages, etc. I signed up for Elevate the first day it was available, at annual meeting what... 4, 5 years ago now. Still disappointed and waiting. And less than a mile away, they have Elevate. :-(
2:45PM March 06, 2020
Becky Mashburn
Good Afternoon Jo Anne. Oh, how I wish I had better news for you. We recently submitted a large portion of Cedaredge 124 to a grant program called Reconnect. This particular grant is offered through the Rural Utilities Service which is part of the USDA. In December 2019, we were notified that they believe that your zone is already served and therefore our application was denied. I’m not sure what our next step is yet, but we’ll keep trying!
5:10PM March 05, 2020
Jon Montelin
Could you tell me what the black, cylindrical things are that are being placed on the side of power poles? Will these be emitting any electrical waves, microwaves, any kind of waves. I'm concerned that we get bombarded by enough stuff that might be a health hazard. I understand people wanting faster internet, etc., but at what risk. Hopefully you can put my mind at ease. Thanks
2:23PM March 06, 2020
Becky Mashburn
Hi Jon. Great question. Those black cylinders you see on some of the power poles are part of our fiber network. They are called splice cases. The purpose of this piece of equipment is to protect the fiber where we are have spliced it together from the elements. Splicing is the term used for how the fiber cables (which are made of hair thin glass) are fused together. So, think of them as just protective homes for specific parts of the physical fiber cables. They are not used to radiate any type of wave. I also want to note that the network we’re deploying is a hardwire directly to your home, and you as a consumer, can choose whether or not you’d like to activate a Wi-Fi network in your home. Our internet service transmitted via the actual fiber cables and our routers include 4 ethernet pots on the back so you can plug your internet connected devices directly in without having to turn on the Wi-Fi network. Let me know if you have any other questions. Thanks!
5:03PM February 25, 2020
Patricia Bigham
Hi! I was wondering if Delta's Remote area is going to be able to get Elevate, I haven't been keeping up so I'm not so sure what the parts that aren't highlighted mean at the moment.
2:12PM March 06, 2020
Becky Mashburn
Hi Patricia! Currently we do not have plans to build our network within the city limits if Delta. Since DMEA does not serve Delta, there are additional costs to building our network there. Our first priority is building out to the co-op's membership. What the future holds though, I don't know!
1:25PM February 24, 2020
Scott Withrow
My question now is will Elevate reduce the required subscribers for zone S 515 due to the fact that Ouray grant money installed a fiber backbone that runs directly through the middle of S 515? The remaining cost for developing our zone has to be a fraction of what it would have been before Deeply Digital installed the fiber line.
11:26AM February 25, 2020
Sara McCombs
Mr. Withrow, Unfortunately the Ouray County Health fiber optic line is not something that helps our distribution network. We argued heavily with both Ouray and Montrose County Commissions against the route chosen for that line, pointing directly at the fact that running down County roads cost their project significant added cost, all-the-while defeating abilities for Internet Service Providers to meaningfully leverage that line for distribution network efforts. At this point the limited number of homes passed on the route measured against the recurring cost to lease fibers on that route creates a more costly equation that would require a need to charge higher prices for our services to any subscriber along that route – it simply makes no sense. For the time being we must hold-steadfast with our forecast needed for Zone 515, but we are sizing that area for potential grant subsidies that could dilute those requirements in the not-so-distant future.
5:44PM February 21, 2020
Chris Peterson
Live in montrose S 515. What about grants for this rural area? I understand the city is getting elevate coverage when they already have other high speed options. What about all the initiatives for federal govt for high speed internet in rural areas.
9:28AM February 25, 2020
Sara McCombs
Hi Chris, We will be subzoning the remaining areas of the Montrose city limits this year. I recognize this doesn’t help you immediately since Montrose S 515 is located south, but ultimately, by segmenting our rural areas we are able to pursue more grant opportunities so that we can build them sooner. The most basic eligibility requirements for any grant we apply for have been 1-cannot be located within city limits; 2-cannot be considered serve already. As we move forward with the subzoning and grant efforts we will work to keep you updated. We are applying for new grants constantly. We may reach out to these areas for letters of support as we have in the past to attach to our grant applications. If we do, would you be willing to help us with a letter? Thank you and appreciate the support.
5:38PM February 21, 2020
Scott Withrow
I live on Buckhorn Rd in zone S 515. We see fiber cable going in on Buckhorn Rd and Uncompahgre. Does that mean zone S 515 is under construction? If yes, what is the likely date for residential service?
5:46PM February 21, 2020
Chris Peterson
I think they are running it up to Ouray with another company not elevate. I think it’s deeply digital
9:08PM February 19, 2020
Keith Nichols
I'm curious about the math and will use my own zone for an example -- Crawford 58. The status of my zone indicates that we are 60% towards the "goal" and that we need another 132 subscribers. My math indicates that if the remaining 40% = 132, the self-imposed goal for my zone is 330 subscribers. My question here is what does the "goal" number represent? Is the 330 total subscribers needed the total number of residences in the zone? Or do you arbitrarily choose a percent to apply to the total number to determine the goal? I'm not sure 330 subscribers is reasonable but it's your algorithm.
1:08PM March 16, 2020
Matt Oetker
I thought I'd seen earlier this year where the grant was approved for Zone 58. Looking at the web page now it's for Zone 57. Did something change? Why would a zone with less people get the grant approved over a zone with more people?
8:43AM February 20, 2020
Becky Mashburn
Hi Keith, You are correct-specifically, your zone's goal is 336 (our system is set to keep everything at whole numbers so that's why it's a bit off from the simple equation). That goal represents the number of people Elevate would need to take service in your area in order for the project to be financially viable. The goal itself is actually a percentage of all the premises DMEA serves with electricity within that entire zone. We evaluated the number of electric meters in each zone (removing places that would be ineligible, such as irrigation pumps and idle services) and then worked backwards using the total cost to build a fiber network in a specific zone and the number of customers need to support that network. Did I help? Or did that make it more unclear?
5:38PM February 17, 2020
jeremy lownes
Hello So I am in s.337 which was almost to goal at the end of 2019. Now I am seeing that we are are way down at like 38% to goal. It looks like according to the NEW zone map that my zone has been split up. It now is calling the other half of what used to be montrose s. 337, chipeta sub zone and those lucky folks are under construction. This is very frustrating. I believe the fine folks of S 337 deserve an explanation.
6:02PM February 17, 2020
Becky Mashburn
Hi Jeremy, You are correct. We’ve made changes to many of our zones, including yours. Thanks to a partnership with the City of Montrose, we are able to build out 97% of the city limits this year. This means we have subzoned the portion of your zone that fell within city limits, and, as result, your zone boundaries have changed. As you noticed, with this change, your zone’s progress has backtracked a bit. We know this is frustrating for you and your neighbors. So, why make the change? By removing the properties that fall within city limits, we now have more opportunities to apply for state and federal funding for the rural outlying areas. Every grant for which we apply requires that the area is not within city limits and is not considered to be already served with high-speed internet. I know it doesn’t ease the frustration, but I promise we are continuing to work hard to bring fiber to your community and we can still use your help. Please continue to spread the word to your friends and family about why you’re excited for Elevate.
7:05PM February 12, 2020
Jody Mattics
Hello, I check here often to see if Elevate is Coming soon! Finally... YAY! My area (Chipeta sub) is under construction! My queston is that when I initially signed up (when Elevate first started) I was told I wouldn't have to pay the $100 install. Now it has been added to the charges? Also, is there an Internet/TV package or are the services a la carte? Please advise.
6:08PM February 17, 2020
Becky Mashburn
Hi Jody, It seems there must have been a miscommunication. Elevate's standard installation fee is $100 and yes, you should be seeing that estimated charge on your preregistration record. I'm so sorry for the confusion. We also offer TV and phone service which you can bundle with your internet. That being said, as internet consumers ourselves, we decided against playing any of those frustrating pricing games like other providers, so we charge the same price whether you choose to bundle or not. You can check out our TV lineup online here - https://www.elevateinternet.com/elevate-tv (packages start at $29.95/month) and more about home phone here - https://www.elevateinternet.com/elevate-home-phone ($30/month for one line). Feel free to give us a call at 844-386-8744 or email customerservice@elevatefiber.com if you'd like to chat about any of our services.
10:26AM January 19, 2020
James LaPonsie
you say they have 6 million in grant money?! well what the frik are they camping on it for? here i am in pea green net so slow it took 5 minutes to pull up this page. just speed tested: 705 ms ping, .07 mbps dl, .05 mbps ul and all i see here is "grant denied" "grant denied" "grant denied"! I know it must look very pretty in the bank but Jesus spend some already!
6:11PM February 17, 2020
Becky Mashburn
Yes - preach! That's exactly our frustration too. On the upside, we're not just waiting around to hear. We actually just resubmitted Pea Green 128 for another round of grants this month. We'll take any good vibes you can spare. Thanks for the support!
6:19PM January 16, 2020
Timothy Crone
Usually when I sign on to check Pea Green area, I get sent to zones or whatever. Today, I get taken to a dashboard and it mentions my order for the internet. I dont want to get overly excited but, did Pea Green 128 finally get their grant? It's hard to run a business and homeschool when your internet drops at a daily rate! Thanks!!
2:40PM January 17, 2020
Becky Mashburn
Hi Timothy! Oh how I wish I had such great news for you. Unfortunately, Pea Green 128 was recently denied funding. We just got the disappointing news in December. So, we're regrouping and planning our next round of grant applications. Your dashboard is displaying the products you preregistered for. Thank you for the support!
11:01PM January 09, 2020
Robert Walraven
Just read the newsletter for the zones planned to be done this year, no surprise zone 148 not on the list for another year!!! Even though there's fiber ran down the road outside my house to connect to your substation. Hard to understand after 3 1/2 years no progress in this zone along with multiple grants denied, suggested to DMEA 5 years ago to used the extra fiber for the internet to our homesn when in saw DMEA installing the fiber. Starting to look like the empty promises of US West, Qwest and now Centurylink !! Discouraged and frustrated beyond ones imagination in a zone that has the fiber infrastructure with line ran but no Elevate serivce!! My elevate sign is been there so long it's faded and unrecognizable asking with my old Elevate Tshirt. Come on and get 148 zone on the radar ?!
9:48AM January 10, 2020
Becky Mashburn
Good Morning Robert, Thanks for reaching out. You’re correct, Olathe 148 was not listed as one of the grant zones we will be building in 2020. At the time the newsletter was put together, we still had not received any news about whether or not we were awarded funds to build Olathe 148 (along with portions of Delta S 414). And unfortunately, we’re still waiting. The committee has $6 million remaining to award. We feel your pain—the delay in the funds disbursements is frustrating at best. When we do have the final word, we’ll be sure to reach out with an update. I would be remiss if I didn’t address your other point of concern that Elevate and DMEA aren’t fulfilling the promise we gave our members. I recognize that the members, like you, who are still waiting for service are beholden to slow and often expensive internet service (if any at all), and it may seem like we’re leaving you behind. But monumental progress is taking place. More than half of all DMEA members from across Montrose and Delta counties now have access to Elevate’s high-speed internet. We really are improving the quality of life in our communities, and I hope you’ll continue to support our efforts, despite not being able to take advantage of our service yet. Thank you again for your passionate support of Elevate.
1:36PM December 31, 2019
Virgil Barnhart
Hi, we are in Delta 412 south zone. At this rate we will never get this service. We have been at the same spot forever.
2:39PM January 09, 2020
Becky Mashburn
Hi Virgil, I completely understand your frustration having to wait for better internet to come your way. We are working through every possibility for getting rural zones like yours built sooner through state and federal grant funds. A portion of Delta 412 South was submitted for grant funding in the summer of 2019, and unfortunately, in December 2019 we received the unfortunate news that we were not awarded funds. But, we’ll keep working at it. In the meantime, we appreciate any effort you can offer us by spreading the word to your neighbors to preregister on this site. Thanks for the support!
1:36PM December 31, 2019
Virgil Barnhart
Hi, we are in Delta 412 south zone. At this rate we will never get this service. We have been at the same spot forever.
1:36PM December 31, 2019
Virgil Barnhart
Hi, we are in Delta 412 south zone. At this rate we will never get this service. We have been at the same spot forever.
1:36PM December 31, 2019
Virgil Barnhart
Hi, we are in Delta 412 south zone. At this rate we will never get this service. We have been at the same spot forever.
10:14AM December 24, 2019
Robert Walraven
Did 148 get the grant this time?? Been waiting for years and still no reliable service in my area
2:43PM January 09, 2020
Becky Mashburn
Hi Robert, Thanks for checking in again. The wait for news has been frustrating at best. We’re in your same boat. Still no news on whether we have received grant funds for Olathe 148. $6 million remains to be awarded and we don’t know if we will be a recipient or not. The only grant news I do have is that the areas awarded west of Montrose, northeast of Delta, and near Crawford will be built this year! Construction should start in March at the latest. Recently, another area southeast of Montrose was also awarded funds, and we will be able to build those this year as well. Once we get the final word on your zone, we will be sure to make an announcement. Thanks for the support!
8:25AM December 26, 2019
Stacey White
Robert, Thank you so much for staying on top of this. I would love an update on 148 as well!! I wish they would do regular updates on the Zones. Especially those in line for grant money. I have left multiple messages, and never get a return phone call. I must be calling the wrong people...….
12:41PM December 23, 2019
henry Earenst
Hi we live in Montrose 363. 5950 rd and maple grove are there any updates. There are not enough people left that haven’t signed up to fulfill our area. It is a huge zone and There are four subdivisions at this location that could be sub zoned out
2:45PM January 09, 2020
Becky Mashburn
Hi Henry, Good news, in 2020, we will be subzoning the remaining city limits of Montrose and construction will kick off in those areas by this summer. We are in the process of finalizing our maps and design—stay tuned for changes to the zones on this site over the next month. Meanwhile, keep telling your neighbors about Elevate!
5:08AM November 08, 2019
Vicki Watts
Hey - I'm in Zone 175 Grant Zone and I have been told that we will get elevate fiber here at my home this fall!! Where is it???? There has already been 2 men out here to check the power poles to hang the fiber line about 3 months ago.. and we have not saw or heard anything. Elevate, my understanding was the grant went thru for this..I even talked with elevate at the Montrose office and she assured me that I was definitely in the zone with the grant money and we would have it this fall! This has been such a frustrating process, if you can call it a process. I have been ready to purchase this ever since it came to this area and still no fast internet! I have lived here for 31 years in this home with 2 electric meters that I pay for monthly.. Its just a shame that we don't have elevate fiber right here on Hwy 92.. I am approx. 500 yards from your active fiber line and still waiting! A Very Frustrated DMEA Customer
2:50PM January 09, 2020
Becky Mashburn
Hi Vicki, If you are located in the Delta N 175 grant zone, you will get Elevate this summer! I apologize for the delay. We chose to bid the construction of this zone with a large group of other zones in order to get the best price possible for our members. In this case economies of scale proved to be essential. Construction will kick off in your zone in March, and we expect to be hooking up live customers by this summer. I know that is a lot longer than both you and we hoped you would have to wait, but it was the best financial chose for Elevate, DMEA, and our members. Thanks for the support and we appreciate you sticking with us—building our network out over 3,000 miles is a massive undertaking, and we couldn’t do it without support from people like you!
2:45PM November 05, 2019
Chris Peterson
Any idea on updates for Montrose S515. Live in Rivers Edge, south of Montrose, and really could use the service, especially since we have to use wifi for cell service and right now it is patethic.
3:07PM January 09, 2020
Becky Mashburn
Hi Chris, I apologize for the extended delay in my response. No excuses—I failed to check in on these messages and left you waiting for an answer. We will be subzoning the remaining areas of the Montrose city limits this year. I recognize this doesn’t help you immediately since River’s Edge is located further south, but ultimately, by segmenting our rural areas we are able to pursue more grant opportunities so that we can build them sooner. The most basic eligibility requirements for any grant we apply for have been 1-cannot be located within city limits; 2-cannot be considered serve already. As we move forward with the subzoning and grant efforts we will work to keep you updated. Thanks for checking in and sticking with us!
2:45PM November 05, 2019
Chris Peterson
Any idea on updates for Montrose S515. Live in Rivers Edge, south of Montrose, and really could use the service, especially since we have to use wifi for cell service and right now it is patethic.
5:13AM October 17, 2019
Nathan Durham
Any updates on Delta North 175 Grant Zone. I know its comming this fall but haven't seen anything happing yet.
9:25AM October 17, 2019
Becky Mashburn
Hi Nathan, We are currently finalizing the designing and bid for all our approved grant zones, Delta North 175 included. We anticipate being able to provide live service, in homes like yours by Q2/Q3 of 2020. I know that sounds far away, but we have a large amount of infrastructure to put in the ground before we can start firing up Wi-Fi networks! Thanks for sticking with us. We're looking forward to get your zone up and running!
5:38PM October 15, 2019
Tina Geering
Any word on 813? East side of American Village?
11:51AM October 16, 2019
Becky Mashburn
Hi Tina! Montrose 813 is live and service is available! However, I'm thinking you might be referring to Montrose 814 which encompasses most of American Village. If that's the case, yes, I do have good news. Right now we are finalizing plans for 2020 to begin constructing in the remaining areas within the city of Montrose, your neighborhood included. I don't have accurate information on what the timeline will be yet, but we expect to be providing live service by the end of 2020. Be sure to keep an eye on your email inbox; we'll send notifications when construction kicks of with anticipated dates for when you'll be streaming to your heart's content on Elevate's network.
2:58AM October 11, 2019
Leslie Garlinghouse
Way is elevate adding more area to 148 instead of making a new zone???
11:54AM October 16, 2019
Becky Mashburn
Hi Leslie, I want to dig deeper into your question. Are you referring to Olathe 148? That zone has not changed. We did add a handful of new homes to Hotchkiss 48 because we were able to incorporate a neighborhood in the most economical way. If you'd like to send more more information, please feel free to hit me up at becky.mashburn@dmea.com. . Thanks!
12:03PM October 07, 2019
Robert Walraven
Sent email to Mr.Kurtz , no reply?? Checking in on any updates on Grant for 148 ?? Need the service !! Mr. Kurtz: I emailed the Board a few years ago when I observed fiber being installed on Falcon Road for the substation East of my house, I wrote and suggested to the board the very business in place today. I lived on East Falcon Road for over 21 years with always being promised high speed service from phone companies and other providers! The goals set in my zone and many others are unrealistic. We do not have the means to reach the goals established. So disappointing the first grant not approved and now waiting a year later for results of second grant!! Elevate has become the “we are working on it” company just like Century Link and it's previous owners told me for 15 years I would get DSL "next year"... Never happened. The fiber is already ran down Falcon Road, which would mean less costs than other areas that received grants recently. It seems like usual the more populated areas get priority while rural areas wait and wait for years! I’ve knocked on doors, worn my Elevate T-shirt, and displayed my yard sign! Now, after almost monthly update requests via Messenger and your online comments, Mrs. Mashburn has referred me back to you! But just like my weathered unreadable yard sign, I feel this process is in need of improvement and a refresh so other zones just like mine finally get some attention!! Respectfully, Robert Walraven, Zone 148
9:22AM October 17, 2019
Becky Mashburn
Hi Robert, Unfortunately, I don't have any new updates from the last time we chatted about this. We expect to hear about the grant for your zone by December 1, 2019. I know the wait is frustrating - we're sitting on edge here at the office too! To expand a bit further on our process and zones, we have definitely looked at sub-zoning and have successfully deployed that in numerous areas across our service territory. Then, there are other zones that we tried tirelessly to find a sub-zone that met both our financial requirements and had the member support through preregistrations; and we just couldn't make it work. When we have official word on the grant, we'll be sure to let you know. In the meantime, keep your fingers crossed for us! Thanks!
9:22AM October 17, 2019
Becky Mashburn
Hi Robert, Unfortunately, I don't have any new updates from the last time we chatted about this. We expect to hear about the grant for your zone by December 1, 2019. I know the wait is frustrating - we're sitting on edge here at the office too! To expand a bit further on our process and zones, we have definitely looked at sub-zoning and have successfully deployed that in numerous areas across our service territory. Then, there are other zones that we tried tirelessly to find a sub-zone that met both our financial requirements and had the member support through preregistrations; and we just couldn't make it work. When we have official word on the grant, we'll be sure to let you know. In the meantime, keep your fingers crossed for us! Thanks!
11:58AM October 05, 2019
James LaPonsie
I check here often to see if my zone (pea green) is any closer to the goal because terrible net costs me money and education daily. lately I've noticed people have been slowly registering but the percentage has not changed from 50%... just wondering why. Really hate my life on elite broadband as there is absolutely nothing elite about their service.
11:22AM January 13, 2020
Diane Pfifer
Same here we are in the Peagreen area also and it is almost in last place, wish people would sign up can't understand why they wouldn't want a better internet service.
12:11PM October 16, 2019
Becky Mashburn
Hi James, You're right. The preregistrations for Pea Green 128 have been slow and steady. It looks like 80 new preregistrations have come in since the beginning of the year, which would equate to (give or take) around a 10% increase since 1/19. I'm sorry to hear your current service is so poor. I hope you'll stick with us through the long haul as we work to get zones like yours to goal and fiber built. But I know the wait and frustration are hard! Thanks for the support.
7:12AM September 28, 2019
Brian Luoma
Ray Saenz is the best! He knows what he is doing, and had us up and running very quickly. Ray still took the time, tho, to explain everything to us Very important to those of us that are cyber-challenged. He even left us his phone number in case we have a problem. Thanks Ray!
12:00PM October 16, 2019
Becky Mashburn
Hi Brian, Thank you so much for the kinds words. I will be sure to pass this along to Ray. And we couldn't agree with you more. He really is the best!
8:11PM September 23, 2019
George Brezinsky
Can hardly wait to see who gets to us first . . . Elevate or Amazon Satellite . . . Tired of Charter/Spectrum's fluctuating megs per sec . . . almost seems like someone let's up on the throttle!
8:11PM September 23, 2019
George Brezinsky
Can hardly wait to see who gets to us first . . . Elevate or Amazon Satellite . . . Tired of Charter/Spectrum's fluctuating megs per sec . . . almost seems like someone let's up on the throttle!
8:51AM September 06, 2019
Robert Walraven
Checking in on any updates on Grant for 148 ?? Need the service !!
10:31AM September 06, 2019
Becky Mashburn
Hi Robert, we don't have any new news yet. But, I'd like to connect with our grant coordinator here, Mark Kurtz. He can give you a better run down of where we are at in the process. His contact information is mark.kurtz@dmea.com or 970-240-6817. Thanks for sticking with us!
10:31AM September 06, 2019
Becky Mashburn
Hi Robert, we don't have any new news yet. But, I'd like to connect with our grant coordinator here, Mark Kurtz. He can give you a better run down of where we are at in the process. His contact information is mark.kurtz@dmea.com or 970-240-6817. Thanks for sticking with us!
8:51AM September 06, 2019
Robert Walraven
Checking in on any updates on Grant for 148 ?? Need the service !!
7:57AM August 07, 2019
Lisa Wolf Johnson
Zone 68. Still waiting. This reminds me of lagging, party-line rural telephone "service" in the 1950s, 60s and 70s, when Ma Bell was finally forced by the SDPUC to upgrade rural lines. Will it take PUC mandates here? Half a century later? Also, any overtures to potential out-of-area customers could not pass the smell test, with existing qualified DMEA customers waiting... and waiting... and waiting to be served.
10:34AM September 06, 2019
Becky Mashburn
Hi Lisa, We hear ya! Our #1 goal is to bring fiber to every home and business that DMEA serves. But, we also have to balance the realities of time, manpower, and money. More than half of DMEA members now have access to Elevate (yeah!), but that means almost half of you are still waiting. We recognize that's frustrating and appreciate your patience and support. Please do help us continue to spread the word to all your neighbors and friends.
10:34AM July 25, 2019
Kyle Merriman
Becky, In response to your reply in June, I would be more than willing to help in any way I can with our Delta E176 zone.
10:29AM September 06, 2019
Becky Mashburn
Hi Kyle, Great! We have yard signs and information stocked at each of our offices. So, feel free to swing by the Read or Montrose Office to pick up supplies. We so appreciate your support and willingness to help.
1:16PM July 18, 2019
Melindy Kennedy
I signed up a couple of days after you first announced Elevate . I live in a in zone 148. Still waiting.
9:30AM July 15, 2019
Robert Walraven
Checking in on any updates on Grant for 148 ??
7:07AM July 02, 2019
Tracy Brown
Hi Becky, The map shows our home is in subzone 412, but shows the front of our property in Delta E176. There is road access coming from either direction. I originally signed up under E176 when it was the only zone showing for us but immediately signed up with subzone 412 when it showed available. It shows subzone 412 as active - has it been installed?
6:45PM June 14, 2019
Timothy Crone
Becky, can you tell me how the grant request for Pea Green 128 is going? Adaptive, even on their own servers, keeps dropping speed and right now we have been paying $50 a month for 2 mbps or 5 mbps, depending on the day. Theres not much they can do, and I reset my modem once a week. Also once grant is approved, how long does it take to get service? Thanks!
12:25PM June 17, 2019
Becky Mashburn
Hi Timothy, our initial run at getting a grant for your zone was denied, so we are on round #2! We are resubmitting your area to another program this summer. Keep your fingers crossed for us! Once a grant is approved, timing can vary. There is typically an appeals process that delays construction a bit, so it's often 4 to 6 months after getting the award that we can break ground.
3:53PM May 23, 2019
Kyle Merriman
I live in Delta E176 and looking at the map for this I am not sure there are even 132 homes to complete this total. Does the mapping program ensure there are enough residences to meet the goal? Are there any outreach or messaging campaigns which can help get to the goal? I have not seen anything for Elevate around our area at all.
12:59PM June 17, 2019
Becky Mashburn
Hi Kyle, thanks for checking in. I can confirm, yes, our mapping does ensure that there are enough potential service locations to meet your goal. We start by using our DMEA meter count in the area and then reconcile it for locations that just don't make sense - think irrigation pumps, street lights, idle services, and the like. Our #1 outreach campaign that has worked in zones that have met their goal is word-of-mouth from members like you. We recognize that asking our members to help of spread the word is a BIG ask, but it has proven instrumental in getting to where we are today (6,000+ live customers and counting in just 3 years!). We have yard signs available for pick up at either office you can display in your neighborhood and social media has been a powerful tool for our grassroots effort as well. Would you be willing help?
9:24AM May 17, 2019
Sean Hale
Signed up in pea green over a year ago. Still not even close to the goal. Wasn't even worth my time putting my address in. This is so irritating and pathetic, I've had DSL from centurylink for 5 years and it is terrible, and I'm really tired of the speed.
12:53PM June 17, 2019
Becky Mashburn
Hi Sean, We hear ya! That's why Pea Green 128 is still one of our top priorities for grant funding. We submitted your zone previously, but our grant was denied, so we're back at round #2. We help to submit Pea Green 128, and others surrounding it, for grant funds this summer. Keep your fingers crossed for us!
6:40PM June 14, 2019
Timothy Crone
Wow you can get DSL?? We have Adaptive. $50 for 25 mbps we are lucky to get 10 mbps most of the time.
4:33PM May 08, 2019
Alessio DeMonte
Im in zone Delta 142 south. It has been months since a person has signed up for fiber optic here. Is there any possible way to get the company to install the line without waiting years for it? We still need 300 some people to sign up but most people I know already have.
12:52PM June 17, 2019
Becky Mashburn
Hi Alessio, I'm sure that's frustrating for you. Unfortunately, Elevate isn't able to just build our fiber network out in one fell swoop, even though we so wish we could. Fiber is expensive and one way we're ensuring a sustainable build is to build in phases based upon community interest. These preregistration goals help us do that. But, these goals are also frustrating for those of us still waiting. We were able to successfully subzone a portion of Delta 412 early this year and we are working through the rest of our service territory look for more opportunities like that. But for members like you who are located in the portion of the zone still without service, I do have some good news. We are submitting the remainder of Delta S 412 for grant funding this summer which would allow us to build our network in your zone and bring service sooner. I don't have any other details regarding timing yet, but we'll keep you posted!
4:34PM May 08, 2019
Alessio DeMonte
Sorry Delta south 412
4:34PM May 08, 2019
Alessio DeMonte
Sorry Delta south 412
12:52PM May 06, 2019
David Rosenberg
I live on Hanson rd in Cedaredge...edge of zone 124..the elevate line stopped one block from my house...my neighbors are using elevate service and I sit here wondering what does a home owner have to do to get service....Christine Knight Delta County Attorney retired.
8:31PM May 04, 2019
Nora Peterson
I am wondering what constitutes a "subzone"? Like the Crawford subzone 57 Can Cedar Mesa be a subzone of 124? The main fiber is running just south of the here, from Orchard City 112 to Hotchkiss 67. (I drive by it every day and am envious of those who do have great internet) I agree with Barry...I don't think we will ever have Elevate.
2:40PM April 15, 2019
Barry Long
I am seriously beginning to think we will never get Elevate. I am in zone 58 and do not believe there are 148 more people that want to change their service. Many people in our area are older and do not like change. Most likely they will not sign up as they do not require better service. I do not have phone service where I live so I am limited to use a dish service for internet. I was so excited in the begining when we signed up. A year and a half later I don't think it is going to be anytime real soon.Anyone I know with elevate internet have been very positive. Not being able to get it is frustrating.
4:24PM April 15, 2019
Becky Mashburn
Hi, Barry. You're not alone in your frustration and I'm sorry I can't be the bearer of the news you want. Our goal is to be able to serve members just like you who are subject to poor (or in some cases no) service. However, that's easier said that done and it will take time for us to get each zone to goal. We appreciate the support from the get-go and understand the waning patience. Many of us at the office are still waiting as well. I hope you'll stick with us and continue to encourage your friends and neighbors to preregister here. Thanks!
10:58AM April 12, 2019
Jodi Paradis
I am just NE of US 50 in Montrose 812 probably less than a mile or mile and half from Montrose 415 that has Elevate. Why were we not included in the city limits of Montrose? which I belive is Montrose 415. It's very dissapointing to have to have to wait so long for a great service that would be more reliable. With only 62% how long would you expect the wait to be? Thank you Jodi
3:08PM November 23, 2019
Thomas Heidger
I could throw a stone from my house and hit both zones 415 and 427 but with the percentage they need to complete 812 I'll be too old to use the internet. I'm not holding my breath for a chance it will be done in 5 years. There just aren't enough people that use the internet in this area to get 100%.
4:04PM April 15, 2019
Becky Mashburn
Hi, Jodi. Great question! There are a lot of Montrose zones that include both portions inside and outside the city limits. Our zones aren't dictated by city limits, subdivision lines, etc. We recognize that can be confusing. Each zone is actually determined by the main power line that brings power to that particular area. Our fiber will follow the same path as our power lines. Therefore you're in Montrose 812 because the main line bringing power into that part of Montrose is #812. Likewise, the homes in 415 are fed by the main line #415. It's a dreadfully uncreative naming process but it ultimately helped us keep each zone delineated. I also completely agree with that that the wait is disappointing and frustrating! Unfortunately, waiting is a reality of our project. In total, we're working to build more than 3,000 miles of fiber from the ground up so we can bring faster and more reliable internet. It's an expensive undertaking. I wish I had a crystal ball that could accurately predict when your zone would hit its goal and we could build there (if you find one, let me know!). Until then, all I can ask is that you keep spreading the word to neighbors to preregister on this site. Thank you!
11:27AM April 10, 2019
Lacinda Harris
I live just east of Delta, on the edge of City Limits, I think we are listed as zone remote? Fiber runs down the road in front of the house. Any idea when we might be getting elevate?
3:54PM April 15, 2019
Becky Mashburn
Hi Lucinda, I looking deeper into your question to determine why you're not receiving a zone assignment. Are you a DMEA member or do you receive your electricity from the City of Delta? If you're a member, your address should be falling into a zone (however, there are a few cases where the map isn't syncing). If you are an electric customer for the City of Delta, you are in a remote zone because DMEA doesn't serve that area and at this point in time Elevate's zones only encompass the co-op's foot print.
6:11AM April 10, 2019
Robert Walraven
Yes I'm asking since fiber already exists East on Falcon Road... That should reduce costs and overall time needed to hook up residences in this area?
4:16PM March 30, 2019
Robert Walraven
Do you know the first Grant number that was turned down. I was researching this and couldn't find online any grants for Zone 148.. thanks again
10:51AM April 08, 2019
Becky Mashburn
Hi Robert, Are you referring to the expense to build a fiber network in your entire zone? You are correct, DMEA has fiber connecting all of its substations. That was a step completed many years ago to improve our electric grid communications and overall reliability. So, big picture, yes not having to build fiber to all substations today is a savings for us. That is taken into account for any step Elevate takes.
10:51AM April 08, 2019
Becky Mashburn
Hi Robert, Are you referring to the expense to build a fiber network in your entire zone? You are correct, DMEA has fiber connecting all of its substations. That was a step completed many years ago to improve our electric grid communications and overall reliability. So, big picture, yes not having to build fiber to all substations today is a savings for us. That is taken into account for any step Elevate takes.
12:30PM April 04, 2019
Robert Walraven
Does it cut down on expenses because east on Falcon by my house already has fiber lines ran to a substation??
3:38PM April 01, 2019
Becky Mashburn
Hi Robert, Olathe 148 is part of our upcoming cycle this spring. We are in the final stages of gathering the public comments (which I believe you already submitted one early on). I will check in with the grant team to see if there is a more specific timeline out there and get back with you.
3:15PM March 19, 2019
Jeff McCracken
I live near sweet corn park any word on when we will get internet?
2:27PM March 22, 2019
Becky Mashburn
Hi Jeff, It looks like you are located in zone Olathe 148. It is currently 43% to goal and needs 339 more people to preregister. Unfortunately, that means I don't have a good time prediction for when Olathe 148 will have service. However, it is one of the zones we are resubmitting to a grant program this spring. I don't have information on the timing for this particular grant yet, but we'll keep everyone posted when we know more. Thanks for checking in.
3:06PM March 14, 2019
Robert Walraven
Any updates on the new Grant request for Olathe 148?? I. Know the first Grant was denied just hoping things go through this time. Thanks again
2:07PM March 18, 2019
Becky Mashburn
Hi Robert, We're preparing to file the new grant any day now. Unfortunately, that means I don't have much of an update to give. We did get an overwhelming amount of support in the form of letters and comments from members like you. Thank you so much for that! The new submission will be filed within the month and then we wait. Thanks for checking in.
7:18PM March 11, 2019
David Seastead
Signed up last week and got the automated order confirmation email but no contact since. No phone number on the email and can’t find one on this site. What gives? SO #26045
10:05AM March 22, 2019
Becky Mashburn
Hi David, It sounds like your experience with has been subpar. I apologize. I have looked up your account and can confirm that yes, you are contracted. I've printed it out and will personally deliver it to our scheduling team. I will have them call you today and we will get you in the next available open spot. If issues persist, please reach out to me directly at (970) 240-1263 or becky.mashburn@dmea.com. My apologies for the delay and confusion. We pride ourselves on making sure you have the best experience, but we've dropped the ball and now, we will fix it.
9:33AM March 22, 2019
David Seastead
And? Called once last week and was put on hold until your hours ended and got disconnected. Called again just now and Rosemary couldn't find my contract, had something under a completely different name, said she'll look into it and call back. Also tried to log in to smarthub again and it said my password was wrong. Tried to recover the password and it just said invalid login. Tried to register and it just said invalid login again, which makes no freaking sense whatsoever. On the dashboard the progress box is simply blank. Coming up on three weeks now since I signed up...
2:04PM March 18, 2019
Becky Mashburn
Hi David, My apologies for the delay! I see that you are signed up and all set. I'm going to pass your note along to our scheduling team to make sure nothing slips through the cracks. In fact, they may have already beat me to it;) Thank you for reaching out - stay tuned!
1:55PM March 03, 2019
David Rosenberg
Zone 124. Your cable is on my street but stopped 1/4 mile from my house...Whats up...live on Hanson Road? Read other zone 124 comments and looks like we are sol. Thanks Dave.
11:30AM February 21, 2019
Donald and Laura Covault
We just had Elevate install internet, phone, and tv. I would like to thank your Fiber Installation Technician Ray Saenz for the amazing job he did. We are not tech smart and to make this change was somewhat overwhelming. Ray has not only an impeccable work ethic and knowledge but lots of patience in walking us through the steps of using the Firestick.
2:01PM March 18, 2019
Becky Mashburn
Thank you Donald and Laura for the kind words. We think Ray is pretty great too. I will be sure to pass along your thanks to him and the rest of the team. And, THANK YOU for choosing Elevate. I hope you're enjoying your new service.
11:29AM February 21, 2019
Donald and Laura Covault
We just had Elevate install internet, phone, and tv. I would like to thank your Fiber Installation Technician Ray Saenz for the amazing job he did. We are not tech smart and to make this change was somewhat overwhelming. Ray has not only an impeccable work ethic and knowledge but lots of patience in walking us through the steps of using the Firestick.
11:11AM February 19, 2019
Virgil Barnhart
Hi, we are in Delta 412. We currently are on HughesNet and Dish. Our contract with Dish is fulfilled as of January, however HughesNet is not up until December. Any advice on how we can get Elevate before December without buying out of HughesNet? Thank you
2:45PM January 31, 2019
Linda Chadwick
Hi - Trying to find out what the status is in my zone: Delta 412 Subzone. It's a separate zone on your map; on my dashboard, I see that we're 120% subscribed for our goal, but it doesnt' appear on your zones page in either the "zones in service/under construction" or the "zones in preregistration" lists. Any info would be appreciated - we're REALLY anxious for you here!! :) ~ Linda
2:00PM March 18, 2019
Becky Mashburn
Hi Linda and Tamera, Circling back to this conversation just to make sure you're not left in the dark! Delta 412 subzone is now live. You should have received a terms agreement via email. Once you're accepted that, we can get you installed in no time!
2:51PM February 13, 2019
Becky Mashburn
Hi Linda! I am oh so happy to report the good news. Delta 412 subzone is at goal and construction of the main network is in full swing! We expect that we will be able to reach out to individuals like you in early March to finalize service agreements and begin scheduling installs! The construction took a little longer than expected because we (luckily) had some real winter weather this year. Please do spread the word and keep an eye on your inbox for information about signing your service agreement. We'll be in touch soon.
2:36PM February 13, 2019
Tamera Sandoval
Me too! Please update us on the status. I saw Elevate trucks down our road last week, but see no status updates - nor even where we are in the process other than we've met our goal by 129%.
2:36PM February 13, 2019
Tamera Sandoval
Me too! Please update us on the status. I saw Elevate trucks down our road last week, but see no status updates - nor even where we are in the process other than we've met our goal by 129%.
1:08PM January 13, 2019
James Foster
We live in Cedaredge 124. I've read all the previous questions/answers, so I understand your position. My question is this: We've been waiting to leave TDS for Elevate, but if it is going to be quite a few years, maybe we should go ahead with another service in the meantime? We didn't want to switch if Elevate would come within a year but it sounds like we should go ahead and find another provider.
2:53PM February 13, 2019
Becky Mashburn
Hi James, I think you're spot on with that idea. It can't guarantee a timeframe for Elevate and we'd rather you not just suffer if you can find an alternative. Please let me know if there is any other support I can offer (until we actually hook you up). Thanks for understanding!
5:52AM January 03, 2019
Brandon Pratt
So I've been registered since the beginning, E 814?, and I'm sitting here waiting for spectrum to load anything. But since you all don't really seem to be worried about generating new registrations how do take my name off the list? Also I'm curious how much of my electric bill goes to pay salaries for a service that will probably be out dated by the time it shows up
11:56AM January 03, 2019
Becky Mashburn
Hi Brandon, So glad to hear you supported Elevate right off the bat. We are very focused on building our network and gaining new customers (believe me, it’s one of the reasons I toss and turn at night!). Montrose 814 is now more than halfway to its preregistration goal and we’re still working to keep zones moving forward. To address your last question, while linked, Elevate and DMEA are separate companies with separate books and your electric bill is tied to DMEA services. I hope you will continue to support our project, we are doing this for the exact reason you state in your first sentence: members, like you, are experiencing subpar internet service and it’s holding our area back. But, there are frustrating realities to building a new fiber network. It will take multiple years to build out the plant and as we do so, we must ensure we are building a customer base that will continue to propel us forward. It’s not a commitment we take lightly. All that being said, I can delete your preregistration if you would like me to. You can let me know by commenting here or drop an email to customerservice@elevatefiber.com. Wishing you all the best in the New Year!
7:56AM December 16, 2018
Stacey White
Becky, any news on Olathe 148 and Pea Green 128? Did the Grant's get approved?
10:57AM January 03, 2019
Becky Mashburn
Hi Stacey, So sorry for the delay. I DO have news. Our first application was rejected but we aren't giving up. In fact, we are now improving our application to resubmit in the spring. We are looking for help from members like you. Turns out public comment is highly valued by the grant review committee, so we are asking members within the zones to submit a public comment in support of our application. Would you be willing to help? You can submit your comment to us online here - https://www.elevateinternet.com/publiccomment. Thanks!
10:56PM December 02, 2018
Kevin Lorenz
Becky, How do the grants work? Do you still need full enrollment if the grant is approved? What portion of 414 was submitted for a grant? Thanks
9:45AM December 12, 2018
Becky Mashburn
Hi Kevin, First off, let me apologize for my delay in responding! If we are awarded a grant to build our network in a full zone, no, the preregistration goal for that zone does not need to be met. In the case of Delta 414, we submitted approximately the southern half of the zone for consideration. Unfortunately, we received notice at the end of November that the grant was not awarded. However, we are not giving up and we are working to resubmit a stronger application here shortly. Thank you for your patience and support.
10:38AM November 02, 2018
jerry krager
Becky, I will say this again. Those in area 124 that actually LIVE in 124 full time have probably already preregistered. The other 52% don't live here. They are from out of state. Sometimes they show up for a month or two during the summer. Many have not been here for years. They merely pay their electric so the pipes wont freeze. I am now confident that Elevate will never service 124, even though at one of your early meetings 3-4 years ago we were told that EVERYONE receiving power from DMEA would eventually get Elevate but that seems to not be 100% true anymore. Now there is a strong probability that the few little companies will go out of business because of the saturated Elevate customers all around 124. The size you have made 124 is incredibly large and unfair.
9:54AM December 12, 2018
Becky Mashburn
Hi Jerry, We feel your pain, and I wish I could deliver the news you want. Cedaredge 124 is a large rural zone, as are many other areas we are working to bring service. The wait is frustrating. Our board and the staff recognize the need of members like you, but we also must consider our fiduciary responsibility. Building fiber is expensive—very expensive, and we have put in place a system that allows us to build a new fiber network from the ground up in a manner that protects the co-op and sets a foundation to continue moving the build forward. We are considering subzones and are successfully moving forward with a few in early 2019! And while Cedaredge 124 is not one of these current subzones, please know that we haven’t forgotten about any of our zones from yours to Cimarron to Somerset. In the meantime, all I can do is ask for your continued support and passion and thank you for your patience. I know it may not sound like much, but we do truly appreciate the passion our members have put into this project and we wouldn’t be where we are today without it!
12:15PM November 02, 2018
Nathan Durham
Jerry I fill your pain. I think North Delta Zone is to large ain't no way to get 650 people to sighn up for this and your right it is unfair
6:44AM October 24, 2018
Michael Warner
I do not know your cable plant distribution but it appears that Cedaredge 124 has two geographically separate cable/pole line infrastructure areas. There is the Surface Creek Valley area and there is the Cedar Mesa area. Therefore, it appears there are two separate cable distributions for these two areas so why are they lumped together in a single large area? Cedaredge 124 requires 8.67 households to preregister to move the goal one percentage point. Then there are some zones, which only require one person to move the goal one percentage point. Of the Elevate Fiber network Cedaredge 124, by far, requires the largest number of preregistrations necessary to reach the Elevate Fiber goal of 100% before construction starts. You might consider splitting this one large zone into two smaller zones ….. 124A and 124B. I know ….. the numbers do not lie but one of these two geographic areas might realize a more realistic start date.
4:42PM October 23, 2018
Judy Langston
What does it take to get a zone into the loop for grant funding?
5:16PM October 21, 2018
Marcus Dean
It appears to me that Cedaredge 124 will never reach the pre-registration goal needed to start construction. If that proves to be the case, will Elevate fiber be made available to those of us who have already pre-registered? If so, when will that happen? Thank you.
11:17AM October 23, 2018
Carroll Allison
What can we do to get Cedaredge 124 into the grant cycle? It is frustrating to live, literally, next door to folks who already have the service and see responses like this. Maybe DMEA should take another look at pre-registrations in boundary areas and determine whether the income received from these new accounts would merit redefining the zone borders.
1:40PM October 22, 2018
Becky Mashburn
Hi Marcus-We’re working hard to make sure that’s not the case! But, you’re right, Cedaredge 124 has a long road ahead of it before it meets the signup goal. There is a lot of behind-the-scenes work we do to assess zones like yours to be considered for federal or state grant funding. Right now, Cedaredge 124 is not in the grant cycle, but we will continue to pursue any opportunity that fits. In the meantime, we are still pushing people to preregister in your zone and get the word out. I hope you’ll stick with us! If, over the 6-years we expect it to take to build out DMEA’s service territory, your zone doesn’t reach the signup goal, we may not be able to build out our fiber network there.
4:38PM October 12, 2018
Thomas Heidger
I'm one of the unfortunate few that is surrounded by already active areas 415 and 427 (which is right across the street), but section 812 is stagnant at 52%. Is there anything we can do to get more interest in this lower populated area? Prices are rising every year for high bandwidth service and I'm wondering if we'll ever get improvement.
1:29PM October 22, 2018
Becky Mashburn
Hi Thomas—We feel your pain and understand the frustration! We are working diligently to help zones get to goal and bring fiber to members like you. On that same not, help from people like you has been instrumental in doing that. We have yard signs, t-shirts, info cards, and more all available at our office for members to pick up and hand out to friends and neighbors. Would you be willing to help us spread the word? Just give our office a call at 877-687-3632 or swing by the office M-F, 8AM – 5PM.
6:56PM September 25, 2018
Brittney Crone
Pea Green needs about 482 more people!!! I really hope we get SOMETHING SOON!!! Im tired of not even getting a full 10 mbps with this broadband stuff we have to deal with. Sure would help those of us who are outside of town and who rely on reliable internet (for work, school, etc).
11:15AM October 08, 2018
Becky Mashburn
Hi Brittany! Pea Green 128 is one of the zones currently in the grant cycle. We have not received any additional news on the status of this grant request yet. But, we will keep you posted when we hear more!
10:08AM September 20, 2018
Robert Walraven
Glad to read 148 is in the next Grant request!! Thanks guys for including us !! Can't wait to get the service!! What's the time line look like on this grant??
6:38PM September 18, 2018
Nathan Durham
Been awsome if Delta North 175 was on the grant funding too
11:51AM September 18, 2018
Becky Mashburn Campaign Owner
Hi Robert, I do have good news! Olathe 148, along with Pea Green 128 and a portion of Delta S 414 have been submitted for grant funding. We’ll keep you posted if and when progress is made. But for now, we wait. Thanks for your support and passion. We appreciate it!
10:13PM September 16, 2018
Robert Walraven
Any updates on funding for 148, not a dense area and I'm in a area that needs the service, more rural home businesses and a farm area that makes it difficult to reach the goals set?... Been trying for better service like this for over 20 years , been told soon so many times by others!! I'm all in if chosen to get this service!! One gigabite speeds with phone service and television when available and the monthly maintenance service and support plan will be my choice !! I know you guys are doing your best and appreciate this program is behind built for our customers!! FCC funds rural broadband for more than 700,000 homes and businesses The Connect America Fund is backing the project with almost $1.5 billion. Kris Holt Kris Holt, 4h ago As part of its efforts to make broadband more available in rural areas, the Federal Communications Commission announced that the Connect America Fund Phase II "reverse auction" will bring broadband service to more than 700,000 homes and businesses for the first time. More than half of those will have download speeds of 100Mbps or more, with 19 percent gaining access to gigabit downloads. All but a couple thousand locations will have access to download speeds of at least 25Mbps. More than 100 winning bidders will build out infrastructure in 45 states over the next decade to connect the 713,176 homes and businesses, with the FCC providing a hair under $1.5 billion in funding following the auction (there was an initial reserve price of $5 billion). The bidding process gave weighted preference to providers that offered faster speeds, lower latency and higher data allowances, and the providers can use whichever technology they like to build out the required infrastructure as long as it meets the FCC's standards. Meanwhile, the FCC is set to launch a $4.5 billion Mobility Fund Phase II auction with the aim of expanding 4G LTE coverage in rural areas.
3:10PM September 07, 2018
Becky Mashburn Campaign Owner
Hi Ginnette, Great Question! We have submitted Pea Green 128, Olathe 148, and a portion of Delta South 414 to this round of grant funding. Now, we play the waiting game! We'll keep you posted if progress is made. Thanks for checking int.
9:14PM November 07, 2018
Kevin Lorenz Campaign Owner
How do the grants work? Do you still need full enrollment if the grant is approved? What portion of 414 was submitted? I live close to 2000 & E Rd. Thanks
2:41PM September 05, 2018
Ginnette Waterman
Hello Becky, Can you tell us which zones will be submitted for grant funding this year? I'm told that rural zone Delta North 175 has the some of the worst internet speeds in Delta County.
10:28PM August 28, 2018
Robert Walraven
FCC funds rural broadband for more than 700,000 homes and businesses The Connect America Fund is backing the project with almost $1.5 billion. Kris Holt Kris Holt, 4h ago As part of its efforts to make broadband more available in rural areas, the Federal Communications Commission announced that the Connect America Fund Phase II "reverse auction" will bring broadband service to more than 700,000 homes and businesses for the first time. More than half of those will have download speeds of 100Mbps or more, with 19 percent gaining access to gigabit downloads. All but a couple thousand locations will have access to download speeds of at least 25Mbps. More than 100 winning bidders will build out infrastructure in 45 states over the next decade to connect the 713,176 homes and businesses, with the FCC providing a hair under $1.5 billion in funding following the auction (there was an initial reserve price of $5 billion). The bidding process gave weighted preference to providers that offered faster speeds, lower latency and higher data allowances, and the providers can use whichever technology they like to build out the required infrastructure as long as it meets the FCC's standards. Meanwhile, the FCC is set to launch a $4.5 billion Mobility Fund Phase II auction with the aim of expanding 4G LTE coverage in rural areas.
10:27PM August 28, 2018
Robert Walraven
https://www.engadget.com/2018/08/28/fcc-rural-broadband-connect-america-fund/
9:07AM August 27, 2018
Becky Mashburn Campaign Owner
Hi James, we feel your pain! If it was possible to serve everyone today we would. We estimate it will take 5 to 6 years to build our fiber network across DMEA’s service territory. Which means, unfortunately yes, some areas, like your zone, still have a few years to wait and that is frustrating. Please stick with us – we will get there! We truly appreciate your support and patience. I know it’s not easy to wait.
11:40AM August 25, 2018
James Valdez
I don't think that I can count on this service anytime soon. I think that I am many years out . Very disappointing.
3:29PM August 14, 2018
Becky Mashburn Campaign Owner
Oh, my. I've missed a lot of questions, ya'll. Sorry about that! Let' s get started, shall we? 1. Hi, Robert! We have a lot of deserving zones in our service territory, Olathe 148 included. If we could submit every zone for grant funding (and receive it) today, we would! Unfortunately, that's not the case. But, we are currently working through another grant process and will keep you updated when we have more information about the zones and details. Olathe 148 is most definitely on our radar! 2. Hi, Debby! We're working away in Orchard City 112 and expect to be able to reach out to people like you with more information about contracts in about an month. Even though you may see the conduit, there is still additional work that has to be done before we can bring live service to your home. Keep spreading the good word to your neighbors - Elevate is coming soon! 3. Hi Nick! Looks like you and Debby are in the same boat. We are almost done with our make ready construction in Orchard City 112 and will be reaching out in about a month to get contracts. Then, there is some additional construction work (installing the drop to the home, installing the outside equipment, etc) that has to be done before you have live service. 4. Hi, Gumaro! Our first priority is to build our network out to DMEA members. That being said, nothing is off the table! If you're in the city of Delta, I recommend preregistering (it doesn't cost or commit you to anything), because it helps us understand the interest in areas outside of DMEA's service territory. Sorry for the delayed replies, folks! I'll be better in the future. Keep those questions coming!
10:21AM August 13, 2018
Nick Gallegos
I see Orange cables everywhere that's a good sign. Is there a estimate when 112 will be up and live? Almost signed up for someone else but I see crews been working hard so I cancelled it. Looking forward to internet I've been without internet for 3 1/2 years. So excited...
2:39PM August 07, 2018
Debby Blair
I think when you are sitting in your home and see those orange conduits sticking out of the ground up and down the street and you know the black cable has been installed and you are at 91%, well lets just say if there was another service available I would be tempted to move along and install that one. Don't like the feeling of being yanked around. Seriously you have a zone that is 49 people short and you are going to wait. Our zone is ridiculous anyway. Miles and miles of farm land. Just really frustrated
2:12PM August 04, 2018
Robert Walraven
My monthly check in on progress !! Been at this address 20+ years , broadband promises over and over!! We at 148 need a grant to get your service!! The goals set are unrealistic, much like other zones on your map! Let's get this going... You got over 2 million in a grant but left out zone 148 and many other deserving zones!! Updates???
2:37PM July 24, 2018
Gumaro Reyes
Will Delta ever get service
12:22PM July 23, 2018
Becky Mashburn Campaign Owner
Hi Jutta, Thanks for checking in on your preregistration. I checked your address and you are located in zone Delta N. 175. For some reason, the latitude and longitude was off on your preregistration - sometimes this happens with the mapping system on the backend. We will fix it and get your address assigned to the right zone. Rest assured, we most definitely have plans to build your zone. It may take some time to get there, but we're working on reaching all parts of DMEA's service territory!
11:13AM July 17, 2018
Jutta Mel
I signed up last year. Never heard anything. Checked up this week and find out elevate does not intend to service our area. The zone is now called remote. We can't get reliable internet here. We really need it. Very disappointing.
10:53AM July 10, 2018
Robert Walraven
My monthly check in on progress !! Been at this address 20+ years , broadband promises over and over!! We at 148 need a grant to get your service!! The goals set are unrealistic, much like other zones on your map! Let's get this going... You got over 2 million in a grant but left out zone 148 and many other deserving zones!! Updates???
4:34PM June 26, 2018
Becky Mashburn Campaign Owner
Hi Larry, It's getting close! Our make-ready and preconstruction work is underway so you should be seeing our crews. The zone is getting close and only needs 65 more people to sign up. It should be coming soon!
2:32PM June 24, 2018
Larry McDaniel
Hi! We live on 2165 ed. We saw they are putting fiber in on Fruit Growers Rd at the end of our road. Does this mean Orchard City has met the goal? Will we have service soon? Thanks
2:00PM June 18, 2018
Becky Mashburn Campaign Owner
Hi, Teri! There is a lot of construction work to be done in Paonia 55 and we expect to be able to connect customers this Fall. We will be reaching out with more info about signing contracts later this summer/early fall. Stay tuned and spread the word. Thanks!
1:54PM June 18, 2018
Becky Mashburn Campaign Owner
Hi Melinda, Sorry for the delay in our response! We were at DMEA's Annual Meeting on June 15 - it was a blast, but we're still playing catch up. Yes! We can connect you with Jonathan Nelson (jonathan.nelson@elevatefiber.com) to answer any questions about your property. And another yes! If you have a local number, we can transfer that same number over with our phone service. Thanks!
3:59PM June 15, 2018
Melinda Mumford
Will someone be available to answer questions and direct me in the best plan for my property. Also if I sign up for phone will i have the same phone number I have had for 30 years? I am excited to get this service! thanks
3:25PM June 14, 2018
Teri Fritzlan
Hello Becky. They are installing the cables here on bell creek rd zone 55. They said it would not be long till hooked up. When will we be able to hook up
3:39PM June 04, 2018
Becky Mashburn Campaign Owner
Hi Robert, I do have good news for the areas we submitted to the grant program – work is underway in Olathe 138, Paonia 55, and Montrose W 741 and we’ll be hooking people up this year. That doesn’t help you out, I know. Please know, we are evaluating any and all grant opportunities and will continue to submit areas for funds. In the meantime, we will also continue to get the word out and build zones as they hit their goals. Thanks for the support!
3:36PM June 04, 2018
Becky Mashburn Campaign Owner
Hi Tom! You are correct. Our team is working in Orchard City 112 in preparation for that zone getting to goal. We’re seeing movement every week! We’re working hard to get the zone today and would love any help you can provide – emails, visiting neighbors, Facebook posts, carrier pigeons. . . you name it! When a zone gets upward of 80%+ we try to start our make ready construction work so we ready to rock when the zone hits its goal. I hope seeing our crews and energized you and your neighbors! I know the waiting is hard. Thanks for the support.
1:25PM June 02, 2018
Robert Walraven
Been at this address 20+ years , broadband promises over and over!! We at 148 need a grant to get your service!! The goals set are unrealistic, much like other zones on your map! Let's get this going... You got over 2 million in a grant but left out zone 148 and many other deserving zones!! Updates???
5:39PM May 22, 2018
Tom Graves
Good Afternoon Becky! A question....I see Elevate trucks and activity over here on SE Stonebridge in Cedaredge, which is in Orchard City 112. But....Orchard City 112 is not at goal yet, so why would there be digging and other activity going on? Is this pre-work going on, perhaps getting a jump on things? Thanks for any info you can provide!
2:27PM May 04, 2018
Becky Mashburn Campaign Owner
Hi Robert, I wish I could give everyone the news they wanted. But no, no new updates on Olathe 148. It has not met its preregistration goal yet. The good news is that Olathe 138 is underway and we've experienced that momentum bleeds over from live zones to areas like yours that are still working to meet their goal. Thanks for the continued support!
9:07PM May 02, 2018
Robert Walraven
Any updates on area 148 Olathe?? Hoping the grants would come through for this area?? Saw a new sign on Falcon Road for signing up? Thx Robert
3:52PM April 30, 2018
Becky Mashburn Campaign Owner
Hi Teri, Adam, Good news for Paonia 55 (and all our grant zones). We did get the final approval and work has kicked off in all the zones we submitted for grant funding. The timeline for each zone is a little different because each zone was at a different stage when we submitted them to the state for consideration. I've listed our expected timeline below: Paonia 55: Work on pre-construction is underway (clearing vegetation, prepping poles for fiber, underground construction, etc). We expect to be able install live service in homes this fall. Olathe 138: Much of the early construction work is complete. We'll be reaching out soon for people in this zone to sign contracts and we expect to be able to install live service in homes in July. Montrose W. 741: This zone is at a similar stage to Paonia 55. We also expect to install live service this fall. In the meantime, any help spreading the word is much appreciated! Thanks for the support.
12:15PM April 30, 2018
Teri Fritzlan
Some people have received emails for zone 55 I have not received this and I am registered
11:16PM April 29, 2018
Adam Ator
Hey Paonia 055 says construction underway so are we good now it’s going to start? And when?
2:21PM April 10, 2018
Becky Mashburn Campaign Owner
Hi, Nathan! You are correct, there is a limited business build taking place in Delta right now in order to help boost economic development in the community. However, it does not impact the goal for Delta North 175. I’m sorry if there has been any confusion. We will work to bring fiber to all zones – thanks for the support!
3:39AM April 07, 2018
Nathan Durham
Delta getting Elevate already should are number decrease in North Delta Zone
1:05PM April 06, 2018
Becky Mashburn Campaign Owner
Hi Teri, We are waiting to receive the final signed contract from the state. Unfortunately, we can't start any work until paperwork is in hand. We had hoped to have final word by the end of March, however, there were delays out of our control. We are now hopeful to hear within in the next two weeks. Once, we have the agreement and are able to outline our timeline, we will reach out to all the zones in the grant process. Stay tuned!
11:23AM April 06, 2018
Teri Fritzlan
When will Paonia 55 start up.
3:47PM April 05, 2018
Becky Mashburn Campaign Owner
Hi, Tom. You are correct. It will recognize that you have already used that email to preregister. Just sign back in with your password and you can preregister your new address. So sorry for the confusion. We have a few safeguards in place that help prevent duplicate preregistrations, but it can make situations like yours a bit more difficult. If you're still having troubles drop me an email at becky.mashburn@dmea.com with your new address and the services you'd like to preregister for and we'll get you taken care of!
1:52PM April 04, 2018
tom hayden
Hi Sara. Still won't let me preregister at the new address. Flags email as an error, saying I already have an account. Maybe use a different email?
10:12AM April 04, 2018
Sara McCombs Campaign Owner
Adam Ator, The update as of this morning from our Executive staff that have been involved with the Grant process is that we are still waiting for the State to finalize. We are actively working with the them to finish it and move it along. Once we have the "green light", we will reach out to the zones included in the grant and move forward with building them. So stay tuned!!
9:57AM April 04, 2018
Sara McCombs Campaign Owner
Tom Hayden, yes you can preregister for the new address. You will have to type your full address in and register just as before. If you have issues, please call 877-687-3632 and one of our Customer Service Reps. would be glad to help you.
9:56AM April 04, 2018
Sara McCombs Campaign Owner
@Nathan Durham I apologize if it went to your spam folder.
4:56PM April 03, 2018
tom hayden
Hi. I just had fiber installed in my home in zone 47. I plan on building a house in zone 55 (at a different address) & would like to preregister, but can't find a way to do that. Is it possible to do so? I don't have power to the building site yet.
6:06PM April 02, 2018
Nathan Durham
Sara McCombs I never receive any e-mail from you
1:18PM March 30, 2018
Sara McCombs Campaign Owner
Nathan, I sent a response to your email on 3/28/18 on this same question. Here is my response: I did some looking into your address. Your address falls into a different zone based on the electric feeder that it is fed from which is the Delta North 175 feeder. As we are building our fiber network out we are following our electric infrastructure. Therefore, some addresses are fed from a different electric feeder than others. Please be patient with us as we continue to build out our entire service territory, which approximately 4000 miles of fiber. It is not an easy task to build and we are doing it zone by zone to keep our costs low. We appreciate your support of the project and are anxious to get service to all 27,000 members within our DMEA territory. The part of H75 Rd you speak of, is fed from the substation that is at our DMEA Read office and is included in the electric feeder of OC104 based on the fiber and electric design. If you have any other questions, please call the office at 877-687-3632 and we can get you with our Outside Plant Manager to explain further. As I said in my email, we appreciate your support and are anxious to get service out to all of our service territory.
11:29PM March 29, 2018
Adam Ator
So Becky once you get the paperwork all done dose that mean we’ll move up on the list? Have we already hit 100%? Zone 55? How long we’ll we have to wait once you guys have your documents?
7:33PM March 29, 2018
Wendell Watson
A
2:44AM March 29, 2018
Nathan Durham
Why is it H75 RD beind your DMEA office in Delta they have Elevate already ain't that part of North Delta I live 2 to 3 miles away from your office on Hwy. 92. WHATS UP WITH THAT !!!!!!!!!
9:38AM March 28, 2018
Becky Mashburn Campaign Owner
Hi Oogie, Still waiting on the state. You are correct. The appeals stage is complete, but we won't have a final word until the signed documents arrive from the state. The waiting is driving us batty! When we get the final word, we'll reach out to all the zones included in the grant. Stay tuned!
9:35AM March 28, 2018
Oogie McGuire
What is the status of the appeal. According to info I had all of that should have finished several weeks ago.
3:06PM March 09, 2018
Becky Mashburn Campaign Owner
Hi, Barbara. We have moved on from the appeals stage and are not in a waiting period that is defined by the state. When we receive the final signed contract from the state we will reach out with more info. Until then, we’re waiting for more info too. Stay tuned! We hope to have the final word this month!
11:23AM March 08, 2018
Barbara Murphy
Any progress or updates on the state appeal process for Montrose W 741?
8:30AM March 06, 2018
Becky Mashburn Campaign Owner
Hi, Steve. We totally missed your question. My apologies! We are currently building in Montrose 813 and approximately half of the zone is ready for in-home installs. Our construction team is working to get the second half ready, hopefully cutting done the overall build-out time of the zone. In general, it takes 4 to 6 months to build out an entire zone. Our scheduling team will reach out as soon as they receive word your property is ready for install. I'm sorry I don't have more specific information at this point in time!
8:25AM March 06, 2018
Becky Mashburn Campaign Owner
Hi, Oogie. You're correct. But, now we are in the state assigned waiting period. During this time, the contract negotiations are finalized. We hope to have final word from the state this month. Until then, we have nothing new to share. Stay tuned for more info! We'll be sure to update you on Paonia 55 when we get the final word. Thanks!
7:17AM March 06, 2018
Oogie McGuire
What's the status of the grant that will help build out Paonia 55? Wasn't it supposed to be awarded and all protests done by the end of February?
2:35PM February 23, 2018
Steven Warner
I see construction is underway in 813. Any estimate of when we will be up and running?
3:37PM February 21, 2018
Becky Mashburn Campaign Owner
Hi Laurie, Stay tuned. We will have someone reach out to you ASAP! Have you had a chance to check out our speeds and prices - just click on the tab above that says Services. Thanks!
11:14AM February 21, 2018
Robin Nicholoff
Please, please, please...if you know anyone in Paonia Zone 55, beg them to sign up. We only need 33 more people to sign up for Elevate to get decent internet service started!
1:09PM February 19, 2018
Laurie Priddy
I currently a hughes net generation 5 will my service be faster then this....please call me to discuss I don't want to decrease speed. I do watch netflix and amazon prime. Please, call me to discuss service thank you.
4:24PM February 08, 2018
Becky Mashburn Campaign Owner
Hi Steven Right?! Goodbye buffering. Thanks for the support!
2:43PM February 08, 2018
Steven Warner
813 is 96% to goal! Can't wait to say goodbye to buffering!
9:14AM February 08, 2018
Becky Mashburn Campaign Owner
Hi Adam, I wish we had more news for the grant zones: Paonia 55, Olathe 138, Montrose W. 741. Right now we are in the state prescribed waiting period and in process of negotiating a contract with the state. We hope to have a full positive resolution in March. Stay tuned!
9:05AM February 08, 2018
Karena Jamison
Thank you!
7:01PM February 07, 2018
Adam Ator
Hey Becky, Is there any update on zone 055? Are we getting it tomorrow? I hope you say yes.....
3:51PM January 31, 2018
Becky Mashburn Campaign Owner
Hi Karena, Unless you have a custom setup, for example, you operate your own internal network, we’ll supply a router built to handle and broadcast our speeds. It’s called the Calix Gigacenter. There is no monthly lease fee. Elevate will repair or replace faulty equipment and fiber at no charge. Of course, there are limitations, for example, if the router or fiber is actually damaged by a customer. Service calls to repair equipment or fiber that has failed are free of charge. Service calls to repair equipment or fiber that has been damaged by a customer are $75/hour. We do offer managed and worry-free service plans that cover different levels of customer damage, running $4.95/mo. and $9.95 mo. Those programs are optional and you can read more about them here - http://www.dmea.com/sites/deltamontrose/files/PDF/Elevate%20Fiber/FAQ/Installation%20and%20Managed%20Service%20Plans_FAQ_2017-5.pdf. If you take service from Elevate, you won’t need any of the equipment you’re currently using with your other provider. We’ll install the fiber to your home and in your home, install the WiFi router (which includes the modem), set up your WiFi network, and connect one wired device. We bring and install all the equipment you need and it is covered in the 1-time $100 installation fee. If you have questions about advanced networking or bridging your system to our network, I can pass your name to our tech team. Let me know if you have any additional questions.
11:00AM January 31, 2018
Karena Jamison
I would also be interested in connecting with Kenneth about networking. Please, let us know how the new router works out - I wasn't even considering the 1 Gig connection because I figured my router would be a bottleneck at that speed anyway. I am presently forced to lease my equipment from my current provider - and when I had issues with it, they insisted on charging me for a service call. It seems to me, that if I am leasing, any problems with my equipment should be on my provider, since they are the ones who own it. How will that work with Elevate? If we lease your equipment, how much will you charge, and will you be responsible for problems/repairs?
4:52PM January 25, 2018
Becky Mashburn Campaign Owner
Thanks, Kenneth! Great to see stories like this. I hope Paul can connect with you!
3:24PM January 25, 2018
Kenneth Mason
I have a response to post by Paul Arbogast. Elevate Fiber will allow you to use your own router. This is what I'm doing. They will configure their router as a transparent bridge which simply converts the signal from optical to Ethernet and then it will connect into your router. You router wan port needs to be set to dhcp and it will be assigned an IP address for internet connection. The real problem that comes in will be the internet speed you choose. Most home routers will handle the 100mbps just fine, but the 1gb connection is another story. I had an Asus RT-AC68P and it's top speed on a 1gb connection was around 450mpbs. There are home routers out there that say they can handle the 1gb connection and they are running $400 - $500, but I haven't seen any reviews on how they function on a 1gb connection. I went with a Ubiquiti ER-X router, $50.00. If you are familiar with routers, you will do ok with this if you do some configuration on it and don't use any of the QOS settings. It is a small version of an enterprise router. It has no wireless services. You can use your old router as an access point. The next one up, that I just moved to is the Ubiquiti ER-4. It's new on the market and it's definitely an enterprise router. If you aren't familiar with networking (real networking), this might be a bit much, but it considerably more powerful than the ER-X. It's cost is $200.00 If you have questions or you want assistance, I would be more than willing to do that. I am giving Elevate permission to put us together if you want.
8:38AM January 22, 2018
Becky Mashburn Campaign Owner
Hi Bruff, You absolutely get a copy of your signed contract. I'm sorry for the confusion. You can access your contract by signing into your account on this website. Then, go to your dashboard and click on signed documents (over on the right-hand side). Your contract will show under your preregistration and you can click to review, read, or print. I'll send a copy over to the email you left in your comment as well. You get to determine your service level. Do you recall what you selected when you preregistered? If not, don't worry. You will be able to confirm exactly what service(s) you'd like when we call you to set up your in-home install. Again, my apologies for the confusion and miscommunication. Stay tuned for the email and thank you for choosing Elevate.
1:53PM January 21, 2018
Bruff Gwinn
The way your procedure to sign up is nothing but SHODDY. It certainly isn't the way to run a business. I could not get a copy to the agreement I signed, and I want one. You owe me one. And if I'm not mistaken, not letting me have a copy is illegal. You have my name and address, and phone number. I wanted a printed copy either in the mail, attached to an e-mail to bruff.gwinn@gmail.com, or instructions on how I can get it from the web site. I also did not have or could not find the option to choose the level of service. It looks like the default was the 1gig level, not what I want. Please let me know when these matters have been resolved. Bruff Gwinn
2:55PM January 19, 2018
Becky Mashburn Campaign Owner
Hi Eric, Unfortunately, you cannot pay your bill on this site. You can, however, visit www.dmea.com, hover your mouse over the Elevate Fiber tab, and select pay my bill. We are in the process of developing a dedicated Elevate website, but it's just not ready yet. This website (join.elevatefiber.com) is a crowdsourcing platform that collects our sign up data. Sorry for the confusion!
2:43PM January 18, 2018
Eric Harrison
i would like to pay my bill but your website is not letting me get to a page where i can do so funnnnnnnnn
4:48PM January 11, 2018
Becky Mashburn Campaign Owner
Hi, Paul. My apologies for the confusion. I'm the one you communicated with on Facebook about this question. And yes, we can do custom setups with your private equipment. Our technical team would need to work through the options with you. They would happy to speak with you about those details and confirm our ability to set up a bridged system. I'm sorry you received incorrect information on the phone. Some of our troubleshooting and support services are limited in these custom scenarios, but it is possible. I'm going to pass your contact info along to our tech team and have them reach out to you. Stay tuned.
4:38PM January 11, 2018
Paul Arbogast
I read about us having to use your routers, I asked about that, said it was not what I desired, i was told (either here or on FB) that we COULD use our own equipment. Well one of your callers with a script just called, she said nope, I have to use it, and guess what if i don't like it, I have to pay you all for 12 months of service even if I don't get it. All about the profit, lie to people if you need to. I see how you all operate.
1:40PM January 04, 2018
Becky Mashburn Campaign Owner
Hi Jeffery, Elevate submitted a proposal to the Colorado High Cost Fund this past fall asking for state funds to help build your zone. Good news! Recently, we learned that our application was approved. While this is excellent for Elevate, state statute allows for incumbent telecom providers, like Century Link and TDS, to claim the funds granted to entities like DMEA if they demonstrate they can offer a substantially similar service. This caveat is called first right of refusal. TDS filed their claim to our grant monies and we are now in the process of appealing their claim. Due to the nature of the process, your zone, as well as 2 others, is now in a holding pattern and as a result, we are not able to start construction work on your zone until the appeal process is finalized and successful. You may see our crews in the area completing pre-construction and design work, however the construction of the physical network cannot take place until we receive successful confirmation from the state of Colorado. If we receive funding, we will begin building your zone as soon as possible. We anticipate the appeal process will take several months. Thanks!
4:49PM January 03, 2018
Jeffery Pollard
Never mind...that was our old address...I'm dumb... What is the Grant for 741? Thanks
4:47PM January 03, 2018
Jeffery Pollard
Hello...What does it mean "No Goal Required" for Montrose 741? Thanks
10:31AM January 02, 2018
Becky Mashburn Campaign Owner
Hi Mike, We’ll take on the challenge of getting all our zones to goal! Unfortunately, with 3,000 plus miles of fiber to build, we know there will be a lot of waiting and that will mean frustration for some of our members. In all, we expect it to take 5 to 6 years to build out Elevate’s network throughout DMEA’s service territory. Good news is, we’re already in year 2, and the we’re adding more mileage and more customers everyday. I apologize for the frustration. I hope we can count on your continued support, even if you zone may not be “next” on the list – continued movement forward is good for us all.
10:27AM January 02, 2018
Becky Mashburn Campaign Owner
Hi Brandon, On average it takes between 4 and 6 months to build out an entire zone. I’ll shoot you an email with some details on your zone. Stay tuned!
10:42AM December 30, 2017
mike levins
I know I have posted on here before, but I have given up on Elevate, the goals are unrealistic, as a member of 414 delta south, I know there is not enough people in this area to hit the goals Elevate wants, So if this is the way you are going to do business then good luck with you.
1:53PM December 23, 2017
Brandon Baugh
Hello, I live in Montrose Zone 427, We recently hit our goal and I am curious as to when construction will get started. Is it another month, 2 months, a year?! I really want to get rid of my current provider and switch to fiber optic. I've been waiting on this upgrade for years and the wait is killing me knowing that it's so close. For the love of all that is holy, feed me the internets! Or...just let me know what you know. :) Thanks, Brandon
3:41PM December 20, 2017
Becky Mashburn Campaign Owner
Hi Nathan, You’re right, that zone has a tough goal and it will most likely take a few years for it to reach its goal. We are already looking for ways to expedite building zones and expand our network, including pursuing grant funding and more. I know that does not help you right here, right now, but our board understands the needs of members like you. The logistics of building a fiber network throughout DMEA’s service territory and the financial investment require us to take this phased approach. I hope we can count on your continued support!
7:06PM December 19, 2017
Nathan Durham
Hi there I'm in Delta North 175 I don't know how you all expect us to get 700 people to sign up for this I live out on Hwy 92 people thats around me is either old or they don't won't to have anything to do with the internet and if you travel in north delta a lot of those business is closed up
10:05AM December 14, 2017
Becky Mashburn Campaign Owner
Hi, John-Marc. My apologies. Yes, it does look like the representative you spoke with miscommunicated. From the start, we have anticipated it will take 5 to 6 years to build out the entire network across DMEA's service territory. Yes, zones will need to hit their preregistration goals. If we come to a time where zones are no longer hitting their goal, our board of directors may consider new ideas because our ultimate goal is to make Elevate available to all parts of DMEA's service territory.
10:01AM December 14, 2017
Becky Mashburn Campaign Owner
Hi, Adam. Please note, we mistakenly referred to the DORA as the Department of Regulatory Affairs. It should have read Department of Regulatory Agencies. This note is only applicable to zones Paonia 55, Olathe 138, and Montrose W 741. We cannot accept letters of support from other zones as the grant is only for the three mentioned above. If you have any questions about the grant and appeal process, please give us a call at 877-687-3632. Thanks!
9:15AM December 14, 2017
John-Marc Ventimiglia
Becky At the Coaltrain meet a year or so ago, I was told there would be full buildout within about 2 years for all zones. Now it sounds like it will be in 5-6 years, but ONLY for zones that meet preregistration goals? So just to clarify, the DMEA representative at the meet was incorrect?
12:00AM December 14, 2017
Adam Ator
Dear Customer Elevate Fiber submitted a proposal to the Colorado High Cost Fund this past fall asking for state funds to help build your zone. Good news! Recently, we learned that our application was approved. While this is excellent for Elevate, state statute allows for incumbent telecom providers, like Century Link and TDS, to claim the funds granted to entities like DMEA if they demonstrate they can offer a substantially similar service. This caveat is called first right of refusal. Century and TDS filed their claim to our grant monies last week and we are now in the process of appealing their claim. Due to the nature of the process, your zone is now in a holding pattern and as a result, we are not able to start construction work on your zone until the appeal process is finalized. You may see our crews in the area completing pre-construction and design work, however the construction of the physical network cannot take place until we receive successful confirmation from the state of Colorado. If we receive funding, we will begin building your zone as soon as possible. We anticipate the appeal process will take several months. You can help us build our case by submitting a letter of support directed to the Colorado Department of Regulatory Affairs High Cost Fund. We recommend being specific about why you are not satisfied with your current provider, including any issues you have with speed, reliability, and price. Submit your letters to Elevate at Attn: DORA Letter of Support, PO Box 1648, Montrose, CO, 81402 or email elevate@dmea.com by December 22, 2017. Thank you for supporting Elevate. We look forward to bringing fiber to your zone! FOR REAL!!!! So depressing
11:44AM December 12, 2017
Becky Mashburn Campaign Owner
Hi, Alan. I’m sorry you’re frustrated with our yard signs. Thank you for your feedback. Explaining the need to sign up is definitely one of our challenges and often ends up being a more “long-winded” discussion than what we can display on things like yard signs or billboards. We are working on finding new ways to better explain the process and incorporating that information in items like our newsletter, social channels, this website, and more. Please help us spread the word too. You can like our Facebook page at www.facebook.com/ElevateFiber and share and like our posts. Thanks!
11:41AM December 12, 2017
Becky Mashburn Campaign Owner
Hi, Michael. Each zone is unique and each goal is unique. Some zones require a higher goal that others due to factors like the cost to build, terrain obstacles, etc. Overall, we expect it to take 5 to 6 years to build our network all across DMEA’s service territory. You are correct, it may take certain zones three years or more to reach their goals. Unfortunately, we cannot logistically or responsibly build the entire Elevate network at once. I can only ask for your continued support and patience as we move through DMEA’s service territory zone by zone. Thanks!
9:23AM December 12, 2017
Alan Read
I have pointed out several times to DMEA, including a board member, that your front yard signs are useless, because they do not explain the NEED TO SIGN UP. It's pointless to put out a sign that says, "Need for speed". They need to say, "NEED TO SIGN UP FOR SPEED." Naturally, DMEA knows better and is ignoring this issue.
1:35PM December 11, 2017
Michael Warner
Becky, in running a few numbers I see it takes 8.666 people preregistering to move Cedaredge 124 one percentage point. This is the highest number of preregistrations required of any of the zones to move the needle. Most other zones are in the 1 to 2 people preregistering to move a percentage point. It must also be noted that Cedaredge zone 124 is a large area and not highly populated. At the rate we are progressing it will be maybe three+ years before we are at the 100% point and receiving Elevate service.
1:51PM December 08, 2017
Becky Mashburn Campaign Owner
Hi, Steve. Good questions. There are quite a few scenarios why our system accepts multiple preregistrations under the same name, same address, or same email. For example, a person may own a home and a business (or rental) and therefore they will preregister 2 properties under the same name and email. Or they may need 2 services for the same location because they have an in-home rental unit or business for which they need or want a 2nd service. As I mentioned below, we have also had people sell or move out of homes they have preregistered and blocking addresses prevents new owners and tenants from signing up for service. We wish there was a perfect system too. Paonia 55 is still at the top of the list and is doing really well. We appreciate your support and excitement for Elevate. Thanks!
10:52AM December 08, 2017
Steve Elman
Pretty aggravating... To say the least. Why did you accept duplicates? What type of system would allow the same address or same name??? Ridiculous. Very very disappointed. Looks like 2020 at this rate!
10:50AM December 08, 2017
Becky Mashburn Campaign Owner
Hi Oogie, I understand your frustration. There are many reasons the system allows a location to be registered more than once, such as when renters/homeowners move out and a new person needs to create an account or the need for more than one internet service at a location. We do have alerts in place that tell a person their email address has already been used to preregister a property. It isn't a malfunction of the website and no, I can't circumvent our process in order to get the zone to goal sooner. I know it's frustrating and hard to wait when you need better service. Remember, we are all on the same team and our goal is to get Paonia 55 to goal and bring service! Please help us spread the word that preregistering your property more than once or signing up locations that won't take service, only serves to add to the frustration and slows down the process. Thanks for your passion and support.
10:41AM December 08, 2017
Oogie McGuire
PS if the system screws up you should be bound by the new goal. SO put us back to 17 left and fix the web site sign up system!
10:40AM December 08, 2017
Oogie McGuire
As we all said at the meeting at Root and Vine, we depend on the Web site being accurate. It is unacceptable not to have fixed the problem of even allowing duplicates to be registered. All the momentum you built up at that meeting has vanished. You need to fix your system not wait to fix it after the fact. If you need help doing the programming I and many others in the area could help but whatever you do the system set up to handle preregistration MUST be completely accurate!
6:05PM December 07, 2017
Becky Mashburn Campaign Owner
Hi, Oogie. The goal for Paonia 55 hasn't changed, but today we began cleaning up preregistrations and deleting duplicates. Unfortunately, there are quite a few. We will try to get these cleared out by next week. You'll most likely see the number drop again as more duplicates are removed. It's a frustrating but important task in order to make sure we stay true to our process. Please spread the word that preregistering a property twice doesn't help. As zones get closer to reaching their goals, we spend quite a bit of time making sure we have an accurate sign up list. Thanks!
5:01PM December 07, 2017
Oogie McGuire
Paonia was at 17 yesterday and tonight we are at 30! We can’t win when you keep changing the goal! This is totally unfair. We need Elevate as soon as we meet the original goal!
4:43PM December 07, 2017
Becky Mashburn Campaign Owner
Hi, Daniel. On average it takes between 4 and 6 months to build out a zone once it reaches the goal. You're right, there is a lot of construction work that has to take place before we're able to put live service into homes and businesses. Thanks!
11:09PM December 06, 2017
Daniel Fishbein
Probably a recurring question, I'm just curious, how long does the construction take (in a roundabout of time) to get it up into service? I know there is a lot to the process, I just was curious about a timeframe, because I can't wait to get it.
2:45PM November 30, 2017
Brian Osborn
Do the zones have the same number of people in them? If not this is a stacked deck and some zones will never reach their goal if there is a target number of people required to join in each Zone
4:06PM November 13, 2017
Becky Mashburn Campaign Owner
Hi, Adam. Love the enthusiasm! Only 27 more to go now. When we build a zone, it’s a combination of both of the ways you describe. Typically, we build what is called the “backbone” first. Think of this as the interstate or main highway. Then, once that is in place, we can start building all the “exit ramps” and “side streets.” Once you sign your contract, it adds a third and fourth step into the mix. We run the service line to your home and install the outside equipment. After that, it’s time for a home install. Some of this work takes place simultaneously since we have multiple crews working at one time.
7:00PM November 09, 2017
Adam Ator
I’m so excited 28 more to go! Come on Paonia 055 were so close. I do have a question does elevate run all the wires and service in the area and then turn on the Internet service for each house or do you do it in sections as you are laying new cables?
2:36PM November 06, 2017
Becky Mashburn Campaign Owner
Hi, Jerry. On a good note, we’ve actually had 21 preregistrations in Cedaredge 124 since September 1, 2017. On a not so good note, there is still some ways to go for your zone. All I can do is ask for your continued patience and support. We are in year two of a five to six-year project. We realize more frustration is to come for communities as they continue to wait, but we will get there!
2:11PM November 06, 2017
jerry krager
Its been two months since my last post. In those two months, area 124 sign ups have increased by ZERO. Why? because as I said two months ago; everyone actually living in area 124 have signed up. Were waiting on people (some of which are not even Colorado residents) THAT DONT LIVE HERE! 124, the area that is 100% signed up at 42%.
1:20PM November 06, 2017
Becky Mashburn Campaign Owner
Hi Oogie, Thanks for the reminder. We will get it up on the site ASAP. The event runs from 5:00 - 7:00 p.m. We do have a Facebook event live. Would you mind sharing this with others in the area? You can click here to access the listing - https://www.facebook.com/events/294859121019095/. Thanks!
12:38PM November 06, 2017
Oogie McGuire
What time is the vent at Root and Vine on November 9th? It's not showing up on your events page but we've heard it's going on.
10:17AM November 06, 2017
Becky Mashburn Campaign Owner
Hi Mike, I totally understand your frustration. I also know I speak for all of us at DMEA and Elevate when I say I wish we could build fiber to everyone who signed up today – no waiting. But, I can’t. It’s just not possible for us to responsibly build 3,000+ miles of line in a year or two. Our goal is to be available all across DMEA’s service territory within five to six years – we’re already in year two and progress is solid. Please don’t give up. We’re seeing more and more zones hit their goal and as we build out these areas, we’re also building a foundation that will allow us to continue the project. We will get there!
5:31PM November 05, 2017
mike levins
I think this goal of sign ups are ridiculous, there isn’t enough people in my zone to hit that goal, I am starting to get frustrated considering towns past us already are live but yet we are not, I’m starting to give up for real. I think this sign up goal is to monopolize the isp in the area which is whatever but come on for real we have been waiting long enough and I know the lines are ran a 1/4 mike down the road on the highway, this is stupid
5:24PM November 05, 2017
mike levins
I am in Delta zone 414, and we have adaptive internet whom takes their money but won’t fix our internet, please get elevate out here, I am going crazy
12:10PM October 20, 2017
Becky Mashburn Campaign Owner
Hi, Darren. Yes, we have what is called a Landlord Permission Form, which is required for renters (and their landlord) to complete along with service contract. You’ll receive this form as an attachment when you receive the email to complete your service contract. This step doesn’t happen until your zone reaches its preregistration goal and we’re ready to begin building. Sit tight for now – your zone is getting close!
2:58PM October 19, 2017
Darren Lindsay
Does elevate have a form for renters to have property owners to fill out for permission to install fiber? If not then in what format does this permission need to be and to whom is the permission to be submitted to? Essentially what is the process for getting and supplying the permission to DEMA?
1:59PM October 13, 2017
Becky Mashburn Campaign Owner
Hi, Bernita. If you are referring to Hotchkiss 48, good news, live service is available right now! I looked up your preregistration and you are located in zone Paonia 55 which is also getting very close to its goal.
1:06PM October 13, 2017
Bernita Head
Zone 48. When are we getting services
12:16PM October 13, 2017
Becky Mashburn Campaign Owner
Hi John, This is a common question and we totally understand how the zone boundaries can seem arbitrary. The zones are actually determined by DMEA’s power system. Each zone follows the path of a particular main power line, because the fiber lines will run along the same poles (and paths) as the electricity. So yes, in some cases you will see people close by who are in a different zone. This is because their home is served by a different main power line. It definitely doesn’t mean that you will never get Elevate! Remember, this is a 6-year and 3,000+ mile project so it will take time to cover all that ground. We must also build in this step-by-step approach in order to protect DMEA and you as a member. Unfortunately some of us will wait longer than others, but ultimately Elevate will be available all across DMEA’s service territory. Please stay the course and continue to spread the good word. Your zone is still right there near the top of the list and continues to move closer to the goal all the time!
9:09AM October 11, 2017
John Miller
I'm curious why Hanson mesa which is in zone 67 is included in that zone with Redlands mesa, meanwhile we have hotchkiss 48 literally 200 feet from house on the same road I'm on. Seems more like we should be in the dark blue paonia zone. I don't know who came up with zone boundaries but that's just nuts. Also I seriously doubt we will ever meet our signup goal for our huge very sparsely populated zone that we have been put in. Does this mean i will never get elevate? Im desperate for the internet at this point. Feeling pretty disgruntled and thinking about resigning up for a contract with my terrible TDS service and canceling my elevate preregistration due to the insanity of the zone I've been placed in.
12:33PM September 12, 2017
Becky Mashburn Campaign Owner
Hi Gary, Perfect timing! We just completed our round of testing and soft launch, which means voice service is available now! Simply call us at 877-687-3632 and a member of our customer service team will get you started. Thanks!
11:39AM September 12, 2017
Gary Belveal
When will the Phone service be available?
10:44AM September 11, 2017
Becky Mashburn Campaign Owner
Good morning, Jerry and Michael. I feel your frustrations. The infrastructure you’re seeing being built around Cedaredge 125, such as communication pedestals (what you’re more likely seeing in lots around town) are part of the distribution infrastructure that will serve that zone. I know it may look like we’re providing service to an empty lot, but remember we require a 12-month contract. This means we will only build to and install fiber at a home/property where a customer has contracted to pay for a year of service. We are not providing internet service to places that aren’t paying for it. I understand how seeing our construction team install or work on equipment in vacant or empty lots can be confusing. I also understand how it can feel like you’ve lived and breathed Elevate for a year and still not have everyone know about it. I have to remind myself everyday that we are only in year 2 of a 6-year project. Something this monumental will take time, in regards to both construction and simply getting people signed up. Seasonal customers are already a reality for us and we have many people who take advantage of the vacation rate. It still costs Elevate and the cooperative to build to seasonal homes so we must include them in the zone. It would irresponsible of us to not consider the costs and, in return, the revenue, of serving these types of homes. I truly appreciate your support of Elevate. All I can do is continue to ask for your patience and help spreading the word. Thank you!
6:12PM September 08, 2017
Michael Isenhart
Interesting that Elevate can install fiber optic infrastructure on empty lots across from the Cedaredge Schools which will produce no revenue soon and leave out a the high density paying customers surrounding the golf course?? Please explain this.
5:17PM September 08, 2017
jerry krager
To Larry Bailey, I'm in 124 as well. We will not reach 100 percent because just about everyone who lives in 124 all year long have alrready pre-registered. I fail to understand why they included so many seaonal residents in that zone.
9:52AM September 08, 2017
Becky Mashburn Campaign Owner
Good Morning Paul, I've reached out to you via the email you used when you preregistered here.
8:05AM September 07, 2017
Paul St Ruth
Becky, Could you or someone from Elevate call me at 970.445.7610 as soon as possible, I am one of the new owners at the campground below Paonia Dam and would like to speak with someone this week regarding elevate. I need to get internet running asap and have TDS scheduled for next week, if I can communicate directly with one of your folks and understand your soft dates I will switch. Thank you, Paul.
4:49PM August 22, 2017
Becky Mashburn Campaign Owner
Hi Larry. Yes! Our goal always has been, and always will be, to make Elevate available in all the zones within DMEA’s service territory. From the start, we’ve expected it to take up to six years to make that a reality. We’re in year two and the progress is astounding. I realize it’s frustrating to not be in a zone that doesn’t have fiber yet. I just moved out a zone that hit its goal into one that needs more than 300 preregistrations – ugh! We will get there. Thanks for the support.
2:31PM August 22, 2017
Larry Bailey
Dear Ms. Mashburn, I am in Cedaredge 124 which is a long way from reaching its goal. If a zone never reaches its goal will DMEA eventually install Elevate in that area?
8:33AM August 14, 2017
Becky Mashburn Campaign Owner
Good morning, Rea-Ann. I’m so sorry for the confusion. Yes, you are on the list when it comes to your preregistration for Cedaredge 125. Now, we need you to complete your service contract. This is different than your preregistration. You should have received an email with instructions and a link. We will contact you directly to make sure we have your correct email and resend you the information. If you did complete your contract, it may just mean that property is not quite ready to be installed and that is why you weren’t “on the list” yet. Stay tuned for a call from us! Preregistration is free, however, the installation fee has always been $100. This is the discounted price for preregistering. You pay this fee when your install is scheduled. I’m sorry there has been some confusion.
12:05PM August 12, 2017
Rae-Ann Simmons
I signed up very early with Elevate, and reconfirmed I was signed up at the Appleshed event earlier this year. My neighbors have been contacted for install, but I have not-and one neighbor asked if I was on the list--the worker said no. When I signed up, the install was supposed to be free. I filled out the form again on this site--I did not have to create a new account because I already had one with elevate. I had to accept the terms to complete this form, but it wants to charge $100.00 for the install. What is happening here?
9:17AM August 11, 2017
Becky Mashburn Campaign Owner
Hi Ivy, I totally know the feeling. I actually just moved out of zone that was 6 preregistrations away from getting fiber! Right now, there is no flexibility on the zones. However, I do recommend having your company contact our business representative: Austin French, Austin.french@elevatefiber.com or 970-240-6873. Some businesses are opting to pay for their portion of the build out in order to get our service. This is a case-by-case scenario and your company would have to cover the costs of the build, since it would fall out of our business model – but it is an option. Meanwhile stay tune for more info soon about Montrose 418, you are so close!
12:38PM August 09, 2017
Ivy Fife
I wonder if there is any flexibility in the zones? My home is only 9 signups away from the goal, but my place of employment is very far away from the goal. The location for my work is about 20 yards away from the border of a zone that is close to reaching goal. Is there any way the company could be "looped into" zone 418?
4:17PM August 01, 2017
Becky Mashburn Campaign Owner
Hi, Jason. Thanks for the kinds words and the laughs. We're looking forward to serving you too! Stay tuned for a call from our scheduling guru. I'm sure it will happen soon. Thanks!
2:00PM July 31, 2017
Jason Peacock
So I have this beautiful little box on the outside of my house now! Really happy about that, BUT, a little disappointed with communication so far. I keep waiting for a call or an email to schedule the actual service connection! MAYBE IF I TYPE IN ALL CAPS I CAN GET SPECIAL TREATMENT!!! Just kidding guys & gals. Seems like a pretty great job on a massive project. Can't wait for my next comment to be delivered at LIGHTning speed! Until then, enjoy this joke: Three logicians sit down at the counter of the local diner. After describing the special the server asks the following "Would you all like the special?" The first logician says "I don't know." The second answers identically to the first. The third then says "Yes, please." *nerds laugh now..................googlers........... welcome to the nerd laugh club!
2:30PM July 21, 2017
Al Earley
Those of us in Cedaredge 126 were happy to see that Cedaredge 125 met their goal this week. I have been working with 5 other people in going house -to-house to get the word out about Elevate. We have picked up 5 more preregistrations this week. I am curious about why the "downtown" Cedaredge goal is just one more than zone 126. Our geographic area is a bit larger but the land parcels are much bigger and more spread out than zone 125. Anyway, we'll keep at it and are very anxious to get Elevate fired up in our area.
11:36AM July 19, 2017
Becky Mashburn Campaign Owner
Hi Thomas, We love your enthusiasm. And don’t worry, most of us aren’t waiting very patiently either! You should have received an email just the other day with information about the process. I’ve copied it here in case you missed it. Also, be sure to check your email (the one you preregistered with) soon for the instructions on how to sign your service contract. We estimate it takes about 4 to 6 months to complete a zone! Congratulations, your zone has hit its preregistration goal—Get ready to enjoy the internet again! Thank you for all of your support as this project is not possible without our amazing community members. We’ve released your zone for final design and preconstruction work. You may have already seen our crews around the area installing our main fiber lines; this is the first step in our construction process. Remember, since we are building our network from the ground up, it will take time to complete the build out of your zone. It is a multi-month and multi-step process: Step 1: Finalize the design of the network in your zone. Step 2: Complete construction of the main fiber lines that bring our high-speed internet from our substations into your community. Step 3: Bring the fiber lines to the outside of your home or business and install the outside equipment. You will not need to be present for this, but we will notify you before working on your property. Step 4: Install live service inside your home or business so you can enjoy frustration-free internet! You will soon receive an email with instructions on how to complete your service contract. So, keep an eye on your inbox. Don't forget to tell your neighbors to get on the list at join.elevatefiber.com before it is too late. Once we leave the area, the installation rate will double and they will have to wait in line. Spread the word—Elevate is coming soon. ~ Your Elevate Fiber Team
2:53PM July 18, 2017
Thomas Huggett
Super excited about elevate coming to Cedaredge 125! I've been incredibly impatient and just like a 5 year old on Christmas I wanna open my present early! Just wondering, how far are you guys on the "make ready" stage with Cedaredge 125 and how long do you think till initial installations? I know I should be patient but the internet at my house is horrible and it's pretty often that the internet goes out. I've also done a bit of advertising on facebook for Elevate so if you guys really wanna start installing in Cedaredge, I'd love to be one of the first, just saying. Anyway, incredibly excited for Elevate!!! I can't wait to hear from you guys and I hope you guys are as excited as I am to have Elevate in Cedaredge 125!!!
9:52AM July 14, 2017
Becky Mashburn Campaign Owner
Hi John, I know it is frustrating to be in a zone that isn’t close to its goal, especially when the neighboring zone is so close! We can’t simply change the zone in which an address falls because zone boundaries are determined according to DMEA’s power lines. The fiber lines will follow the same infrastructure as the power lines (route from substations, poles, etc.). The reason you are located in Cedaredge 124 is because that is also the feeder (main power line) that brings power to your home. The fiber line that brings internet to you will follow that same path. Remember, this is a long-term project. It will 5 to 6 years to build the more than 3,000+ miles of fiber throughout DMEA’s service territory. Please keep spreading the good word and we will get there!
9:25AM July 14, 2017
jerry krager
Like John Stinnett, I am in area 124. I have passed out door hangers all the way up Ute Trail and Northern Surface creek past Starner Loop Road with tremendous enthusiasm . It is a 4 mile stretch that IF included in area 126 (directly across Hwy 65) would easily meet the 100% mark in a hurry. Yet we are included in a huge area (one of the largest areas on your map) that is mostly seasonal residents farther up Hwy 65. Most of us have power lines directly to the homes. Please reconsider redrawing that part of 124 up to the pass closure gate as part of 126.
4:27PM July 13, 2017
John Stinnett
I'm confused on how the zones were created. The subdivision I live in is in Cedaredge 124, which is only 35% to goal. The line that cuts off Cedaredge 124 and Cedaredge 125 is within feet of our subdivision. Half of the main road to our subdivision is within 125 and then our U shaped subdivision is strategically cutout and placed in zone 124. It makes no sense! I know everyone in our subdivision would sign up for the high speed gig internet, however, we are in a zone that is included with more rural and less populated areas of the country... making the goal of 565 more people to sign up merely a very long term dream. If our subdivision was included in zone 125 (98% to goal) it would be a win-win. That zone would get to goal and we would be able to get gig internet sooner.
8:32AM June 27, 2017
Becky Mashburn Campaign Owner
Hi, Terry! Thanks for passing that along. It's great to hear how satisfied people are with Elevate. Thank you!
4:50PM June 26, 2017
Terry Salisbury
Just came back from town where I run into a lady whom a while backed I talked into registering for Elevate Fiber. She lives in our Orchard City 104 Zone. I asked if they had installed her internet for her yet.....Her Face lit up and she gave me a HUGE BIG SMILE AND SAID "I LOVE IT', "LOVE IT", "LOVE IT"! She said she also got a Roku Device and said she can now watch all kinds of TV and NETFLIX. So another great satisfied member. Really it is a service that sells its self.
11:57AM June 01, 2017
Becky Mashburn Campaign Owner
Good morning, Ivy. I'm in your same zone. I'm certain we didn't back track. We're slowly ticking away at our goal and only need 53 more people! We just received a new shipment of yard signs. Would you like one to display in front of your home? We also have a big event coming up on Friday at Black Canyon Golf Course, The Montrose Summer Music Series, where we will have a great info booth and be able to talk to a lot of Montrose people about our service. I'm looking forward to getting Elevate soon too!
11:54AM June 01, 2017
Becky Mashburn Campaign Owner
Good morning, Cheryl. I totally understand your frustration. I wish my zone had live service right now too. The boundaries for the zones are set according to DMEA's power lines. Each zone follows a particular feeder (aka, power line) on the system. The fiber lines will follow the same routes as the power lines, so we aren't able to readjust zone boundaries as this time. Cedar edge 125 is very close to reaching it's goal! I hope you'll continue to spread your excitement for Elevate. The more zones that reach their goal, the more services get installed, the greater the excitement grows for the other zones!
8:45AM June 01, 2017
Ivy Fife
It seems like my area is going backwards! I'm in zone Montrose 418, and I could have sworn we were at almost 80% last I checked. Today, we're at 70%. I telecommute, and the lack of speed and reliability with my current provider makes working from home difficult. I am hoping Elevate comes to my neighborhood soon!
6:25PM May 25, 2017
Cheryl Butler
My property at 21643 uintah rd in cedaredge is 1 mile from a friend on brimstone. Yet I am in the grand mesa section which is not as close to meeting there goal. My section need another 583 but cedaredge only needs 65 will this boundry be reconsidered. I could help cedaredge reach their goal
4:51PM May 16, 2017
Becky Mashburn Campaign Owner
Hi Leilani, Just circling back around to your question. Our base-map software is currently being upgraded. The new platform reflects the correct road name to which you refer. When the conversion is complete, you'll see the correction live. Thanks!
10:42AM May 10, 2017
Becky Mashburn Campaign Owner
Hi Leilani, Good question. I will check in with our support network and get back with you. Stay tuned!
9:20AM May 03, 2017
LEILANI BATE
Just curious why 6450 Rd (Montrose NE 362) is showing as N Mesa Rd on the map?
8:57AM April 25, 2017
Becky Mashburn Campaign Owner
Hi Jim, We will connect you with someone on our tech team who can answer your questions. In the meantime, you might find our Technical Specifications FAQs helpful. You can download these online here - http://www.dmea.com/content/elevate-fiber. Just scroll down the page to the FAQ section and click the link that says Technical Specifications. Thanks!
6:32PM April 24, 2017
James Barnes
I have the same question as Levi posted, sans your router, that part is clear: "10:35am June 22, 2016 Levi Anstine With your equiptment the router specifically, will I be able to setup port forwarding, dmz, black/white lists, wifi security passwords? In general what access do I have for options on the eouter. lf those are not an option is using your router a required part of the contract/service?" Can you have someone contact me about the specific functions of the router available without opting for managed wifi? Or maybe posting a link in the FAQ so others will not have to inquire? Thx, Jim
3:43PM March 27, 2017
Virginia Harman Campaign Owner
Thank you Terry! The truth is, we couldn't do any of this without members like you!!! Thank you for your support and efforts all along the way!
10:42PM March 20, 2017
Terry Salisbury
Just a Huge Big Thank You Here. The Elevate Crew Installed My Internet Today in Austin, Orchard City. All I can say is WOW AND WOW some more. It is so fast no more buffering. I wasn't sure if my computer could handle the speed without blowing up. I want to Thank All of the Elevate Crews and workers and Office Staff for making this happen for us and bring us out of the Dark Ages of what we have lived with for way to long. The Elevate and DMEA Staff and Crews have all been so helpful with every step of the huge project. Again Thanks Ever So much.
3:12PM March 03, 2017
Ginnette Waterman
Hello Tom, You can preregister by phone at 877-687-3632. That would be the fastest and easiest for you. Thanks for asking. We all want Elevate Fiber so please tell you friends, too!
12:42PM March 03, 2017
Thomas Wills
I'm trying to prerigister but when I hit the submit button I get a "signup page not working" mesaage. Two days in a row. Is there an alternative to this like just downloading amailingin a form? Tom Wills- Hotchkiss
3:42PM February 17, 2017
Becky Mashburn Campaign Owner
Hi Richard, I'll connect you directly with our technical team. They are out in the field right now, but I will forward your question to them and have them get in touch with you ASAP. We are using a Calix GigaCenter for our WiFi router. Let me know if you have any other questions. Thanks!
8:56AM February 17, 2017
Richard Talcott
Where can I direct technical questions? Can you provide a link to the user manuals for the modem/router that you are currently using? Thank You, rt
11:59AM January 27, 2017
Becky Mashburn Campaign Owner
Hi Ginnette, Great timing! We were just reviewing our list of returned contracts today for Orchard City 104. Yes, she should have received an email with a link to return her service agreement earlier this month. Next week, on Tuesday, we’re sending a reminder email to those who haven’t completed their contract yet. Spread the word and tell people to keep an eye on their inbox. Feel free to have her reach out to me directly at becky.mashburn@dmea.com. I can personally send her the contract link. Or, if she is having trouble with her email, she can always call us at 877-687-3632. Customer service can get her signed up and ready to go as well. Thanks!
11:09AM January 27, 2017
Ginnette Waterman
This is so exciting and it must be exhilarating in the Elevate Fiber workrooms. We are so happy that Orchard City 104 made it to goal. Cedaredge areas are working to get there. In the meantime, one of our Eckert (OC 104) friends was expecting her contract last week. Any delays or news about those contracts? Or should she call you?
8:35AM January 23, 2017
Becky Mashburn Campaign Owner
Hi Ivy, Good question. In general, we will install Elevate’s infrastructure to follow DMEA’s power lines. So yes, in many neighborhoods in Montrose the service will be underground. We are using a variety of techniques to do this, including vibratory plowing (check out an example of this here - https://youtu.be/5LHObecYJwU) and horizontal boring (check out an example of this here - https://youtu.be/Am7qi2GNUYo). Our goal is to disturb the landscape as little as possible and we’ll always work to return the property back to the same or better condition when we leave. There will be times when landscaping needs to be removed for safety reasons. For example, some people have planted bushes or put in obstructive landscaping in front of transformers. This is hazardous to our crews when they need to perform maintenance or install equipment. In these cases, the landscaping items won’t be replaced, but we’ll work closely with homeowners to make sure no one is blindsided. Our goal is to provide a much-needed service to our members with as little impact to your yard and landscaping as possible. Thanks!
3:34PM January 20, 2017
Ivy Fife
I'm in Montrose 418, and there might be some hesitation among my neighbors because of questions such as (from NextDoor): "will they be tearing up our yards, boring under our drive-ways, etc. in order to put in all the infrastructure for this project?"
8:57AM January 06, 2017
Virginia Harman Campaign Owner
Hey Elevate backers, just wanted to give you all a heads up that we are adjusting some of the individual zone goals. After more in-depth design work and additional financial analysis we are able to refine goals in several zones. So, if you see a big swing in a zone, don't be alarmed, it is just the work that we are doing to ensure that we build out our system as effectively and efficienctly as possible.
8:24AM December 28, 2016
Virginia Harman Campaign Owner
Kathy, the system for post cards limits three things: 1. the number of post cards an individual can send 2. the number of post cards any one individual receives and 3. the total dollar amount that Elevate spends of post cards each month. It is very likely that in your area, your neighbors have reached the #2 issue (max number of post cards any individual receives. Sorry, but we will not pass out lists of members who have or have not signed up for our services. In the future, please reach out to me directly rather than continuing to post on here: virginia.harman@dmea.com.
8:16AM December 28, 2016
Virginia Harman Campaign Owner
Mr. Keating- I will have our business development representative reach out to you. What email address would you like him to use?
10:48PM December 27, 2016
Hugh Keating
Hello, I just filled in my registration as a residential interest, however, also just found out my job may be on the line if I'm unable to secure a faster speed. Is there a way I can have this 'commercial' interest counted even though I work at home? I'm in Cedaredge BTW. Thanks!
9:48AM December 22, 2016
Virginia Harman Campaign Owner
Hi Kim, Good question! The "1 Wifi device connect" means that our installers will help you with the Wifi set up of 1 device. For instance, if you want help connecting your Smart TV to your new internet service, they will help you do that. It does NOT mean that only 1 Wifi device can be connected to the service. Both the 100 mgb and the gig package will support many Wifi devices being connected and used at the same time.
8:50PM December 21, 2016
Kim Althoff
In the Installation Options pdf, it shows that the Basic Installation supports 1 WIFI Device Connect. Does this mean that only one device can connect to the router wirelessly? If not, what does WIFI Device Connect refer to?
3:55PM December 16, 2016
Becky Mashburn Campaign Owner
Hi Kathy, I'll reach out to you about your dashboard. We've already contacted the website host about the Montrose 721 registration appearing on your dashboard to address that glitch. Thanks for letting us know!
3:43PM December 16, 2016
Becky Mashburn Campaign Owner
Hi Kathy, You can see that status of Paonia O47 (and all other zones) by clicking on the areas tab above. Right now, Paonia 047 is 67% to goal. As far as when construction begins, it all depends on when your zone hits 100%. It could be early 2017 if your zone stays on track – let’s keep that momentum going! I can’t promise it will be before you move into your new home, because I simply don’t know when it will happen. You can help that percentage grow by using the postcard function on this site to send postcards to your neighbors, sending emails to your contact list, and even sharing this site on your Facebook page.
3:16PM December 16, 2016
Kathy Winch
What is the true status of Area 047? I was told by an Elevate Fiber that we would probably be under construction in early 2017? Is that truly the case? Or now that Orchard City and a Montrose Area look closer to goal will they be first? Have new home under construction and will be moving in approximately 8 weeks from now. Need to make decisions on internet service/phone provider.
8:37AM December 07, 2016
Virginia Harman Campaign Owner
Hey Tyler, that is a good question... I will have to look into that and get it fixed ASAP!
5:33PM December 06, 2016
Tyler Zirkle
Why does orchard city 104 say 99% but -2 needed? It was at 99% and 0 needed last night. Did we make it?
1:31PM December 05, 2016
Virginia Harman Campaign Owner
Kenneth, I will have a member of our team reach out to you via email to address your questions.
1:51PM December 03, 2016
Kenneth Mason
We are so close in Orchard City, but yet so far. . . But I have some questions regarding services. I'm considering have my phone go through Elevate. I currently am using a VOIP service for my home phone. I moved up here a year ago from Denver so my home number is the same as it was in Denver and I want to keep that number which is for the 303 exchange. I've got 35 years of life around that number. Will I be able to keep that number? Next, is it possible to get a static ip rather than dynamic and if so, is there an associated cost with that? And my final question. . . What is the make and model of the router that you are going to be using. I'd like to do a little reading up on it before it gets installed. Thanks for your help. I appreciate it. Ken
8:24AM November 28, 2016
Virginia Harman Campaign Owner
Jerry, Our goals are set based on electrical meters passed (regardless of what type of account that meter serves). While goals may seem high, they are set at levels that help ensure the financial success of Elevate. This helps protect DMEA members like you, as Elevate is a wholly owned subsidiary of DMEA. As we move through this multi-year deployment, some goals may change as we continue to evaluate the financial impacts of each zone built. I understand how you feel, I personally am in a very rural zone and the goal looks daunting. However, when building a new company with such significant infrastructure needs, we have to take it slow and make sure that we protect our members and build a company that will last.
10:58AM November 25, 2016
jerry krager
The question “Are there even 706 full time residents in area 124?” is not pessimistic nor critical. I would like to know if your number is based on Full time or “DMEA served” residents. It does seem that it would have a major impact on your goal expectations. On Upper Surface Creek alone there are 20 percent seasonal residents that may not know any time soon about Elevate internet even if I put a door hanger out. Of the people I actually talked to up here there was 100% enthusiasm about Elevate Fiber. So I am naturally curious what the level of enthusiasm would be If 100% really knew about Elevate that might not be receiving any information because they aren’t up here right now.
9:18AM November 21, 2016
Sara McCombs Campaign Owner
Thank you Terry! You are correct. We appreciate Champions like yourself.
8:54AM November 19, 2016
Terry Salisbury
There are Thinkers, There are Talkers, and then There are Doers! In the process of change... This is what it takes in order to make our goals happen. If we get stuck in a pessimistic mode then not much happens, but if we can move on into a optimistic mode then we can take action and reach our goals, no matter what the challenge may be. Just be patient and persistent and keep your goal and motivation realistic and in sight, as it is reachable. If we all work together for this Fiber Internet we become a Team to bring it too all, and enhance our life. This is a huge project and undertaking in our communities and The DMEA/ELEVATE Staff and Crews have been working hard for all of us. Become an Elevate Champion so we all can reap the rewards.
4:45PM November 18, 2016
jerry krager
Are there even 706 full time residents in area 124? Looks like you have presented us with an impossible goal. I handed out 25 door hangers up Ute trail and that covered all full timers on Ute. Now I see area 124 goes all the way up hwy 65.
11:11AM November 18, 2016
Virginia Harman Campaign Owner
Shelby, I will have someone give you a call to discuss the questions you still have. Please send me an email with your phone number and we will give you a call: virginia.harman@dmea.com Thanks!
8:33AM November 18, 2016
Becky Mashburn Campaign Owner
Hi Paul, Preregistrations will drive the construction process. Each zone is designed based upon our feeders—electric lines—so each zone has a different amount of meters. The number of preregistrations needed for a zone to reach his goal is based on a percentage of those meters. This means you don’t have to get all homes and businesses within your zone signed up in order to meet your goal. On average, our goals are based on approximately 35% - 65%. Its important to remember, that this business model was put in place to protect DMEA ratepayers—you—and minimize risk. We have services for both residential homes and businesses and intend to serve our “urban” and rural members—even those at the far end of the line. Check out the areas tab and you’ll see that areas you might assume didn’t want our service are leading the charge! As far as timeline, it really does depend on how quickly your zone reaches its goal. On our part, we have a pretty intense marketing plan and are slowing working to get out in each community and zone. I ask for your patience because yes, the total build out of Elevate will take years. We’re installing 4,000 miles of fiber across our territory of 33,000 meters—all because our members are being denied fast, reliable internet. We can use your help too! Elevate is a grassroots effort and we have many members in other areas who have become our champions, spreading the word to their neighbors, touting the benefits of fiber, and canvassing their zones to help get people preregistered. Would you be interested in helping? Just let us know.
5:47PM November 17, 2016
Paul Arbogast
Are you really not gonna hit area's that don't have enough pre-registrations? I am sick of the local cable provider and want speed and less latency. But I am grouped in with a load of main street, which is business, not residential. Seriously, what is the timeline for downtown montrose to have this? Years?
1:14PM November 17, 2016
Becky Mashburn Campaign Owner
Hi Shelby, You’re right, 1,100 is a big number and a big goal. This is a multi-year project, so it may take time to get your zone to its goal. As we move forward in the project, we will work very hard to get the word out in each zone and get people signed up. You can help by sending postcards to your neighbors through this website and emails to your contacts. Follow us on Facebook and share and like our posts – www.facebook.com/ElevateFiber. We have yard signs, t-shirts, and info cards that champions, like you, are welcome to have and help distribute. Remember, Elevate is less than 6 months old and we already have more than 4,000 people preregistered—those numbers are staggering! I hope you won’t lose hope. Elevate was launched because members, like you, were being denied quality high-speed internet by major providers. They didn’t think the “country folk” needed or wanted it. Help us prove them wrong, just like we did more than 75 years ago!
12:11PM November 17, 2016
Shelby Kunz
Alright thanks for the response. I just don't see all these farmers signing up. Needing ~1100 more people to sign up in our area alone when there are only ~4k signed up total right now is gonna be basically impossible anytime within the next few years. Got really excited but the way it's zoned just simply doesn't make sense from an ISP business standpoint. I could get 70% within a 2 mile radius to sign up (almost all residential) but because we're "zoned" with miles of farm land, I just don't see it happening, even if our subdivisions are within city limits. Thanks anyway!
10:14AM November 17, 2016
Becky Mashburn Campaign Owner
Hi Sandra, When you get service is dependent upon when your zone reaches its preregistration goal. The good news: We’ve loaded all zones within the DMEA service territory onto join.elevatefiber.com and you can monitor your zone’s progress by clicking on the “Areas” tab. Next to your zone, you’ll see a percentage to goal and the number of additional signups needed to meet that goal. The sooner your reach 100%, the sooner your zone will get fiber! How can you help your zone meet its goal? Spread the good word. Tell your neighbors about Elevate and get them to preregister. When a zone reaches its goal, we’ll begin constructing our fiber network in that area and reach out to everyone who preregistered to finalize contracts and installation details. Thanks for your support!
10:04AM November 17, 2016
Becky Mashburn Campaign Owner
Hi Shelby, Good question! Our zones are actually designed by our electric feeders—aka power lines. So, the reason you are assigned to the Montrose W 428 is because you receive electric service from those power lines. The fiber will follow the power lines from our substations to the distribution lines and ultimately to the home, which means switching zones isn’t possible. We can’t provide fiber service to you from another zone because you can’t be connected or served from a different line. We base our goal of needed signups on a percentage of meters within the zone. Some zones have more meters and therefore need more signups than others. This is the case with many of our Montrose zones. Going door-to-door is a great place to start and we appreciate any help we can get in that area. Covering the entire DMEA service territory is a multi-year project, so all we can ask for is your continued support, help spreading the word, and of course, patience! Thanks!
9:25AM November 17, 2016
Sandra medina
Hi We live on Pitkin Mesa, up Fire Mountain Road by Paonia. Can you tell me when we might be getting this service. Also do we have to actually sign a contract before they start..I signed up on something that we were interested but haven't heard anything more about it. Thanks
7:52AM November 17, 2016
Shelby Kunz
Is there anyone we can talk to about Montrose W being lumped into basically this giant area of open country? I literally live within city limits in a fairly new subdivision close to where spring creek rd meets country road 6400. Everywhere around us in about a 2 mile radius is nothing but residential subdivisions where I see tons of signs for Elevate fiber. Yet for some reason we're lumped into this GIANT area of farm lands that goes west, why is this? All these subdivisions are just barely south east of the center of Montrose yet we have to wait till all the farms sign up too? That seems like a major oversight. Charter exists in all of these subdivisions, we have more people in our subdivisions who would easily switch to you guys than some of the tiny areas like Montrose 417, 426, 427, 425, or 416. I would be more than happy to go door to door convincing people to switch if I knew that if County Road 6300 west was it's own area, but instead we literally have like 95% farm lands in our area even though our tiny little area to the east are all residential subdivisions. Heck, I helped build a lot of these houses out here because they are Habitat homes, we're actually overloaded on Charter as is, they have too many people on the lines and have tons of issues at the moment in our subdivision, it's been like this for months. People would GLADLY switch. =)
10:55AM November 10, 2016
Sara McCombs Campaign Owner
Hi Gary! We are currently reviewing the Orchard City pre-registrations and removing duplicates in order make sure that percentage remains accurate. If that was the case with your address, I do apologize. However, I do see your most recent registration and you are all set to go. Please keep spreading the word to your neighbors, family and friends within the zone to help reach your goal. If you are unsure if you have already pre-registered, please contact our office at 877-687-3632 and we can check for you. Thank you for supporting Elevate Fiber.
8:09PM November 09, 2016
Gary Belveal
I just logged on and my dashboard had a link to register for this campaign. I had already preregistered before. It seems as though my registration deleted. I've redone the registration, hopefully it stays. What is going on with the registrations?
10:09AM November 07, 2016
Becky Mashburn Campaign Owner
Hi William, If you click on the areas tab, you'll see that there are currently 9 areas listed. These are considered active zones and are the 9 zones we launched the project with. You can see the progress and even the number of preregistrations needed in order to meet the signup goal. If you are not located within one of those zones, you are part of the DMEA Area. This means that you're just not in an active zone yet, but that we still need you to preregister and express interest in Elevate. This interest will drive our future construction plan. Be on the lookout on this website within the next few months. We hope to be able to list all zones within our service territory so that you can see exactly what you're asking for: how close your neighborhood is to the goals, how many signups are needed to reach the goals, etc. The timeline is directly related to how quickly a zone reaches its goal. Right now, we don't know when Cedaredge will be installed. When all zones (approx. 41) within the DMEA service territory are designed and available on the website, we'll have a better understanding of how close Cedaredge is to meeting its preregistration goal. Thanks!
8:18AM November 07, 2016
William Wilson
Cedaredge is part of "DMEA Area". What does that mean? What areas does "DMEA Area" include? How many sign-ups are required to reach the 100%? When is the estimated install in the Cedaredge area? Thank you.
3:05PM November 04, 2016
Becky Mashburn Campaign Owner
Hi Kenneth, I know it's frustrating. We are currently reviewing the Orchard City preregistrations and removing duplicates in order make sure that percentage remains accurate. Don't get discouraged. You guys are so close and we are almost done with all the make ready work. Help us spread the word that if you've already preregistered, you don't need to do it again. And, if you're not quite sure, please give us a call. We can check the database and confirm. We will get there!
2:25PM November 04, 2016
Kenneth Mason
Wow! This morning we were at 92% with only 22 more people from Orchard City and this afternoon we are back up to 86% and 44 people. I understand people accidentally getting registered more than once, but having the number jump back up to 44 people in incredible and very discouraging.
8:44AM October 24, 2016
Becky Mashburn Campaign Owner
Hi Terry, The database adjusts as people preregister or remove registrations. It may have just been that someone had accidentally preregistered twice, so they deleted their second registration or moved, etc. Thanks!
3:03PM October 18, 2016
Terry Salisbury
Just a Question, about an hour ago I checked on our Status in Orchard City and it said 83% and 51 more needed. I just rechecked that status and it said 83% and 53 more needed. Why does it change like that?
11:50AM September 28, 2016
Becky Mashburn Campaign Owner
Hi Shane, We expect it to take about four months to build out a zone once it reaches its goal. Thanks!
9:01AM September 28, 2016
Shane Potter
Once a goal has been reached in my area, how long can I expect before I am able to actually be online with service in my home?
12:03PM September 14, 2016
Becky Mashburn Campaign Owner
Hi Ann, You can start by preregistering! Enter your service address in the box to the right and select the level of service you are interested in—we offer 100Mbps @49.95/month and 1Gig (1,000Mbps) @79.95/month for residential customers. Depending on where you live, you may be in what we call an active zone or an area where we are collecting interest. If you are in an active zone, that means we are working to get enough customers signed up so that we can begin building the fiber network and providing service. If you are in an area where we are collecting interest, we are asking that you preregister so we can plan our future active zones and construction plans. Population doesn’t matter as our goals for each zone are set as percentages, mean the more populous an area, the more signups we actually need. Then it's time to get your neighbors signed up! We try very hard to be in the communities and spread the word about Elevate, but when our customers and members spread the word for us it means so much more. Thanks for your support!
9:03AM September 14, 2016
ann duncan
Hello. I have been checking around to get internet at my house and after calling around 10 companies I have found out that I cannot get internet at my house at all. With that being said, I am VERY interested in this service for my area. Since my area is not as closely populated as some of the areas in the town of Montrose, how can we bring this service to my area if we do not have enough supporters due to the lack of population?
9:03AM September 14, 2016
ann duncan
Hello. I have been checking around to get internet at my house and after calling around 10 companies I have found out that I cannot get internet at my house at all. With that being said, I am VERY interested in this service for my area. Since my area is not as closely populated as some of the areas in the town of Montrose, how can we bring this service to my area if we do not have enough supporters due to the lack of population?
10:59AM September 13, 2016
Virginia Harman Campaign Owner
David, fiber offers greater reliability in that, with a fiber deployment, the plant is not affected by weather (rain) like legacy copper (xDSL deployment) or line of sight issues (like wireless). It is safe to say that Elevate infrastructure will be as reliable as DMEA power, as it will be running along side our electric infrastructure. If a tree takes out DMEA power, it is also likely to take out Elevate. However, our crews are local and fast to respond to all outages and we will take our Elevate service just as seriously.
8:26AM September 13, 2016
John Monday
Hi David, Over subscription design is 16 to 1 for residential. We are designing the build to support 100 percent subscriber penetration from the start, thus we should never be over 16 to 1 or need to overbuild the area. As 10G becomes more price competitive, we can overlay 10G GPON ONTs for future growth with minimal impact to subscribers.
8:23AM September 11, 2016
David Kelly
The problems I see with other internet providers is reliability and over subscription. How will DMEA address this or have they even considered it?
10:21AM September 07, 2016
Virginia Harman Campaign Owner
George, Good question, yes, you can change your mind before installation. You can also change your speed at anytime after you have service. The only requirement is that you maintain at least the minimum service level (which is 100 mbps internet). If you want to be BLOWN away by your internet speed, you with the gig! Either way, both speed levels will be much faster than anything else that is currently available in our area.
7:03AM September 07, 2016
George Schmidt
How do I determine if I want the mbps or the gig speed? If I put one down now, can I change my mind before installations reach my area?
1:53PM September 02, 2016
Becky Mashburn Campaign Owner
Hi Davis, You are currently not located within the active Paonia zone for Phase I. I know that probably wasn't what you wanted to hear, but we do appreciate your support. Please know that we have many phases left in our project and we will get to you. I do not have a specific time frame yet. The more of you neighbors you can get signed up for Elevate, the better chance your area has of being included in Phase 2. Thank you!
1:27PM September 02, 2016
Davis Walton
I live in Hidden Valley Subdivision right outside of Paonia off of Dry Gulch Road. Can you tell me if my area is included in Phase I of your installation plan. Thank you. Davis Walton
9:02AM August 30, 2016
Becky Mashburn Campaign Owner
Hi Douglas, It was stories just like yours that made us start looking into providing fiber broadband initially. Too many of our members have little or no access to fast, reliable internet. So yes, our goal is to make Elevate Fiber available to all members in our service territory – even those in hard-to-reach areas! We are currently in Phase I of the project and we have more phases to go – the overall timeline for building out Elevate to the entire service territory is approximately 5 years. We realize that some of our zones will be much more rural than others and that’s OK. Each zone will be required to meet a take rate. This means that a specific number of customers must preregister in a zone before we begin building the network. This number is a percentage and based on population so some zones will require more preregistrations than others. In early 2017, we hope to have a full deployment map that will show which areas are covered by each of the future phases. Unfortunately, no I do not have a specific timeframe for when we will be able to provide service to your area. However, preregistrations will help up determine the future phases and construction plan. Getting your neighbors, however distant they may be, to preregister will also help us determine interest and could help bring Elevate to your area sooner! Thanks!
7:43PM August 29, 2016
Douglas Paasch
If the goal is to bring high-speed internet to DMEA's rural service areas, at what point do you serve outlying areas with sparse populations (if ever)? I can see building out the more populated towns first, such as Orchard City and Paonia in order to get the system up and bring in needed revenues. But how about us that live way out in the middle of nowhere? Will we EVER get ANY high speed service? Right now, the ONLY thing available is Rise Broadband and currently it is very slow and unreliable. We are literally at the end of DMEA's power line, and in fact, had to extend existing power lines in order to reach our property. Please let us know if DMEA really means to bring high speed internet to us truly rural folks that are miles out of the populated areas but are DMEA customers at the very ends of the line. Thank you.
9:32AM August 29, 2016
Virginia Harman Campaign Owner
Roxie, Right now we are only building zones that are included in Phase 1. If the subdivision is in the "DMEA Area" it is unfortunately not in Phase 1. Our zones (like the Paonia zone) are based on our electrical system rather than city limits. I am very sorry, but I cannot offer a specific time frame on when Elevate will be built in any areas that are outside of Phase 1. I can tell you that we anticipate the entire build-out (Montrose and Delta counties) to take approximately 5 years. Where any specific area falls within that time frame will be determined partially on how much preregistration interest we see in that area. By early 2017 we hope to have a full deployment map that will show which areas are covered by each of the future phases of our build, however that map has not yet been created. We will use the preregistration data that we are gathering on this site to help us build that phase map. I am sorry I do not have a more direct answer than that, but we simply are not that far along in the future phase planning process.
1:22PM August 27, 2016
Terry Salisbury
Put this on your Bucket List of thing too do on September 16th in Orchard City. COME TOO THE ORCHARD CITY TOWN PARK (FIELD OF DREAMS) from 1 pm to 4 pm, FOR THIS FARMERS MARKET & CRAFT FAIR. Support your Local Farmers and Crafters so Join us for 3 Hours of Fun, meeting friends and making New Ones. We also will be there sharing Information on The "New Elevate Fiber Internet & Voice". and helping others to get Preregistered for this Great Service Brought too us by DMEA our Electric Company..
10:20AM August 27, 2016
Peter Palmer
Same question as below about Hidden Mountain sub division above Paonia!
11:29AM August 26, 2016
Roxie Carpenter
It looks like the Hidden Valley subdivision in Paonia is currently in the "DMEA area," which if I understand the comments below means that it's not in Phase 1, even though it's technically in Paonia. We are looking at buying a home there and internet access is a deal breaker. Can you give any more specific details about when Elevate might be installed there?
11:37AM August 18, 2016
Virginia Harman Campaign Owner
Terry, We do not have any employees scheduled to attend the town picnic. However, we would be HAPPY to get some Elevate materials to you if you would be willing to share them while you are at the event. Jut let me know today! virginia.harman@dmea.com
9:02PM August 16, 2016
Terry Salisbury
Don't forget this coming Saturday August 20th 11 am too 2 pm is the Orchard City Annual Picnic at the Orchard City Town Park (Field Of Dreams). Always a big Turn-Out and a great place to talk to everyone about bringing ELEVATE FIBER to Orchard City. Get your Friends and Neighbors informed so they can get Preregistered for this Great Service brought to us.
4:05PM August 11, 2016
Becky Mashburn Campaign Owner
Hi Memory, We can update that for you and certainly add voice. However, you will also have the opportunity to confirm exactly what you want when we contact you to install your service. Please let us know if you have any other questions. Thanks!
1:04PM August 11, 2016
Memory McDermott
How do update my package! I was not aware that package with voice meant phone! I wanttoupdate so I have phone and wireless service! Thanks, Mem
1:17PM July 29, 2016
Virginia Harman Campaign Owner
Paul, good questions! DMEA has been 100% owner of a for-profit LLC for many years. After reviewing various structure options and implications, the DMEA board chose to use this entity to run the Elevate business. This choice was made in order to minimize risk to the members of the cooperative. Since the business is 100% owned by DMEA after tax gains and losses will flow through to DMEA. Cash dividends can be declared and paid to DMEA should the board of the LLC choose. I hope this helps to answer your question. If you have further questions, give me a call at 1-877-OUR-DMEA.
8:08PM July 28, 2016
Paul Riley
So, Elevate is a wholly owned for-profit subsidiary of DMEA. How does that work? Where will the profits go? From the article, http://www.deltacountyindependent.com/dmea-chief-unveils-broadband-details-cms-3215, it stated that DMEA will own the middle mile and lease it to Elevate. Why does Elevate have the for-profit structure, when DMEA is not-for-profit? Is this just to get funding to build the construction, or is this just a vehicle to limit losses? Does this allow for Elevate to declare a dividend and send the profits back to DMEA?
8:28AM July 28, 2016
Virginia Harman Campaign Owner
Curtis, Thanks for your offer to help spread the word. I will have Mark Kurtz reach out to you soon. Please send me your contact information: virginia.harman@dmea.com Thanks, Virginia
6:48PM July 27, 2016
Curtis McCoy
Is there a way some of our Boss Cellular stores can help to spread the word? We are opening 3 new locations this month and have a store in Hotchkiss that we could help gain interest from existing customers. Are you looking for business partners? Boss-Cellular.com
10:02AM July 11, 2016
Virginia Harman Campaign Owner
Our voice service works as a regular "land line" service. It is not cellular service and does not require any special equipment. We are working to ensure that we will be able to transport current phone numbers. 911 service will be available in all areas where it currently is available.
7:35AM July 09, 2016
Michael Edson
I noticed that Elevate can also provide voice service. Can I use my regular landline handset or do I need a different type of phone device? Can I retain my current phone number? Does the service connect to 911?
9:04AM July 07, 2016
Phil Sanchez Campaign Owner
If you are interested in an Elevate over the top video package, go to the updates tab. Take the survey to help us construct a streaming package that fits your video needs.
11:54AM July 06, 2016
Virginia Harman Campaign Owner
Dustin, Thank you for your question. "No Goal" means that the address you have entered is in the "DMEA AREA" this area refers to all locations in DMEA's service area that are not in Phase 1 of the Elevate build. Phase 1 is our first phase of construction and is made of 9 zones. Each of those 9 zones has a goal. Once a zone reaches its goal, we release that zone for construction. In the DMEA Area (all locations outside of Phase 1) we are simply collecting interest to help determine which areas will be in Phase 2, Phase 3, Phase 4, etc.. There is no goal in the DMEA Area because those areas are not part of the current phase of construction. Please hang in there though! We have more than 32,000 service locations, it will take us a few years to reach all of them, but we will work hard to bring service to everyone as quickly as we can.
4:26PM July 03, 2016
dustin nuckles
What does no goal mean
4:21PM June 28, 2016
Phil Sanchez Campaign Owner
Help us Reach 1,000 Signups | Win a Roku 4 Sign up now to help Elevate our preregistrations to 1,000 customers! If you are one of the FIRST 1,000 people to sign up, your name will be entered into a drawing to win a Roku 4! Sign up now and start streaming today on the #1 streaming device on the market!
10:46AM June 28, 2016
Virginia Harman Campaign Owner
Hi Steven, The Orchard City zone is based on DMEA's substation feeder (electrical lines) rather than the actual city limits. All of our zones are based on DMEA feeders. we have named each zone based on what the area is generally called. For example the "Cobble Creek" zone does not just include the Cobble Creek subdivision, but it was the best descriptor we could think of to name that particular zone. Our feeders simply do not match up exactly with towns, cities, or neighborhoods, so we are doing the best we can to name them as we go. I hope this helps explain. Still, we encourage everyone who wants service to register, we will take into consideration the areas with the greatest interest as we determine where to build and serve first!
6:11PM June 27, 2016
Steven Sidebottom
Why is Eckert left off of Orchard City? We wee told it would be, at the community meetings.
4:49PM June 27, 2016
Steven Sidebottom
Why is orchard city not on the current area to have service, steer we were promised?
2:10PM June 27, 2016
Becky Mashburn Campaign Owner
Hi David, Eckert is currently outside the Orchard City zone. My apologies, we should have been clearer when naming that zone. I know Orchard City is typically thought of as Austin, Cory, and Eckert together. We are still gathering interest and monitoring sign ups in your neighborhood, so please encourage your neighbors to preregister if they are interested in Elevate's services. Thanks for your interest!
1:49PM June 27, 2016
Becky Mashburn Campaign Owner
Hi Jerry Krager, Right now, we don't have an accurate estimate of when we will be serving Northern Cedaredge. It all depends on interest. The more customers that preregister in your area, the better your chance is at meeting the registration goal and moving your area to an earlier spot in our construction process! I realize your area is not listed in an active zone, but that doesn't mean we aren't monitoring the interest in your area. Please encourage your friends and neighbors to preregister as well, so we can measure interest and plan!
10:23AM June 25, 2016
David Armlovich
Can someone tell me why 1343 VALLEY VIEW DR ECKERT - ORCHARD CITY 81418 is outside of the mapped area for Orchard City on the Elevate Website. It is within the boundary of Orchard City. Thanks
2:36PM June 24, 2016
jerry krager
Do you have any ideas about how long it will take to get to the Northern Cedaredge area?
11:42AM June 22, 2016
Becky Mashburn Campaign Owner
Hi Levi, We will have someone contact you about the specific functions of the router. Yes, for quality purposes, we are requiring customers to use the router we supply.
10:35AM June 22, 2016
Levi Anstine
With your equiptment the router specifically, will I be able to setup port forwarding, dmz, black/white lists, wifi security passwords? In general what access do I have for options on the eouter. lf those are not an option is using your router a required part of the contract/service?
9:54AM June 22, 2016
Virginia Harman Campaign Owner
Paula, I am sorry to hear that you are no longer interested in Elevate services. I would like to point out that our $79.95 residential service is for 1 gig speed (1,000 Mb). From what I can tell on their website, Rise offers speeds of 5 Mb, 10 Mb, or 20Mb at your address. Our $79.95, 1,000 Mb service, is 50x faster than the fastest service they currently offer. Plus our service is the only symmetrical service in this area (meaning same speed upload as download). We also offer a 100Mb internet service (which is 5x faster than the fastest speed currently offered by Rise) for only $49.95 per month if that is a better fit for your household. Please let me know if you would like to talk to one of our friendly staff for more information about how our super high speed internet can Elevate your life! Always remember when looking at any internet pricing that you are comparing services of the same speed, because you are paying for speed!
9:14AM June 22, 2016
Paula Stalcup
This morning I signed up as interested in Elevate services. When I submitted I was given a rate of $79 per month plus $100 for installation of equipment. This is much more expensive than the current service I receive from Rise Broadband and therefore I withdrew my interest. Paula Stalcup, 6270 1900 Rd, Delta
2:22PM June 21, 2016
Phil Sanchez Campaign Owner
We are giving away a FREE Elevate T-shirt to the next 50 people that preregister! Starting NOW!
11:11AM June 21, 2016
Virginia Harman Campaign Owner
Everyone at DMEA and Elevate is excited to see so much interest in our blazing fast fiber internet. Don't let the momentum slow down; tell your friends and neighbors to sign up too!! The sooner we meet our goals, the sooner we all get service!
10:54AM June 20, 2016
Monica Suarez
I can't wait to experience the new fiber in my home. I hope that everyone takes advantage of this remarkable and affordable opportunity that our awesome DMEA Cooperative is providing to our communities! Make sure to tell your friends and family to sign up ASAP! Thank you DMEA!
10:26PM June 17, 2016
Peter Palmer
Finally!! So long TDS. Worse than dial up.
5:01PM June 17, 2016
Nancy Zimmerman
Shot the business cost is too much maybe I need less gigs...Hope we can change if need be.
12:31PM June 17, 2016
Tamarah Hardesty
Just signed up for max speed internet, less than my unreliable never up to speed internet. So excited! Speed not available in most cities, sign up one and all!
8:28AM June 17, 2016
William Marvel
Can't wait to hook up! Thanks for bringing in competition to Charter.
7:01PM June 16, 2016
Deborah Brown
I can't wait for this to roll out. Thanks so much for listening and taking action!
6:37PM June 16, 2016
John Records
I really appreciate your offering. I estimate that it will be about 200x faster than what I'm getting now, for the same price. Bravo!
3:05PM June 16, 2016
Janet Green Campaign Owner
I want it as soon as possible! Thank you DMEA & Elevate!!!
3:03PM June 16, 2016
Steve Metheny
This is so awesome that our local cooperative is bringing us the fastest internet service available on the planet. Thank you. I am ready now.
10:51PM June 13, 2016
Chris Kennedy
Finally decent speeds at awesome pricing! Thanks DMEA!