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11:11AM November 18, 2016

Virginia Harman Campaign Owner
Shelby, I will have someone give you a call to discuss the questions you still have. Please send me an email with your phone number and we will give you a call: virginia.harman@dmea.com Thanks!


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8:33AM November 18, 2016

Becky Mashburn Campaign Owner
Hi Paul, Preregistrations will drive the construction process. Each zone is designed based upon our feeders—electric lines—so each zone has a different amount of meters. The number of preregistrations needed for a zone to reach his goal is based on a percentage of those meters. This means you don’t have to get all homes and businesses within your zone signed up in order to meet your goal. On average, our goals are based on approximately 35% - 65%. Its important to remember, that this business model was put in place to protect DMEA ratepayers—you—and minimize risk. We have services for both residential homes and businesses and intend to serve our “urban” and rural members—even those at the far end of the line. Check out the areas tab and you’ll see that areas you might assume didn’t want our service are leading the charge! As far as timeline, it really does depend on how quickly your zone reaches its goal. On our part, we have a pretty intense marketing plan and are slowing working to get out in each community and zone. I ask for your patience because yes, the total build out of Elevate will take years. We’re installing 4,000 miles of fiber across our territory of 33,000 meters—all because our members are being denied fast, reliable internet. We can use your help too! Elevate is a grassroots effort and we have many members in other areas who have become our champions, spreading the word to their neighbors, touting the benefits of fiber, and canvassing their zones to help get people preregistered. Would you be interested in helping? Just let us know.


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5:47PM November 17, 2016

Paul Arbogast
Are you really not gonna hit area's that don't have enough pre-registrations? I am sick of the local cable provider and want speed and less latency. But I am grouped in with a load of main street, which is business, not residential. Seriously, what is the timeline for downtown montrose to have this? Years?


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1:14PM November 17, 2016

Becky Mashburn Campaign Owner
Hi Shelby, You’re right, 1,100 is a big number and a big goal. This is a multi-year project, so it may take time to get your zone to its goal. As we move forward in the project, we will work very hard to get the word out in each zone and get people signed up. You can help by sending postcards to your neighbors through this website and emails to your contacts. Follow us on Facebook and share and like our posts – www.facebook.com/ElevateFiber. We have yard signs, t-shirts, and info cards that champions, like you, are welcome to have and help distribute. Remember, Elevate is less than 6 months old and we already have more than 4,000 people preregistered—those numbers are staggering! I hope you won’t lose hope. Elevate was launched because members, like you, were being denied quality high-speed internet by major providers. They didn’t think the “country folk” needed or wanted it. Help us prove them wrong, just like we did more than 75 years ago!


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12:11PM November 17, 2016

Shelby Kunz
Alright thanks for the response. I just don't see all these farmers signing up. Needing ~1100 more people to sign up in our area alone when there are only ~4k signed up total right now is gonna be basically impossible anytime within the next few years. Got really excited but the way it's zoned just simply doesn't make sense from an ISP business standpoint. I could get 70% within a 2 mile radius to sign up (almost all residential) but because we're "zoned" with miles of farm land, I just don't see it happening, even if our subdivisions are within city limits. Thanks anyway!


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10:14AM November 17, 2016

Becky Mashburn Campaign Owner
Hi Sandra, When you get service is dependent upon when your zone reaches its preregistration goal. The good news: We’ve loaded all zones within the DMEA service territory onto join.elevatefiber.com and you can monitor your zone’s progress by clicking on the “Areas” tab. Next to your zone, you’ll see a percentage to goal and the number of additional signups needed to meet that goal. The sooner your reach 100%, the sooner your zone will get fiber! How can you help your zone meet its goal? Spread the good word. Tell your neighbors about Elevate and get them to preregister. When a zone reaches its goal, we’ll begin constructing our fiber network in that area and reach out to everyone who preregistered to finalize contracts and installation details. Thanks for your support!


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10:04AM November 17, 2016

Becky Mashburn Campaign Owner
Hi Shelby, Good question! Our zones are actually designed by our electric feeders—aka power lines. So, the reason you are assigned to the Montrose W 428 is because you receive electric service from those power lines. The fiber will follow the power lines from our substations to the distribution lines and ultimately to the home, which means switching zones isn’t possible. We can’t provide fiber service to you from another zone because you can’t be connected or served from a different line. We base our goal of needed signups on a percentage of meters within the zone. Some zones have more meters and therefore need more signups than others. This is the case with many of our Montrose zones. Going door-to-door is a great place to start and we appreciate any help we can get in that area. Covering the entire DMEA service territory is a multi-year project, so all we can ask for is your continued support, help spreading the word, and of course, patience! Thanks!


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9:25AM November 17, 2016

Sandra medina
Hi We live on Pitkin Mesa, up Fire Mountain Road by Paonia. Can you tell me when we might be getting this service. Also do we have to actually sign a contract before they start..I signed up on something that we were interested but haven't heard anything more about it. Thanks


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7:52AM November 17, 2016

Shelby Kunz
Is there anyone we can talk to about Montrose W being lumped into basically this giant area of open country? I literally live within city limits in a fairly new subdivision close to where spring creek rd meets country road 6400. Everywhere around us in about a 2 mile radius is nothing but residential subdivisions where I see tons of signs for Elevate fiber. Yet for some reason we're lumped into this GIANT area of farm lands that goes west, why is this? All these subdivisions are just barely south east of the center of Montrose yet we have to wait till all the farms sign up too? That seems like a major oversight. Charter exists in all of these subdivisions, we have more people in our subdivisions who would easily switch to you guys than some of the tiny areas like Montrose 417, 426, 427, 425, or 416. I would be more than happy to go door to door convincing people to switch if I knew that if County Road 6300 west was it's own area, but instead we literally have like 95% farm lands in our area even though our tiny little area to the east are all residential subdivisions. Heck, I helped build a lot of these houses out here because they are Habitat homes, we're actually overloaded on Charter as is, they have too many people on the lines and have tons of issues at the moment in our subdivision, it's been like this for months. People would GLADLY switch. =)


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10:55AM November 10, 2016

Sara McCombs Campaign Owner
Hi Gary! We are currently reviewing the Orchard City pre-registrations and removing duplicates in order make sure that percentage remains accurate. If that was the case with your address, I do apologize. However, I do see your most recent registration and you are all set to go. Please keep spreading the word to your neighbors, family and friends within the zone to help reach your goal. If you are unsure if you have already pre-registered, please contact our office at 877-687-3632 and we can check for you. Thank you for supporting Elevate Fiber.


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8:09PM November 09, 2016

Gary Belveal
I just logged on and my dashboard had a link to register for this campaign. I had already preregistered before. It seems as though my registration deleted. I've redone the registration, hopefully it stays. What is going on with the registrations?


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10:09AM November 07, 2016

Becky Mashburn Campaign Owner
Hi William, If you click on the areas tab, you'll see that there are currently 9 areas listed. These are considered active zones and are the 9 zones we launched the project with. You can see the progress and even the number of preregistrations needed in order to meet the signup goal. If you are not located within one of those zones, you are part of the DMEA Area. This means that you're just not in an active zone yet, but that we still need you to preregister and express interest in Elevate. This interest will drive our future construction plan. Be on the lookout on this website within the next few months. We hope to be able to list all zones within our service territory so that you can see exactly what you're asking for: how close your neighborhood is to the goals, how many signups are needed to reach the goals, etc. The timeline is directly related to how quickly a zone reaches its goal. Right now, we don't know when Cedaredge will be installed. When all zones (approx. 41) within the DMEA service territory are designed and available on the website, we'll have a better understanding of how close Cedaredge is to meeting its preregistration goal. Thanks!


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8:18AM November 07, 2016

William Wilson
Cedaredge is part of "DMEA Area". What does that mean? What areas does "DMEA Area" include? How many sign-ups are required to reach the 100%? When is the estimated install in the Cedaredge area? Thank you.


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3:05PM November 04, 2016

Becky Mashburn Campaign Owner
Hi Kenneth, I know it's frustrating. We are currently reviewing the Orchard City preregistrations and removing duplicates in order make sure that percentage remains accurate. Don't get discouraged. You guys are so close and we are almost done with all the make ready work. Help us spread the word that if you've already preregistered, you don't need to do it again. And, if you're not quite sure, please give us a call. We can check the database and confirm. We will get there!


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2:25PM November 04, 2016

Kenneth Mason
Wow! This morning we were at 92% with only 22 more people from Orchard City and this afternoon we are back up to 86% and 44 people. I understand people accidentally getting registered more than once, but having the number jump back up to 44 people in incredible and very discouraging.


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8:44AM October 24, 2016

Becky Mashburn Campaign Owner
Hi Terry, The database adjusts as people preregister or remove registrations. It may have just been that someone had accidentally preregistered twice, so they deleted their second registration or moved, etc. Thanks!


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3:03PM October 18, 2016

Terry Salisbury
Just a Question, about an hour ago I checked on our Status in Orchard City and it said 83% and 51 more needed. I just rechecked that status and it said 83% and 53 more needed. Why does it change like that?


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11:50AM September 28, 2016

Becky Mashburn Campaign Owner
Hi Shane, We expect it to take about four months to build out a zone once it reaches its goal. Thanks!


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9:01AM September 28, 2016

Shane Potter
Once a goal has been reached in my area, how long can I expect before I am able to actually be online with service in my home?


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12:03PM September 14, 2016

Becky Mashburn Campaign Owner
Hi Ann, You can start by preregistering! Enter your service address in the box to the right and select the level of service you are interested in—we offer 100Mbps @49.95/month and 1Gig (1,000Mbps) @79.95/month for residential customers. Depending on where you live, you may be in what we call an active zone or an area where we are collecting interest. If you are in an active zone, that means we are working to get enough customers signed up so that we can begin building the fiber network and providing service. If you are in an area where we are collecting interest, we are asking that you preregister so we can plan our future active zones and construction plans. Population doesn’t matter as our goals for each zone are set as percentages, mean the more populous an area, the more signups we actually need. Then it's time to get your neighbors signed up! We try very hard to be in the communities and spread the word about Elevate, but when our customers and members spread the word for us it means so much more. Thanks for your support!


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9:03AM September 14, 2016

ann duncan
Hello. I have been checking around to get internet at my house and after calling around 10 companies I have found out that I cannot get internet at my house at all. With that being said, I am VERY interested in this service for my area. Since my area is not as closely populated as some of the areas in the town of Montrose, how can we bring this service to my area if we do not have enough supporters due to the lack of population?


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9:03AM September 14, 2016

ann duncan
Hello. I have been checking around to get internet at my house and after calling around 10 companies I have found out that I cannot get internet at my house at all. With that being said, I am VERY interested in this service for my area. Since my area is not as closely populated as some of the areas in the town of Montrose, how can we bring this service to my area if we do not have enough supporters due to the lack of population?


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10:59AM September 13, 2016

Virginia Harman Campaign Owner
David, fiber offers greater reliability in that, with a fiber deployment, the plant is not affected by weather (rain) like legacy copper (xDSL deployment) or line of sight issues (like wireless). It is safe to say that Elevate infrastructure will be as reliable as DMEA power, as it will be running along side our electric infrastructure. If a tree takes out DMEA power, it is also likely to take out Elevate. However, our crews are local and fast to respond to all outages and we will take our Elevate service just as seriously.


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8:26AM September 13, 2016

John Monday
Hi David, Over subscription design is 16 to 1 for residential. We are designing the build to support 100 percent subscriber penetration from the start, thus we should never be over 16 to 1 or need to overbuild the area. As 10G becomes more price competitive, we can overlay 10G GPON ONTs for future growth with minimal impact to subscribers.


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8:23AM September 11, 2016

David Kelly
The problems I see with other internet providers is reliability and over subscription. How will DMEA address this or have they even considered it?