Becky MashburnCampaign Owner
Hi, Paul. My apologies for the confusion. I'm the one you communicated with on Facebook about this question. And yes, we can do custom setups with your private equipment. Our technical team would need to work through the options with you. They would happy to speak with you about those details and confirm our ability to set up a bridged system. I'm sorry you received incorrect information on the phone. Some of our troubleshooting and support services are limited in these custom scenarios, but it is possible. I'm going to pass your contact info along to our tech team and have them reach out to you. Stay tuned.
Paul Arbogast
I read about us having to use your routers, I asked about that, said it was not what I desired, i was told (either here or on FB) that we COULD use our own equipment.
Well one of your callers with a script just called, she said nope, I have to use it, and guess what if i don't like it, I have to pay you all for 12 months of service even if I don't get it.
All about the profit, lie to people if you need to. I see how you all operate.
Becky MashburnCampaign Owner
Hi Jeffery,
Elevate submitted a proposal to the Colorado High Cost Fund this past fall asking for state funds to help build your zone. Good news! Recently, we learned that our application was approved. While this is excellent for Elevate, state statute allows for incumbent telecom providers, like Century Link and TDS, to claim the funds granted to entities like DMEA if they demonstrate they can offer a substantially similar service. This caveat is called first right of refusal. TDS filed their claim to our grant monies and we are now in the process of appealing their claim. Due to the nature of the process, your zone, as well as 2 others, is now in a holding pattern and as a result, we are not able to start construction work on your zone until the appeal process is finalized and successful. You may see our crews in the area completing pre-construction and design work, however the construction of the physical network cannot take place until we receive successful confirmation from the state of Colorado. If we receive funding, we will begin building your zone as soon as possible. We anticipate the appeal process will take several months. Thanks!
Becky MashburnCampaign Owner
Hi Mike,
We’ll take on the challenge of getting all our zones to goal! Unfortunately, with 3,000 plus miles of fiber to build, we know there will be a lot of waiting and that will mean frustration for some of our members. In all, we expect it to take 5 to 6 years to build out Elevate’s network throughout DMEA’s service territory. Good news is, we’re already in year 2, and the we’re adding more mileage and more customers everyday. I apologize for the frustration. I hope we can count on your continued support, even if you zone may not be “next” on the list – continued movement forward is good for us all.
Becky MashburnCampaign Owner
Hi Brandon,
On average it takes between 4 and 6 months to build out an entire zone. I’ll shoot you an email with some details on your zone. Stay tuned!
mike levins
I know I have posted on here before, but I have given up on Elevate, the goals are unrealistic, as a member of 414 delta south, I know there is not enough people in this area to hit the goals Elevate wants, So if this is the way you are going to do business then good luck with you.
Brandon Baugh
Hello,
I live in Montrose Zone 427, We recently hit our goal and I am curious as to when construction will get started. Is it another month, 2 months, a year?! I really want to get rid of my current provider and switch to fiber optic. I've been waiting on this upgrade for years and the wait is killing me knowing that it's so close. For the love of all that is holy, feed me the internets! Or...just let me know what you know. :)
Thanks,
Brandon
Becky MashburnCampaign Owner
Hi Nathan,
You’re right, that zone has a tough goal and it will most likely take a few years for it to reach its goal. We are already looking for ways to expedite building zones and expand our network, including pursuing grant funding and more. I know that does not help you right here, right now, but our board understands the needs of members like you. The logistics of building a fiber network throughout DMEA’s service territory and the financial investment require us to take this phased approach. I hope we can count on your continued support!
Nathan Durham
Hi there I'm in Delta North 175 I don't know how you all expect us to get 700 people to sign up for this I live out on Hwy 92 people thats around me is either old or they don't won't to have anything to do with the internet and if you travel in north delta a lot of those business is closed up
Becky MashburnCampaign Owner
Hi, John-Marc. My apologies. Yes, it does look like the representative you spoke with miscommunicated. From the start, we have anticipated it will take 5 to 6 years to build out the entire network across DMEA's service territory. Yes, zones will need to hit their preregistration goals. If we come to a time where zones are no longer hitting their goal, our board of directors may consider new ideas because our ultimate goal is to make Elevate available to all parts of DMEA's service territory.
Becky MashburnCampaign Owner
Hi, Adam. Please note, we mistakenly referred to the DORA as the Department of Regulatory Affairs. It should have read Department of Regulatory Agencies. This note is only applicable to zones Paonia 55, Olathe 138, and Montrose W 741. We cannot accept letters of support from other zones as the grant is only for the three mentioned above. If you have any questions about the grant and appeal process, please give us a call at 877-687-3632. Thanks!
John-Marc Ventimiglia
Becky
At the Coaltrain meet a year or so ago, I was told there would be full buildout within about 2 years for all zones.
Now it sounds like it will be in 5-6 years, but ONLY for zones that meet preregistration goals?
So just to clarify, the DMEA representative at the meet was incorrect?
Adam Ator
Dear Customer
Elevate Fiber submitted a proposal to the Colorado High Cost Fund this past fall asking for state funds to help build your zone. Good news! Recently, we learned that our application was approved.
While this is excellent for Elevate, state statute allows for incumbent telecom providers, like Century Link and TDS, to claim the funds granted to entities like DMEA if they demonstrate they can offer a substantially similar service. This caveat is called first right of refusal. Century and TDS filed their claim to our grant monies last week and we are now in the process of appealing their claim.
Due to the nature of the process, your zone is now in a holding pattern and as a result, we are not able to start construction work on your zone until the appeal process is finalized. You may see our crews in the area completing pre-construction and design work, however the construction of the physical network cannot take place until we receive successful confirmation from the state of Colorado. If we receive funding, we will begin building your zone as soon as possible. We anticipate the appeal process will take several months.
You can help us build our case by submitting a letter of support directed to the Colorado Department of Regulatory Affairs High Cost Fund. We recommend being specific about why you are not satisfied with your current provider, including any issues you have with speed, reliability, and price. Submit your letters to Elevate at Attn: DORA Letter of Support, PO Box 1648, Montrose, CO, 81402 or email elevate@dmea.com by December 22, 2017.
Thank you for supporting Elevate. We look forward to bringing fiber to your zone!
FOR REAL!!!! So depressing
Becky MashburnCampaign Owner
Hi, Alan. I’m sorry you’re frustrated with our yard signs. Thank you for your feedback. Explaining the need to sign up is definitely one of our challenges and often ends up being a more “long-winded” discussion than what we can display on things like yard signs or billboards. We are working on finding new ways to better explain the process and incorporating that information in items like our newsletter, social channels, this website, and more. Please help us spread the word too. You can like our Facebook page at www.facebook.com/ElevateFiber and share and like our posts. Thanks!
Becky MashburnCampaign Owner
Hi, Michael. Each zone is unique and each goal is unique. Some zones require a higher goal that others due to factors like the cost to build, terrain obstacles, etc. Overall, we expect it to take 5 to 6 years to build our network all across DMEA’s service territory. You are correct, it may take certain zones three years or more to reach their goals. Unfortunately, we cannot logistically or responsibly build the entire Elevate network at once. I can only ask for your continued support and patience as we move through DMEA’s service territory zone by zone. Thanks!
Alan Read
I have pointed out several times to DMEA, including a board member, that your front yard signs are useless, because they do not explain the NEED TO SIGN UP. It's pointless to put out a sign that says, "Need for speed". They need to say, "NEED TO SIGN UP FOR SPEED." Naturally, DMEA knows better and is ignoring this issue.
Michael Warner
Becky, in running a few numbers I see it takes 8.666 people preregistering to move Cedaredge 124 one percentage point. This is the highest number of preregistrations required of any of the zones to move the needle. Most other zones are in the 1 to 2 people preregistering to move a percentage point. It must also be noted that Cedaredge zone 124 is a large area and not highly populated. At the rate we are progressing it will be maybe three+ years before we are at the 100% point and receiving Elevate service.
Becky MashburnCampaign Owner
Hi, Steve. Good questions. There are quite a few scenarios why our system accepts multiple preregistrations under the same name, same address, or same email. For example, a person may own a home and a business (or rental) and therefore they will preregister 2 properties under the same name and email. Or they may need 2 services for the same location because they have an in-home rental unit or business for which they need or want a 2nd service. As I mentioned below, we have also had people sell or move out of homes they have preregistered and blocking addresses prevents new owners and tenants from signing up for service. We wish there was a perfect system too. Paonia 55 is still at the top of the list and is doing really well. We appreciate your support and excitement for Elevate. Thanks!
Steve Elman
Pretty aggravating... To say the least. Why did you accept duplicates? What type of system would allow the same address or same name??? Ridiculous. Very very disappointed. Looks like 2020 at this rate!
Becky MashburnCampaign Owner
Hi Oogie, I understand your frustration. There are many reasons the system allows a location to be registered more than once, such as when renters/homeowners move out and a new person needs to create an account or the need for more than one internet service at a location. We do have alerts in place that tell a person their email address has already been used to preregister a property. It isn't a malfunction of the website and no, I can't circumvent our process in order to get the zone to goal sooner. I know it's frustrating and hard to wait when you need better service. Remember, we are all on the same team and our goal is to get Paonia 55 to goal and bring service! Please help us spread the word that preregistering your property more than once or signing up locations that won't take service, only serves to add to the frustration and slows down the process. Thanks for your passion and support.
Oogie McGuire
As we all said at the meeting at Root and Vine, we depend on the Web site being accurate. It is unacceptable not to have fixed the problem of even allowing duplicates to be registered. All the momentum you built up at that meeting has vanished. You need to fix your system not wait to fix it after the fact. If you need help doing the programming I and many others in the area could help but whatever you do the system set up to handle preregistration MUST be completely accurate!
Becky MashburnCampaign Owner
Hi, Oogie. The goal for Paonia 55 hasn't changed, but today we began cleaning up preregistrations and deleting duplicates. Unfortunately, there are quite a few. We will try to get these cleared out by next week. You'll most likely see the number drop again as more duplicates are removed. It's a frustrating but important task in order to make sure we stay true to our process. Please spread the word that preregistering a property twice doesn't help. As zones get closer to reaching their goals, we spend quite a bit of time making sure we have an accurate sign up list. Thanks!
4:48PM January 11, 2018
Becky Mashburn Campaign Owner
Hi, Paul. My apologies for the confusion. I'm the one you communicated with on Facebook about this question. And yes, we can do custom setups with your private equipment. Our technical team would need to work through the options with you. They would happy to speak with you about those details and confirm our ability to set up a bridged system. I'm sorry you received incorrect information on the phone. Some of our troubleshooting and support services are limited in these custom scenarios, but it is possible. I'm going to pass your contact info along to our tech team and have them reach out to you. Stay tuned.
4:38PM January 11, 2018
Paul Arbogast
I read about us having to use your routers, I asked about that, said it was not what I desired, i was told (either here or on FB) that we COULD use our own equipment. Well one of your callers with a script just called, she said nope, I have to use it, and guess what if i don't like it, I have to pay you all for 12 months of service even if I don't get it. All about the profit, lie to people if you need to. I see how you all operate.
1:40PM January 04, 2018
Becky Mashburn Campaign Owner
Hi Jeffery, Elevate submitted a proposal to the Colorado High Cost Fund this past fall asking for state funds to help build your zone. Good news! Recently, we learned that our application was approved. While this is excellent for Elevate, state statute allows for incumbent telecom providers, like Century Link and TDS, to claim the funds granted to entities like DMEA if they demonstrate they can offer a substantially similar service. This caveat is called first right of refusal. TDS filed their claim to our grant monies and we are now in the process of appealing their claim. Due to the nature of the process, your zone, as well as 2 others, is now in a holding pattern and as a result, we are not able to start construction work on your zone until the appeal process is finalized and successful. You may see our crews in the area completing pre-construction and design work, however the construction of the physical network cannot take place until we receive successful confirmation from the state of Colorado. If we receive funding, we will begin building your zone as soon as possible. We anticipate the appeal process will take several months. Thanks!
4:49PM January 03, 2018
Jeffery Pollard
Never mind...that was our old address...I'm dumb... What is the Grant for 741? Thanks
4:47PM January 03, 2018
Jeffery Pollard
Hello...What does it mean "No Goal Required" for Montrose 741? Thanks
10:31AM January 02, 2018
Becky Mashburn Campaign Owner
Hi Mike, We’ll take on the challenge of getting all our zones to goal! Unfortunately, with 3,000 plus miles of fiber to build, we know there will be a lot of waiting and that will mean frustration for some of our members. In all, we expect it to take 5 to 6 years to build out Elevate’s network throughout DMEA’s service territory. Good news is, we’re already in year 2, and the we’re adding more mileage and more customers everyday. I apologize for the frustration. I hope we can count on your continued support, even if you zone may not be “next” on the list – continued movement forward is good for us all.
10:27AM January 02, 2018
Becky Mashburn Campaign Owner
Hi Brandon, On average it takes between 4 and 6 months to build out an entire zone. I’ll shoot you an email with some details on your zone. Stay tuned!
10:42AM December 30, 2017
mike levins
I know I have posted on here before, but I have given up on Elevate, the goals are unrealistic, as a member of 414 delta south, I know there is not enough people in this area to hit the goals Elevate wants, So if this is the way you are going to do business then good luck with you.
1:53PM December 23, 2017
Brandon Baugh
Hello, I live in Montrose Zone 427, We recently hit our goal and I am curious as to when construction will get started. Is it another month, 2 months, a year?! I really want to get rid of my current provider and switch to fiber optic. I've been waiting on this upgrade for years and the wait is killing me knowing that it's so close. For the love of all that is holy, feed me the internets! Or...just let me know what you know. :) Thanks, Brandon
3:41PM December 20, 2017
Becky Mashburn Campaign Owner
Hi Nathan, You’re right, that zone has a tough goal and it will most likely take a few years for it to reach its goal. We are already looking for ways to expedite building zones and expand our network, including pursuing grant funding and more. I know that does not help you right here, right now, but our board understands the needs of members like you. The logistics of building a fiber network throughout DMEA’s service territory and the financial investment require us to take this phased approach. I hope we can count on your continued support!
7:06PM December 19, 2017
Nathan Durham
Hi there I'm in Delta North 175 I don't know how you all expect us to get 700 people to sign up for this I live out on Hwy 92 people thats around me is either old or they don't won't to have anything to do with the internet and if you travel in north delta a lot of those business is closed up
10:05AM December 14, 2017
Becky Mashburn Campaign Owner
Hi, John-Marc. My apologies. Yes, it does look like the representative you spoke with miscommunicated. From the start, we have anticipated it will take 5 to 6 years to build out the entire network across DMEA's service territory. Yes, zones will need to hit their preregistration goals. If we come to a time where zones are no longer hitting their goal, our board of directors may consider new ideas because our ultimate goal is to make Elevate available to all parts of DMEA's service territory.
10:01AM December 14, 2017
Becky Mashburn Campaign Owner
Hi, Adam. Please note, we mistakenly referred to the DORA as the Department of Regulatory Affairs. It should have read Department of Regulatory Agencies. This note is only applicable to zones Paonia 55, Olathe 138, and Montrose W 741. We cannot accept letters of support from other zones as the grant is only for the three mentioned above. If you have any questions about the grant and appeal process, please give us a call at 877-687-3632. Thanks!
9:15AM December 14, 2017
John-Marc Ventimiglia
Becky At the Coaltrain meet a year or so ago, I was told there would be full buildout within about 2 years for all zones. Now it sounds like it will be in 5-6 years, but ONLY for zones that meet preregistration goals? So just to clarify, the DMEA representative at the meet was incorrect?
12:00AM December 14, 2017
Adam Ator
Dear Customer Elevate Fiber submitted a proposal to the Colorado High Cost Fund this past fall asking for state funds to help build your zone. Good news! Recently, we learned that our application was approved. While this is excellent for Elevate, state statute allows for incumbent telecom providers, like Century Link and TDS, to claim the funds granted to entities like DMEA if they demonstrate they can offer a substantially similar service. This caveat is called first right of refusal. Century and TDS filed their claim to our grant monies last week and we are now in the process of appealing their claim. Due to the nature of the process, your zone is now in a holding pattern and as a result, we are not able to start construction work on your zone until the appeal process is finalized. You may see our crews in the area completing pre-construction and design work, however the construction of the physical network cannot take place until we receive successful confirmation from the state of Colorado. If we receive funding, we will begin building your zone as soon as possible. We anticipate the appeal process will take several months. You can help us build our case by submitting a letter of support directed to the Colorado Department of Regulatory Affairs High Cost Fund. We recommend being specific about why you are not satisfied with your current provider, including any issues you have with speed, reliability, and price. Submit your letters to Elevate at Attn: DORA Letter of Support, PO Box 1648, Montrose, CO, 81402 or email elevate@dmea.com by December 22, 2017. Thank you for supporting Elevate. We look forward to bringing fiber to your zone! FOR REAL!!!! So depressing
11:44AM December 12, 2017
Becky Mashburn Campaign Owner
Hi, Alan. I’m sorry you’re frustrated with our yard signs. Thank you for your feedback. Explaining the need to sign up is definitely one of our challenges and often ends up being a more “long-winded” discussion than what we can display on things like yard signs or billboards. We are working on finding new ways to better explain the process and incorporating that information in items like our newsletter, social channels, this website, and more. Please help us spread the word too. You can like our Facebook page at www.facebook.com/ElevateFiber and share and like our posts. Thanks!
11:41AM December 12, 2017
Becky Mashburn Campaign Owner
Hi, Michael. Each zone is unique and each goal is unique. Some zones require a higher goal that others due to factors like the cost to build, terrain obstacles, etc. Overall, we expect it to take 5 to 6 years to build our network all across DMEA’s service territory. You are correct, it may take certain zones three years or more to reach their goals. Unfortunately, we cannot logistically or responsibly build the entire Elevate network at once. I can only ask for your continued support and patience as we move through DMEA’s service territory zone by zone. Thanks!
9:23AM December 12, 2017
Alan Read
I have pointed out several times to DMEA, including a board member, that your front yard signs are useless, because they do not explain the NEED TO SIGN UP. It's pointless to put out a sign that says, "Need for speed". They need to say, "NEED TO SIGN UP FOR SPEED." Naturally, DMEA knows better and is ignoring this issue.
1:35PM December 11, 2017
Michael Warner
Becky, in running a few numbers I see it takes 8.666 people preregistering to move Cedaredge 124 one percentage point. This is the highest number of preregistrations required of any of the zones to move the needle. Most other zones are in the 1 to 2 people preregistering to move a percentage point. It must also be noted that Cedaredge zone 124 is a large area and not highly populated. At the rate we are progressing it will be maybe three+ years before we are at the 100% point and receiving Elevate service.
1:51PM December 08, 2017
Becky Mashburn Campaign Owner
Hi, Steve. Good questions. There are quite a few scenarios why our system accepts multiple preregistrations under the same name, same address, or same email. For example, a person may own a home and a business (or rental) and therefore they will preregister 2 properties under the same name and email. Or they may need 2 services for the same location because they have an in-home rental unit or business for which they need or want a 2nd service. As I mentioned below, we have also had people sell or move out of homes they have preregistered and blocking addresses prevents new owners and tenants from signing up for service. We wish there was a perfect system too. Paonia 55 is still at the top of the list and is doing really well. We appreciate your support and excitement for Elevate. Thanks!
10:52AM December 08, 2017
Steve Elman
Pretty aggravating... To say the least. Why did you accept duplicates? What type of system would allow the same address or same name??? Ridiculous. Very very disappointed. Looks like 2020 at this rate!
10:50AM December 08, 2017
Becky Mashburn Campaign Owner
Hi Oogie, I understand your frustration. There are many reasons the system allows a location to be registered more than once, such as when renters/homeowners move out and a new person needs to create an account or the need for more than one internet service at a location. We do have alerts in place that tell a person their email address has already been used to preregister a property. It isn't a malfunction of the website and no, I can't circumvent our process in order to get the zone to goal sooner. I know it's frustrating and hard to wait when you need better service. Remember, we are all on the same team and our goal is to get Paonia 55 to goal and bring service! Please help us spread the word that preregistering your property more than once or signing up locations that won't take service, only serves to add to the frustration and slows down the process. Thanks for your passion and support.
10:41AM December 08, 2017
Oogie McGuire
PS if the system screws up you should be bound by the new goal. SO put us back to 17 left and fix the web site sign up system!
10:40AM December 08, 2017
Oogie McGuire
As we all said at the meeting at Root and Vine, we depend on the Web site being accurate. It is unacceptable not to have fixed the problem of even allowing duplicates to be registered. All the momentum you built up at that meeting has vanished. You need to fix your system not wait to fix it after the fact. If you need help doing the programming I and many others in the area could help but whatever you do the system set up to handle preregistration MUST be completely accurate!
6:05PM December 07, 2017
Becky Mashburn Campaign Owner
Hi, Oogie. The goal for Paonia 55 hasn't changed, but today we began cleaning up preregistrations and deleting duplicates. Unfortunately, there are quite a few. We will try to get these cleared out by next week. You'll most likely see the number drop again as more duplicates are removed. It's a frustrating but important task in order to make sure we stay true to our process. Please spread the word that preregistering a property twice doesn't help. As zones get closer to reaching their goals, we spend quite a bit of time making sure we have an accurate sign up list. Thanks!