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8:25AM March 06, 2018

Becky Mashburn Campaign Owner
Hi, Oogie. You're correct. But, now we are in the state assigned waiting period. During this time, the contract negotiations are finalized. We hope to have final word from the state this month. Until then, we have nothing new to share. Stay tuned for more info! We'll be sure to update you on Paonia 55 when we get the final word. Thanks!


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7:17AM March 06, 2018

Oogie McGuire
What's the status of the grant that will help build out Paonia 55? Wasn't it supposed to be awarded and all protests done by the end of February?


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2:35PM February 23, 2018

Steven Warner
I see construction is underway in 813. Any estimate of when we will be up and running?


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3:37PM February 21, 2018

Becky Mashburn Campaign Owner
Hi Laurie, Stay tuned. We will have someone reach out to you ASAP! Have you had a chance to check out our speeds and prices - just click on the tab above that says Services. Thanks!


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11:14AM February 21, 2018

Robin Nicholoff
Please, please, please...if you know anyone in Paonia Zone 55, beg them to sign up. We only need 33 more people to sign up for Elevate to get decent internet service started!


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1:09PM February 19, 2018

Laurie Priddy
I currently a hughes net generation 5 will my service be faster then this....please call me to discuss I don't want to decrease speed. I do watch netflix and amazon prime. Please, call me to discuss service thank you.


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4:24PM February 08, 2018

Becky Mashburn Campaign Owner
Hi Steven Right?! Goodbye buffering. Thanks for the support!


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2:43PM February 08, 2018

Steven Warner
813 is 96% to goal! Can't wait to say goodbye to buffering!


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9:14AM February 08, 2018

Becky Mashburn Campaign Owner
Hi Adam, I wish we had more news for the grant zones: Paonia 55, Olathe 138, Montrose W. 741. Right now we are in the state prescribed waiting period and in process of negotiating a contract with the state. We hope to have a full positive resolution in March. Stay tuned!


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7:01PM February 07, 2018

Adam Ator
Hey Becky, Is there any update on zone 055? Are we getting it tomorrow? I hope you say yes.....


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3:51PM January 31, 2018

Becky Mashburn Campaign Owner
Hi Karena, Unless you have a custom setup, for example, you operate your own internal network, we’ll supply a router built to handle and broadcast our speeds. It’s called the Calix Gigacenter. There is no monthly lease fee. Elevate will repair or replace faulty equipment and fiber at no charge. Of course, there are limitations, for example, if the router or fiber is actually damaged by a customer. Service calls to repair equipment or fiber that has failed are free of charge. Service calls to repair equipment or fiber that has been damaged by a customer are $75/hour. We do offer managed and worry-free service plans that cover different levels of customer damage, running $4.95/mo. and $9.95 mo. Those programs are optional and you can read more about them here - http://www.dmea.com/sites/deltamontrose/files/PDF/Elevate%20Fiber/FAQ/Installation%20and%20Managed%20Service%20Plans_FAQ_2017-5.pdf. If you take service from Elevate, you won’t need any of the equipment you’re currently using with your other provider. We’ll install the fiber to your home and in your home, install the WiFi router (which includes the modem), set up your WiFi network, and connect one wired device. We bring and install all the equipment you need and it is covered in the 1-time $100 installation fee. If you have questions about advanced networking or bridging your system to our network, I can pass your name to our tech team. Let me know if you have any additional questions.


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11:00AM January 31, 2018

Karena Jamison
I would also be interested in connecting with Kenneth about networking. Please, let us know how the new router works out - I wasn't even considering the 1 Gig connection because I figured my router would be a bottleneck at that speed anyway. I am presently forced to lease my equipment from my current provider - and when I had issues with it, they insisted on charging me for a service call. It seems to me, that if I am leasing, any problems with my equipment should be on my provider, since they are the ones who own it. How will that work with Elevate? If we lease your equipment, how much will you charge, and will you be responsible for problems/repairs?


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4:52PM January 25, 2018

Becky Mashburn Campaign Owner
Thanks, Kenneth! Great to see stories like this. I hope Paul can connect with you!


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3:24PM January 25, 2018

Kenneth Mason
I have a response to post by Paul Arbogast. Elevate Fiber will allow you to use your own router. This is what I'm doing. They will configure their router as a transparent bridge which simply converts the signal from optical to Ethernet and then it will connect into your router. You router wan port needs to be set to dhcp and it will be assigned an IP address for internet connection. The real problem that comes in will be the internet speed you choose. Most home routers will handle the 100mbps just fine, but the 1gb connection is another story. I had an Asus RT-AC68P and it's top speed on a 1gb connection was around 450mpbs. There are home routers out there that say they can handle the 1gb connection and they are running $400 - $500, but I haven't seen any reviews on how they function on a 1gb connection. I went with a Ubiquiti ER-X router, $50.00. If you are familiar with routers, you will do ok with this if you do some configuration on it and don't use any of the QOS settings. It is a small version of an enterprise router. It has no wireless services. You can use your old router as an access point. The next one up, that I just moved to is the Ubiquiti ER-4. It's new on the market and it's definitely an enterprise router. If you aren't familiar with networking (real networking), this might be a bit much, but it considerably more powerful than the ER-X. It's cost is $200.00 If you have questions or you want assistance, I would be more than willing to do that. I am giving Elevate permission to put us together if you want.


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8:38AM January 22, 2018

Becky Mashburn Campaign Owner
Hi Bruff, You absolutely get a copy of your signed contract. I'm sorry for the confusion. You can access your contract by signing into your account on this website. Then, go to your dashboard and click on signed documents (over on the right-hand side). Your contract will show under your preregistration and you can click to review, read, or print. I'll send a copy over to the email you left in your comment as well. You get to determine your service level. Do you recall what you selected when you preregistered? If not, don't worry. You will be able to confirm exactly what service(s) you'd like when we call you to set up your in-home install. Again, my apologies for the confusion and miscommunication. Stay tuned for the email and thank you for choosing Elevate.


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1:53PM January 21, 2018

Bruff Gwinn
The way your procedure to sign up is nothing but SHODDY. It certainly isn't the way to run a business. I could not get a copy to the agreement I signed, and I want one. You owe me one. And if I'm not mistaken, not letting me have a copy is illegal. You have my name and address, and phone number. I wanted a printed copy either in the mail, attached to an e-mail to bruff.gwinn@gmail.com, or instructions on how I can get it from the web site. I also did not have or could not find the option to choose the level of service. It looks like the default was the 1gig level, not what I want. Please let me know when these matters have been resolved. Bruff Gwinn


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2:55PM January 19, 2018

Becky Mashburn Campaign Owner
Hi Eric, Unfortunately, you cannot pay your bill on this site. You can, however, visit www.dmea.com, hover your mouse over the Elevate Fiber tab, and select pay my bill. We are in the process of developing a dedicated Elevate website, but it's just not ready yet. This website (join.elevatefiber.com) is a crowdsourcing platform that collects our sign up data. Sorry for the confusion!


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2:43PM January 18, 2018

Eric Harrison
i would like to pay my bill but your website is not letting me get to a page where i can do so funnnnnnnnn


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4:48PM January 11, 2018

Becky Mashburn Campaign Owner
Hi, Paul. My apologies for the confusion. I'm the one you communicated with on Facebook about this question. And yes, we can do custom setups with your private equipment. Our technical team would need to work through the options with you. They would happy to speak with you about those details and confirm our ability to set up a bridged system. I'm sorry you received incorrect information on the phone. Some of our troubleshooting and support services are limited in these custom scenarios, but it is possible. I'm going to pass your contact info along to our tech team and have them reach out to you. Stay tuned.


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4:38PM January 11, 2018

Paul Arbogast
I read about us having to use your routers, I asked about that, said it was not what I desired, i was told (either here or on FB) that we COULD use our own equipment. Well one of your callers with a script just called, she said nope, I have to use it, and guess what if i don't like it, I have to pay you all for 12 months of service even if I don't get it. All about the profit, lie to people if you need to. I see how you all operate.


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1:40PM January 04, 2018

Becky Mashburn Campaign Owner
Hi Jeffery, Elevate submitted a proposal to the Colorado High Cost Fund this past fall asking for state funds to help build your zone. Good news! Recently, we learned that our application was approved. While this is excellent for Elevate, state statute allows for incumbent telecom providers, like Century Link and TDS, to claim the funds granted to entities like DMEA if they demonstrate they can offer a substantially similar service. This caveat is called first right of refusal. TDS filed their claim to our grant monies and we are now in the process of appealing their claim. Due to the nature of the process, your zone, as well as 2 others, is now in a holding pattern and as a result, we are not able to start construction work on your zone until the appeal process is finalized and successful. You may see our crews in the area completing pre-construction and design work, however the construction of the physical network cannot take place until we receive successful confirmation from the state of Colorado. If we receive funding, we will begin building your zone as soon as possible. We anticipate the appeal process will take several months. Thanks!


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4:49PM January 03, 2018

Jeffery Pollard
Never mind...that was our old address...I'm dumb... What is the Grant for 741? Thanks


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4:47PM January 03, 2018

Jeffery Pollard
Hello...What does it mean "No Goal Required" for Montrose 741? Thanks


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10:31AM January 02, 2018

Becky Mashburn Campaign Owner
Hi Mike, We’ll take on the challenge of getting all our zones to goal! Unfortunately, with 3,000 plus miles of fiber to build, we know there will be a lot of waiting and that will mean frustration for some of our members. In all, we expect it to take 5 to 6 years to build out Elevate’s network throughout DMEA’s service territory. Good news is, we’re already in year 2, and the we’re adding more mileage and more customers everyday. I apologize for the frustration. I hope we can count on your continued support, even if you zone may not be “next” on the list – continued movement forward is good for us all.