Nathan Durham
Why is it H75 RD beind your DMEA office in Delta they have Elevate already ain't that part of North Delta I live 2 to 3 miles away from your office on Hwy. 92. WHATS UP WITH THAT !!!!!!!!!
Becky MashburnCampaign Owner
Hi Oogie,
Still waiting on the state. You are correct. The appeals stage is complete, but we won't have a final word until the signed documents arrive from the state. The waiting is driving us batty! When we get the final word, we'll reach out to all the zones included in the grant. Stay tuned!
Becky MashburnCampaign Owner
Hi, Barbara. We have moved on from the appeals stage and are not in a waiting period that is defined by the state. When we receive the final signed contract from the state we will reach out with more info. Until then, we’re waiting for more info too. Stay tuned! We hope to have the final word this month!
Becky MashburnCampaign Owner
Hi, Steve. We totally missed your question. My apologies! We are currently building in Montrose 813 and approximately half of the zone is ready for in-home installs. Our construction team is working to get the second half ready, hopefully cutting done the overall build-out time of the zone. In general, it takes 4 to 6 months to build out an entire zone. Our scheduling team will reach out as soon as they receive word your property is ready for install. I'm sorry I don't have more specific information at this point in time!
Becky MashburnCampaign Owner
Hi, Oogie. You're correct. But, now we are in the state assigned waiting period. During this time, the contract negotiations are finalized. We hope to have final word from the state this month. Until then, we have nothing new to share. Stay tuned for more info! We'll be sure to update you on Paonia 55 when we get the final word. Thanks!
Oogie McGuire
What's the status of the grant that will help build out Paonia 55? Wasn't it supposed to be awarded and all protests done by the end of February?
Becky MashburnCampaign Owner
Hi Laurie,
Stay tuned. We will have someone reach out to you ASAP! Have you had a chance to check out our speeds and prices - just click on the tab above that says Services.
Thanks!
Robin Nicholoff
Please, please, please...if you know anyone in Paonia Zone 55, beg them to sign up. We only need 33 more people to sign up for Elevate to get decent internet service started!
Laurie Priddy
I currently a hughes net generation 5 will my service be faster then this....please call me to discuss I don't want to decrease speed. I do watch netflix and amazon prime. Please, call me to discuss service thank you.
Becky MashburnCampaign Owner
Hi Adam,
I wish we had more news for the grant zones: Paonia 55, Olathe 138, Montrose W. 741. Right now we are in the state prescribed waiting period and in process of negotiating a contract with the state. We hope to have a full positive resolution in March. Stay tuned!
Becky MashburnCampaign Owner
Hi Karena,
Unless you have a custom setup, for example, you operate your own internal network, we’ll supply a router built to handle and broadcast our speeds. It’s called the Calix Gigacenter. There is no monthly lease fee. Elevate will repair or replace faulty equipment and fiber at no charge. Of course, there are limitations, for example, if the router or fiber is actually damaged by a customer. Service calls to repair equipment or fiber that has failed are free of charge. Service calls to repair equipment or fiber that has been damaged by a customer are $75/hour.
We do offer managed and worry-free service plans that cover different levels of customer damage, running $4.95/mo. and $9.95 mo. Those programs are optional and you can read more about them here - http://www.dmea.com/sites/deltamontrose/files/PDF/Elevate%20Fiber/FAQ/Installation%20and%20Managed%20Service%20Plans_FAQ_2017-5.pdf.
If you take service from Elevate, you won’t need any of the equipment you’re currently using with your other provider. We’ll install the fiber to your home and in your home, install the WiFi router (which includes the modem), set up your WiFi network, and connect one wired device. We bring and install all the equipment you need and it is covered in the 1-time $100 installation fee.
If you have questions about advanced networking or bridging your system to our network, I can pass your name to our tech team. Let me know if you have any additional questions.
Karena Jamison
I would also be interested in connecting with Kenneth about networking. Please, let us know how the new router works out - I wasn't even considering the 1 Gig connection because I figured my router would be a bottleneck at that speed anyway.
I am presently forced to lease my equipment from my current provider - and when I had issues with it, they insisted on charging me for a service call. It seems to me, that if I am leasing, any problems with my equipment should be on my provider, since they are the ones who own it. How will that work with Elevate? If we lease your equipment, how much will you charge, and will you be responsible for problems/repairs?
Kenneth Mason
I have a response to post by Paul Arbogast.
Elevate Fiber will allow you to use your own router. This is what I'm doing. They will configure their router as a transparent bridge which simply converts the signal from optical to Ethernet and then it will connect into your router.
You router wan port needs to be set to dhcp and it will be assigned an IP address for internet connection.
The real problem that comes in will be the internet speed you choose. Most home routers will handle the 100mbps just fine, but the 1gb connection is another story. I had an Asus RT-AC68P and it's top speed on a 1gb connection was around 450mpbs.
There are home routers out there that say they can handle the 1gb connection and they are running $400 - $500, but I haven't seen any reviews on how they function on a 1gb connection.
I went with a Ubiquiti ER-X router, $50.00. If you are familiar with routers, you will do ok with this if you do some configuration on it and don't use any of the QOS settings. It is a small version of an enterprise router. It has no wireless services. You can use your old router as an access point.
The next one up, that I just moved to is the Ubiquiti ER-4. It's new on the market and it's definitely an enterprise router. If you aren't familiar with networking (real networking), this might be a bit much, but it considerably more powerful than the ER-X. It's cost is $200.00
If you have questions or you want assistance, I would be more than willing to do that. I am giving Elevate permission to put us together if you want.
Becky MashburnCampaign Owner
Hi Bruff,
You absolutely get a copy of your signed contract. I'm sorry for the confusion. You can access your contract by signing into your account on this website. Then, go to your dashboard and click on signed documents (over on the right-hand side). Your contract will show under your preregistration and you can click to review, read, or print. I'll send a copy over to the email you left in your comment as well. You get to determine your service level. Do you recall what you selected when you preregistered? If not, don't worry. You will be able to confirm exactly what service(s) you'd like when we call you to set up your in-home install. Again, my apologies for the confusion and miscommunication. Stay tuned for the email and thank you for choosing Elevate.
Bruff Gwinn
The way your procedure to sign up is nothing but SHODDY. It certainly isn't the way to run a business. I could not get a copy to the agreement I signed, and I want one. You owe me one. And if I'm not mistaken, not letting me have a copy is illegal.
You have my name and address, and phone number. I wanted a printed copy either in the mail, attached to an e-mail to bruff.gwinn@gmail.com, or instructions on how I can get it from the web site.
I also did not have or could not find the option to choose the level of service. It looks like the default was the 1gig level, not what I want.
Please let me know when these matters have been resolved.
Bruff Gwinn
Becky MashburnCampaign Owner
Hi Eric,
Unfortunately, you cannot pay your bill on this site. You can, however, visit www.dmea.com, hover your mouse over the Elevate Fiber tab, and select pay my bill. We are in the process of developing a dedicated Elevate website, but it's just not ready yet. This website (join.elevatefiber.com) is a crowdsourcing platform that collects our sign up data. Sorry for the confusion!
2:44AM March 29, 2018
Nathan Durham
Why is it H75 RD beind your DMEA office in Delta they have Elevate already ain't that part of North Delta I live 2 to 3 miles away from your office on Hwy. 92. WHATS UP WITH THAT !!!!!!!!!
9:38AM March 28, 2018
Becky Mashburn Campaign Owner
Hi Oogie, Still waiting on the state. You are correct. The appeals stage is complete, but we won't have a final word until the signed documents arrive from the state. The waiting is driving us batty! When we get the final word, we'll reach out to all the zones included in the grant. Stay tuned!
9:35AM March 28, 2018
Oogie McGuire
What is the status of the appeal. According to info I had all of that should have finished several weeks ago.
3:06PM March 09, 2018
Becky Mashburn Campaign Owner
Hi, Barbara. We have moved on from the appeals stage and are not in a waiting period that is defined by the state. When we receive the final signed contract from the state we will reach out with more info. Until then, we’re waiting for more info too. Stay tuned! We hope to have the final word this month!
11:23AM March 08, 2018
Barbara Murphy
Any progress or updates on the state appeal process for Montrose W 741?
8:30AM March 06, 2018
Becky Mashburn Campaign Owner
Hi, Steve. We totally missed your question. My apologies! We are currently building in Montrose 813 and approximately half of the zone is ready for in-home installs. Our construction team is working to get the second half ready, hopefully cutting done the overall build-out time of the zone. In general, it takes 4 to 6 months to build out an entire zone. Our scheduling team will reach out as soon as they receive word your property is ready for install. I'm sorry I don't have more specific information at this point in time!
8:25AM March 06, 2018
Becky Mashburn Campaign Owner
Hi, Oogie. You're correct. But, now we are in the state assigned waiting period. During this time, the contract negotiations are finalized. We hope to have final word from the state this month. Until then, we have nothing new to share. Stay tuned for more info! We'll be sure to update you on Paonia 55 when we get the final word. Thanks!
7:17AM March 06, 2018
Oogie McGuire
What's the status of the grant that will help build out Paonia 55? Wasn't it supposed to be awarded and all protests done by the end of February?
2:35PM February 23, 2018
Steven Warner
I see construction is underway in 813. Any estimate of when we will be up and running?
3:37PM February 21, 2018
Becky Mashburn Campaign Owner
Hi Laurie, Stay tuned. We will have someone reach out to you ASAP! Have you had a chance to check out our speeds and prices - just click on the tab above that says Services. Thanks!
11:14AM February 21, 2018
Robin Nicholoff
Please, please, please...if you know anyone in Paonia Zone 55, beg them to sign up. We only need 33 more people to sign up for Elevate to get decent internet service started!
1:09PM February 19, 2018
Laurie Priddy
I currently a hughes net generation 5 will my service be faster then this....please call me to discuss I don't want to decrease speed. I do watch netflix and amazon prime. Please, call me to discuss service thank you.
4:24PM February 08, 2018
Becky Mashburn Campaign Owner
Hi Steven Right?! Goodbye buffering. Thanks for the support!
2:43PM February 08, 2018
Steven Warner
813 is 96% to goal! Can't wait to say goodbye to buffering!
9:14AM February 08, 2018
Becky Mashburn Campaign Owner
Hi Adam, I wish we had more news for the grant zones: Paonia 55, Olathe 138, Montrose W. 741. Right now we are in the state prescribed waiting period and in process of negotiating a contract with the state. We hope to have a full positive resolution in March. Stay tuned!
9:05AM February 08, 2018
Karena Jamison
Thank you!
7:01PM February 07, 2018
Adam Ator
Hey Becky, Is there any update on zone 055? Are we getting it tomorrow? I hope you say yes.....
3:51PM January 31, 2018
Becky Mashburn Campaign Owner
Hi Karena, Unless you have a custom setup, for example, you operate your own internal network, we’ll supply a router built to handle and broadcast our speeds. It’s called the Calix Gigacenter. There is no monthly lease fee. Elevate will repair or replace faulty equipment and fiber at no charge. Of course, there are limitations, for example, if the router or fiber is actually damaged by a customer. Service calls to repair equipment or fiber that has failed are free of charge. Service calls to repair equipment or fiber that has been damaged by a customer are $75/hour. We do offer managed and worry-free service plans that cover different levels of customer damage, running $4.95/mo. and $9.95 mo. Those programs are optional and you can read more about them here - http://www.dmea.com/sites/deltamontrose/files/PDF/Elevate%20Fiber/FAQ/Installation%20and%20Managed%20Service%20Plans_FAQ_2017-5.pdf. If you take service from Elevate, you won’t need any of the equipment you’re currently using with your other provider. We’ll install the fiber to your home and in your home, install the WiFi router (which includes the modem), set up your WiFi network, and connect one wired device. We bring and install all the equipment you need and it is covered in the 1-time $100 installation fee. If you have questions about advanced networking or bridging your system to our network, I can pass your name to our tech team. Let me know if you have any additional questions.
11:00AM January 31, 2018
Karena Jamison
I would also be interested in connecting with Kenneth about networking. Please, let us know how the new router works out - I wasn't even considering the 1 Gig connection because I figured my router would be a bottleneck at that speed anyway. I am presently forced to lease my equipment from my current provider - and when I had issues with it, they insisted on charging me for a service call. It seems to me, that if I am leasing, any problems with my equipment should be on my provider, since they are the ones who own it. How will that work with Elevate? If we lease your equipment, how much will you charge, and will you be responsible for problems/repairs?
4:52PM January 25, 2018
Becky Mashburn Campaign Owner
Thanks, Kenneth! Great to see stories like this. I hope Paul can connect with you!
3:24PM January 25, 2018
Kenneth Mason
I have a response to post by Paul Arbogast. Elevate Fiber will allow you to use your own router. This is what I'm doing. They will configure their router as a transparent bridge which simply converts the signal from optical to Ethernet and then it will connect into your router. You router wan port needs to be set to dhcp and it will be assigned an IP address for internet connection. The real problem that comes in will be the internet speed you choose. Most home routers will handle the 100mbps just fine, but the 1gb connection is another story. I had an Asus RT-AC68P and it's top speed on a 1gb connection was around 450mpbs. There are home routers out there that say they can handle the 1gb connection and they are running $400 - $500, but I haven't seen any reviews on how they function on a 1gb connection. I went with a Ubiquiti ER-X router, $50.00. If you are familiar with routers, you will do ok with this if you do some configuration on it and don't use any of the QOS settings. It is a small version of an enterprise router. It has no wireless services. You can use your old router as an access point. The next one up, that I just moved to is the Ubiquiti ER-4. It's new on the market and it's definitely an enterprise router. If you aren't familiar with networking (real networking), this might be a bit much, but it considerably more powerful than the ER-X. It's cost is $200.00 If you have questions or you want assistance, I would be more than willing to do that. I am giving Elevate permission to put us together if you want.
8:38AM January 22, 2018
Becky Mashburn Campaign Owner
Hi Bruff, You absolutely get a copy of your signed contract. I'm sorry for the confusion. You can access your contract by signing into your account on this website. Then, go to your dashboard and click on signed documents (over on the right-hand side). Your contract will show under your preregistration and you can click to review, read, or print. I'll send a copy over to the email you left in your comment as well. You get to determine your service level. Do you recall what you selected when you preregistered? If not, don't worry. You will be able to confirm exactly what service(s) you'd like when we call you to set up your in-home install. Again, my apologies for the confusion and miscommunication. Stay tuned for the email and thank you for choosing Elevate.
1:53PM January 21, 2018
Bruff Gwinn
The way your procedure to sign up is nothing but SHODDY. It certainly isn't the way to run a business. I could not get a copy to the agreement I signed, and I want one. You owe me one. And if I'm not mistaken, not letting me have a copy is illegal. You have my name and address, and phone number. I wanted a printed copy either in the mail, attached to an e-mail to bruff.gwinn@gmail.com, or instructions on how I can get it from the web site. I also did not have or could not find the option to choose the level of service. It looks like the default was the 1gig level, not what I want. Please let me know when these matters have been resolved. Bruff Gwinn
2:55PM January 19, 2018
Becky Mashburn Campaign Owner
Hi Eric, Unfortunately, you cannot pay your bill on this site. You can, however, visit www.dmea.com, hover your mouse over the Elevate Fiber tab, and select pay my bill. We are in the process of developing a dedicated Elevate website, but it's just not ready yet. This website (join.elevatefiber.com) is a crowdsourcing platform that collects our sign up data. Sorry for the confusion!
2:43PM January 18, 2018
Eric Harrison
i would like to pay my bill but your website is not letting me get to a page where i can do so funnnnnnnnn