Paul St Ruth
Becky,
Could you or someone from Elevate call me at 970.445.7610 as soon as possible, I am one of the new owners at the campground below Paonia Dam and would like to speak with someone this week regarding elevate. I need to get internet running asap and have TDS scheduled for next week, if I can communicate directly with one of your folks and understand your soft dates I will switch.
Thank you, Paul.
Becky MashburnCampaign Owner
Hi Larry. Yes! Our goal always has been, and always will be, to make Elevate available in all the zones within DMEA’s service territory. From the start, we’ve expected it to take up to six years to make that a reality. We’re in year two and the progress is astounding. I realize it’s frustrating to not be in a zone that doesn’t have fiber yet. I just moved out a zone that hit its goal into one that needs more than 300 preregistrations – ugh! We will get there. Thanks for the support.
Larry Bailey
Dear Ms. Mashburn, I am in Cedaredge 124 which is a long way from reaching its goal. If a zone never reaches its goal will DMEA eventually install Elevate in that area?
Becky MashburnCampaign Owner
Good morning, Rea-Ann. I’m so sorry for the confusion. Yes, you are on the list when it comes to your preregistration for Cedaredge 125. Now, we need you to complete your service contract. This is different than your preregistration. You should have received an email with instructions and a link. We will contact you directly to make sure we have your correct email and resend you the information. If you did complete your contract, it may just mean that property is not quite ready to be installed and that is why you weren’t “on the list” yet. Stay tuned for a call from us!
Preregistration is free, however, the installation fee has always been $100. This is the discounted price for preregistering. You pay this fee when your install is scheduled. I’m sorry there has been some confusion.
Rae-Ann Simmons
I signed up very early with Elevate, and reconfirmed I was signed up at the Appleshed event earlier this year. My neighbors have been contacted for install, but I have not-and one neighbor asked if I was on the list--the worker said no. When I signed up, the install was supposed to be free. I filled out the form again on this site--I did not have to create a new account because I already had one with elevate. I had to accept the terms to complete this form, but it wants to charge $100.00 for the install.
What is happening here?
Becky MashburnCampaign Owner
Hi Ivy,
I totally know the feeling. I actually just moved out of zone that was 6 preregistrations away from getting fiber! Right now, there is no flexibility on the zones. However, I do recommend having your company contact our business representative: Austin French, Austin.french@elevatefiber.com or 970-240-6873. Some businesses are opting to pay for their portion of the build out in order to get our service. This is a case-by-case scenario and your company would have to cover the costs of the build, since it would fall out of our business model – but it is an option. Meanwhile stay tune for more info soon about Montrose 418, you are so close!
Ivy Fife
I wonder if there is any flexibility in the zones? My home is only 9 signups away from the goal, but my place of employment is very far away from the goal. The location for my work is about 20 yards away from the border of a zone that is close to reaching goal. Is there any way the company could be "looped into" zone 418?
Becky MashburnCampaign Owner
Hi, Jason. Thanks for the kinds words and the laughs. We're looking forward to serving you too! Stay tuned for a call from our scheduling guru. I'm sure it will happen soon. Thanks!
Jason Peacock
So I have this beautiful little box on the outside of my house now! Really happy about that, BUT, a little disappointed with communication so far. I keep waiting for a call or an email to schedule the actual service connection! MAYBE IF I TYPE IN ALL CAPS I CAN GET SPECIAL TREATMENT!!! Just kidding guys & gals. Seems like a pretty great job on a massive project. Can't wait for my next comment to be delivered at LIGHTning speed! Until then, enjoy this joke:
Three logicians sit down at the counter of the local diner. After describing the special the server asks the following "Would you all like the special?" The first logician says "I don't know." The second answers identically to the first. The third then says "Yes, please." *nerds laugh now..................googlers........... welcome to the nerd laugh club!
Al Earley
Those of us in Cedaredge 126 were happy to see that Cedaredge 125 met their goal this week. I have been working with 5 other people in going house -to-house to get the word out about Elevate. We have picked up 5 more preregistrations this week. I am curious about why the "downtown" Cedaredge goal is just one more than zone 126. Our geographic area is a bit larger but the land parcels are much bigger and more spread out than zone 125. Anyway, we'll keep at it and are very anxious to get Elevate fired up in our area.
Becky MashburnCampaign Owner
Hi Thomas,
We love your enthusiasm. And don’t worry, most of us aren’t waiting very patiently either! You should have received an email just the other day with information about the process. I’ve copied it here in case you missed it. Also, be sure to check your email (the one you preregistered with) soon for the instructions on how to sign your service contract. We estimate it takes about 4 to 6 months to complete a zone!
Congratulations, your zone has hit its preregistration goal—Get ready to enjoy the internet again! Thank you for all of your support as this project is not possible without our amazing community members.
We’ve released your zone for final design and preconstruction work. You may have already seen our crews around the area installing our main fiber lines; this is the first step in our construction process. Remember, since we are building our network from the ground up, it will take time to complete the build out of your zone. It is a multi-month and multi-step process:
Step 1: Finalize the design of the network in your zone.
Step 2: Complete construction of the main fiber lines that bring our high-speed internet from our substations into your community.
Step 3: Bring the fiber lines to the outside of your home or business and install the outside equipment. You will not need to be present for this, but we will notify you before working on your property.
Step 4: Install live service inside your home or business so you can enjoy frustration-free internet!
You will soon receive an email with instructions on how to complete your service contract. So, keep an eye on your inbox. Don't forget to tell your neighbors to get on the list at join.elevatefiber.com before it is too late. Once we leave the area, the installation rate will double and they will have to wait in line. Spread the word—Elevate is coming soon.
~ Your Elevate Fiber Team
Thomas Huggett
Super excited about elevate coming to Cedaredge 125! I've been incredibly impatient and just like a 5 year old on Christmas I wanna open my present early! Just wondering, how far are you guys on the "make ready" stage with Cedaredge 125 and how long do you think till initial installations? I know I should be patient but the internet at my house is horrible and it's pretty often that the internet goes out. I've also done a bit of advertising on facebook for Elevate so if you guys really wanna start installing in Cedaredge, I'd love to be one of the first, just saying. Anyway, incredibly excited for Elevate!!! I can't wait to hear from you guys and I hope you guys are as excited as I am to have Elevate in Cedaredge 125!!!
Becky MashburnCampaign Owner
Hi John,
I know it is frustrating to be in a zone that isn’t close to its goal, especially when the neighboring zone is so close! We can’t simply change the zone in which an address falls because zone boundaries are determined according to DMEA’s power lines. The fiber lines will follow the same infrastructure as the power lines (route from substations, poles, etc.). The reason you are located in Cedaredge 124 is because that is also the feeder (main power line) that brings power to your home. The fiber line that brings internet to you will follow that same path. Remember, this is a long-term project. It will 5 to 6 years to build the more than 3,000+ miles of fiber throughout DMEA’s service territory. Please keep spreading the good word and we will get there!
jerry krager
Like John Stinnett, I am in area 124. I have passed out door hangers all the way up Ute Trail and Northern Surface creek past Starner Loop Road with tremendous enthusiasm . It is a 4 mile stretch that IF included in area 126 (directly across Hwy 65) would easily meet the 100% mark in a hurry. Yet we are included in a huge area (one of the largest areas on your map) that is mostly seasonal residents farther up Hwy 65. Most of us have power lines directly to the homes. Please reconsider redrawing that part of 124 up to the pass closure gate as part of 126.
John Stinnett
I'm confused on how the zones were created. The subdivision I live in is in Cedaredge 124, which is only 35% to goal. The line that cuts off Cedaredge 124 and Cedaredge 125 is within feet of our subdivision. Half of the main road to our subdivision is within 125 and then our U shaped subdivision is strategically cutout and placed in zone 124. It makes no sense! I know everyone in our subdivision would sign up for the high speed gig internet, however, we are in a zone that is included with more rural and less populated areas of the country... making the goal of 565 more people to sign up merely a very long term dream. If our subdivision was included in zone 125 (98% to goal) it would be a win-win. That zone would get to goal and we would be able to get gig internet sooner.
Terry Salisbury
Just came back from town where I run into a lady whom a while backed I talked into registering for Elevate Fiber. She lives in our Orchard City 104 Zone. I asked if they had installed her internet for her yet.....Her Face lit up and she gave me a HUGE BIG SMILE AND SAID "I LOVE IT', "LOVE IT", "LOVE IT"! She said she also got a Roku Device and said she can now watch all kinds of TV and NETFLIX. So another great satisfied member. Really it is a service that sells its self.
Becky MashburnCampaign Owner
Good morning, Ivy. I'm in your same zone. I'm certain we didn't back track. We're slowly ticking away at our goal and only need 53 more people! We just received a new shipment of yard signs. Would you like one to display in front of your home? We also have a big event coming up on Friday at Black Canyon Golf Course, The Montrose Summer Music Series, where we will have a great info booth and be able to talk to a lot of Montrose people about our service. I'm looking forward to getting Elevate soon too!
Becky MashburnCampaign Owner
Good morning, Cheryl. I totally understand your frustration. I wish my zone had live service right now too. The boundaries for the zones are set according to DMEA's power lines. Each zone follows a particular feeder (aka, power line) on the system. The fiber lines will follow the same routes as the power lines, so we aren't able to readjust zone boundaries as this time. Cedar edge 125 is very close to reaching it's goal! I hope you'll continue to spread your excitement for Elevate. The more zones that reach their goal, the more services get installed, the greater the excitement grows for the other zones!
Ivy Fife
It seems like my area is going backwards! I'm in zone Montrose 418, and I could have sworn we were at almost 80% last I checked. Today, we're at 70%.
I telecommute, and the lack of speed and reliability with my current provider makes working from home difficult. I am hoping Elevate comes to my neighborhood soon!
Cheryl Butler
My property at 21643 uintah rd in cedaredge is 1 mile from a friend on brimstone. Yet I am in the grand mesa section which is not as close to meeting there goal. My section need another 583 but cedaredge only needs 65 will this boundry be reconsidered. I could help cedaredge reach their goal
Becky MashburnCampaign Owner
Hi Leilani,
Just circling back around to your question. Our base-map software is currently being upgraded. The new platform reflects the correct road name to which you refer. When the conversion is complete, you'll see the correction live.
Thanks!
Becky MashburnCampaign Owner
Hi Jim,
We will connect you with someone on our tech team who can answer your questions. In the meantime, you might find our Technical Specifications FAQs helpful. You can download these online here - http://www.dmea.com/content/elevate-fiber. Just scroll down the page to the FAQ section and click the link that says Technical Specifications.
Thanks!
8:05AM September 07, 2017
Paul St Ruth
Becky, Could you or someone from Elevate call me at 970.445.7610 as soon as possible, I am one of the new owners at the campground below Paonia Dam and would like to speak with someone this week regarding elevate. I need to get internet running asap and have TDS scheduled for next week, if I can communicate directly with one of your folks and understand your soft dates I will switch. Thank you, Paul.
4:49PM August 22, 2017
Becky Mashburn Campaign Owner
Hi Larry. Yes! Our goal always has been, and always will be, to make Elevate available in all the zones within DMEA’s service territory. From the start, we’ve expected it to take up to six years to make that a reality. We’re in year two and the progress is astounding. I realize it’s frustrating to not be in a zone that doesn’t have fiber yet. I just moved out a zone that hit its goal into one that needs more than 300 preregistrations – ugh! We will get there. Thanks for the support.
2:31PM August 22, 2017
Larry Bailey
Dear Ms. Mashburn, I am in Cedaredge 124 which is a long way from reaching its goal. If a zone never reaches its goal will DMEA eventually install Elevate in that area?
8:33AM August 14, 2017
Becky Mashburn Campaign Owner
Good morning, Rea-Ann. I’m so sorry for the confusion. Yes, you are on the list when it comes to your preregistration for Cedaredge 125. Now, we need you to complete your service contract. This is different than your preregistration. You should have received an email with instructions and a link. We will contact you directly to make sure we have your correct email and resend you the information. If you did complete your contract, it may just mean that property is not quite ready to be installed and that is why you weren’t “on the list” yet. Stay tuned for a call from us! Preregistration is free, however, the installation fee has always been $100. This is the discounted price for preregistering. You pay this fee when your install is scheduled. I’m sorry there has been some confusion.
12:05PM August 12, 2017
Rae-Ann Simmons
I signed up very early with Elevate, and reconfirmed I was signed up at the Appleshed event earlier this year. My neighbors have been contacted for install, but I have not-and one neighbor asked if I was on the list--the worker said no. When I signed up, the install was supposed to be free. I filled out the form again on this site--I did not have to create a new account because I already had one with elevate. I had to accept the terms to complete this form, but it wants to charge $100.00 for the install. What is happening here?
9:17AM August 11, 2017
Becky Mashburn Campaign Owner
Hi Ivy, I totally know the feeling. I actually just moved out of zone that was 6 preregistrations away from getting fiber! Right now, there is no flexibility on the zones. However, I do recommend having your company contact our business representative: Austin French, Austin.french@elevatefiber.com or 970-240-6873. Some businesses are opting to pay for their portion of the build out in order to get our service. This is a case-by-case scenario and your company would have to cover the costs of the build, since it would fall out of our business model – but it is an option. Meanwhile stay tune for more info soon about Montrose 418, you are so close!
12:38PM August 09, 2017
Ivy Fife
I wonder if there is any flexibility in the zones? My home is only 9 signups away from the goal, but my place of employment is very far away from the goal. The location for my work is about 20 yards away from the border of a zone that is close to reaching goal. Is there any way the company could be "looped into" zone 418?
4:17PM August 01, 2017
Becky Mashburn Campaign Owner
Hi, Jason. Thanks for the kinds words and the laughs. We're looking forward to serving you too! Stay tuned for a call from our scheduling guru. I'm sure it will happen soon. Thanks!
2:00PM July 31, 2017
Jason Peacock
So I have this beautiful little box on the outside of my house now! Really happy about that, BUT, a little disappointed with communication so far. I keep waiting for a call or an email to schedule the actual service connection! MAYBE IF I TYPE IN ALL CAPS I CAN GET SPECIAL TREATMENT!!! Just kidding guys & gals. Seems like a pretty great job on a massive project. Can't wait for my next comment to be delivered at LIGHTning speed! Until then, enjoy this joke: Three logicians sit down at the counter of the local diner. After describing the special the server asks the following "Would you all like the special?" The first logician says "I don't know." The second answers identically to the first. The third then says "Yes, please." *nerds laugh now..................googlers........... welcome to the nerd laugh club!
2:30PM July 21, 2017
Al Earley
Those of us in Cedaredge 126 were happy to see that Cedaredge 125 met their goal this week. I have been working with 5 other people in going house -to-house to get the word out about Elevate. We have picked up 5 more preregistrations this week. I am curious about why the "downtown" Cedaredge goal is just one more than zone 126. Our geographic area is a bit larger but the land parcels are much bigger and more spread out than zone 125. Anyway, we'll keep at it and are very anxious to get Elevate fired up in our area.
11:36AM July 19, 2017
Becky Mashburn Campaign Owner
Hi Thomas, We love your enthusiasm. And don’t worry, most of us aren’t waiting very patiently either! You should have received an email just the other day with information about the process. I’ve copied it here in case you missed it. Also, be sure to check your email (the one you preregistered with) soon for the instructions on how to sign your service contract. We estimate it takes about 4 to 6 months to complete a zone! Congratulations, your zone has hit its preregistration goal—Get ready to enjoy the internet again! Thank you for all of your support as this project is not possible without our amazing community members. We’ve released your zone for final design and preconstruction work. You may have already seen our crews around the area installing our main fiber lines; this is the first step in our construction process. Remember, since we are building our network from the ground up, it will take time to complete the build out of your zone. It is a multi-month and multi-step process: Step 1: Finalize the design of the network in your zone. Step 2: Complete construction of the main fiber lines that bring our high-speed internet from our substations into your community. Step 3: Bring the fiber lines to the outside of your home or business and install the outside equipment. You will not need to be present for this, but we will notify you before working on your property. Step 4: Install live service inside your home or business so you can enjoy frustration-free internet! You will soon receive an email with instructions on how to complete your service contract. So, keep an eye on your inbox. Don't forget to tell your neighbors to get on the list at join.elevatefiber.com before it is too late. Once we leave the area, the installation rate will double and they will have to wait in line. Spread the word—Elevate is coming soon. ~ Your Elevate Fiber Team
2:53PM July 18, 2017
Thomas Huggett
Super excited about elevate coming to Cedaredge 125! I've been incredibly impatient and just like a 5 year old on Christmas I wanna open my present early! Just wondering, how far are you guys on the "make ready" stage with Cedaredge 125 and how long do you think till initial installations? I know I should be patient but the internet at my house is horrible and it's pretty often that the internet goes out. I've also done a bit of advertising on facebook for Elevate so if you guys really wanna start installing in Cedaredge, I'd love to be one of the first, just saying. Anyway, incredibly excited for Elevate!!! I can't wait to hear from you guys and I hope you guys are as excited as I am to have Elevate in Cedaredge 125!!!
9:52AM July 14, 2017
Becky Mashburn Campaign Owner
Hi John, I know it is frustrating to be in a zone that isn’t close to its goal, especially when the neighboring zone is so close! We can’t simply change the zone in which an address falls because zone boundaries are determined according to DMEA’s power lines. The fiber lines will follow the same infrastructure as the power lines (route from substations, poles, etc.). The reason you are located in Cedaredge 124 is because that is also the feeder (main power line) that brings power to your home. The fiber line that brings internet to you will follow that same path. Remember, this is a long-term project. It will 5 to 6 years to build the more than 3,000+ miles of fiber throughout DMEA’s service territory. Please keep spreading the good word and we will get there!
9:25AM July 14, 2017
jerry krager
Like John Stinnett, I am in area 124. I have passed out door hangers all the way up Ute Trail and Northern Surface creek past Starner Loop Road with tremendous enthusiasm . It is a 4 mile stretch that IF included in area 126 (directly across Hwy 65) would easily meet the 100% mark in a hurry. Yet we are included in a huge area (one of the largest areas on your map) that is mostly seasonal residents farther up Hwy 65. Most of us have power lines directly to the homes. Please reconsider redrawing that part of 124 up to the pass closure gate as part of 126.
4:27PM July 13, 2017
John Stinnett
I'm confused on how the zones were created. The subdivision I live in is in Cedaredge 124, which is only 35% to goal. The line that cuts off Cedaredge 124 and Cedaredge 125 is within feet of our subdivision. Half of the main road to our subdivision is within 125 and then our U shaped subdivision is strategically cutout and placed in zone 124. It makes no sense! I know everyone in our subdivision would sign up for the high speed gig internet, however, we are in a zone that is included with more rural and less populated areas of the country... making the goal of 565 more people to sign up merely a very long term dream. If our subdivision was included in zone 125 (98% to goal) it would be a win-win. That zone would get to goal and we would be able to get gig internet sooner.
8:32AM June 27, 2017
Becky Mashburn Campaign Owner
Hi, Terry! Thanks for passing that along. It's great to hear how satisfied people are with Elevate. Thank you!
4:50PM June 26, 2017
Terry Salisbury
Just came back from town where I run into a lady whom a while backed I talked into registering for Elevate Fiber. She lives in our Orchard City 104 Zone. I asked if they had installed her internet for her yet.....Her Face lit up and she gave me a HUGE BIG SMILE AND SAID "I LOVE IT', "LOVE IT", "LOVE IT"! She said she also got a Roku Device and said she can now watch all kinds of TV and NETFLIX. So another great satisfied member. Really it is a service that sells its self.
11:57AM June 01, 2017
Becky Mashburn Campaign Owner
Good morning, Ivy. I'm in your same zone. I'm certain we didn't back track. We're slowly ticking away at our goal and only need 53 more people! We just received a new shipment of yard signs. Would you like one to display in front of your home? We also have a big event coming up on Friday at Black Canyon Golf Course, The Montrose Summer Music Series, where we will have a great info booth and be able to talk to a lot of Montrose people about our service. I'm looking forward to getting Elevate soon too!
11:54AM June 01, 2017
Becky Mashburn Campaign Owner
Good morning, Cheryl. I totally understand your frustration. I wish my zone had live service right now too. The boundaries for the zones are set according to DMEA's power lines. Each zone follows a particular feeder (aka, power line) on the system. The fiber lines will follow the same routes as the power lines, so we aren't able to readjust zone boundaries as this time. Cedar edge 125 is very close to reaching it's goal! I hope you'll continue to spread your excitement for Elevate. The more zones that reach their goal, the more services get installed, the greater the excitement grows for the other zones!
8:45AM June 01, 2017
Ivy Fife
It seems like my area is going backwards! I'm in zone Montrose 418, and I could have sworn we were at almost 80% last I checked. Today, we're at 70%. I telecommute, and the lack of speed and reliability with my current provider makes working from home difficult. I am hoping Elevate comes to my neighborhood soon!
6:25PM May 25, 2017
Cheryl Butler
My property at 21643 uintah rd in cedaredge is 1 mile from a friend on brimstone. Yet I am in the grand mesa section which is not as close to meeting there goal. My section need another 583 but cedaredge only needs 65 will this boundry be reconsidered. I could help cedaredge reach their goal
4:51PM May 16, 2017
Becky Mashburn Campaign Owner
Hi Leilani, Just circling back around to your question. Our base-map software is currently being upgraded. The new platform reflects the correct road name to which you refer. When the conversion is complete, you'll see the correction live. Thanks!
10:42AM May 10, 2017
Becky Mashburn Campaign Owner
Hi Leilani, Good question. I will check in with our support network and get back with you. Stay tuned!
9:20AM May 03, 2017
LEILANI BATE
Just curious why 6450 Rd (Montrose NE 362) is showing as N Mesa Rd on the map?
8:57AM April 25, 2017
Becky Mashburn Campaign Owner
Hi Jim, We will connect you with someone on our tech team who can answer your questions. In the meantime, you might find our Technical Specifications FAQs helpful. You can download these online here - http://www.dmea.com/content/elevate-fiber. Just scroll down the page to the FAQ section and click the link that says Technical Specifications. Thanks!