James LaPonsie
What do i get for being the customer who complains too much about bad service from Elite Broadband? I'll tell you. I get my service shut off as of tomorrow. We can't get Elevate fiber out here because "we're already served with high speed internet". Well I'm not. Not any more. My x-isp was legitimately the only service i could get out here and now for complaining i'm getting shut off. Terrible service, terrible business model. Would appreciate having this kind of comment submitted with the next grant request as with no net as of tomorrow i will no longer be able too check in here to see if we will ever have more than one option for service out here, or zero options in my case. I also was under the impression that a company having a monopoly was not supposed to be a thing in America but i guess not.
Becky Mashburn
Consider it done, James! We will gladly send in your comment with any applicable grants. Your situation is all too common, unfortunately, we've been denied funding for Pea Green multiple times to date. But we're not giving up! Thanks for the support.
6:32AM June 25, 2020
Drew Abbott
Is there any way to get a rough timeline on proposed construction. We're in the Brown's Ranch Zone and it has said construction will start soon for some time now. Is there an approximate start date for that, is it 3 months, 6 months, 12 months out? Thank you.
Becky Mashburn
Good Afternoon Drew! Our crews just recently began working in your zone, which means I would place you more into the 3-month timeline! We are starting with overhead work and then will move next to underground. It usually takes a few months to complete all necessary construction and electronics installation. After that, you’ll get an email to the address you’ve registered on this site with the next steps for completing your service order. In the meantime, let me know if you have any questions.
1:30PM June 18, 2020
TOM HOLCOMB
Like Bryan Cashion, I just checked ‘My Dashboard’ and it says I am in Montrose E814 not Village Subdivision. Both Bryan and I reside in Solar Hills Ranch off Oak Grove and Fox Park. Solar Hills Subdivision IS NOT within the city limits of Montrose. Still concerned on which Zone we are in, and when to expect Elevate Internet service.
TOM HOLCOMB
Like Bryan Cashion, I just checked ‘My Dashboard’ and it says I am in Montrose E814 not Village Subdivision. Both Bryan and I reside in Solar Hills Ranch off Oak Grove and Fox Park. Solar Hills Subdivision IS NOT within the city limits of Montrose. Still concerned on which Zone we are in, and when to expect Elevate Internet service.
Becky Mashburn
Hi Tom. I did some extra digging after I noticed your question (my apologies for the delay). You are correct, Solar Hills does not technically fall with the city limits. However, we are going to be building it in coordination with our Brown’s Ranch zone. The good news is, we’ve actually already started construction in this zone! You may notice some changes over the next few days on your dashboard as we get the backend database updated with the Solar Hills addresses. Thanks for double checking!
4:38PM May 29, 2020
Bryan Cashion
Looking up the status by address indicates I am in Montrose E 814. However, the Zones map shows me in American Village subzone. Which is it?
Becky Mashburn
Hi Brian! Yes, that right there is what made me dig a little deeper. I'm working with our site developer to get your neighborhood and one other area straightened out. Tom's information will change too. Also, would you be willing to send me the email you received - becky.mashburn@dmea.com? I want to confirm what exactly that was for and correct any database issues (if that's the case). If it is the DMEA Member Newsletter, there is always a link to sign up for service down by the footer, but we can't segment that newsletter out since it is for the full cooperative membership-it's something we know is an issue but don't have a solution for yet!
7:34AM July 03, 2020
Bryan Cashion
Thanks, Becky.
Note that your response to Tom Holcomb, who lives in the same subdivision as me indicates a different zone for Solar Hills that your responses to me. Solar Hills is not within the city limits.
Also, I received an e-mail from Elevate that I could now register (it was not an offer to pre-register...I have done that already) for services and to schedule an install, yet service is not yet available (could be "over the next year"). Does this mean that you would begin charging me now, if I register now?
1:31PM June 01, 2020
Becky Mashburn
Hi Bryan! Your address is located in the American Village Subzone. For some reason it wasn't correctly pulling your geo location. I've reassigned it to the correct zone. That's good news for you as the American Village Subzone is one of the zones within the Montrose city limits that we are building over over the next year!
9:54AM May 22, 2020
Chris Peterson
Saw the recent comments on the grants for certain zones. When I looked into this website, I didn't find any grants submitted for Montrose S 515. Why not? I am sure we are considered rural since we can't get high speed internet over 10-15 mbps. Any updates for us with kids homeschooling and kids taking online college classes?
Becky Mashburn
Hi Chris, to date, Montrose S 515 hasn't been submitted for grant funding. We submit varying combinations of areas (and dollar amounts) throughout the year. I'm going to check in with our grant coordinator to see what may be on the horizon for Montrose S 515. I'll be back!
12:27PM May 11, 2020
James LaPonsie
Haven't heard anything about grants being submitted in here for a while now. With the current quarantine situation, my family of five internet users being connected to a "10mbps down/3mbps up isp (which is a strait up lie, that max advertised speed may or may not happen at approximately 3am if we're lucky) and my children having to do their schooling online via zoom meetings the need for good reliable internet is realized more every day. Finally so tired of watching the "buffering wheel of death" I broke down and submitted a complaint against my ISP with the FCC. So, just wondering, are we eternally screwed here as far as grants go in the Pea Green zone because or area is listed as "already served with high speed net"? Because, like I stated, that is an absolute lie. Not only do we on average receive maybe 10% of the speed advertised but are limited to literally ONE option for internet service with the exception of satellite providers who charge extremely high prices for very limited data usage. Also wondering if the number of pre-registrations required to bring fiber out here include houses that have electric meters but do not have physical people living at the residences? The residence where the tower I get my net from is unoccupied (the people who lived there died) but is obviously connected to electricity or the tower I get net from would not be powered...
Timothy Crone
We are in the same boat. Adaptive has been HORRIBLE for us. We get 1 to 3 Mbps if we are lucky. Some days we get 25 for all of 5 minutes. We don't have anything but antenna and streaming so we need better service in Pea Green 128!
12:39PM May 11, 2020
Becky Mashburn
Hi James! After checking your preregistration it looks like your home is located in Pea Green 128. You can read up on our latest grant effort for that are here - https://www.elevateinternet.com/grant-zones-we-work-hard-money. It's one of the areas currently at "wait and see" status while we wait to hear back from the grant organization - we applied for $12,804,810! In regards to preregistrations, we have accounted for premises that could never take service like irrigation pumps, bathrooms, etc., in our requirements. However, unoccupied residences are considered eligible as we will actually have to build our fiber past those homes to reach people like you and, ultimately, they can be inhabited. We hate that your area has been one denied funds so many times, but we'll keep trying and we'll keeping working to get the word out for people to preregister in your zone too.
2:33PM April 17, 2020
Karena Jamison
I saw an Elevate truck parked in my driveway this morning, then pull out and drive along the irrigation ditch. This was on High Mesa Rd in Olathe, Pea Green 128. I couldn't get out in time to ask the driver: should we be getting excited?
Becky Mashburn
Hi Karena. Oh how I wish it was, but it was most likely for a much more mundane reason. We're guessing you saw one of our employees traveling to and from work who had pulled over for a call or text. Glad to see the excitement though!
3:45PM April 08, 2020
Clarence Powers
The crew strung fiber in my area today (part of 428C). I was just wondering with all that is going on out there, what would be a ball park time frame until we can get connected?
Clarence Powers
Thanks Becky. We have been waiting since we started moving here almost 2 years ago. So glad it is almost here.
1:52PM April 20, 2020
Becky Mashburn
Hi Clarence. We are almost done with the main construction in your zone! We hope to be able to start connecting homes by mid-May. Keep an eye on your inbox for information about completing your service agreement and spread the word. Elevate is coming soon and we can't wait to serve you!
12:24PM April 08, 2020
Thomas Heidger
My house is surrounded on three sides by area 427. When the Bear Creek subdivision gets active will it start from San Juan or from the north end. I can literally throw a rock from my front yard to an active zone. Do I have to wait until late summer or will it be early summer?
Becky Mashburn
Hi Thomas! Our crews are just now getting started inside Montrose city limits. Right now, due grant program requirements, we are starting work in our Chipeta Subzone, which is located behind City Market and Walmart and along Woodgate Rd. This zone is directly connected to a grant zone southeast of Montrose that has timing restrictions placed on it, hence why it is the first area to get service within the city limits for this phase of construction. You're painfully close to 427! Oh, I can imagine how frustrating the wait has been. It will most likely be late summer or early fall before we are able to start connecting homes in your subzone. But, we are coming!
7:34AM April 02, 2020
Susan Reich
Are there any plans to bring Elevate to the Dakota Vista subdivision in Montrose (basically Maplegrove and 5950 Rd)? Now that schools are closed and we are all working from home (I am a teacher, and I have a college daughter now home and high school son), our current provider in this area isn't going to cut it during these current times and demands. Just wondering if we have any hope of getting Elevate out here? Thanks~
Susan Reich
Thanks Becky -- we do have internet right now, we are just hoping for better internet soon, especially with the current circumstances :) Stay healthy!
3:16PM April 06, 2020
Becky Mashburn
Hi Susan,
Yes, ultimately, we hope to provide service in your neighborhood. Unfortunately, right now, we can’t. Our network isn’t built in your zone yet (Montrose N 363). We aren’t able to provide you service today, so I did a little digging about other providers who may be able to get your home connected now. I think there are few wireless carriers who may be able to temporarily assist. Here is what I found: Clearnetworx (http://clearnetworx.com/wireless-internet/); Spring Creek Cable (http://springcreekcable.com); Century Link. As a new work-from-home/parent/amateur teacher, I can’t tell you how much I appreciate the job you do. I’m certainly doing my little ones a disservice right now. Wishing you the best and good health.
7:46AM March 27, 2020
Chris Peterson
I can see that Elevate fiber is already run to the Fire Station on Racine Road in Montrose.
What about the possibility of continuing the run along the poles down Hwy 550 to serve south montrose along the highway?
There are several subdivisions within 4 miles from the fire station that could served by running this down the existing poles along the highway without having to go underground all the way.
The options we have south of town currently are intermittent and slow.
Becky Mashburn
Hi, Chris. You are correct. We do have fiber to the fire station south of town as part of our partnership with Region 10—this partnership provided funding to build to places that are considered anchor institutions. In order to extend our network into the adjacent neighborhoods you mention, we do need to meet the preregistration goals. I wish we could build to every DMEA member who needs our service, but we can’t due to financial limitations. I’m sorry I can’t bring you better news right now. Wishing health and safety for you and family.
9:30AM March 13, 2020
Alison Smith
Hi, I was wondering if subdividing Cedaredge 124 had been looked at. The assumption with us and some of our neighbors is that the section of 124 that is closer to town is more year-round residents and a much higher percentage of these residents are pre-registered. Cedaredge 124 stretches all the way to the residences on the Grand Mesa, but I assume a larger chunk of these houses are seasonal vacation homes with a lower percentage of pre-registrations.
Becky Mashburn
Good Morning, Alison. Short answer, yes! We actually tried to subzone Cedaredge 124 in multiple different ways, but none them actually helped to bring down the financial need or the preregistration goals. We also recently submitted the most populated portion of Cedaredge 124 for a federal grant. Unfortunately, they denied our application because they believe that your area is already served with high-speed internet. We aren’t sure what out next step is for Cedaredge 124, but we’ll keep trying.
8:05PM March 05, 2020
Jo Anne Nakano
When are you going to put Elevate in the upper Cedaredge area? We are suffering with terrible slow internet where it's difficult to take online classes.
Roger Congdon
I'm with Jo Anne on this question. SOOOOooo tired of waiting. And, no, we are NOT already served. TDS, Adaptive, and whoever else is here is not "service," with slow speeds well below what we pay for, frequent outages, etc. I signed up for Elevate the first day it was available, at annual meeting what... 4, 5 years ago now. Still disappointed and waiting. And less than a mile away, they have Elevate. :-(
3:06PM March 07, 2020
Roger Congdon
I'm with Jo Anne on this question. SOOOOooo tired of waiting. And, no, we are NOT already served. TDS, Adaptive, and whoever else is here is not "service," with slow speeds well below what we pay for, frequent outages, etc. I signed up for Elevate the first day it was available, at annual meeting what... 4, 5 years ago now. Still disappointed and waiting. And less than a mile away, they have Elevate. :-(
2:45PM March 06, 2020
Becky Mashburn
Good Afternoon Jo Anne. Oh, how I wish I had better news for you. We recently submitted a large portion of Cedaredge 124 to a grant program called Reconnect. This particular grant is offered through the Rural Utilities Service which is part of the USDA. In December 2019, we were notified that they believe that your zone is already served and therefore our application was denied. I’m not sure what our next step is yet, but we’ll keep trying!
5:10PM March 05, 2020
Jon Montelin
Could you tell me what the black, cylindrical things are that are being placed on the side of power poles? Will these be emitting any electrical waves, microwaves, any kind of waves. I'm concerned that we get bombarded by enough stuff that might be a health hazard. I understand people wanting faster internet, etc., but at what risk. Hopefully you can put my mind at ease. Thanks
Becky Mashburn
Hi Jon. Great question. Those black cylinders you see on some of the power poles are part of our fiber network. They are called splice cases. The purpose of this piece of equipment is to protect the fiber where we are have spliced it together from the elements. Splicing is the term used for how the fiber cables (which are made of hair thin glass) are fused together. So, think of them as just protective homes for specific parts of the physical fiber cables. They are not used to radiate any type of wave.
I also want to note that the network we’re deploying is a hardwire directly to your home, and you as a consumer, can choose whether or not you’d like to activate a Wi-Fi network in your home. Our internet service transmitted via the actual fiber cables and our routers include 4 ethernet pots on the back so you can plug your internet connected devices directly in without having to turn on the Wi-Fi network.
Let me know if you have any other questions.
Thanks!
5:03PM February 25, 2020
Patricia Bigham
Hi! I was wondering if Delta's Remote area is going to be able to get Elevate, I haven't been keeping up so I'm not so sure what the parts that aren't highlighted mean at the moment.
Becky Mashburn
Hi Patricia! Currently we do not have plans to build our network within the city limits if Delta. Since DMEA does not serve Delta, there are additional costs to building our network there. Our first priority is building out to the co-op's membership. What the future holds though, I don't know!
1:25PM February 24, 2020
Scott Withrow
My question now is will Elevate reduce the required subscribers for zone S 515 due to the fact that Ouray grant money installed a fiber backbone that runs directly through the middle of S 515? The remaining cost for developing our zone has to be a fraction of what it would have been before Deeply Digital installed the fiber line.
Sara McCombs
Mr. Withrow,
Unfortunately the Ouray County Health fiber optic line is not something that helps our distribution network. We argued heavily with both Ouray and Montrose County Commissions against the route chosen for that line, pointing directly at the fact that running down County roads cost their project significant added cost, all-the-while defeating abilities for Internet Service Providers to meaningfully leverage that line for distribution network efforts. At this point the limited number of homes passed on the route measured against the recurring cost to lease fibers on that route creates a more costly equation that would require a need to charge higher prices for our services to any subscriber along that route – it simply makes no sense.
For the time being we must hold-steadfast with our forecast needed for Zone 515, but we are sizing that area for potential grant subsidies that could dilute those requirements in the not-so-distant future.
5:44PM February 21, 2020
Chris Peterson
Live in montrose S 515. What about grants for this rural area? I understand the city is getting elevate coverage when they already have other high speed options. What about all the initiatives for federal govt for high speed internet in rural areas.
Sara McCombs
Hi Chris, We will be subzoning the remaining areas of the Montrose city limits this year. I recognize this doesn’t help you immediately since Montrose S 515 is located south, but ultimately, by segmenting our rural areas we are able to pursue more grant opportunities so that we can build them sooner. The most basic eligibility requirements for any grant we apply for have been 1-cannot be located within city limits; 2-cannot be considered serve already. As we move forward with the subzoning and grant efforts we will work to keep you updated. We are applying for new grants constantly. We may reach out to these areas for letters of support as we have in the past to attach to our grant applications. If we do, would you be willing to help us with a letter? Thank you and appreciate the support.
5:38PM February 21, 2020
Scott Withrow
I live on Buckhorn Rd in zone S 515. We see fiber cable going in on Buckhorn Rd and Uncompahgre. Does that mean zone S 515 is under construction? If yes, what is the likely date for residential service?
Chris Peterson
I think they are running it up to Ouray with another company not elevate. I think it’s deeply digital
9:08PM February 19, 2020
Keith Nichols
I'm curious about the math and will use my own zone for an example -- Crawford 58.
The status of my zone indicates that we are 60% towards the "goal" and that we need another 132 subscribers. My math indicates that if the remaining 40% = 132, the self-imposed goal for my zone is 330 subscribers.
My question here is what does the "goal" number represent? Is the 330 total subscribers needed the total number of residences in the zone? Or do you arbitrarily choose a percent to apply to the total number to determine the goal?
I'm not sure 330 subscribers is reasonable but it's your algorithm.
Matt Oetker
I thought I'd seen earlier this year where the grant was approved for Zone 58. Looking at the web page now it's for Zone 57. Did something change? Why would a zone with less people get the grant approved over a zone with more people?
8:43AM February 20, 2020
Becky Mashburn
Hi Keith,
You are correct-specifically, your zone's goal is 336 (our system is set to keep everything at whole numbers so that's why it's a bit off from the simple equation). That goal represents the number of people Elevate would need to take service in your area in order for the project to be financially viable. The goal itself is actually a percentage of all the premises DMEA serves with electricity within that entire zone. We evaluated the number of electric meters in each zone (removing places that would be ineligible, such as irrigation pumps and idle services) and then worked backwards using the total cost to build a fiber network in a specific zone and the number of customers need to support that network. Did I help? Or did that make it more unclear?
5:38PM February 17, 2020
jeremy lownes
Hello
So I am in s.337 which was almost to goal at the end of 2019. Now I am seeing that we are are way down at like 38% to goal. It looks like according to the NEW zone map that my zone has been split up. It now is calling the other half of what used to be montrose s. 337, chipeta sub zone and those lucky folks are under construction. This is very frustrating. I believe the fine folks of S 337 deserve an explanation.
Becky Mashburn
Hi Jeremy,
You are correct. We’ve made changes to many of our zones, including yours. Thanks to a partnership with the City of Montrose, we are able to build out 97% of the city limits this year. This means we have subzoned the portion of your zone that fell within city limits, and, as result, your zone boundaries have changed.
As you noticed, with this change, your zone’s progress has backtracked a bit. We know this is frustrating for you and your neighbors. So, why make the change? By removing the properties that fall within city limits, we now have more opportunities to apply for state and federal funding for the rural outlying areas. Every grant for which we apply requires that the area is not within city limits and is not considered to be already served with high-speed internet.
I know it doesn’t ease the frustration, but I promise we are continuing to work hard to bring fiber to your community and we can still use your help. Please continue to spread the word to your friends and family about why you’re excited for Elevate.
7:05PM February 12, 2020
Jody Mattics
Hello, I check here often to see if Elevate is Coming soon! Finally... YAY! My area (Chipeta sub) is under construction! My queston is that when I initially signed up (when Elevate first started) I was told I wouldn't have to pay the $100 install. Now it has been added to the charges? Also, is there an Internet/TV package or are the services a la carte? Please advise.
Becky Mashburn
Hi Jody,
It seems there must have been a miscommunication. Elevate's standard installation fee is $100 and yes, you should be seeing that estimated charge on your preregistration record. I'm so sorry for the confusion. We also offer TV and phone service which you can bundle with your internet. That being said, as internet consumers ourselves, we decided against playing any of those frustrating pricing games like other providers, so we charge the same price whether you choose to bundle or not. You can check out our TV lineup online here - https://www.elevateinternet.com/elevate-tv (packages start at $29.95/month) and more about home phone here - https://www.elevateinternet.com/elevate-home-phone ($30/month for one line). Feel free to give us a call at 844-386-8744 or email customerservice@elevatefiber.com if you'd like to chat about any of our services.
10:26AM January 19, 2020
James LaPonsie
you say they have 6 million in grant money?! well what the frik are they camping on it for? here i am in pea green net so slow it took 5 minutes to pull up this page. just speed tested: 705 ms ping, .07 mbps dl, .05 mbps ul and all i see here is "grant denied" "grant denied" "grant denied"! I know it must look very pretty in the bank but Jesus spend some already!
Becky Mashburn
Yes - preach! That's exactly our frustration too. On the upside, we're not just waiting around to hear. We actually just resubmitted Pea Green 128 for another round of grants this month. We'll take any good vibes you can spare. Thanks for the support!
6:19PM January 16, 2020
Timothy Crone
Usually when I sign on to check Pea Green area, I get sent to zones or whatever. Today, I get taken to a dashboard and it mentions my order for the internet. I dont want to get overly excited but, did Pea Green 128 finally get their grant? It's hard to run a business and homeschool when your internet drops at a daily rate!
Thanks!!
Becky Mashburn
Hi Timothy! Oh how I wish I had such great news for you. Unfortunately, Pea Green 128 was recently denied funding. We just got the disappointing news in December. So, we're regrouping and planning our next round of grant applications. Your dashboard is displaying the products you preregistered for. Thank you for the support!
11:01PM January 09, 2020
Robert Walraven
Just read the newsletter for the zones planned to be done this year, no surprise zone 148 not on the list for another year!!! Even though there's fiber ran down the road outside my house to connect to your substation.
Hard to understand after 3 1/2 years no progress in this zone along with multiple grants denied, suggested to DMEA 5 years ago to used the extra fiber for the internet to our homesn when in saw DMEA installing the fiber.
Starting to look like the empty promises of US West, Qwest and now Centurylink !!
Discouraged and frustrated beyond ones imagination in a zone that has the fiber infrastructure with line ran but no Elevate serivce!! My elevate sign is been there so long it's faded and unrecognizable asking with my old Elevate Tshirt.
Come on and get 148 zone on the radar ?!
Becky Mashburn
Good Morning Robert,
Thanks for reaching out. You’re correct, Olathe 148 was not listed as one of the grant zones we will be building in 2020. At the time the newsletter was put together, we still had not received any news about whether or not we were awarded funds to build Olathe 148 (along with portions of Delta S 414). And unfortunately, we’re still waiting. The committee has $6 million remaining to award. We feel your pain—the delay in the funds disbursements is frustrating at best. When we do have the final word, we’ll be sure to reach out with an update.
I would be remiss if I didn’t address your other point of concern that Elevate and DMEA aren’t fulfilling the promise we gave our members. I recognize that the members, like you, who are still waiting for service are beholden to slow and often expensive internet service (if any at all), and it may seem like we’re leaving you behind. But monumental progress is taking place. More than half of all DMEA members from across Montrose and Delta counties now have access to Elevate’s high-speed internet. We really are improving the quality of life in our communities, and I hope you’ll continue to support our efforts, despite not being able to take advantage of our service yet.
Thank you again for your passionate support of Elevate.
4:04PM June 27, 2020
James LaPonsie
What do i get for being the customer who complains too much about bad service from Elite Broadband? I'll tell you. I get my service shut off as of tomorrow. We can't get Elevate fiber out here because "we're already served with high speed internet". Well I'm not. Not any more. My x-isp was legitimately the only service i could get out here and now for complaining i'm getting shut off. Terrible service, terrible business model. Would appreciate having this kind of comment submitted with the next grant request as with no net as of tomorrow i will no longer be able too check in here to see if we will ever have more than one option for service out here, or zero options in my case. I also was under the impression that a company having a monopoly was not supposed to be a thing in America but i guess not.
3:23PM July 02, 2020
Becky Mashburn
Consider it done, James! We will gladly send in your comment with any applicable grants. Your situation is all too common, unfortunately, we've been denied funding for Pea Green multiple times to date. But we're not giving up! Thanks for the support.
6:32AM June 25, 2020
Drew Abbott
Is there any way to get a rough timeline on proposed construction. We're in the Brown's Ranch Zone and it has said construction will start soon for some time now. Is there an approximate start date for that, is it 3 months, 6 months, 12 months out? Thank you.
3:21PM July 02, 2020
Becky Mashburn
Good Afternoon Drew! Our crews just recently began working in your zone, which means I would place you more into the 3-month timeline! We are starting with overhead work and then will move next to underground. It usually takes a few months to complete all necessary construction and electronics installation. After that, you’ll get an email to the address you’ve registered on this site with the next steps for completing your service order. In the meantime, let me know if you have any questions.
1:30PM June 18, 2020
TOM HOLCOMB
Like Bryan Cashion, I just checked ‘My Dashboard’ and it says I am in Montrose E814 not Village Subdivision. Both Bryan and I reside in Solar Hills Ranch off Oak Grove and Fox Park. Solar Hills Subdivision IS NOT within the city limits of Montrose. Still concerned on which Zone we are in, and when to expect Elevate Internet service.
1:30PM June 18, 2020
TOM HOLCOMB
Like Bryan Cashion, I just checked ‘My Dashboard’ and it says I am in Montrose E814 not Village Subdivision. Both Bryan and I reside in Solar Hills Ranch off Oak Grove and Fox Park. Solar Hills Subdivision IS NOT within the city limits of Montrose. Still concerned on which Zone we are in, and when to expect Elevate Internet service.
3:18PM July 02, 2020
Becky Mashburn
Hi Tom. I did some extra digging after I noticed your question (my apologies for the delay). You are correct, Solar Hills does not technically fall with the city limits. However, we are going to be building it in coordination with our Brown’s Ranch zone. The good news is, we’ve actually already started construction in this zone! You may notice some changes over the next few days on your dashboard as we get the backend database updated with the Solar Hills addresses. Thanks for double checking!
4:38PM May 29, 2020
Bryan Cashion
Looking up the status by address indicates I am in Montrose E 814. However, the Zones map shows me in American Village subzone. Which is it?
11:00AM July 06, 2020
Becky Mashburn
Hi Brian! Yes, that right there is what made me dig a little deeper. I'm working with our site developer to get your neighborhood and one other area straightened out. Tom's information will change too. Also, would you be willing to send me the email you received - becky.mashburn@dmea.com? I want to confirm what exactly that was for and correct any database issues (if that's the case). If it is the DMEA Member Newsletter, there is always a link to sign up for service down by the footer, but we can't segment that newsletter out since it is for the full cooperative membership-it's something we know is an issue but don't have a solution for yet!
7:34AM July 03, 2020
Bryan Cashion
Thanks, Becky. Note that your response to Tom Holcomb, who lives in the same subdivision as me indicates a different zone for Solar Hills that your responses to me. Solar Hills is not within the city limits. Also, I received an e-mail from Elevate that I could now register (it was not an offer to pre-register...I have done that already) for services and to schedule an install, yet service is not yet available (could be "over the next year"). Does this mean that you would begin charging me now, if I register now?
1:31PM June 01, 2020
Becky Mashburn
Hi Bryan! Your address is located in the American Village Subzone. For some reason it wasn't correctly pulling your geo location. I've reassigned it to the correct zone. That's good news for you as the American Village Subzone is one of the zones within the Montrose city limits that we are building over over the next year!
9:54AM May 22, 2020
Chris Peterson
Saw the recent comments on the grants for certain zones. When I looked into this website, I didn't find any grants submitted for Montrose S 515. Why not? I am sure we are considered rural since we can't get high speed internet over 10-15 mbps. Any updates for us with kids homeschooling and kids taking online college classes?
1:36PM June 01, 2020
Becky Mashburn
Hi Chris, to date, Montrose S 515 hasn't been submitted for grant funding. We submit varying combinations of areas (and dollar amounts) throughout the year. I'm going to check in with our grant coordinator to see what may be on the horizon for Montrose S 515. I'll be back!
12:27PM May 11, 2020
James LaPonsie
Haven't heard anything about grants being submitted in here for a while now. With the current quarantine situation, my family of five internet users being connected to a "10mbps down/3mbps up isp (which is a strait up lie, that max advertised speed may or may not happen at approximately 3am if we're lucky) and my children having to do their schooling online via zoom meetings the need for good reliable internet is realized more every day. Finally so tired of watching the "buffering wheel of death" I broke down and submitted a complaint against my ISP with the FCC. So, just wondering, are we eternally screwed here as far as grants go in the Pea Green zone because or area is listed as "already served with high speed net"? Because, like I stated, that is an absolute lie. Not only do we on average receive maybe 10% of the speed advertised but are limited to literally ONE option for internet service with the exception of satellite providers who charge extremely high prices for very limited data usage. Also wondering if the number of pre-registrations required to bring fiber out here include houses that have electric meters but do not have physical people living at the residences? The residence where the tower I get my net from is unoccupied (the people who lived there died) but is obviously connected to electricity or the tower I get net from would not be powered...
6:34PM June 07, 2020
Timothy Crone
We are in the same boat. Adaptive has been HORRIBLE for us. We get 1 to 3 Mbps if we are lucky. Some days we get 25 for all of 5 minutes. We don't have anything but antenna and streaming so we need better service in Pea Green 128!
12:39PM May 11, 2020
Becky Mashburn
Hi James! After checking your preregistration it looks like your home is located in Pea Green 128. You can read up on our latest grant effort for that are here - https://www.elevateinternet.com/grant-zones-we-work-hard-money. It's one of the areas currently at "wait and see" status while we wait to hear back from the grant organization - we applied for $12,804,810! In regards to preregistrations, we have accounted for premises that could never take service like irrigation pumps, bathrooms, etc., in our requirements. However, unoccupied residences are considered eligible as we will actually have to build our fiber past those homes to reach people like you and, ultimately, they can be inhabited. We hate that your area has been one denied funds so many times, but we'll keep trying and we'll keeping working to get the word out for people to preregister in your zone too.
2:33PM April 17, 2020
Karena Jamison
I saw an Elevate truck parked in my driveway this morning, then pull out and drive along the irrigation ditch. This was on High Mesa Rd in Olathe, Pea Green 128. I couldn't get out in time to ask the driver: should we be getting excited?
2:59PM April 20, 2020
Becky Mashburn
Hi Karena. Oh how I wish it was, but it was most likely for a much more mundane reason. We're guessing you saw one of our employees traveling to and from work who had pulled over for a call or text. Glad to see the excitement though!
3:45PM April 08, 2020
Clarence Powers
The crew strung fiber in my area today (part of 428C). I was just wondering with all that is going on out there, what would be a ball park time frame until we can get connected?
11:00AM May 05, 2020
Clarence Powers
Thanks Becky. We have been waiting since we started moving here almost 2 years ago. So glad it is almost here.
1:52PM April 20, 2020
Becky Mashburn
Hi Clarence. We are almost done with the main construction in your zone! We hope to be able to start connecting homes by mid-May. Keep an eye on your inbox for information about completing your service agreement and spread the word. Elevate is coming soon and we can't wait to serve you!
12:24PM April 08, 2020
Thomas Heidger
My house is surrounded on three sides by area 427. When the Bear Creek subdivision gets active will it start from San Juan or from the north end. I can literally throw a rock from my front yard to an active zone. Do I have to wait until late summer or will it be early summer?
1:58PM April 20, 2020
Becky Mashburn
Hi Thomas! Our crews are just now getting started inside Montrose city limits. Right now, due grant program requirements, we are starting work in our Chipeta Subzone, which is located behind City Market and Walmart and along Woodgate Rd. This zone is directly connected to a grant zone southeast of Montrose that has timing restrictions placed on it, hence why it is the first area to get service within the city limits for this phase of construction. You're painfully close to 427! Oh, I can imagine how frustrating the wait has been. It will most likely be late summer or early fall before we are able to start connecting homes in your subzone. But, we are coming!
7:34AM April 02, 2020
Susan Reich
Are there any plans to bring Elevate to the Dakota Vista subdivision in Montrose (basically Maplegrove and 5950 Rd)? Now that schools are closed and we are all working from home (I am a teacher, and I have a college daughter now home and high school son), our current provider in this area isn't going to cut it during these current times and demands. Just wondering if we have any hope of getting Elevate out here? Thanks~
8:33PM April 06, 2020
Susan Reich
Thanks Becky -- we do have internet right now, we are just hoping for better internet soon, especially with the current circumstances :) Stay healthy!
3:16PM April 06, 2020
Becky Mashburn
Hi Susan, Yes, ultimately, we hope to provide service in your neighborhood. Unfortunately, right now, we can’t. Our network isn’t built in your zone yet (Montrose N 363). We aren’t able to provide you service today, so I did a little digging about other providers who may be able to get your home connected now. I think there are few wireless carriers who may be able to temporarily assist. Here is what I found: Clearnetworx (http://clearnetworx.com/wireless-internet/); Spring Creek Cable (http://springcreekcable.com); Century Link. As a new work-from-home/parent/amateur teacher, I can’t tell you how much I appreciate the job you do. I’m certainly doing my little ones a disservice right now. Wishing you the best and good health.
7:46AM March 27, 2020
Chris Peterson
I can see that Elevate fiber is already run to the Fire Station on Racine Road in Montrose. What about the possibility of continuing the run along the poles down Hwy 550 to serve south montrose along the highway? There are several subdivisions within 4 miles from the fire station that could served by running this down the existing poles along the highway without having to go underground all the way. The options we have south of town currently are intermittent and slow.
11:34AM March 27, 2020
Becky Mashburn
Hi, Chris. You are correct. We do have fiber to the fire station south of town as part of our partnership with Region 10—this partnership provided funding to build to places that are considered anchor institutions. In order to extend our network into the adjacent neighborhoods you mention, we do need to meet the preregistration goals. I wish we could build to every DMEA member who needs our service, but we can’t due to financial limitations. I’m sorry I can’t bring you better news right now. Wishing health and safety for you and family.
9:30AM March 13, 2020
Alison Smith
Hi, I was wondering if subdividing Cedaredge 124 had been looked at. The assumption with us and some of our neighbors is that the section of 124 that is closer to town is more year-round residents and a much higher percentage of these residents are pre-registered. Cedaredge 124 stretches all the way to the residences on the Grand Mesa, but I assume a larger chunk of these houses are seasonal vacation homes with a lower percentage of pre-registrations.
10:48AM March 27, 2020
Becky Mashburn
Good Morning, Alison. Short answer, yes! We actually tried to subzone Cedaredge 124 in multiple different ways, but none them actually helped to bring down the financial need or the preregistration goals. We also recently submitted the most populated portion of Cedaredge 124 for a federal grant. Unfortunately, they denied our application because they believe that your area is already served with high-speed internet. We aren’t sure what out next step is for Cedaredge 124, but we’ll keep trying.
8:05PM March 05, 2020
Jo Anne Nakano
When are you going to put Elevate in the upper Cedaredge area? We are suffering with terrible slow internet where it's difficult to take online classes.
3:06PM March 07, 2020
Roger Congdon
I'm with Jo Anne on this question. SOOOOooo tired of waiting. And, no, we are NOT already served. TDS, Adaptive, and whoever else is here is not "service," with slow speeds well below what we pay for, frequent outages, etc. I signed up for Elevate the first day it was available, at annual meeting what... 4, 5 years ago now. Still disappointed and waiting. And less than a mile away, they have Elevate. :-(
3:06PM March 07, 2020
Roger Congdon
I'm with Jo Anne on this question. SOOOOooo tired of waiting. And, no, we are NOT already served. TDS, Adaptive, and whoever else is here is not "service," with slow speeds well below what we pay for, frequent outages, etc. I signed up for Elevate the first day it was available, at annual meeting what... 4, 5 years ago now. Still disappointed and waiting. And less than a mile away, they have Elevate. :-(
2:45PM March 06, 2020
Becky Mashburn
Good Afternoon Jo Anne. Oh, how I wish I had better news for you. We recently submitted a large portion of Cedaredge 124 to a grant program called Reconnect. This particular grant is offered through the Rural Utilities Service which is part of the USDA. In December 2019, we were notified that they believe that your zone is already served and therefore our application was denied. I’m not sure what our next step is yet, but we’ll keep trying!
5:10PM March 05, 2020
Jon Montelin
Could you tell me what the black, cylindrical things are that are being placed on the side of power poles? Will these be emitting any electrical waves, microwaves, any kind of waves. I'm concerned that we get bombarded by enough stuff that might be a health hazard. I understand people wanting faster internet, etc., but at what risk. Hopefully you can put my mind at ease. Thanks
2:23PM March 06, 2020
Becky Mashburn
Hi Jon. Great question. Those black cylinders you see on some of the power poles are part of our fiber network. They are called splice cases. The purpose of this piece of equipment is to protect the fiber where we are have spliced it together from the elements. Splicing is the term used for how the fiber cables (which are made of hair thin glass) are fused together. So, think of them as just protective homes for specific parts of the physical fiber cables. They are not used to radiate any type of wave. I also want to note that the network we’re deploying is a hardwire directly to your home, and you as a consumer, can choose whether or not you’d like to activate a Wi-Fi network in your home. Our internet service transmitted via the actual fiber cables and our routers include 4 ethernet pots on the back so you can plug your internet connected devices directly in without having to turn on the Wi-Fi network. Let me know if you have any other questions. Thanks!
5:03PM February 25, 2020
Patricia Bigham
Hi! I was wondering if Delta's Remote area is going to be able to get Elevate, I haven't been keeping up so I'm not so sure what the parts that aren't highlighted mean at the moment.
2:12PM March 06, 2020
Becky Mashburn
Hi Patricia! Currently we do not have plans to build our network within the city limits if Delta. Since DMEA does not serve Delta, there are additional costs to building our network there. Our first priority is building out to the co-op's membership. What the future holds though, I don't know!
1:25PM February 24, 2020
Scott Withrow
My question now is will Elevate reduce the required subscribers for zone S 515 due to the fact that Ouray grant money installed a fiber backbone that runs directly through the middle of S 515? The remaining cost for developing our zone has to be a fraction of what it would have been before Deeply Digital installed the fiber line.
11:26AM February 25, 2020
Sara McCombs
Mr. Withrow, Unfortunately the Ouray County Health fiber optic line is not something that helps our distribution network. We argued heavily with both Ouray and Montrose County Commissions against the route chosen for that line, pointing directly at the fact that running down County roads cost their project significant added cost, all-the-while defeating abilities for Internet Service Providers to meaningfully leverage that line for distribution network efforts. At this point the limited number of homes passed on the route measured against the recurring cost to lease fibers on that route creates a more costly equation that would require a need to charge higher prices for our services to any subscriber along that route – it simply makes no sense. For the time being we must hold-steadfast with our forecast needed for Zone 515, but we are sizing that area for potential grant subsidies that could dilute those requirements in the not-so-distant future.
5:44PM February 21, 2020
Chris Peterson
Live in montrose S 515. What about grants for this rural area? I understand the city is getting elevate coverage when they already have other high speed options. What about all the initiatives for federal govt for high speed internet in rural areas.
9:28AM February 25, 2020
Sara McCombs
Hi Chris, We will be subzoning the remaining areas of the Montrose city limits this year. I recognize this doesn’t help you immediately since Montrose S 515 is located south, but ultimately, by segmenting our rural areas we are able to pursue more grant opportunities so that we can build them sooner. The most basic eligibility requirements for any grant we apply for have been 1-cannot be located within city limits; 2-cannot be considered serve already. As we move forward with the subzoning and grant efforts we will work to keep you updated. We are applying for new grants constantly. We may reach out to these areas for letters of support as we have in the past to attach to our grant applications. If we do, would you be willing to help us with a letter? Thank you and appreciate the support.
5:38PM February 21, 2020
Scott Withrow
I live on Buckhorn Rd in zone S 515. We see fiber cable going in on Buckhorn Rd and Uncompahgre. Does that mean zone S 515 is under construction? If yes, what is the likely date for residential service?
5:46PM February 21, 2020
Chris Peterson
I think they are running it up to Ouray with another company not elevate. I think it’s deeply digital
9:08PM February 19, 2020
Keith Nichols
I'm curious about the math and will use my own zone for an example -- Crawford 58. The status of my zone indicates that we are 60% towards the "goal" and that we need another 132 subscribers. My math indicates that if the remaining 40% = 132, the self-imposed goal for my zone is 330 subscribers. My question here is what does the "goal" number represent? Is the 330 total subscribers needed the total number of residences in the zone? Or do you arbitrarily choose a percent to apply to the total number to determine the goal? I'm not sure 330 subscribers is reasonable but it's your algorithm.
1:08PM March 16, 2020
Matt Oetker
I thought I'd seen earlier this year where the grant was approved for Zone 58. Looking at the web page now it's for Zone 57. Did something change? Why would a zone with less people get the grant approved over a zone with more people?
8:43AM February 20, 2020
Becky Mashburn
Hi Keith, You are correct-specifically, your zone's goal is 336 (our system is set to keep everything at whole numbers so that's why it's a bit off from the simple equation). That goal represents the number of people Elevate would need to take service in your area in order for the project to be financially viable. The goal itself is actually a percentage of all the premises DMEA serves with electricity within that entire zone. We evaluated the number of electric meters in each zone (removing places that would be ineligible, such as irrigation pumps and idle services) and then worked backwards using the total cost to build a fiber network in a specific zone and the number of customers need to support that network. Did I help? Or did that make it more unclear?
5:38PM February 17, 2020
jeremy lownes
Hello So I am in s.337 which was almost to goal at the end of 2019. Now I am seeing that we are are way down at like 38% to goal. It looks like according to the NEW zone map that my zone has been split up. It now is calling the other half of what used to be montrose s. 337, chipeta sub zone and those lucky folks are under construction. This is very frustrating. I believe the fine folks of S 337 deserve an explanation.
6:02PM February 17, 2020
Becky Mashburn
Hi Jeremy, You are correct. We’ve made changes to many of our zones, including yours. Thanks to a partnership with the City of Montrose, we are able to build out 97% of the city limits this year. This means we have subzoned the portion of your zone that fell within city limits, and, as result, your zone boundaries have changed. As you noticed, with this change, your zone’s progress has backtracked a bit. We know this is frustrating for you and your neighbors. So, why make the change? By removing the properties that fall within city limits, we now have more opportunities to apply for state and federal funding for the rural outlying areas. Every grant for which we apply requires that the area is not within city limits and is not considered to be already served with high-speed internet. I know it doesn’t ease the frustration, but I promise we are continuing to work hard to bring fiber to your community and we can still use your help. Please continue to spread the word to your friends and family about why you’re excited for Elevate.
7:05PM February 12, 2020
Jody Mattics
Hello, I check here often to see if Elevate is Coming soon! Finally... YAY! My area (Chipeta sub) is under construction! My queston is that when I initially signed up (when Elevate first started) I was told I wouldn't have to pay the $100 install. Now it has been added to the charges? Also, is there an Internet/TV package or are the services a la carte? Please advise.
6:08PM February 17, 2020
Becky Mashburn
Hi Jody, It seems there must have been a miscommunication. Elevate's standard installation fee is $100 and yes, you should be seeing that estimated charge on your preregistration record. I'm so sorry for the confusion. We also offer TV and phone service which you can bundle with your internet. That being said, as internet consumers ourselves, we decided against playing any of those frustrating pricing games like other providers, so we charge the same price whether you choose to bundle or not. You can check out our TV lineup online here - https://www.elevateinternet.com/elevate-tv (packages start at $29.95/month) and more about home phone here - https://www.elevateinternet.com/elevate-home-phone ($30/month for one line). Feel free to give us a call at 844-386-8744 or email customerservice@elevatefiber.com if you'd like to chat about any of our services.
10:26AM January 19, 2020
James LaPonsie
you say they have 6 million in grant money?! well what the frik are they camping on it for? here i am in pea green net so slow it took 5 minutes to pull up this page. just speed tested: 705 ms ping, .07 mbps dl, .05 mbps ul and all i see here is "grant denied" "grant denied" "grant denied"! I know it must look very pretty in the bank but Jesus spend some already!
6:11PM February 17, 2020
Becky Mashburn
Yes - preach! That's exactly our frustration too. On the upside, we're not just waiting around to hear. We actually just resubmitted Pea Green 128 for another round of grants this month. We'll take any good vibes you can spare. Thanks for the support!
6:19PM January 16, 2020
Timothy Crone
Usually when I sign on to check Pea Green area, I get sent to zones or whatever. Today, I get taken to a dashboard and it mentions my order for the internet. I dont want to get overly excited but, did Pea Green 128 finally get their grant? It's hard to run a business and homeschool when your internet drops at a daily rate! Thanks!!
2:40PM January 17, 2020
Becky Mashburn
Hi Timothy! Oh how I wish I had such great news for you. Unfortunately, Pea Green 128 was recently denied funding. We just got the disappointing news in December. So, we're regrouping and planning our next round of grant applications. Your dashboard is displaying the products you preregistered for. Thank you for the support!
11:01PM January 09, 2020
Robert Walraven
Just read the newsletter for the zones planned to be done this year, no surprise zone 148 not on the list for another year!!! Even though there's fiber ran down the road outside my house to connect to your substation. Hard to understand after 3 1/2 years no progress in this zone along with multiple grants denied, suggested to DMEA 5 years ago to used the extra fiber for the internet to our homesn when in saw DMEA installing the fiber. Starting to look like the empty promises of US West, Qwest and now Centurylink !! Discouraged and frustrated beyond ones imagination in a zone that has the fiber infrastructure with line ran but no Elevate serivce!! My elevate sign is been there so long it's faded and unrecognizable asking with my old Elevate Tshirt. Come on and get 148 zone on the radar ?!
9:48AM January 10, 2020
Becky Mashburn
Good Morning Robert, Thanks for reaching out. You’re correct, Olathe 148 was not listed as one of the grant zones we will be building in 2020. At the time the newsletter was put together, we still had not received any news about whether or not we were awarded funds to build Olathe 148 (along with portions of Delta S 414). And unfortunately, we’re still waiting. The committee has $6 million remaining to award. We feel your pain—the delay in the funds disbursements is frustrating at best. When we do have the final word, we’ll be sure to reach out with an update. I would be remiss if I didn’t address your other point of concern that Elevate and DMEA aren’t fulfilling the promise we gave our members. I recognize that the members, like you, who are still waiting for service are beholden to slow and often expensive internet service (if any at all), and it may seem like we’re leaving you behind. But monumental progress is taking place. More than half of all DMEA members from across Montrose and Delta counties now have access to Elevate’s high-speed internet. We really are improving the quality of life in our communities, and I hope you’ll continue to support our efforts, despite not being able to take advantage of our service yet. Thank you again for your passionate support of Elevate.